Enterprise Rent-A-Car

- 8913 Frankford Ave, Philadelphia, PA 19136

For residents of Northeast Philadelphia and the wider Pennsylvania region, the Enterprise Rent-A-Car branch located on Frankford Avenue is a trusted local source for reliable vehicle rental. Operating as both a comprehensive car rental agency and a specialized van rental agency, this location provides a necessary service for everything from daily errands to essential business travel and large-group logistics across the Commonwealth.

This particular branch takes pride in its community connection, notably identifying itself as a women-owned business. This distinction adds a layer of local character and commitment to diversity in the Philadelphia business landscape. Coupled with the nationwide offerings of Enterprise, such as the provision of active military discounts, this location aims to deliver both global reliability and local focus.

The fleet at 8913 Frankford Ave is designed to accommodate various needs, ranging from fuel-efficient economy cars for driving around the city's neighborhoods to spacious minivans and 12- or 15-passenger vans, essential for family trips to the Poconos or transporting teams for events. The ease of access, combined with accepting modern payment methods including credit cards, debit cards, and NFC mobile payments, makes the process straightforward for most Pennsylvania customers.

However, users of this location must exercise caution based on notable customer reviews. There have been reports detailing significant customer service challenges, including allegations of a rude staff member, incorrect billing, and highly disruptive issues with reservation scheduling—specifically, customers arriving for a confirmed appointment time only to be told their vehicle was not ready or that the time was incorrect. These critical reports suggest potential inconsistencies in operational efficiency and staff conduct. Pennsylvania renters are strongly advised to confirm all reservation details, including time and vehicle availability, directly with a representative prior to arrival to help mitigate potential frustration.

Location and Accessibility

Located in a high-traffic, accessible area of Northeast Philadelphia, the Enterprise branch at 891ford Avenue is easy to find for local users in the 19136 zip code and surrounding areas. The location is situated near major roadways, offering convenient connections for renters driving into or out of the city.

• Address: 8913 Frankford Ave, Philadelphia, PA 19136, USA

The office benefits from having dedicated facilities that enhance the rental experience:

• On-site Parking: Provides convenient parking for customers who need to leave their personal vehicle while renting.
• Wheelchair Accessible Entrance: Ensures seamless access for all customers entering the main office area.
• Wheelchair Accessible Parking Lot: Offers designated, accessible parking spaces.

The typical operating hours for the branch are structured to serve the weekday business rush and weekend needs, although customers should always verify hours for their specific date, as they can vary:

• Monday - Friday: Typically open from 8:00 AM – 6:00 PM (Hours may vary; some reports suggest 7:30 AM – 5:30 PM)
• Saturday: Limited weekend hours, generally 9:00 AM – 12:00 PM or 10:00 AM – 1:00 PM
• Sunday: Generally closed, although some reports indicate limited hours. Customers must confirm Sunday operations directly with the branch.

Note: The location does not offer after-hours drop-off service, meaning vehicles must be returned during the stated business hours to avoid potential charges or responsibility for the vehicle until the next business day.

Services Offered

The Enterprise Frankford Avenue branch offers a comprehensive range of rental services typical of a major national provider, tailored to the needs of the Philadelphia community:

• Diverse Car Fleet: Rentals available across all classes, including economy, compact, mid-size, full-size, premium sedans, and SUVs (Intermediate, Standard, and Premium SUVs).
• Specialized Van Rentals: As a dedicated Van rental agency, they offer minivans (7-8 passenger capacity) and large 12- and 15-passenger vans (such as the Ford Transit or Chevrolet Express), which are crucial for large group transportation.
• Corporate and Insurance Replacement: Services for local businesses and individuals needing a rental due to a vehicle accident or repair, a core part of Enterprise’s business model.
• Convenient Payment Methods: Acceptance of all major Credit Cards, Debit Cards, and the integration of NFC mobile payments (e.g., Apple Pay or Google Pay) for deposits and final payments.
• Government and Military Programs: Access to special rates and programs for official government travel and military leisure travel (5% off base rates).
• Ancillary Options: Optional services such as Damage Waiver (DW), Personal Effects Coverage (PEC), and options for refueling service.

Features / Highlights

Several unique and advantageous features distinguish the Enterprise Frankford Avenue branch for Pennsylvania renters:

• Identifies as Women-Owned: Supports local business diversity and entrepreneurship within the Philadelphia community.
• Active Military Discounts: Provides a 5% discount on leisure travel base rates for active-duty military, veterans, and government employees, a valuable benefit for service members in the area. Official government travel receives special contracted rates.
• Flexible Payment Technology: Beyond standard credit and debit card acceptance, the inclusion of NFC mobile payments streamlines the check-out process for tech-savvy customers.
• Local Neighborhood Focus: Situated away from the airport, this location is ideal for Philadelphia residents needing a replacement vehicle or an additional car for a road trip without the added complexity and surcharges often associated with airport locations.
• Passenger Van Capacity: The availability of up to 15-passenger vans addresses significant group travel needs for schools, churches, or large families traveling throughout Pennsylvania.

Contact Information

To ensure a smooth rental experience and to resolve any potential scheduling or billing concerns before arrival, customers are encouraged to use the direct local contact details:

• Address: 8913 Frankford Ave, Philadelphia, PA 19136, USA
• Phone (Local): (215) 333-1800
• Mobile Phone: +1 215-333-1800

For more general Enterprise customer service or to manage an existing reservation that may be experiencing issues, the national customer support line is also available: 1-855-266-9565.

What is Worth Choosing Enterprise Rent-A-Car - Frankford Ave PA

Choosing the Enterprise Rent-A-Car on Frankford Avenue is highly recommended for Pennsylvania customers who prioritize local accessibility, business diversity, and specialized group travel capacity. Its prominent location in Northeast Philadelphia makes it convenient for local pick-ups, especially for insurance or body shop replacements where Enterprise often has direct billing relationships. The unique designation as a women-owned business is a positive point of differentiation, allowing customers to support local, diverse entrepreneurship.

The facility’s ability to provide large passenger van rentals is a crucial advantage for groups planning trips to destinations like the Pennsylvania Dutch Country, Pittsburgh, or simply accommodating a large family in the city. The generous active military discount program also provides meaningful value for eligible service members in the region.

However, to ensure a positive experience and avoid the frustration reported by previous customers, a strategic, proactive approach is essential when booking here. The recurring issues of reservation errors and staff demeanor must be acknowledged and mitigated by the customer:

• Confirm Reservation and Time: Do not rely solely on the email confirmation. Call the branch at (215) 333-1800 one business day before your scheduled pick-up time to verbally confirm the exact vehicle class, the check-in time, and that the car is physically ready for you.
• Review Billing Closely: Upon returning the vehicle, carefully review the final agreement and all charges with the representative before signing, specifically checking the rental duration to ensure you are not incorrectly charged for an extra day, as was a reported issue.
• Prepare for Debit Card Use: While debit cards are accepted, ensure you have the required documentation (driver’s license, secondary form of ID, and proof of address/insurance) ready, as this can often slow the process. Be aware of the deposit hold amount.

Ultimately, this Enterprise branch is a valuable local resource with great features, but the key to a successful rental lies in the renter's vigilance and proactive communication with the local office to bypass potential operational inconsistencies.

Enterprise Rent-A-Car

8913 Frankford Ave, Philadelphia, PA 19136, USA