Avis Car Rental Introduce
For residents and visitors navigating the diverse landscape of the San Gabriel Valley, the **Avis Car Rental** branch on Arrow Highway in Covina provides a crucial local service. This dedicated **Car rental agency** and **Van rental agency** offers a practical and versatile mobility solution, whether you need a quick replacement vehicle, a family SUV for a Southern California road trip, or a large van for moving goods or transporting a group. Operating under the globally recognized Avis brand, this neighborhood location aims to deliver the reliability and quality of a major provider right to the heart of the local community.
The vehicle selection at the Covina branch is designed to meet virtually any local need. The fleet typically includes fuel-efficient compact cars for efficient commuting, full-size sedans for comfort, and a wide variety of SUVs, including Standard and Premium models, perfectly suited for the varied terrain and driving conditions of California. As a key **Van rental agency**, this branch is especially valuable for groups, businesses, and large families, offering everything from minivans to 12- and 15-passenger vans. This comprehensive fleet ensures that whether you're heading to the Angeles National Forest or simply managing your daily errands in the San Gabriel Valley, you can find a suitable vehicle.
However, potential renters in the California area should be aware of the importance of punctuality and vehicle quality control at this location. Customer feedback indicates that the branch adheres to very strict operating hours. One review highlighted a significant issue where a customer arrived exactly at the confirmed pick-up time only to find the gates closed, leading to a frustrating experience. Furthermore, another review pointed to lapses in vehicle preparation, detailing a rental car with a maintenance light on and considerable damage, including holes in the floorboards and seat. While the Avis name typically suggests high standards (with a fleet often under six months old and regularly maintained), these localized issues underscore the need for customers to re-confirm operating hours before a scheduled pick-up and to perform a thorough inspection of the vehicle upon rental. These are important steps for all local users to ensure a smooth, problem-free rental experience.
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- **Address:** 19034 Arrow Hwy, Covina, CA 91722, USA
Its placement on Arrow Highway, between Barranca Ave and Arrow Grand Cir, provides straightforward access for customers living in or traveling through Covina, West Covina, Azusa, and Glendora. The location is an ideal choice for a neighborhood rental, allowing customers to avoid the higher traffic and complexity of airport car rental counters when starting a local trip or replacing a vehicle.
The agency is dedicated to providing an inclusive service environment, featuring necessary accommodations for all customers:
- **Wheelchair accessible entrance**
- **Wheelchair accessible parking lot**
This ensures that the rental process is physically accessible and welcoming to all members of the community.
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- **Extensive Vehicle Fleet:** Offering diverse car classes including Compact, Intermediate (e.g., Toyota Corolla), Full-Size (e.g., Toyota Camry), Convertible (e.g., Ford Mustang Convertible), and Luxury vehicles.
- **Comprehensive Van and SUV Rentals:** As a specialist **Van rental agency**, the location provides Minivans, 12-Passenger Vans, and 15-Passenger Vans, alongside various sizes of SUVs (e.g., Toyota RAV4, Chevrolet Suburban) for maximum seating and cargo capacity.
- **Flexible Payment Methods:** The office accepts both major **Credit cards** and **Debit cards** for payment, though customers should be aware that a debit card rental may require a security hold and specific identification requirements at the time of pick-up, such as proof of return travel at airport locations or specific hold amounts on the card.
- **Pick-up Service:** A complimentary pick-up service is available; however, customers must call the local branch directly at least 24 hours in advance of the desired rental time to arrange this service.
- **After-Hours Returns:** The location facilitates after-hours returns for the customer's convenience, though the renter remains responsible for the vehicle's condition until an Avis employee can inspect it during the next business day.
- **Optional Add-ons:** Renters have access to various optional extras such as GPS navigation, child-safety and booster seat rentals, and additional protection packages like Loss Damage Waiver (LDW) and Roadside Assistance.
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- **Local, Neighborhood Focus:** The branch provides a non-airport alternative for rentals, often resulting in quicker counter service than large airport locations, which is a major convenience for local California residents.
- **Diverse Large Vehicle Fleet:** A major highlight is the availability of passenger vans and large SUVs, which positions the agency as a central resource for moving large groups for events, family trips, or commercial use.
- **Full Accessibility:** The agency provides a **Wheelchair accessible entrance** and **parking lot**, making the rental process barrier-free for all customers with mobility needs.
- **Debit Card Acceptance:** The clear acceptance of both **Credit cards** and **Debit cards** provides flexibility in payment, accommodating customers who may prefer or need to use a debit card for their rental transaction.
- **Commitment to Vehicle Renewal:** Avis maintains a policy of regularly adding new vehicles to its fleet and conducting meticulous maintenance checks, though customers are advised to verify the condition of their specific rental upon pick-up.
**Important Operational Alert:** Customers must strictly adhere to the posted hours of operation (typically Mon-Fri 8:00 AM - 5:00 PM, Sat 8:00 AM - 12:00 PM, Sun 9:00 AM - 12:00 PM). Arriving outside these windows, even with a confirmed reservation time, may result in finding the branch closed, as noted in customer feedback.
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- **Address:** 19034 Arrow Hwy, Covina, CA 91722, USA
- **Phone (Office):** (626) 655-3139
- **Mobile Phone (Direct):** +1 626-655-3139
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To ensure a positive experience, customers should proactively mitigate potential issues by calling ahead, even with a confirmed reservation, to verify that their specific vehicle class is ready and available. Additionally, conducting a brief, immediate inspection of the vehicle for cleanliness and maintenance issues upon pickup is advised to maintain the standard of quality one expects from a major brand. By respecting the strict operating hours and performing these simple due diligence steps, customers will find the Covina Avis branch on Arrow Highway to be an efficient, accessible, and versatile partner for all their rental needs, backed by a wide-ranging, modern fleet.
Avis Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
19034 Arrow Hwy, Covina, CA 91722, USA
Avis Car Rental Reviews
van
★ 5★ 4★ 3★ 2★ 1We rented a vehicle for pickup at 5pm. Avis sent a confirmation text saying pickup the vehicle at 5pm. We get there at 5pm and the gates are closed.
July 10 · Sequoyah SugiyamaThey gave me a car with maintenance light on. Big hole in front floor board driver side back floor board rug pulled out , and hole.in back seat . Car dirty inside
January 06 · Michelle FloodBeware! We rented a car a month in advance. On our way to pick up, we received a call that they did not have our car or any comparable model. They claimed they called other nearby locations for the same type of car and were unable to find any. The recommendation was to call customer service to find a car. We called customer service and found the same exact car at the citrus location. This experience makes me distrust this location, unable to believe they actually called other locations, and very unhappy with the reliability of Avis.
June 27 · Josiah ChengBad customer service fromJourney!!!!!!!This Avis location is taking advantage of customers. Charging fees for extending rental. Charging extension fees and late fees when I am extending rentalbasically giving them more business for extending my rental. Do not use this location to avoid stress!!!!
September 15 · Arlene Demano (Mary)It doubles as budget truck rentals, that what i did was rent a cargo van....sooooo much better than uhaul in so many ways, nicer staff, less cost, less picky about gas, mileage, etc, better vans and trucks, no extra charges, what you see is what you get...ill never go back to uhaul
May 29 · Karen Moullet-Flores
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