Ride On Time Introduce
For residents across the San Gabriel Valley and Southeast Los Angeles County, having access to reliable and compassionate transportation is crucial, particularly for individuals with mobility challenges, the elderly, or those recovering from medical procedures. Ride On Time, operating out of Irwindale, CA, is a dedicated local provider specializing in
Handicapped transportation service
, which falls under the category of Non-Emergency Medical Transportation (NEMT). The business is specifically designed to bridge the gap between healthcare facilities and a client's residence, ensuring that patients can attend necessary appointments safely and on time without relying on private vehicles or standard public transport.The core mission of Ride On Time is to provide a comprehensive
Non-Emergency Medical Transportation Service
that emphasizes patient safety, comfort, and reliability. This means offering specialized vehicles and trained drivers who can assist clients requiring various levels of support, from those who are ambulatory but need supervision, to those who are strictly wheelchair or gurney-bound. This service is invaluable for patients who may not be in a life-threatening situation but still require professional, door-to-door assistance that standard taxi or ride-share services cannot provide.Serving a wide area that includes Monrovia, Irwindale, City of Industry, La Puente, Covina, West Covina, and many other surrounding communities, Ride On Time has positioned itself as a key local partner for both private citizens and various healthcare settings. Their commitment extends to working with hospitals, doctor’s offices, insurance companies, and facilities such as
Skilled Nursing Facilities
andAssisted Living Facilities
to ensure seamless transitions and attendance at appointments.While the nature of the transportation service is critical and necessary, it is paramount that users exercise caution and research the company's track record concerning driver behavior and punctuality. Some community feedback has raised significant concerns about driver conduct, including reports of reckless driving and lack of caution on the road. Such serious claims, especially for a company transporting medically compromised or vulnerable individuals, necessitate a rigorous commitment from the company to continuous
Driver Training
and strict adherence to safety protocols. When choosing a NEMT provider, especially for sensitive medical travel, local users are advised to prioritize safety and verify the company's current operational standards.The range of services clearly shows a deep focus on the needs of patients with ongoing or episodic care requirements, ensuring critical medical appointments like
Dialysis Appointments
andPhysical Therapy
are never missed due to transportation limitations. The commitment to patient well-being is further supported by having drivers who are typicallyFirst Aid
and CPR-certified, providing an added layer of safety during transport.Ride On Time is located in the heart of the San Gabriel Valley, providing a central base of operations for serving Los Angeles County and its surrounding areas.
Address: 15705 Arrow Hwy # 2, Irwindale, CA 91706, USA
The facility's physical location at the listed address, while primarily an administrative hub, is designed to be fully accessible for any clients or patient representatives who need to visit in person. The business ensures full compliance with accessibility standards, offering both a
Wheelchair accessible entrance
and a dedicatedWheelchair accessible parking lot
. This commitment to physical accessibility is essential for a company whose entire focus is the transportation of individuals with mobility needs, demonstrating an understanding of their clientele's requirements from the moment they arrive at the office or are picked up for a ride. The strategic location on Arrow Highway facilitates quick deployment of their specialized vehicles across the service region.The specialization of Ride On Time lies in providing crucial transportation services for non-emergency medical situations, offering multiple modes of transport based on the patient's mobility level.
Non- Emergency Medical Transportation Service
: The core offering, ensuring safe and timely transport for health-related needs.Wheelchair Transportation
: Specialized service utilizing vehicles equipped with lifts and proper securement systems for clients who use aWheel Chair
.Gurney Transportation
: Service for patients whose condition requires them to be transported in a lying or reclined position, often requiring a two-person crew for safety and comfort.Ambulatory Transportation
: For clients who are mobile but still require assistance, supervision, and a professional driver to reach their destination.- Transport to
Medical Appointments
: Dedicated rides for routine check-ups, specialist visits, and testing. - Transport for Specific Treatments: Covering essential, recurring visits such as
Dialysis Appointments
andPhysical Therapy
sessions. - Facility Transfers: Including
Hospital Discharges
to home or transfers between acute care,Skilled Nursing Facilities
, andAssisted Living Facilities
. - Logistics Support: Offering routine
Pick Up
and drop-off services, along with assistance to coordinate withHealth Care
providers.
The unique selling propositions of Ride On Time are rooted in its specialization and commitment to the NEMT sector.
- Specialized Care Focus: Solely dedicated to
Handicapped transportation service
and NEMT, meaning their resources, vehicles, and staff training are focused on patient comfort and safety. - Comprehensive Service Range: Provides
Wheelchair
,Gurney Transportation
, andAmbulatory Transportation
options, ensuring a suitable vehicle is available for a patient's exact mobility needs. - Critical Medical Coverage: Essential for high-frequency needs like
Dialysis Appointments
andPhysical Therapy
, playing a direct role in maintaining patient health outcomes. - Trained Professionals: Drivers are reportedly trained in
First Aid
andDriver Training
specific to transporting vulnerable passengers, a non-negotiable feature for this type of service. - Institutional Experience: Has experience serving not just private individuals but also coordinating with various healthcare settings like
Skilled Nursing Facilities
andHospital Discharges
. - Physical Accessibility: The administrative office ensures a
Wheelchair accessible entrance
andWheelchair accessible parking lot
for ease of access to the business's representatives.
To schedule a non-emergency medical transport ride, confirm availability for a gurney or wheelchair transfer, or inquire about rates, please use the following contact information for Ride On Time in Irwindale, CA.
Address: 15705 Arrow Hwy # 2, Irwindale, CA 91706, USA
Phone:
(626) 813-7433
(Also listed as+1 626-813-7433
)Operating Hours: While not explicitly listed, NEMT services typically require pre-scheduling. It is highly recommended to call the main line during standard business hours to arrange transportation well in advance of any
Medical Appointments
orHospital Discharges
.Choosing the right Non-Emergency Medical Transportation provider is a decision that centers entirely on reliability, safety, and compassion, especially for local users in the California region. Ride On Time offers a comprehensive suite of services, including
Wheelchair Transportation
,Gurney Transportation
, andAmbulatory Transportation
, making it a versatile option that can meet the specific needs of a wide range of patients. Their established experience in handling critical appointments likeDialysis Appointments
and coordinatingHospital Discharges
shows they are integrated within the local healthcare logistics network. The explicit training of drivers inFirst Aid
is another layer of assurance for family members of patients.However, the decision to use this service must be made with caution. The presence of serious customer reports regarding reckless driving and unsafe behavior raises valid concerns about the on-the-road conduct of some personnel. For a service provider focused on the vulnerable members of the community, safe
Driver Training
and strict adherence to traffic laws must be the highest priority. Prospective clients, especially those planning to use the service for sensitive medical travel, should clearly communicate their expectations for safety and professionalism when booking. While the range of services is exactly what NEMT users need, the final choice hinges on confirming the current standards of vehicle operation and driver conduct to ensure the well-being of the patient is genuinely put first.Ride On Time Services
Handicapped Transportation Service
- Ambulatory Transportation
- Assisted Living Facilities
- Dialysis Appointments
- Driver Training
- First Aid
- Gurney Transportation
- Health Care
- Hospital Discharges
- Medical Appointments
- Non- Emergency Medical Transportation Service
- Physical Therapy
- Pick Up
- Skilled Nursing Facilities
- Wheel Chair
- Wheelchair Transportation
Ride On Time Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Ride On Time Photos










Ride On Time Location
Ride On Time
15705 Arrow Hwy # 2, Irwindale, CA 91706, USA
Ride On Time Reviews
companydriverreviews
★ 5★ 4★ 3★ 2★ 1I am extremely disappointed and alarmed by a recent experience with one of your drivers from Ride On Time Transportación LLC. On 6/13/2025 the driver operating vehicle vehicle description LIC 01397B1 had #27 on side and #26 on the back drove recklessly and nearly caused a serious accident. Their disregard for basic traffic laws and complete lack of caution endangered not only my safety but also the safety of others on the road.The driver made an abrupt lane change without signaling, cutting off my vehicle at high speed, a collision would have been inevitable. This kind of behavior is completely unacceptable especially for a company responsible for transporting people going trough Medical situations.Do not us this company I encourage others to be cautious. Safety must come first always
June 14 · Koxitas MexicanasDriver is lazy and littered in a handicap space with his Starbucks trash. What a lazy bum who can't pick up his trash. This is what is wrong with people. I would never trust this person and the past reviews just prove this company's worth.
October 14 · jason smithTerrible!! If you want to be on time for a Dr appointment do not use this service. My father is in a wheelchair and has been late or they never even show up to get him multiple times at this point. Not to mention they make you sit hours to pick you up and bring you home. Don’t use unless you want to be irritated and angry the whole time.
March 11 · Carly SilunThe office worker Yaritza has a bad attitude. Unprovokley i did nothing for her to express to me attitude, I wouldn't doubt this company has very low stars ratings because of her. If the owner is reading this, please replace her with someone who is more respectful to guests and patrons. Shame on Yaritza and shame on this company for not being aware of how she treats people.
December 13 · Manuel DiazOn time rides? More like non existent ride, they called me the night before confirming my pickup time for 9am for my surgery’s then 9am rolls around no one is here I call and they said they couldn’t get me? They lied and said my ride was cancelled but I called a MTM agent and checked the app my ride was indeed scheduled with them. An agent even called them on my behalf and all they said was they couldn’t take me but why lie about it? If you guys cannot take a ride don’t accept it, your messing with peoples livelihood, you should be ashamed sorry excuse for a business! The most unprofessional people I’ve met yet 10/10 wouldn’t recommend.
May 10 · Mystique Triplett
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