Hertz Car Rental - Waldorf - Crain Highway

- 3390 Crain Hwy, Waldorf, MD 20603

For residents and businesses in Charles County, Maryland, having a reliable local resource for vehicle rentals is crucial, whether you are dealing with a vehicle repair, planning a move, or needing temporary transportation. The Hertz Car Rental branch, conveniently situated on Crain Highway in Waldorf, MD, operates as a dedicated **Car rental agency** aiming to serve the South Maryland community with a range of vehicles and rental options.

This location provides the benefit of a globally recognized brand—Hertz—combined with the convenience of a neighborhood pick-up point. The fleet is designed to accommodate various needs, typically including standard passenger vehicles like Compact, Intermediate (such as the Toyota RAV4 or similar), and Fullsize cars for daily use or weekend trips. Crucially, the branch extends its utility beyond passenger cars by offering specialized options, including **Cargo Van Rental**, making it a resource for small businesses and individuals managing light-duty moving or hauling projects around Waldorf.

Like any high-volume service provider, this location has received mixed feedback from local Maryland customers. While the brand is known for its wide selection, reviews for this specific branch indicate potential issues related to customer service and communication, especially concerning reservations, payment policies, and adherence to confirmed pickup arrangements. One local user noted that despite a confirmed insurance reservation for pickup, they faced availability and communication challenges, ultimately having their reservation moved elsewhere. Another customer expressed frustration over specific payment card policies, highlighting the need for renters to confirm all local rules before arrival.

However, the presence of **Onsite services** means that customers deal directly with local staff for pickup and return, offering a traditional, immediate point of contact for their rental needs, right in the heart of Waldorf.

The Hertz Car Rental office is strategically positioned along one of Waldorf's primary commercial corridors, providing excellent regional access for residents throughout Charles County, including those in La Plata, Brandywine, and Accokeek. Its location on Crain Highway (US Route 301) ensures it is easily reachable from major residential and retail areas.

The specific address for this Hertz location is:

3390 Crain Hwy, Waldorf, MD 20603, USA

This centralized placement on a major highway simplifies the logistics of picking up and dropping off your rental vehicle. The branch generally operates Monday through Friday, with shorter hours on Saturday, and is typically closed on Sunday. Local users should confirm the exact hours, as they are subject to change, especially the Saturday schedule, which can be critical for weekend plans.

A significant feature of this facility is its commitment to serving all community members through physical accessibility. The location is equipped with a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**. This ensures that the process of obtaining or returning a rental vehicle is physically manageable and comfortable for all customers, adhering to standards of inclusivity for the Charles County area.

As a local **Car rental agency**, the Waldorf Hertz branch on Crain Highway provides several key services tailored to the needs of the Maryland traveler and local resident.

• Standard Passenger Vehicle Rental: Offering a core fleet of vehicles from Economy to Fullsize classes, which are primarily used for insurance replacement, business trips, and personal leisure travel. Popular options include vehicles comparable to the Chevrolet Spark, Mazda Mazda3, and Chevrolet Malibu.
• SUV and Minivan Rentals: The fleet regularly includes versatile Intermediate SUVs (like the Nissan Rogue or Chevrolet Equinox) and Minivans (such as the Chrysler Pacifica), providing more space for families or group outings across the state.
• Cargo and Commercial Rentals: A valuable service for local businesses and residents, the branch offers **Cargo Van Rental**, with vehicle options like the Ford Transit or similar models. This is essential for moving large items, making deliveries, or managing home renovation projects.
• Onsite Services: All key transactional and service interactions—including pickup, return, and necessary paperwork—are handled through **Onsite services**, ensuring staff are present at the location to assist renters directly.
• Payment Flexibility: To accommodate various customer preferences, the branch accepts several methods of payment, including major **Credit cards**, **Debit cards** (subject to specific rental policies), and quick, modern **NFC mobile payments**.
• Insurance Replacements: The branch is a frequent choice for customers utilizing their auto insurance for a temporary replacement vehicle, although renters should verify that their insurance company has successfully coordinated the booking with the specific branch.

The Waldorf Hertz Car Rental location has several operational features and local policies that are important for Maryland users to know.

• Cargo Van Capability: The inclusion of **Cargo Van Rental** is a key feature, addressing a different market need than standard passenger cars and positioning this branch as a resource for light commercial and personal hauling projects in Charles County.
• Full Accessibility: The provision of both a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** demonstrates an admirable commitment to ease of use for every member of the community.
• Debit Card Policy: While **Debit cards** are accepted, potential renters should be aware that Hertz's general policy is strict, often requiring the debit card to have a Visa, Mastercard, or Discover logo, and may involve a substantial authorization hold (up to $500, plus estimated charges) on the account.
• Exclusion of Certain Payment Cards: It is highly important for local customers to note that, based on both company policy and customer reports, Hertz locations generally do not accept pre-paid or certain non-traditional banking cards, such as Chime, for the initial rental qualification. This policy has led to negative experiences for some Maryland renters and requires advanced planning for those who use these types of cards.
• Onsite Customer Interaction: The availability of **Onsite services** is a major benefit, meaning that once a customer is at the location, they have a dedicated local team to manage their rental, eliminating the need to deal with potentially distant or automated customer support for basic transactions.

For residents in Waldorf and the surrounding South Maryland communities, here is the essential contact information for the Hertz Car Rental location on Crain Highway. Prior to visiting, especially on Saturdays or if you are using a debit card, it is strongly recommended to call ahead to confirm vehicle availability and specific local policies.

Address: 3390 Crain Hwy, Waldorf, MD 20603, USA

Phone Number: (301) 298-1269

Mobile Phone: +1 301-298-1269

While the hours of operation can vary, typical opening times are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM (noon), with the branch closed on Sunday. Double-checking with a phone call is the best way to ensure your plans align with the local operating schedule.

The Hertz Car Rental in Waldorf, MD, at 3390 Crain Hwy is a valuable local resource primarily due to its combination of a national-brand fleet and its capacity for specialized rentals. Its strongest appeal is to the customer who requires the logistical capability of a **Cargo Van Rental** or needs a traditional passenger vehicle from a familiar national company. The central location on Crain Highway and the full physical accessibility of the facility are practical advantages that enhance convenience for all local Maryland users.

The benefit of **Onsite services** provides a direct point of contact for quick transactions, which is often preferable to dealing with remote customer service centers. Furthermore, the acceptance of various payment types, including **NFC mobile payments**, caters to modern consumer habits.

However, potential renters in the Waldorf area must proceed with caution and thorough preparation. Given the critical customer reviews citing poor communication, issues with confirmed reservations (especially for insurance rentals), and strict payment card policies (such as the explicit non-acceptance of cards like Chime for qualification), proactive verification is essential. To ensure a positive experience, customers should call the branch in advance to confirm their specific vehicle is available and to verify that their intended method of payment and identification meet the local requirements. For the well-prepared Maryland customer, this location can capably fulfill both standard and light-commercial vehicle rental needs.

Hertz Car Rental - Waldorf - Crain Highway

3390 Crain Hwy, Waldorf, MD 20603, USA