Avis Car Rental Introduce
For residents and visitors in Fairfield County, Connecticut, Avis Car Rental at the Saugatuck Railroad Station in Westport offers a local resource for their vehicle needs. As a well-known car rental agency, this location aims to provide a range of vehicles and services designed to assist those who need temporary transportation, whether for business trips, family outings across the state, or simply moving around the greater Westport area. This guide offers an overview of the location, services, and key features to help you plan your next rental.
Introduction / Overview
Avis Car Rental in Westport, CT, functions as a local car rental agency providing a fleet of vehicles for various customer needs. The location is strategically placed to serve both local Connecticut residents and commuters utilizing the regional rail line. Avis is part of a larger, globally recognized brand, offering a standard experience for vehicle rental. When considering your transportation options in the Westport-Norwalk corridor, this Avis branch can be a convenient option. They handle all standard rental procedures, offering an array of car classes from economy models for cost-effective travel to larger SUVs or premium vehicles for more spacious or specialized requirements.
It is important for local renters to note that, as with many rental agencies, availability can fluctuate based on demand, specific vehicle types, and reservations. While the agency aims to fulfill all confirmed reservations, particularly popular periods may see higher demand. New customers should always verify their reservation and vehicle status directly with the local office prior to travel to ensure a seamless pickup experience.
Location and Accessibility
The Westport Avis Car Rental branch boasts an exceptionally accessible location for travelers dependent on public transport, as it is situated right at the Saugatuck Railroad Station.
- Address: 1 Ferry Ln, Westport, CT 06880, USA.
- Prime Location: Being located directly at the Saugatuck Railroad Station makes this location highly convenient for commuters arriving via the Metro-North New Haven Line who require a vehicle immediately upon arrival in Westport. This proximity to the rail line is a major benefit for business travelers coming from New York City or other points in Connecticut.
- Local Access: The location provides relatively easy access from Interstate 95 (I-95), which is the primary artery for coastal Connecticut travel. Directions often advise taking Exit 17 off I-95.
- Accessibility Features: The premises are designed to accommodate a range of customers. For those needing specific accommodations, the location features a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring greater ease of access for all renters.
Services Offered
Avis provides a comprehensive suite of car rental services, adapting to both short-term local needs and longer-term travel requirements common in the Connecticut region.
- Wide Vehicle Fleet: Offers an extensive selection of vehicle classes, which typically includes economy cars, compact cars, intermediate/standard sedans, full-size cars, SUVs (Intermediate, Standard, Full-Size, Premium), minivans, passenger vans, pickup trucks, luxury cars, and convertibles, subject to local availability.
- Short-Term Rentals: Ideal for one-day trips, weekend getaways, or quick business needs.
- Long-Term and Monthly Rentals: Options available for customers needing a vehicle for an extended period, which can sometimes come with specific long-term rate advantages.
- One-Way Rentals: For travelers who need to pick up a car in Westport and drop it off at a different Avis location, accommodating one-way trips common for interstate travel.
- E-Toll Service: Avis offers an optional e-Toll service, which eliminates the need to pay cash at toll plazas, a highly convenient feature when driving through the tolled highways of Connecticut and neighboring New York.
- Optional Equipment: Availability of supplementary rentals such as GPS navigation units and child safety seats for an additional daily fee (it is advisable to reserve these items in advance).
- Pick-up Service: Some Avis neighborhood locations may offer a free pick-up service, but this should always be confirmed by calling the local Westport office directly to check policy details, hours of availability, and allowable pick-up distance.
Features / Highlights
The Avis Car Rental agency in Westport, CT, has several key highlights that make it a suitable choice for various customers.
- Convenient Rail Station Location: Its placement at the Saugatuck Railroad Station is an exceptional advantage for both Fairfield County residents commuting by train and visitors arriving by rail.
- Accessibility Focus: The availability of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures the facility is ready to serve customers with mobility requirements.
- Payment Flexibility: Accepts major payment methods, including both Credit cards and Debit cards, providing flexibility for renters. Note that specific requirements and deposit holds apply when using a debit card, so customers should check the exact policy beforehand.
- Active Military Discounts: The branch honors Active military discounts, providing savings for U.S. military personnel on eligible rentals.
- Smoke-Free Fleet: Avis maintains a smoke-free fleet policy for the comfort and safety of all renters.
- Pet Policy: Avis allows customers to bring pets in rental cars, with guidelines provided to avoid cleaning fees.
Contact Information
To ensure you have the most up-to-date information regarding reservations, vehicle availability, and specific policies, contacting the local branch directly is always recommended.
- Address: 1 Ferry Ln, Westport, CT 06880, USA
- Phone: (203) 227-1232
- Mobile Phone: +1 203-227-1232
- Type: Car rental agency
What is Worth Choosing Avis Car Rental (Westport)?
Choosing Avis Car Rental in Westport offers several tangible benefits, primarily centered around its convenient location and adherence to general brand standards. The most significant advantage is its unparalleled access for train travelers, making it a critical hub for seamless 'train-to-car' transition in coastal Connecticut. For anyone traveling through or commuting into the area, the Saugatuck Station location drastically reduces the logistical challenge of obtaining a rental vehicle.
Furthermore, the presence of specific customer-focused offerings like discounts for active military members and the provision for accessible entrances and parking reflects a commitment to a diverse customer base. Payment flexibility with both credit and debit cards is also a major plus, though renters must be diligent in understanding the terms associated with their chosen payment method. It is highly advised to confirm all reservation details, including vehicle availability and pricing, well in advance, and to inquire thoroughly about all associated charges, such as tolls and post-rental billing, to avoid unexpected fees. By combining a superb location with a well-known service structure, Avis in Westport aims to be a reliable choice for your Connecticut car rental needs.
A Note on Customer Experience
While the convenience and services of Avis are clearly defined, potential customers should note that local customer feedback sometimes highlights challenges related to reservation fulfillment, pricing discrepancies, and handling of post-rental charges like tolls. Specifically, past reviews have mentioned issues where reserved vehicles were unavailable, and attempts to resolve cancellations or billing errors required contacting the national customer service line, which can be time-consuming. When booking, it is highly recommended to call the Westport office directly to confirm vehicle readiness, especially for critical travel plans, and to meticulously review all toll and charge statements after the rental period to ensure accuracy. Proactive communication and careful review of receipts are key steps to maximizing a positive experience with this and any car rental service.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1 Ferry Ln, Westport, CT 06880, USA
Avis Car Rental Reviews
price800 numbertraincouplecalllaw
★ 5★ 4★ 3★ 2★ 1I am so sad to give this place one star but after my experience today, I have to. I'd been renting cars consistently for a few years and have always had a great experience - until today. While in transit to pick up the car the customer service person called me to tell me they did not have a car to honor my reservation and didn't know when they would. Maybe a few hours. He was super apologetic and I feel terrible that he has to deal with customers because of Avis.I decided to check online and saw that the location has cars showing available for 12p today. My pick up time. The difference was the price of my rental was $39 and today's rate is over $100.I asked if they could just move my rental out a couple Saturdays for the same rate and they said no. They could give me a $10 discount on the market rate.Long story short. They probably have cars available today and don't want to honor the lesser price so lied or they dont have cars and won't do much to make up for their inability to provide a car.Fortunately I found out before getting on the train to Westport and took a different train and arranged someone to pick me up.Unfortunately- the Westport location can't cancel the reservation for us and when I tried to cancel online it stated I'd be responsible for a $150 no-show fee. I had to call their 800 number to ask to cancel the reservation that they could not fulfill.It took me 4 calls to the number to not be disconnected. I did finally reach someone and canceled my reservation and will not be booking cars through Avis anymore.
May 17 · nadine guerreraThe car was fine, but I ended up getting charged for many random tolls trickling in several weeks after the rental, as if my card was linked to several different rental cars (> $100 total). Keep an eye out!I called the office and they were not helpful, instead sending me to the general 1-800 number, which was also not helpful only sending me the receipts and, asking me to e-mail instead. I am still waiting to hear back about the refund.
May 20 · Jan VoungOur rental was cancelled the day before we were supposed to pick the car up after scheduling the rental well in advance (months before). We were left scrambling to find another location, at a much less convenient place, to find a car to make it to a family wedding. The Westport branch did not offer to help us in any way. In fact, I called back with follow-up questions about rebooking and the staff avoided my phone calls. I had to call from my mother in law's phone number, which got them to pick up the phone. They were rude and extremely uncourteous and I would not recommend them.The Danbury location had cars available and was super helpful when we called them in a panic. I would not recommend Westport - it is worth going out of the way for a location that is willing to deliver on what they offer.
June 21 · Kyra SinghThis was my first time renting a car from this location, and the last time I've rented a car from any other company or location! It is vey conveniently located at the train station, if you are renting from the city or any other town on New Haven line. There are no lines, and is very accessible if you have luggage.The customer service is impeccable! From the warm welcome, to the friendliness and personalized service. They went above and beyond to make sure I am satisfied with the vehicle I got. The process of picking up, replacing the vehicle and returning were very smooth. Cars are very well maintained, clean, in a great condition. They make sure to give you the car that best serves your needs! Keep up with the good work!
November 07 · Marija StanojkovićDiscriminatory. Unprofessional. He refused my debit card, asked for a credit card, and ran my credit report for a daily rental; including a request for down payment of $700 and it's not required based on CT state law. He justified his behavior based on previous experiences where he claimed customers rented the vehicle and refused to return it, so he charged their credit cards for the amount of the depreciated value of the vehicle. Checked with the Attorney General and confirmed it was discrimination. I'm suing the branch and the guy (Indian from India) who accused me of possible theft and abuse of the vehicle. I have his business card and confirmation of the rental.
August 09 · archaeologist
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