Hertz Car Rental - Fairfield - Post Road Introduce
As a reliable and globally recognized brand, the Hertz Car Rental location on Post Road in Fairfield serves as a crucial transportation resource for residents of Connecticut, especially those in Fairfield County. Whether you are a local needing a temporary vehicle while yours is in the shop, a commuter requiring a larger vehicle for a weekend project, or a visitor arriving in the state, this branch at 720 Post Road offers a convenient and straightforward solution to your mobility needs. It operates as a full-service car rental agency, providing access to a diverse fleet that goes beyond typical passenger cars, including specialized options like cargo vans.
Understanding the local market's demands, which include everything from daily rentals for insurance replacements to commercial vehicle needs, this Hertz location aims to provide a reliable service. However, like any popular, high-volume service provider, customer experiences can vary, particularly regarding waiting times and vehicle availability during peak seasons. As a local user, it is always recommended to book well in advance, especially if you have a non-standard vehicle requirement, and to familiarize yourself with their specific rental policies to ensure a seamless experience. This is particularly important for deposit procedures, where the type of payment card used can significantly affect the amount held and the refund timeline, a crucial detail for Connecticut customers planning their budget.
For example, while the location facilitates transactions using major credit cards and debit cards, a critical note from customer experiences is the necessity of having a credit card for the security deposit, as using a debit card may not be accepted for this specific hold, even if the rental fee was prepaid. This distinction is standard across many rental agencies, but it is a vital detail to confirm directly with the Fairfield branch before your scheduled pick-up time. Overall, the presence of a well-established company like Hertz right on Post Road provides a major and accessible option for temporary personal and commercial vehicle solutions across the Fairfield area.
Location and Accessibility
The Hertz Car Rental branch is strategically located at 720 Post Road in Fairfield, Connecticut, placing it along one of the area’s most important and accessible thoroughfares. Post Road (US Route 1) is a main artery that runs through Fairfield, offering excellent accessibility from surrounding towns like Westport, Bridgeport, and Trumbull. This non-airport location is ideal for local residents who may need a rental without the added complexities or fees often associated with major hub branches.
The facility has taken measures to ensure it is accessible to all customers, including those with physical challenges.
- Wheelchair Accessible Entrance: The premises feature a readily accessible entrance, ensuring all customers can enter the facility without difficulty.
- Wheelchair Accessible Parking Lot: Designated parking spots are available to accommodate renters requiring easier access to the building and rental desk.
- Convenient Local Access: Being right on Post Road means the branch is easily reachable by personal vehicle or local ride-sharing services, making the process of picking up or dropping off a rental more efficient for Fairfield County residents.
Services Offered
As a major car rental agency, the Fairfield Hertz branch provides a comprehensive suite of services tailored to both individual and commercial renters. These services are generally delivered as "Onsite Services," meaning all transactions, vehicle inspections, and returns are handled directly at the Post Road location.
Key services and vehicle types typically offered include:
- Standard Passenger Vehicle Rentals: A diverse fleet including economy cars, compact sedans (like the Ford Focus), intermediate, and full-size vehicles (such as the Chevrolet Malibu) for general travel and insurance replacement needs.
- SUV and Minivan Rentals: Larger options like SUVs and minivans for families, group travel, or Connecticut road trips, offering greater passenger and cargo capacity.
- Specialized Commercial Rentals: The availability of Cargo Van Rental is a notable offering, catering to local businesses, movers, or residents undertaking large home projects in the area.
- Short- and Long-Term Rentals: Flexible rental agreements to accommodate periods ranging from a single day to extended weekly or monthly periods.
- Payment Flexibility: Acceptance of major Credit Cards, Debit Cards (with specific restrictions on the security deposit), and NFC Mobile Payments for ease of transaction.
Features / Highlights
The Fairfield Hertz location distinguishes itself through certain corporate and local features that benefit Connecticut customers.
The primary features and highlights include:
- Active Military Discounts: A significant highlight, offering discounted rates to active duty military personnel, a valuable benefit for service members and their families in the region.
- Diverse Fleet Selection: Providing more than just standard sedans, with the confirmed option for commercial vehicles like cargo vans, ensuring a vehicle is available for almost any need, personal or business.
- Vehicle Quality: Customers frequently comment on the quality of the vehicles, often noting that the rented cars are new, clean, and well-maintained—a key factor for a pleasant driving experience through Connecticut.
- Established Global Brand Reliability: Renting from a major, established brand like Hertz provides a baseline expectation of quality, standardized agreements, and 24/7 roadside assistance, which is essential when traveling through the Northeast.
- Multiple Payment Options: The convenience of accepting various payment methods, including modern NFC mobile payments, makes the payment process efficient for renters.
Contact Information
For residents and visitors in the Connecticut area, you can reach the Hertz Car Rental - Fairfield - Post Road branch using the following contact details for inquiries, booking changes, or to confirm vehicle availability.
Address: 720 Post Rd, Fairfield, CT 06824, USA
Phone: (203) 255-2500
Mobile Phone: +1 203-255-2500
What is worth choosing
Hertz Car Rental on Post Road in Fairfield is worth choosing primarily for the trustworthiness of a global brand and the diversity of its fleet. For Connecticut residents, especially those with specialized needs, the confirmed availability of a Cargo Van Rental is a major advantage for moving, transporting equipment, or large purchases, a capability not always available at smaller, local agencies. Furthermore, the offered Active Military Discounts make this location a sensible and respectful choice for military families based in or traveling through the state.
However, potential renters should approach the process with a focus on preparation. To maximize your positive experience, follow these two key steps, which address common concerns:
- Confirm Vehicle Availability and Reservation Details: Given the reported instances of last-minute cancellations or stock issues, always call the branch directly to confirm your reservation and preferred vehicle class, especially during high-demand periods like holiday weekends or summer months in Connecticut.
- Prepare Your Payment Method: Absolutely ensure you bring a major credit card in the renter's name for the security deposit. While the agency accepts debit cards for payment, the inability to use a debit card for the initial security hold is a known policy that has caused frustration for customers who arrive unprepared. This small detail can be the difference between a smooth pick-up and a refusal of service.
Hertz Car Rental - Fairfield - Post Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Fairfield - Post Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Fairfield - Post Road Photos










Hertz Car Rental - Fairfield - Post Road Location
Hertz Car Rental - Fairfield - Post Road
720 Post Rd, Fairfield, CT 06824, USA
Hertz Car Rental - Fairfield - Post Road Reviews
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★ 5★ 4★ 3★ 2★ 1Quite long queue and waiting time to be serviced, but the car I have rent was really new one - far better than expected, clean and not damaged anywhere before. Please note to have credit card with you, as debit card will not work for security deposit, even if paid in advance with your debit card.
September 26 · Magdalena PrzewoźnikI went in today 10/7/2025 around 3:30, based on the Expedia availability. When I walked in there was a slovenly young man talking on the phone to a customer who was contesting toll charges. I stood there for about 10 minutes and before addressing me, he answered another call, WHILE THERE WERE 2 CUSTOMERS WAITING. After another 15 minutes, he finally addressed me and I inquired about a car and he quickly answered, "I have nothing." When I told him Expedia pointed me here, he said "availability on Expedia is for all areas" which did not make sense since again, I was directed here. So I had to wait 30 minutes for him to tell me there are no cars, without even asking me when I needed the car or for how long, to which he replied, "I can refuse you service." He was rude, unprofessional, and Hertz should be ashamed of their employee at this location.
October 07 · Kelly NimsI'll start with the pros: I have found the staff to be friendly when interacting with them at the location or over the phone. They are respectful and knowledgeable. The location is also easy enough to get to and has easy highway access for Merritt Parkway/I-95.Now the cons: they need to hire more employees. The day I went to pickup my car, it was one guy working. He was friendly, but the lobby filled up with at least 7 people and the wait to pick up the car was over a half hour. The location also needs a little TLC. The lobby could be larger and have more seating and the overall building could use a size increase and can be cleaned up. I also have tried to call several times and the line rings forever before someone can pick up. I am not faulting the people since I do believe they are understaffed, but 12 minutes of the line ringing is insane. I can understand being on hold for that time, but it was 12 minutes of the line trilling and that gets old fast. At the very least, maybe an automated messaging system that says hold times, wait times, or at least someone to answer the phone and put me on hold.I would book with Hertz again, but maybe not at this location.AGAIN - this is of NO fault to the staff members themselves, just the lack of staff able to help at this location. I would like to give more stars as I think Hertz is one of my favorite rental car companies, but this experience was less than ideal.
June 24 · William “Will” LaplacaThis is the worst rental car location I've ever been to. I reserved a car online Sunday morning for pick up in the afternoon. When I arrived the first thing I noticed was how dirty the establishment was. Dust a mile high on what little counter space there was and counter tops were in disrepair. As other reviewers noted they are under staffed with apparently only one associate working each day. The car they provided seemed like it was someone's personal car that they added to their inventory, complete with blacked out tinted windows (including the windshield) which I thought was illegal. The car reaked of cigarette smoke and was unbearable. Luckily my insurance company suggested I use enterprise as it was affiliated with them and the collision place I would bring my car to. I happily returned the car the next day and the one good thing was they easily canceled my original week rental and only charged me for the day. Unfortunately for me I left my ezpass in the car. I immediately realized it, called them and was told to come in. When I got there the associate said the car had already gone out. This further convinced me that this might be someone's personal vehicles as when I called they were closing in 5 minutes and officially closed according to their posted hours. The associate called the person who had the vehicle and they said they had it and would return it to Hertz tje next morning. Next morning, new associate who knew nothing of what happened previously. No communication through shifts. Long story, not so long, he said he reached out but the other associate had nothing, so he had nothing and told me he'd be in tomorrow so check then. While it was my fault for leaving a personal item in the rental, the communication, lack of good customer service, state of the facility and it's vehicles will keep me far from this and maybe every Hertz in the future. Definitely no recommendations for new business from me.
August 19 · Keisha LewisI'm here on a Saturday. There's one gentleman working. There are a total of 10 people in the waiting room. The cashier has been working with the current customer for the last *20 MINUTES* with no end in sight. Wildly inefficient. Poor staffing. Hertz was doing better for a while; it's too bad. Will not return
July 05 · Adrienne Cerulo
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