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Avis Car Rental
- 3405 Lenox Rd NE, Atlanta, GA 30326

Car rental agency, Van rental agency ★2.0

3405 Lenox Rd NE, Atlanta, GA 30326, USA

2.0
This was the most disgusting rental car I have ever rented. I picked the vehicle up from the Marriott Atlanta on Lenox where I arrived at 8:45 am to find an empty kiosk. Weekday hours are 8 to 6. There was an office with a door cracked but I could not get anyone's attention. After 7 minutes I was finally acknowledged and the young man went through the particulars of the rental. I opted to return the car full and he went to go retrieve the car from the parking garage himself leaving no one at the kiosk. When he came back he gave me the keys but said he needed to go inside and change the rental because there was not even a quarter of a tank full of gas in the car. To his credit he said he removed the stipulation that I would have to return it full and said that I could return it completely empty if I wanted to . However now with a long journey ahead of me and already late for a meeting and only 1/4 tank of gas in the car I had to make my first stop a gas station. At the gas station I took the pictures in this review - this was the filthiest car I have ever received. There were no floor mats and a hole in the carpet under the accelerator. There were bird droppings everywhere and full on mud caked on the back of the car. On the sides of the car there were scratches everywhere and a chip on one door. The front windshield had not been cleaned in ages. Inside was not much better the steering wheel was sticky there were fingerprints all over the touch screen command controls and a footprint on the glove box. The car had just traveler dust and debris around and had obviously not been vacuumed. In a post COVID world this is unconscionable. I normally pick up my Avis rental cars at Airport Rentals and I'm greeted at a kiosk that is fully staffed and told to pick a car of my choosing off of a given row. Having zero choice and being given this horrible vehicle that appeared to be somebody's personal car they were just pawning off on me was just not an Avis experience. If it were my first Avis experience it would be my last. When I called corporate CS, the disaffected Avis Rental person apologized for the condition of the car and said they would comp one day of rental on a future rental. When I arrived to return the rental there was again just one person at their kiosk checking one person out ahead of me . It took 5 minutes for him to finish that, and then he had to leave to go retrieve the car himself even though I and one other person were trying to return cars. After about 5 minutes a second employee came up and noticed the other person who was returning a car. He checked the man in before me even though I was ahead of him and the man told the employee that I was ahead of him . When the second employee checked me in I advised him of the disgusting condition of the car and he said that they have no way to clean cars at the facility . My mind is blown. I asked isn't there even a car wash nearby that you could take a car in such a disgusting condition through . He said they had no way to do that. They are cars. They have wheels and can move. I call bs. It's just so gross that one should even have to complain about the sad state of a rental car at such a renowned rental operation. If I use Avis again it will be at an airport location only. - Jules Ford
Avis Car Rental Overview Intro Detail Photos Location Reviews

Avis Car Rental Introduce

For residents and visitors in the heart of Georgia, securing reliable and convenient transportation is a must, especially in the busy metropolitan area of Atlanta. Avis Car Rental is a globally recognized brand that operates a specific neighborhood location in the desirable Buckhead district, offering a wide variety of vehicles for local use, business trips, or extended vacations. This particular agency, situated within a major local hotel, provides a convenient alternative to the hustle of the Hartsfield-Jackson Atlanta International Airport (ATL) rental center, aiming to serve the immediate needs of the upscale community and local businesses.

As a major national car and van rental agency, Avis offers customers a broad fleet selection, ranging from economical sedans perfect for city commutes to larger SUVs and passenger vans designed for family travel across the Southeast. They provide an established system for reservations, long-term rentals, and customer loyalty programs like Avis Preferred. However, it is important for local Georgia users to note that the experience at a specific neighborhood branch, like the one on Lenox Road, can differ significantly from the high-volume airport locations. While the brand promises a quality rental, local feedback suggests prospective renters should confirm car availability and cleanliness expectations before arrival to ensure a smooth transaction at this particular site.

Location and Accessibility in Buckhead, Atlanta

The Avis Car Rental agency is strategically located in one of Atlanta's premier commercial and hotel districts. The specific address is 3405 Lenox Rd NE, Atlanta, GA 30326, USA. This address places the rental counter inside a prominent local hotel, historically known as the Buckhead Marriott Hotel, now the Wyndham Atlanta Buckhead Hotel.

This location offers excellent access for those staying in the immediate Buckhead area or those who live nearby and wish to avoid driving to the airport. Being situated on Lenox Road NE, it is positioned near major retail hubs and key traffic arteries, including Peachtree Road and Georgia State Route 400, offering quick links to Midtown, Downtown Atlanta, and the northern suburbs.

In terms of physical accessibility, the location aims to accommodate all customers:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
However, potential customers should be aware that, as a hotel-based kiosk, vehicle retrieval is often performed by staff from an adjacent parking garage. Operating hours for this branch are typically Monday through Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 1:00 PM. Renters should confirm these times, as after-hours returns may be allowed via a drop box, but the renter remains responsible for the vehicle until the following business day.

Comprehensive Services Offered

Avis Car Rental provides a full suite of services typical of a major national provider, catering to diverse local needs in the Atlanta metro area. The services are built around flexibility, variety, and the convenience of being a trusted brand.

  • Broad Vehicle Fleet: This location is part of the larger Avis network, offering a wide array of vehicle groups, including economy cars, compact, intermediate, standard, full-size sedans (such as the Toyota Camry or similar), SUVs (like the Toyota Rav4 or similar), and luxury/premium models.
  • Van Rental Agency Services: Importantly for groups or families in Georgia, Avis is designated as a van rental agency, typically offering Minivans (like a Chrysler Pacifica) and larger Passenger Vans (like a Ford Transit 12-Passenger) to accommodate larger parties or significant cargo needs.
  • Flexible Rental Plans: They offer daily, weekly, and monthly/long-term car rentals, making it a viable option for extended business stays or when a personal car is undergoing long repairs.
  • Payment Flexibility: Avis accepts standard forms of payment, including Credit cards, Debit cards (with specific conditions for acceptance and required holds), and modern NFC mobile payments.
  • Specialized Rental Programs: Access to Avis Preferred Service for quicker counter-less transactions and various discounts, including specific offers for AARP members.

Key Features and Highlights

Beyond the standard rental services, the Avis brand, and this location specifically, promote certain features to attract local business and leisure renters:

  • Active Military Discounts: A significant highlight is the availability of discounts for Active military, veterans, National Guard, Reservists, and their families, often facilitated through partnerships like WeSalute+ (Veterans Advantage), offering savings of up to 35% off PAY NOW rates.
  • High-Profile Buckhead Location: Being located within the hotel on Lenox Road provides an air of professionalism and a convenient pick-up point for business travelers or those attending events in the high-demand Buckhead area.
  • Accessible Facilities: The provided Wheelchair accessible entrance and Wheelchair accessible parking lot ensure that the facility is physically accommodating for all customers.
  • Wide Range of Add-ons: Customers can typically choose optional extras like GPS navigation, SiriusXM® satellite radio, Extended Roadside Assistance, and various Fuel Plans (like paying in advance for a full tank or returning the car empty based on an agreement).

Contact Information

To make a reservation, inquire about a current booking, or confirm vehicle availability at this Avis location, please use the following contact details:

  • Address: 3405 Lenox Rd NE, Atlanta, GA 30326, USA
  • Phone: (404) 841-8555
  • Mobile Phone: +1 404-841-8555
  • Type: Car rental agency, Van rental agency

What is Worth Choosing

For users in Georgia, choosing Avis Car Rental at the 3405 Lenox Rd NE location is worth considering primarily for the convenience of the Buckhead location and the security of a major brand's infrastructure. The key features, such as military discounts, the availability of van rentals for larger groups, and verified physical accessibility, are strong selling points that meet specific customer needs. Furthermore, the option to use Avis Preferred membership streamlines the rental process, which can be a significant time-saver.

However, local users should proceed with caution and due diligence. Customer feedback for this specific neighborhood branch highlights severe concerns regarding vehicle cleanliness, car availability despite reservations, and staff efficiency/staffing levels. One prominent review noted receiving a "filthiest car" and stated that the facility had "no way to clean cars at the facility." It is therefore strongly advised to call ahead to confirm your reservation and vehicle type, and to meticulously inspect the car's condition, fuel level, and documentation upon pickup. While the company offers a recognizable name and valuable services, local users must manage their expectations and verify the quality of the immediate on-site service at this particular location to ensure their rental experience meets the standard expected of a renowned national brand. If a higher degree of service reliability and vehicle readiness is critical, the Atlanta airport location (ATL), with its 24/7 operations and larger scale, may be a more consistent alternative, as suggested by a long-time Avis customer review.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Avis Car Rental Photos

Avis Car Rental Picture 1Avis Car Rental Picture 2Avis Car Rental Picture 3Avis Car Rental Picture 4Avis Car Rental Picture 5Avis Car Rental Picture 6Avis Car Rental Picture 7Avis Car Rental Picture 8Avis Car Rental Picture 9Avis Car Rental Picture 10

Avis Car Rental Location

Avis Car Rental

3405 Lenox Rd NE, Atlanta, GA 30326, USA

Avis Car Rental Reviews

An average rating of ★2.2 from 171 user reviews.

pick updesknumberphonehotelgassystemcleanmorningtank

★ 5★ 4★ 3★ 2★ 1

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