Avis Car Rental

- 17150 N 134th Dr, Surprise, AZ 85378

For residents and visitors of Surprise, Arizona, and the wider West Valley of the Phoenix metropolitan area, securing reliable and high-quality transportation is often a necessity. Whether you are replacing a vehicle that's in the repair shop, planning a group outing to the White Tank Mountains, or simply need a temporary car for an extended stay, the local Avis Car Rental branch offers a convenient and comprehensive solution. As a trusted name globally, Avis ensures its neighborhood location in Surprise is equipped with a diverse fleet and customer-focused services designed specifically for the local community's needs.

The Surprise branch specializes in both standard car and van rentals, making it a valuable resource for various situations. From zipping around the city in an economical compact car to hauling a large family or sports team in a comfortable passenger van, the inventory is geared toward flexibility. Customer experiences often highlight the availability of desirable vehicle upgrades—such as receiving a fully loaded hybrid SUV when a standard model was reserved—demonstrating the quality and newness of the cars in their fleet. This focus on providing an excellent vehicle, coupled with professional service, solidifies the Surprise location's role as a dependable choice for your temporary vehicle requirements in the Grand Canyon State.

It is important to note that while the overall service experience is designed to be seamless, as is typical with all rental agencies, customers should always familiarize themselves with key policies regarding contracts, especially around pre-paid reservations and return dates, to ensure a hassle-free experience from start to finish. However, the local team strives to manage the rental process with efficiency and courtesy, making your interaction quick and professional.

The Avis Car Rental location is ideally positioned to serve the greater Surprise area and surrounding West Valley communities, including Sun City, El Mirage, and Peoria. The ease of access from major local routes makes it a practical choice for neighborhood rentals, avoiding the typical congestion and high prices often associated with airport locations.

The specific address for the branch is:

17150 N 134th Dr, Surprise, AZ 85378, USA

The facility is committed to welcoming all members of the community by ensuring physical convenience and accessibility. The branch features a Wheelchair Accessible Entrance, allowing all customers easy entry and exit from the facility. Furthermore, Wheelchair Accessible Parking Lot spaces are provided, removing barriers for renters with mobility challenges right from the moment they arrive. For all customers, the availability of ample On-site Parking makes the process of picking up or dropping off a personal vehicle simple and quick.

The Avis Car Rental Surprise location offers a comprehensive array of vehicle classes and services, ensuring most transportation needs are met for both short-term and extended rentals. The types of vehicles typically available are extensive, providing choices for every occasion, from high-mileage efficiency to premium comfort.

• Broad Range of Car Classes: The fleet includes Economy, Compact, Intermediate, Standard, and Full-Size sedans, perfect for city driving or comfortable road trips across Arizona.
• SUV and Crossover Rentals: A wide selection of SUVs, such as Intermediate SUVs (like a Toyota RAV4 or similar), Standard SUVs (like a Ford Edge), and even Premium and Full-Size SUVs (like a Chevrolet Suburban or Ford Expedition), are available for family trips, hiking gear, or navigating different terrains.
• Van Rental Agency Services: Catering to groups, the location offers Minivans (e.g., Chrysler Pacifica) and large Passenger Vans (up to 12- or 15-passenger models like the Ford Transit), ideal for team travel, school events, or large family gatherings.
• Specialty and Premium Vehicles: Customers can often choose from Luxury cars (e.g., Genesis G70), Convertibles (e.g., Ford Mustang Convertible), and even Electric/Hybrid vehicles (e.g., Kia EV6, Toyota Prius Hybrid) for a more unique or eco-friendly driving experience.
• Long-Term Rentals: Avis offers flexible, extended rental options, which are highly beneficial for snowbirds staying for a season or locals needing a temporary replacement vehicle for a period of up to 11 months, often with great rates and the option to swap vehicles.
• Flexible Payment Options: The agency accepts both Credit Cards and Debit Cards for payment, providing financial flexibility, though customers should be aware of potential restrictions or hold amounts that apply when using a debit card for the initial authorization.

The Avis Car Rental branch in Surprise is distinguished by several key features that benefit its customer base, particularly those in the local community:

• Active Military Discounts: In recognition of military service, this location offers special discounts to active military members and their families, a valuable benefit in the region.
• High Vehicle Quality and Upgrades: As highlighted by customer feedback, the agency strives to provide clean, relatively new vehicles, often resulting in complimentary upgrades (e.g., from a standard SUV to a fully loaded Grand Cherokee hybrid) when inventory allows.
• Professional and Non-Aggressive Service: Customers appreciate the staff's courteous, professional approach, noting that employees handle the rental process efficiently without aggressive attempts to upsell insurance or additional services.
• Clear Contractual Obligations: When unexpected issues arise, such as a damaged windshield, the agency is known for handling the resolution professionally and adhering to the stated contract terms, with clear, non-excessive billing for repairs.
• Excellent Physical Accessibility: The inclusion of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures the rental process is inclusive and convenient for customers with diverse mobility needs.

To make a reservation, inquire about a specific vehicle class, or ask questions about policies, customers can reach the Avis Car Rental Surprise branch using the information below:

Address: 17150 N 134th Dr, Surprise, AZ 85378, USA

Phone: (623) 214-1571

Mobile Phone: +1 623-214-1571

The Surprise branch typically operates with neighborhood-friendly hours; however, it is always wise to call ahead to confirm their operating times, particularly on weekends, as hours may differ from larger airport locations. This is especially true if you are planning an early or late return.

Choosing the Avis Car Rental location in Surprise is a smart decision for Arizona locals and travelers prioritizing vehicle quality and a streamlined rental process. The consistent availability of new, clean vehicles and the possibility of a free upgrade based on availability instantly enhance the travel experience, often exceeding the value paid for the initial reservation. This agency excels in the “home city” market, offering a level of convenience and accessibility that is hard to match.

While the customer reviews do indicate isolated issues related to policy interpretation by individual employees—specifically an instance where a manager incorrectly attempted to charge for an early return, which was swiftly rectified by corporate—the majority of the feedback centers on professionalism, speed of service, and the quality of the fleet. The positive outcome in the complex case of the windshield damage, where the billing was handled transparently and professionally according to the contract, speaks volumes about the agency's integrity in managing post-rental obligations.

Ultimately, for those in the West Valley seeking a reliable rental car or van, with the added benefits of active military support, top-tier accessibility features, and a commitment to providing a superior vehicle, this Avis branch represents an outstanding choice. To ensure the best experience, a quick call to confirm the early return policy on your specific contract is always advisable, but overall, the quality of the cars and the professionalism of the core team make it a highly recommended local business.

Avis Car Rental

17150 N 134th Dr, Surprise, AZ 85378, USA