Avis Car Rental Introduce
For residents, students, and travelers throughout the Hudson Valley—especially those in Orange County—having easy access to reliable transportation is a necessity. Avis Car Rental at the Middletown location in New York stands ready to fulfill these needs, offering a comprehensive car and van rental service right in the heart of a major commercial hub. Whether you require a vehicle for a quick trip to New York City, a family vacation up to the Catskills, or simply need a temporary replacement car, this Avis branch is a primary local resource.
The Middletown facility serves as a vital point for those who prefer not to use the major airport rental locations, providing a convenient 'neighborhood' option. The accessibility and range of services offered are designed to cater to the diverse requirements of the local New York community. From fuel-efficient economy cars perfect for navigating local traffic to spacious minivans and passenger vans for group excursions, the facility aims to ensure that every New Yorker can find the right vehicle to keep their plans moving forward.
Avis is a globally recognized brand, and this local Middletown branch carries the weight of that reputation, offering a standardized, professional rental experience. However, as noted in customer feedback, experiences can vary. One customer praised the staff as "exemplary" for their "attention to duty, kindness, courtesy and professionalism," and consistently found the cars to be "in very good condition, maintained well and always clean & comfortable." Conversely, another review detailed a frustrating instance involving a lack of guaranteed reservations, a car substitution, and a failure to open on time, resulting in significant delays and financial inconvenience for the customer. These varying accounts underscore the importance of contacting the local branch directly, especially regarding critical reservations, to ensure vehicle type and pick-up logistics are confirmed well in advance.
The Avis Car Rental agency is conveniently located at a key commercial location in Middletown, NY, making it highly accessible for residents of Orange County and surrounding areas.
The physical address is: 1 Galleria Dr, Middletown, NY 10941, USA.
This address places the agency within or immediately adjacent to the Galleria at Crystal Run, a significant shopping destination. This location is easily accessible from major roadways serving the Middletown area, including State Route 17 (Future I-86) and Route 6, which are critical arteries for travel throughout the Hudson Valley. The centralized positioning means that local users from Newburgh, Goshen, Monticello, and even those traveling up from northern New Jersey or down from Albany can reach the facility with relative ease.
Crucially, the location offers specific features to ensure ease of access for all patrons:
- Wheelchair Accessible Entrance: The facility is equipped with an entrance designed to accommodate guests using wheelchairs, promoting inclusive service.
- Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to ensure convenient access for individuals with mobility challenges.
- On-site Parking: Parking is available at the location, a practical feature for customers who need a safe place to leave their personal vehicle while renting.
As both a car and van rental agency, this Avis location provides a diverse fleet and a range of services designed for maximum utility across various travel scenarios. Their offerings cater to everything from individual needs to large group transportation.
Key services and vehicle types include:
- Passenger Car Rentals: A full spectrum of sedans, from compact and economy models for budget-conscious travel to full-size and luxury cars for enhanced comfort on longer New York State road trips.
- SUV Rentals: Offering intermediate, standard, and premium SUVs suitable for families, those carrying extra gear, or for navigating the variable weather conditions of the Northeast.
- Minivan and Van Rentals: Specializing in both Minivans (often 7-passenger) and larger Passenger Vans (up to 12 or 15-passenger) for group travel, family vacations, or team transport.
- One-Way Rentals: The ability to rent a car in Middletown and drop it off at another Avis location, which is a key service for those moving, flying out of a different airport (like Stewart International), or not returning to the area.
- Corporate and Leisure Booking: Catering to both business travelers requiring reliable transport and local residents on vacation or personal leave.
- Special Programs: Participation in the Avis Preferred loyalty program and other member benefits (subject to terms).
The Middletown Avis branch stands out in the New York car rental market due to several specific features that benefit local customers:
- Active Military Discounts: A notable highlight is the availability of discounts for active military personnel, which is a significant benefit for service members and their families in the region.
- Flexible Payment Methods: For deposits and final payment, the agency accepts both Credit Cards and Debit Cards, providing flexibility for customers who may not have a major credit card. Standard rental requirements and rules for debit card usage typically apply.
- Commitment to Accessibility: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot demonstrates a dedication to serving all members of the New York community equally.
- Premium Location: Being situated near the Galleria at Crystal Run offers customers a convenient and recognizable landmark for easy pick-up and drop-off, coupled with the safety of on-site parking for personal vehicles.
- Wide Range of Vehicles: The combined "Car rental agency" and "Van rental agency" classification ensures customers have a choice of small, economical cars up through large passenger vans.
To make a reservation, inquire about fleet availability, or confirm rental details, local New York users can contact the Avis Car Rental location directly:
Address: 1 Galleria Dr, Middletown, NY 10941, USA
Phone: (845) 695-0003
Mobile Phone: +1 845-695-0003
The local 845 area code ensures that customers are connecting directly with the Middletown branch, allowing for real-time discussion about local vehicle inventory, operating hours, and specific rental needs.
Choosing the Avis Car Rental branch in Middletown, NY, is particularly worthwhile for New York residents and visitors for its combination of a recognized brand standard and highly beneficial local features. The primary draw is the Active Military Discount, a valuable offering that demonstrates support for service members in the region, providing a tangible cost saving for those who serve. Furthermore, the acceptance of Debit Cards alongside credit cards for payment opens up rental opportunities to a broader range of the local population who may not use credit cards extensively, making it a more inclusive choice.
The location’s physical features—specifically the Wheelchair Accessible Entrance and Parking—distinguish it as an agency that prioritizes access for all community members, a critical factor for many families and businesses. While the varied customer feedback indicates the potential for occasional service inconsistencies, the positive reviews frequently highlight the vehicle quality—maintained well, clean, and comfortable—and the professionalism of the dedicated local staff. For those traveling with groups or needing significant luggage capacity, the agency's dual role as a "Van rental agency" ensures a reliable selection of larger vehicles. When you need a reliable, accessible, and locally convenient rental experience backed by a national fleet, the Middletown Avis is positioned as a strong option for Orange County.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos



Avis Car Rental Location
Avis Car Rental
1 Galleria Dr, Middletown, NY 10941, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I booked a minivan 2 months ago for 8am pick up this morning, but when I arrived at 8am, the iron door was closed but the opening hour on the door shown "open from 8am to 6pm". I stood waiting outside the door for almost 30 minutes, which made me late for work and had my salary deducted. This is an unacceptable and infuriating experience. I will never rent a car from Avis again without a good explanation for why customers are left standing outside for 30 minutes. When I finally entered the store to pick up the car, the clerk said that there was no minivan for us? ? ? Why didn't they tell me in advance? They said there was no car when we arrived? They gave us another smaller car. We originally planned to have a car that could accommodate 6 people and 5 luggage, but now we have to find another way to solve this problem. This is the worst service I have ever seen, and we have already paid for it 2 months ago, and now they give us a cheaper car without refunding us the difference? (We looked on the Avis website and the car we got was much cheaper than what we booked) This was unacceptable and disappointing.
July 28 · C.Benny ChanI've rented cars here quite a few times. I have always been very pleased. The cars are all in very good condition, maintained well and always clean & comfortable. The prices are very good. And the staff is exemplary. I've always been impressed by their attention to duty, kindness, courtesy and professionalism. I have recommended this location to everyone I know. It has been an immense pleasure. Thank you so much.
June 14 · Georgianna NellerLet’s start from the beginning Alan and Angeline are nothing but scam artist … we booked a 7 passenger car (minivan) 3 months prior to our trip . THREE MONTHS . We called a few times in those three months to confirm if a minivan would be there then we called a week prior and day prior always being told that yes our reservation is all set and we can pick up at 12 pm on our pick up day . Angeline as Alan told us is the owner of the Avis in the galleria mall which is who we spoke to the Thursday before our vacation . Come friday at 10 am 2 hours before we are to pick up Alan calls us to let us know that they do not in fact have a 7 passenger car …. Yup have our car to someone else or just lied about having it … so he then proceeds to tell us to call other Avis/ budgets to see who has a 7 passenger car … I guess we had to be customer service . All the while this is going on we are asking to speak to a manager he says he is a manager so we ask to speak above him which is Angeline but she couldn’t be bothered to call us or accept our calls .. Alan was just told to give us a small car at the same price of the 7 passenger and they will give 25 dollars off …, knowing we are in a crunch and need a car we keep telling him no we want to modify our reservation for the smaller suv since it would be about 2-300 cheaper . Alan says no that there system is locked meaning that you can’t modify but before he locked it we could if 🤔.. so after arguing and demanding something be done Alan stands his ground and does nothing !!!! Absolutely nothing . First time renting a car and will never do again .. we get there to pick up the car Alan then tells us he will give us a break and we don’t need to gas the car up he noted that it’s on empty wow so saving us 25 dollars plus a tank of gas 😆.. we get the car it’s a rav 4 .. smells like smoke , ashes all over dash , foot prints on door and windows and that’s what we had to drive but he will help us out one step further on our drive to FL if we see a Avis budget we then can again do his job and look and see if we can exchange it . So we got scammed out of 350 dollars and they made money !! I know rental companies scam but how is this right. If you go anywhelse and say you have this in stock and don’t even carry it isn’t that false advertising?!! 🤔….. Angeline has yet to return our call going on day 10 let’s see if this review gets her attention or the better business bureau. Word to the wise never book online to save the 50 dollars they will not refund you anything .. as per Alan the manager of Middletown it’s a gimmick
August 16 · Marie PaneWhat is the point of allowing people to reserve if you’re not going to have the vehicle reserved on pickup? It defeats the entire purpose. This literally ruined our whole vacation plans because Avis allows you to reserve a vehicle that they won’t have on the date of your pickup. Again this is just a predatory practice to get you to rent from them and they’ll just charge you the reserved rate but will give you only a vehicle they have onsite. Even if you reserved a 7 seater. No accomodations or alternatives were provided by staff. Even though it is their mistake for not having the reserved vehicle.
July 03 · Spy C.Located in the Galleria Mall so the hours are odd. No key drop-off option, so it forced me to return the car a day later. I called to let the agent know that I would be about 10 mins late from them closing which is a different time than the mall closure. I was told that they couldn't accommodate, and the only option was for me to pay for an additional day. The customer service was really bad, and I would never rent a car from this location.
May 27 · John Brown
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