Avis Car Rental

- 9040 Taylorsville Rd, Louisville, KY 40299

For residents and visitors in the Louisville metro area, especially those in the eastern and southern parts of the city, having a reliable local car rental option is essential. The Avis Car Rental location at 9040 Taylorsville Rd offers a neighborhood-centric service for those needing temporary transportation, whether for local business, a family trip, or when your personal vehicle is in the shop. Situated conveniently within the Stony Brook Shopping Center, this agency serves as a local resource for a variety of vehicle needs, focusing on both passenger cars and van rentals to accommodate different group sizes and travel requirements across Kentucky and beyond.

Understanding the full scope of services, the location’s accessibility, and the customer experience is key to making an informed decision. This guide aims to provide a clear, professional, and factual overview of what local users in the Kentucky area can expect from this particular Avis location. While Avis is a nationally recognized brand, this specific Louisville branch operates as a key local provider for the community.

Choosing the right vehicle rental partner often depends on convenience, vehicle availability, and service quality. This location specializes in offering a selection of vehicles suitable for city driving, longer regional road trips, and transporting larger groups, making it a versatile option for many local scenarios in Jefferson County and the greater Bluegrass region.

Location and Accessibility

The Avis Car Rental agency is positioned within the bustling Stony Brook Shopping Center, making it a familiar landmark and a straightforward destination for those traveling by car. This prime location off Taylorsville Road places it in the Jeffersontown neighborhood area of Louisville, offering relatively easy access to major thoroughfares like I-64 and I-265 (the Gene Snyder Freeway) for quick connections to other parts of the city and surrounding Kentucky counties. Its position makes it a practical choice for residents of nearby areas like Jeffersontown, Hurstbourne Acres, and Fern Creek who prefer a non-airport rental experience.

Key accessibility features provided at this location include:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• On-site parking for convenient pick-up and drop-off

This commitment to accessibility helps ensure that a wider range of customers can comfortably access the facility. The counter is located within the shopping center area, with the vehicle lot typically on-site or immediately adjacent to the office. Customers are encouraged to verify their specific pick-up instructions when booking. Given its non-airport setting, the general operating hours may differ from the 24/7 nature of airport locations, catering more to standard business and weekend travel schedules. It is always best practice to confirm the location’s current hours of operation directly before planning a visit.

Services Offered

As a full-service car and van rental agency, this Avis location is equipped to meet various short- and long-term rental needs. The general scope of services offered is typical of a major rental brand, tailored to the needs of the local Louisville market. The types of vehicles available generally include the following, though availability can vary by day and season:

• Car Rentals: A diverse fleet typically including economy, compact, intermediate (like a Toyota Corolla or similar), standard, and full-size sedans (like a Toyota Camry or similar), suitable for business travel, personal use, or budget-conscious trips.
• Van Rentals: Specializing in larger vehicle needs, this includes minivan rentals (typically 7-passenger models like a Chrysler Pacifica or similar), as well as larger 12-passenger and 15-passenger vans (like a Ford Transit or Chevrolet Express similar) for group events, team travel, or large family outings.
• SUV Rentals: Offering a range of sizes, including intermediate, standard, and full-size SUVs, perfect for added space, comfort, and cargo capacity.
• Specialty Vehicles: Often includes vehicles like luxury sedans, premium SUVs, and occasionally convertibles or pickup trucks, depending on the current fleet.
• One-Way Rentals: Allowing customers to pick up a vehicle at this Louisville location and drop it off at another Avis location, subject to availability and associated fees.
• Long-Term Rentals: Providing monthly or extended rental options for individuals or businesses requiring a vehicle for more than a standard week.
• Optional Products and Services: Available add-ons typically include Loss Damage Waiver (LDW) and other protection options, Extended Roadside Assistance, GPS navigation systems, SiriusXM® satellite radio, and child safety seat rentals.

These services are designed to provide flexible transportation solutions for the Louisville community, whether for a quick weekend escape, a crucial business trip, or a temporary vehicle replacement.

Features / Highlights

While the fundamental offering is vehicle rental, several features highlight the experience at this brand-name location. These features are part of the larger Avis corporate standard designed to streamline the rental process for the customer:

• Diverse Vehicle Selection: The availability of both standard passenger cars and large capacity van rentals positions the location as a one-stop-shop for various personal and group travel needs in the Louisville area.
• Convenient Neighborhood Location: Being situated in the Stony Brook Shopping Center, this branch avoids the complexities and often higher prices associated with airport rentals, offering a straightforward, local option for residents.
• Payment Flexibility: The agency accepts both Credit Cards and Debit Cards for payment, which provides options for a wider customer base, although specific deposit and authorization policies may apply when using a debit card, and customers should inquire about the current policy during the booking process.
• Accessibility Provisions: The commitment to a Wheelchair accessible entrance and parking lot makes the process easier for customers with mobility considerations.
• Avis Preferred Program: Customers can take advantage of the Avis Preferred loyalty program, which often provides benefits such as expedited service, skipping the counter, and potential vehicle upgrades when available, making the rental process faster and more efficient.

Contact Information

For those in the Kentucky area needing to contact the Avis Car Rental location directly for reservations, modifications, or inquiries about a rental, the essential details are as follows:

Address: 9040 Taylorsville Rd, Louisville, KY 40299, USA

Phone: (502) 499-9716

Mobile Phone: +1 502-499-9716

This phone number is the best point of contact for local service, including asking about vehicle availability or confirming pick-up procedures for this specific Jeffersontown branch. Given the operational nature of a neighborhood location, calling ahead is highly recommended, especially when planning to use a free pick-up service, if one is offered from this location, or to confirm vehicle availability for last-minute needs.

What is Worth Choosing

Choosing a local rental agency like Avis on Taylorsville Road is often worthwhile for the ease of access and non-airport pricing. The local branch offers the backing of a major, global brand with the convenience of a neighborhood location, making it an excellent alternative to the often-crowded and more complex airport rental counters for Louisville residents. The availability of diverse vehicle classes, particularly the larger van options, is a significant plus for group and family travel. The standard business offerings like one-way rentals and corporate programs also appeal to local companies.

However, potential customers in Kentucky should be aware of publicly available customer feedback when making their decision. Independent customer reviews for this specific location have sometimes highlighted challenges, including reports of vehicle availability issues, especially for prepaid reservations, and instances of long wait times for vehicle returns. Specific complaints have included receiving vehicles with a smoking odor and reports of staff being overly busy. The online rating for this branch is noted as being low (a 2.3 rating), which suggests that while the brand promises are substantial, the execution of service at this particular local office has faced documented challenges that prospective renters should weigh against the convenience of the location.

Ultimately, the value of choosing this Avis location centers on its accessibility within the Jeffersontown area and the broad vehicle choices, especially vans. To maximize a positive experience, Louisville renters are advised to make reservations well in advance, re-confirm their reservation directly with the branch a day or two before pick-up, and be prepared for potential variations in service speed, particularly during peak rental times. Utilizing the accepted payment methods of Credit Cards or Debit Cards and understanding their specific policies beforehand can also help ensure a smoother transaction at the counter.

Avis Car Rental

9040 Taylorsville Rd, Louisville, KY 40299, USA