Enterprise Rent-A-Car

- 6300 Creedmoor Rd Ste 178, Raleigh, NC 27612

Introduction / Overview: Your Trusted Neighborhood Car Rental in Raleigh

When you need a reliable vehicle in the heart of the Triangle, the Enterprise Rent-A-Car branch located at 6300 Creedmoor Road in Raleigh, North Carolina, stands out as a convenient and committed local resource. Serving the surrounding communities with both Car Rental Agency and Van Rental Agency services, this location is dedicated to getting North Carolina drivers back on the road, whether for a quick replacement vehicle following an accident, a family trip to the mountains or coast, or essential business travel. This branch proudly operates as a "neighborhood" location, offering personalized attention and accessibility that complements the expansive network of Enterprise Rent-A-Car.

Adding to its local appeal, this specific Enterprise branch identifies itself as a women-owned business, which resonates well with community members seeking to support diverse local enterprises within the Raleigh area. Furthermore, the commitment to customer service is often reflected in customer feedback, where employees like 'Mina' are praised for being "more than accommodating" and understanding, particularly when assisting customers dealing with stressful situations like vehicle issues from other companies. For many, the consistent availability of their desired vehicle type, a key factor mentioned in positive reviews, solidifies this as their preferred rental choice.

However, potential customers booking through this location must be aware of the significant challenge noted in a second review concerning vehicle availability. The issue of booking a specialized vehicle, such as a minivan, weeks in advance only to find it unavailable upon arrival without prior notification—especially for a large family with imminent travel plans—highlights a major disconnect between the reservation system and real-time inventory. This crucial feedback emphasizes the need for travelers, particularly those relying on specific large-capacity vehicles, to proactively call and confirm their reservation directly with the Creedmoor Road office ahead of their pick-up time to mitigate the risk of severe disruption to their North Carolina travel plans.

Location and Accessibility

The Enterprise Rent-A-Car branch is ideally positioned in a central North Raleigh neighborhood, making it a highly accessible choice for residents and businesses along the Creedmoor Road corridor and the surrounding areas.

• Physical Address: 6300 Creedmoor Rd Ste 178, Raleigh, NC 27612, USA. The location is easily found in a commercial area, providing straightforward access compared to the congestion of downtown or the RDU airport.
• Operating Hours: As a dedicated neighborhood branch, the operating hours are structured to primarily serve local clients during the work week and on Saturday mornings.
  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 8:00 AM – 12:00 PM
  • Sunday: Closed
• Parking: Customers benefit from convenient On-site Parking, allowing for easy transfer from a personal vehicle to a rental.
• Accessibility Features: The location prioritizes access for all members of the North Carolina community with a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring ease of use for patrons with mobility needs.
• After-Hours Returns: This branch offers an After Hours Service for vehicle drop-off. Customers can park the car, lock the doors, and deposit the keys in the designated drop box. It is vital to note that the customer is responsible for the condition and safety of the vehicle until the business officially opens and checks it in.

Services Offered

This Enterprise location is structured to support the diverse transportation needs of the Raleigh community, offering a comprehensive suite of rental services.

• Comprehensive Vehicle Fleet: Offers a wide array of rental cars, including economy, compact, mid-size, full-size sedans, and SUVs. Enterprise’s fleet variety ensures that customers needing an insurance replacement, an extra vehicle for family visiting, or a car for a short local trip can find a suitable model.
• Van Rental Agency Services: Provides Minivans, Cargo Vans, and, crucially, larger 12- and 15-Passenger Vans for group transport. This is a critical service for North Carolina families, schools, and organizations planning larger gatherings or road trips, such as to the Appalachian Mountains or a coastal event.
• Pick-up Service: Enterprise is well-known for offering a "We'll Pick You Up" service, a tremendous convenience for local customers who are without a vehicle and cannot easily get to the office, providing a valuable service within a reasonable distance of the branch.
• Payment Flexibility: Accepts a variety of payment methods, including major Credit Cards, Debit Cards, and modern contactless options via NFC Mobile Payments. Renters utilizing a debit card for vehicle class categories up to a Full Size car or Minivan should be prepared for potential additional documentation requirements or a credit check as part of the rental policy.
• Optional Protections and Accessories: Customers can purchase Damage Waiver (DW), which waives or reduces responsibility for vehicle damage, as well as add accessories such as GPS units and child safety seats.

Features / Highlights

The Enterprise location on Creedmoor Road distinguishes itself with several features that are particularly appealing to the North Carolina market.

• Identifies as Women-Owned: This is a notable feature for local patrons committed to supporting women-owned and minority-owned businesses in the Raleigh area, adding a layer of community connection to the global brand.
• Active Military Discounts: Enterprise is proud to serve the significant military community in North Carolina. Active-duty military, veterans, and government personnel are eligible for special contracted rates for official travel and a 5% discount off base rates for Government Leisure Travel, often in partnership with organizations like USAA.
• Customer-Centric Local Staff: The location is frequently highlighted in positive reviews for its friendly, professional, and accommodating staff who are often commended for providing excellent personal customer service and problem-solving abilities, such as the widely praised employee, Mina.
• Reliable Fleet Availability (Car Classes): According to positive local feedback, the branch often has desired car types "in stock," making it a dependable option for general car and minivan rentals, although reservations for specialized vehicles (like passenger vans) still require extra diligence from the customer.
• Convenient Neighborhood Location: Situated outside the high traffic of the RDU airport, this branch offers a stress-free pick-up and drop-off experience for customers living in or near North Raleigh, especially for those utilizing the complimentary pick-up service.

Contact Information

To make a reservation or inquire about local services, including the popular pick-up service, use the following contact details:

Address:6300 Creedmoor Rd Ste 178, Raleigh, NC 27612, USA

Phone:(919) 844-3393

Mobile Phone:+1 919-844-3393

What is Worth Choosing

For North Carolina locals, the Enterprise Rent-A-Car on Creedmoor Road is an excellent choice for several key reasons, primarily centered on Outstanding Local Customer Service and Support. The combination of its women-owned status, the reported attentiveness of its staff—evidenced by the strong positive review—and the availability of the "We’ll Pick You Up" service makes it a superior option for customers needing an insurance replacement or those with limited transportation to the rental office. The focus on the local community, including the acceptance of debit cards for certain vehicle classes and specific military discounts, is highly advantageous for Raleigh residents.

However, the critical review regarding minivan availability is a significant cautionary note. While the service team is highly praised for professionalism, the inventory management for high-demand, large vehicles remains a potential weakness. Therefore, this branch is most worth choosing for:

• Customers needing standard car rentals or smaller SUVs.
• Individuals who require the Enterprise pick-up service to reach the office.
• Military members seeking government and leisure discounts.
• Anyone valuing friendly, helpful, and personalized service from a local, women-owned business.

To ensure a smooth rental, especially for minivans or large passenger vans, customers are strongly advised to contact the Creedmoor Road office directly by phone a few days before their scheduled pick-up time to verbally confirm the specific vehicle’s availability, rather than relying solely on the automated reservation system. This proactive step can ensure a seamless start to any important North Carolina journey.

Enterprise Rent-A-Car

6300 Creedmoor Rd Ste 178, Raleigh, NC 27612, USA