Avis Car Rental Introduce
When navigating the diverse transportation needs of the Illinois region, particularly in a dynamic city like Chicago, having access to a reliable vehicle is crucial. The Avis Car Rental location on West Fullerton Avenue in Logan Square serves as a versatile resource for both local residents and visitors, functioning as both a dedicated **Car rental agency** and a specialized **Van rental agency**. This dual capability ensures that whether you need a compact car for navigating city traffic, a sedan for business travel, or a large passenger van for a group outing or family trip, Avis provides a solution.
Operating under the globally recognized Avis brand, this local branch is a convenient neighborhood option, distinct from airport counters. However, like any location, customer experiences can vary. Reviews highlight a stark contrast between exceptional service and certain facility challenges. For example, some customers report "a great experience," praising the staff, with one noting the owner was "super helpful" and got them "in and out quickly," with a "clean, car." This positive experience emphasizes fair pricing and no hidden fees, suggesting a high standard of operation when the process runs smoothly.
Conversely, other feedback mentions significant issues, including substantial, unexpected local city taxes not reflected during the initial app booking, and serious concerns regarding the physical condition of the facility and the car itself, such as a lack of AC in a Chicago summer rental. While these points are important for future renters to note, the consistent silver lining mentioned across all reviews is the dedication of the customer-facing staff, described as "nice" and doing their "best" despite external management issues. This suggests that customers visiting this location can generally expect a helpful, if occasionally constrained, level of personal service.
The Avis Car Rental is strategically located in the vibrant **Logan Square** neighborhood of Chicago at **3255 W Fullerton Ave, Chicago, IL 60647, USA**. This area is well-known for its residential character and its ease of access to major city routes, making it a convenient pick-up point for those living in or traveling to the northwest side of Chicago and surrounding suburbs. The location is situated between N Spaulding Ave and N Sawyer Ave.
The proximity to key streets allows for quick entry and exit onto major traffic arteries, which is essential for maximizing time in a city known for its congestion. For local users relying on public transit, the area is well-served by the Chicago Transit Authority (CTA) bus lines that run along Fullerton Avenue, providing an alternative for reaching the branch before picking up a vehicle.
Crucially, this branch of Avis demonstrates a commitment to inclusive service by offering several key accessibility features:
- **Wheelchair accessible entrance:** Ensuring that all customers, regardless of mobility challenges, can easily enter the facility to complete paperwork and interact with staff.
- **Wheelchair accessible parking lot:** Providing designated parking spaces that comply with accessibility standards, simplifying the process of pick-up and drop-off.
In addition to physical accessibility, the branch offers financial flexibility by accepting both **Credit cards** and **Debit cards**, making it easier for a broader range of Illinois customers to secure a rental.
As a local outlet of a major international rental brand, this Avis location offers a comprehensive set of rental and related services tailored to diverse needs across Chicago and Illinois:
- **Standard Car Rental:** Offering a full range of vehicles, from economy and compact cars for efficient city driving to full-size sedans and SUVs for family travel or longer road trips across the state.
- **Specialized Van Rental Services:** Catering to group travel and larger capacity needs, including Minivans (often seating 7-8 passengers) and larger **12- and 15-Passenger Vans** (such as the Ford Transit or Chevrolet Express).
- **Group and Group Travel Solutions:** The availability of large passenger vans makes this a key resource for school groups, sports teams, corporate events, or large family reunions planning excursions in and out of Chicago.
- **One-Way Rentals (Network Dependent):** As part of the national Avis network, customers can typically arrange one-way rentals, allowing them to pick up a car in Chicago and drop it off at other Avis locations across Illinois or the U.S.
- **Active Military Discounts:** Proudly offering special rates and benefits to active military personnel and veterans, demonstrating a commitment to supporting the community's service members.
- **Financial Flexibility:** Accepting major **Credit cards** and **Debit cards** for payment and deposits, subject to standard rental policies and authorization holds.
- **Pick-up Service Available:** While policies vary, many neighborhood Avis locations, including the one in Logan Square, offer a free pick-up service to help customers get to the rental office, which must be arranged by calling the local branch directly at least 24 hours in advance.
The key characteristics and distinguishing features of the Avis Logan Square branch focus on its commitment to certain community groups and its customer-oriented personnel:
- **Active Military Discounts:** This is a notable, beneficial feature for active military members, veterans, and their families in Illinois, providing savings on rental services as a thank you for their service.
- **Dedicated and Helpful Staff:** The most consistently praised feature is the quality of the on-site employees, including the owner/manager and other staff members, who are described as "super helpful" and "nice." Their commitment to getting customers "in and out quickly" is a significant advantage in a time-sensitive rental process.
- **Dual Rental Capability:** The comprehensive fleet ranging from small cars to large passenger vans makes it a one-stop-shop for a wide variety of personal and business transportation needs in the city.
- **Accessibility Focused:** The inclusion of a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** makes the branch easily navigable for all customers, upholding accessibility standards for the Illinois public.
- **Transparent Local Pricing (Ideal Scenario):** In positive instances, customers reported that prices were "fair" and that there were "no hidden fees," indicating that the staff is capable of providing a clear and upfront total cost when processing a reservation correctly.
Customers in the Chicago area and beyond can contact the Avis Car Rental branch in Logan Square using the following details to inquire about reservations, pick-up services, vehicle availability, and specific pricing, including the city tax:
- **Address:** 3255 W Fullerton Ave, Chicago, IL 60647, USA
- **Phone:** (773) 252-4325
- **Mobile Phone:** +1 773-252-4325
It is highly recommended that customers contact the branch directly to confirm all final pricing, especially regarding local fees like the city tax, and to make arrangements for any necessary pick-up service.
For residents and visitors in the Illinois area, especially those in or near Chicago’s Logan Square, choosing this Avis branch is worthwhile for several key reasons, provided you manage expectations based on past facility reviews. The core value proposition lies in its **convenience, fleet diversity, and staff dedication**.
First, the availability of a wide range of vehicles, from standard cars for personal use to large **15-passenger vans** for group travel, is a significant draw, eliminating the need to visit multiple agencies for different vehicle types. Second, the clearly stated support for the community through **Active military discounts** and the physical commitment to **Wheelchair accessibility** make it an inclusive and responsible choice.
Most compelling, however, is the consistency of customer praise directed at the service team. The staff's efficiency—getting customers "in and out quickly"—and their helpful, professional demeanor are key differentiators. While prospective customers should be proactive by double-checking their final total price for local taxes (which may not always be accurately reflected in third-party apps) and should inspect their car and the facility upon arrival, the local team is clearly focused on providing a smooth and positive rental experience. When renting from this specific Avis location, you are choosing a major brand’s wide selection supported by a dedicated local team.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
3255 W Fullerton Ave, Chicago, IL 60647, USA
Avis Car Rental Reviews
pricedrivingpickupteamcallchoiceSUVtransactiondoorsscammed
★ 5★ 4★ 3★ 2★ 1Really a horrible experience, charges a city tax which very well might be legitimate but was not reflected in the Avis app when I booked and was substantial. No AC (which isn't really feasible in a hot Chicago summer), bathroom (see pic) was truly disgusting (made truck stops look good), car was dirty, place was just in general disrepair. I will give credit to the nice Indian chap who worked there, he was doing his best but whomever the owner or manager was is rude and should not be allowed to own a franchise.
July 04 · Morgan KelpsOne of the best Car rentals in the city of Chicago. Had a great experience renting a car. The owner was super helpful and got me in and out quickly. The car was clean, drove great, and had no issues at all. Prices were fair and there were no hidden fees, which I really appreciated. Return was just as easy. Definitely renting from them again next time.
April 29 · RizwanImagine paying $650 for 1 day rent. And it’s just a regular SUV. The customer support is one of the worst ever. They were telling me lies over the phone about my rent over and over again, told me I’ve dropped off the car 8 hours later than should (lies), told me lies about my lease agreement, while I was looking at it while they were lying to me. Avoid this company at all cost, this was my first and last time renting through them. But if you already rented a car, make sure you record EVERYTHING like I did, because at the end of a day, they will make you prove that you were right and took care of all terms and conditions. Record a video and photos dropping off the car with time and date seen on video. Make copies of lease agreement, make sure they put correct information in it. Read that agreement, because they will put additional services to it, make you sign and pay, even without telling you about it.3 weeks in a row I’m trying to get my refund, they are lying to me, hanging up the phone on me when they are not feeling like talking to me or explain me something, so I should call back, wait til other representative figure out what’s going on, tell him the same story over and over again. At the end of a day, they will tell you they are sorry and they will provide you a refund. And after that they are sending random amount of money, not the proper amount we agreed on, hoping that you will stop bothering them anymore. Now after all that time spent talking to them (each call not less than 40 mins), they want to make me pay $400 for a one day rent of suv,which is ridiculous. Not going to happen, I will take MY money back.
April 21 · zhexxterThe most horrible travel experience I've ever had thanks to these guys. I reserved a mid sized SUV, when I got to the counter I was told the only vehicle available was a small electric car. I had to drive 700 miles to the drop off. I had no choice but to take the car offered because I was now stuck in Chicago with no way home. Why would you allow someone to reserve a car that you do not have? I was still charged the same amount for this car even though it was not the same type of car. The car I was given only went 150 miles before needing to be charged so I had to keep searching for charging stations. Most chargers take 10 hours to charge to 80%, I was not aware of this since I do not own an electric vehicle. Fast chargers take 50 minutes but there aren't many of them when you are driving in between cities. I had to stop 5 times to charge. It costs more than gas each time. I had to sleep in the car at a slow charger because it was the only one in the area and I eventually ran out of charge on the highway and was stuck on the side of the road. They towed the car and I had to get a ride home. The entire ordeal took 24 hours, I had to sleep in the car overnight and it cost way more money than it should have. Disgusting way to treat your customers.Update, the owner from this location responded to this review (see below) and the Territory Performance Manager sent me an email apologizing for my experience and hoping I will give Avis another try. Then I get an email from Avis roadside letting me know I'm going to be charged $858 for the tow. Seriously? So everyone saying how sorry they are to hear about my experience is just for show. I am not paying anything, ever. Let's all go to court and let them decide. Not only am I not responsible for this mess, it certainly doesn't cost $858 to have a car towed. Just more mistreatment from the scammers.Side note, if you have AAA, you get discounts with Hertz. AAA is currently running a new member special, I just signed up. 😁
June 13 · Jim VigilanteMarked up the price by 60$ even though we already booked on the app where it said all Fees were included! The person working at the the time refused to give us a discount or even let us speak to there manager and kept claiming that his boss was "busy". DO NOT COME HERE UNLESS YOU WANT TO BE SCAMMED!!!
June 18 · DRS Unleashed
More Car Rental Near Me
Bedrock Car Rental4.0 (54 reviews)1096 W State St, Alliance, OH 44601, USA
Enterprise Rent-A-Car4.0 (186 reviews)811 W State St, Alliance, OH 44601, USA
BMZ CLASSICS - closed for business3.0 (2 reviews)3200 Hoagland Blackstub Rd, Cortland, OH 44410, USA
Enterprise Rent-A-Car4.0 (461 reviews)3910 Youngstown Rd SE, Warren, OH 44484, USA
Enterprise Rent-A-Car4.0 (78 reviews)372 W State St, Salem, OH 44460, USA
Hertz Car Rental - Warren - Youngstown Warren Road3.0 (156 reviews)4400 Youngstown Warren Rd, Warren, OH 44484, USA
Enterprise Rent-A-Car4.0 (393 reviews)4908 Mahoning Ave, Austintown, OH 44515, USA
Avis Car Rental3.0 (127 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
Budget Car Rental3.0 (75 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
U-Save Car & Truck Rental - Youngstown4.0 (59 reviews)970 Bears Den Rd Suite 1B, Youngstown, OH 44511, USA
Enterprise Rent-A-Car4.0 (382 reviews)303 W Rayen Ave, Youngstown, OH 44502, USA
Hertz Car Rental - Boardman - Market Street3.0 (166 reviews)7735 Market St, Boardman, OH 44512, USA
Categories
Top Visited Sites
Ride With Care Transportation LLC5.0 (5 reviews)
Vacation Vehicle Rentals4.0 (37 reviews)
Auto Rent 4 less2.0 (44 reviews)
Enterprise Rent-A-Car4.0 (152 reviews)
Only The Elite Auto Group LLC4.0 (15 reviews)
SIXT Rent A Car New York City Brooklyn4.0 (53 reviews)Trending Car Rental Blog Posts
What Every Traveler Should Know About Vehicle Type Upgrades
How to Know If a Rental Car Company’s “Unlimited Mileage” Really Means It
What Rental Car Companies Don’t Tell You About Insurance Coverage
How to Avoid Paying for Optional Equipment You Don’t Need in a Rental Car
Tips for Veteran Drivers Renting Cars After Military Service
Why You Should Always Review Your Receipt Before Leaving the Lot
