Enterprise Rent-A-Car

- 7520A Richmond Hwy, Alexandria, VA 22306

For residents and visitors in the Alexandria, Virginia, area, especially those along the busy Richmond Highway corridor, Enterprise Rent-A-Car at 7520A Richmond Hwy provides an essential local resource for vehicle and van rentals. This location caters heavily to the local market, serving customers who need a temporary replacement vehicle—whether due to an accident, scheduled maintenance, or for local transportation needs like weekend trips or group outings. Situated conveniently in Fairfax County, it's a go-to spot for dependable mobility solutions.

The agency prides itself on several distinguished characteristics, starting with its identity as a women-owned business, which contributes positively to the diversity of the Northern Virginia commerce community. Furthermore, recognizing the significant military presence in the region, the branch offers specialized active military discounts, demonstrating a commitment to serving those who serve our country. Accessibility is a priority, ensuring that the facility is user-friendly for all patrons.

Customer experience at this location, as evidenced by local reviews, presents a mixed but predominantly favorable view of the staff's dedication. One frequent customer highly recommends the branch, stating, “Andrew and the team go out of their way to provide excellent customer service. They’re super friendly, informative, efficient and accommodating.” This positive feedback highlights the team's commitment to ensuring a smooth process with a selection of new to fairly new vehicles. The consistent, excellent experience from repeat customers speaks to a reliable core service.

However, potential renters must also take note of crucial administrative and vehicle condition issues that have been raised. One serious account details a customer being unjustly billed nearly $800 for damage they explicitly reported before accepting the car. Despite being assured the damage was noted, the bill was still received, underscoring a breakdown in internal documentation and communication. This same customer noted the vehicle was dirty, smelled strongly of cigarettes and “bad shampoo,” leading to the stern but valuable advice: “Take photos of the car before pickup!” and “take lots of photos and save all documentation.”

This information serves as a clear warning to all prospective renters in Alexandria: while the staff, such as Andrew, are often praised for their excellent customer service and efficiency, strict adherence to personal documentation is non-negotiable to protect yourself from unwarranted damage claims. By following best practices for pre-rental inspection and leveraging the high points of the local team, customers can ensure the best possible rental experience from this Enterprise branch. The facility operates as both a car rental agency and a van rental agency, providing maximum flexibility.

Located in the heart of Alexandria, Virginia, this Enterprise Rent-A-Car branch is highly accessible for residents of Fairfax County and the surrounding Northern Virginia area. Its position on a major thoroughfare makes it a convenient stop for quick rental pickups and returns.

The exact address is:

7520A Richmond Hwy, Alexandria, VA 22306, USA

Situated along Richmond Highway (U.S. Route 1), the location benefits from direct access to a key transportation artery connecting Alexandria with other parts of Northern Virginia and Washington, D.C. This makes it particularly convenient for customers involved in local body shop exchanges or requiring transportation for errands, daily commuting, or leisure activities around the Potomac River area.

In line with Enterprise’s general commitment to customer access, this specific branch is equipped with essential features to serve all members of the community:

• Wheelchair accessible entrance: Ensuring a barrier-free path for entry into the rental office.
• Wheelchair accessible parking lot: Providing designated and conveniently located parking spaces for patrons with mobility challenges.

This focus on accessibility highlights the branch's dedication to providing inclusive service to everyone in the Alexandria community.

The Enterprise Rent-A-Car branch on Richmond Highway offers a complete range of services tailored to local consumer needs, distinguishing itself through both its vehicle offerings and customer-focused practices.

• Diverse Car and Van Fleet: The agency functions as both a Car rental agency and a Van rental agency, offering a broad selection that typically includes economy cars for fuel efficiency, full-size sedans, SUVs for family comfort, and cargo or passenger vans (including 12 and 15-passenger vans for group travel).
• Insurance and Body Shop Replacement Rentals: Specializing in the local market, the branch often works directly with insurance companies and local body shops, providing seamless temporary transportation for customers whose vehicles are being repaired.
• Customer Pick-up Service: A signature Enterprise offering, the team may pick up and drop off customers at no extra charge, provided they are within an approved service radius. This is a highly convenient service for those without immediate transportation.
• Flexible Payment Processing: To accommodate all customers, the branch accepts a wide range of modern payment methods, including all major Credit cards, Debit cards (with specific restrictions often applicable to certain vehicle classes), and tap-and-go NFC mobile payments.
• Active Military Discount Program: Offering specific discounted rates and programs for active-duty military personnel, veterans, and government employees, a significant benefit in the D.C. metro area.

Several features make this particular Alexandria Enterprise location a notable choice for Virginia consumers, particularly in the Fairfax County region.

• Identifies as Women-Owned: As a business that identifies as women-owned, the location supports diversity in local ownership and leadership within the Northern Virginia business community.
• Support for the Armed Forces: The provision of Active military discounts is a key highlight, offering special rates for personal and official travel to service members, veterans, and their families.
• Commitment to Accessibility: The facility ensures ease of access for all customers, featuring both a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
• Highly Rated Customer Service Team: Specific staff members, such as "Andrew and the team," have been consistently praised by frequent customers for being "super friendly, informative, efficient and accommodating," ensuring a great rental experience.
• Modern Payment Convenience: Accepting NFC mobile payments allows for quick, secure, and touchless transactions at the counter.
• Fresh Fleet Availability: Reviewers have noted a "nice selection of brand new to fairly new daily driver vehicles," which is a significant factor in a positive rental experience.

For inquiries regarding reservations, hours of operation, military discounts, or the customer pick-up service, you can reach the Enterprise Rent-A-Car branch at the following details:

Physical Address:
7520A Richmond Hwy, Alexandria, VA 22306, USA

Phone Contact:
Local Phone: (703) 660-1331
Mobile Phone: +1 703-660-1331

Standard Operating Hours:
Monday to Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed
(Note: It is always best to confirm hours directly with the branch, especially on holidays, as times may vary.)

The Enterprise Rent-A-Car location on Richmond Highway in Alexandria, VA, is a compelling choice for a variety of local transportation needs, offering the strength of a national brand with a personalized, community-focused approach. The excellent customer service provided by key staff members like Andrew and the team, as highlighted by repeat customers, suggests a commitment to efficiency and a friendly, accommodating environment that sets a high bar for the local rental market. This team’s dedication makes the rental process smooth and informative, especially for those navigating the often-stressful process of securing a replacement vehicle.

Furthermore, the women-owned status, the inclusive accessibility features, and the active military discounts are significant value-adds that demonstrate a positive connection with the diverse population of Northern Virginia. The availability of a range of vehicles, from new cars to large passenger vans, ensures most travel requirements can be met from this single location.

However, the critical negative reviews must be taken seriously, as they offer an essential piece of guidance for all future renters. The documented issue of a customer being charged for pre-existing damage, despite reporting it, points to a potential flaw in the vehicle inspection and documentation process. Therefore, while the customer service is highly rated, choosing this location mandates a proactive stance from the renter. It is absolutely vital to take time-stamped, detailed photos of the entire vehicle before accepting the keys, and again at drop-off. Renters should also save all communication and documentation, as advised by the experienced customers. By coupling the staff's high level of service with personal due diligence on the vehicle inspection, customers in Alexandria can confidently leverage the benefits of a modern fleet and excellent local support while safeguarding themselves against potential financial disputes.

Enterprise Rent-A-Car

7520A Richmond Hwy, Alexandria, VA 22306, USA