Big Ben Car Rental, Inc

- 9903 Rhode Island Ave, College Park, MD 20740

For many residents in the heart of Prince George's County and the greater Washington, D.C. metropolitan area, finding an affordable, clean, and reliable vehicle rental solution can make all the difference for business trips, family visits, or simply when the family car is in the shop. Big Ben Car Rental, Inc., located in College Park, Maryland, is a locally focused Car Rental Agency that has built a reputation among local users for great customer service, competitive pricing, and a personal approach to vehicle hire. They aim to provide a stress-free experience for Maryland drivers needing temporary transportation.

Unlike larger, national chains, Big Ben Car Rental positions itself as a community-oriented provider where a friendly face and willingness to accommodate customer needs are paramount. This local distinction is a key element that often attracts residents looking for a more personalized transaction. Based on customer feedback, the company is known for maintaining a well-kept fleet and offering flexible choices, including allowing customers to select their preferred vehicle type—such as an SUV—for their journey. Whether you're heading to a two-year-old's birthday party in New Jersey or simply need a ride while staying in town, Big Ben strives to be the straightforward solution for your Maryland car rental needs.

Big Ben Car Rental's location provides convenient access for College Park residents, University of Maryland affiliates, and those traveling through the central Maryland area. Situated on a main thoroughfare, the office is easy to reach from surrounding neighborhoods and major commuting routes.

The specific physical address for the agency is:
9903 Rhode Island Ave, College Park, MD 20740, USA.

This location places the agency in a highly accessible area of College Park, ensuring that local users can easily find and reach the facility without extensive detours. The regular operating hours are structured to accommodate both morning pickups and evening returns for a standard work-week schedule:

• Monday - Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 5:00 PM
• Sunday: Closed

A crucial feature of the business is its dedication to accommodating all customers through enhanced accessibility. The facility offers a Wheelchair accessible parking lot, demonstrating a commitment to serving the diverse needs of the Maryland community. This ensures that customers with mobility limitations have a designated space close to the office entrance for both pickup and drop-off.

As a dedicated Car Rental Agency, Big Ben Car Rental focuses on providing a wide array of vehicle options to meet the varied demands of the local market. The emphasis is on flexibility, offering several different vehicle classes to match the driver's purpose and budget.

• Diverse Vehicle Categories: The fleet is comprehensive, typically including popular options such as:
  • Compact and Small Cars for budget-friendly city driving and excellent fuel economy.
  • Full-Size Sedans for maximum comfort during longer road trips or business travel.
  • SUVs (Sport Utility Vehicles) in various sizes, including compact, full-size, and even Third-Row SUVs, which are essential for Maryland families and group transport.
  • Vans and Minivans, perfect for transporting people or cargo.
  • Trucks, for those with moving or heavy-duty hauling needs.
  • Specialty vehicles, such as Sports Cars, may also be available for unique rental requests.
• Flexible Vehicle Selection: Customers have reported being allowed to choose the specific SUV they wanted, suggesting a flexible approach to assigning vehicles when inventory allows, which is a major benefit over many larger companies that only guarantee a car class.
• Short and Long-Term Rentals: Catering to needs that range from a quick weekend trip to New Jersey to a longer-term rental while a personal vehicle undergoes repairs.
• No Cancellation Fees Policy: The agency provides peace of mind with a stated policy of no cancellation fees (up to 2 days before vehicle collection), offering great flexibility for changes to your travel plans.
• Damage and Theft Cover: Included in the rental charges are theft and damage coverage, ensuring transparency and reducing the worry of hidden costs.

Big Ben Car Rental stands out in the College Park region by emphasizing customer-centric features, making the rental process more user-friendly and accommodating for the local population:

• Excellent Customer Service: Multiple customer reviews highlight the "great customer service," "polite owner," and the willingness of the staff to work with clients, including allowing extensions or providing quick rental vehicle access when a customer's personal vehicle breaks down. This high-touch, local service is a primary draw.
• Flexible Payment Options: The agency accepts multiple common forms of payment, adding convenience for a wide range of customers:
  • Credit Cards
  • Debit Cards (a highly valuable feature for many local renters who may prefer not to use a credit card for the deposit)
• Clean and Affordable Vehicles: The company is noted for offering vehicles that are "clean and affordable," ensuring quality without breaking the bank for Maryland drivers.
• Choice of Vehicle: The ability to choose the specific vehicle model, as reported by satisfied customers, is a significant benefit, especially when booking a vehicle for a specific purpose, such as a large SUV for a family trip.
• Competitive and Transparent Pricing: The business promotes competitive rates with "no hidden extras," which is a key value proposition for budget-conscious Maryland renters.
• Local Ownership Benefit: Being a locally owned and operated business means profits stay within the community, and customers benefit from a staff that may be more invested in building long-term local relationships.

To inquire about availability, rental rates, specific vehicle models, or to secure a reservation, local customers can use the direct contact information below:

• Address: 9903 Rhode Island Ave, College Park, MD 20740, USA
• Phone: (301) 345-1499
• Mobile Phone: +1 301-345-1499

For users in the Maryland area, particularly those near College Park and the surrounding suburbs, Big Ben Car Rental, Inc. represents a compelling choice, largely due to its strengths in customer service and flexibility, which are frequently cited as superior to larger competitors. The agency's core value proposition is built on the combination of affordability, a clean fleet, and a genuinely helpful staff, as evidenced by customer reviews praising the great treatment and willingness to accommodate requests, such as choosing a specific SUV. This personal touch is often lost with nationwide companies.

A significant practical advantage is the acceptance of both credit cards and debit cards. For many Marylanders, especially younger renters or those who prefer to manage cash flow without tying up credit, the ability to rent a car using a debit card is a highly valuable feature, though customers should always confirm the exact requirements for debit card rentals before booking. The transparency in pricing, including theft and damage cover, and the "no cancellation fee" policy (when canceled in advance) further solidify its appeal as a trustworthy local option. The inclusion of a wheelchair accessible parking lot is also an important highlight for community members.

While Big Ben may not have the massive fleet size of a major national brand, its commitment to quality and service makes it worth choosing for drivers who prioritize a smooth, friendly transaction and fair pricing over brand name recognition. For short-term rentals, family trips, or when you need a vehicle during maintenance, this local College Park car rental agency is highly recommended as a reliable resource for getting around Maryland and beyond.

Big Ben Car Rental, Inc

9903 Rhode Island Ave, College Park, MD 20740, USA