Dacruz Car Rentals

- 6801 Kenilworth Ave Suit 300, Door# S47, Riverdale, MD 20737

Dacruz Car Rentals is identified as a car rental agency located in Riverdale, Maryland, serving the greater Prince George's County and DC Metro area. This article is generated to provide local Maryland users with factual, public information regarding this business, drawing specifically on critical customer feedback provided by recent renters. The primary type of service offered is standard vehicle rental.

Prospective customers seeking rental services in the Riverdale area, particularly those looking for alternatives to major national chains, may encounter Dacruz Car Rentals. The business accepts common payment methods, including credit cards and debit cards, which may appear convenient for many local users.

However, the content of customer reviews available in the public domain raises immediate and serious concerns about the quality of the vehicles, the integrity of business practices, and the level of customer service provided. Users considering Dacruz Car Rentals are strongly advised to review the entirety of this article and exercise extreme caution, as the reported experiences highlight potential safety and liability risks that significantly outweigh any perceived convenience or cost-saving.

Dacruz Car Rentals is located at 6801 Kenilworth Ave Suit 300, Door# S47, Riverdale, MD 20737, USA. This address places the facility within a commercial/industrial area along Kenilworth Avenue, which is a major local route connecting areas like Hyattsville and College Park.

The location is situated in Prince George's County, making it a potentially accessible option for residents throughout that area. Given its proximity to the Baltimore-Washington Parkway (I-295) and the Capital Beltway (I-495/I-95), it is geographically convenient for drivers coming from various points in Central Maryland.

In terms of physical access, the provided information notes a specific accommodation:

• Wheelchair accessible parking lot: This feature indicates that the business has taken steps to accommodate customers with mobility needs in the parking area, which is a foundational requirement for accessibility.

While the physical location is situated well for local Maryland users, the critical nature of the customer feedback regarding operational standards should be a primary consideration over the geographical convenience of the address.

As a car rental agency, Dacruz Car Rentals provides the fundamental service of short-term vehicle leasing. Based on the provided customer experiences, however, the practical execution of these services reportedly falls far short of acceptable industry standards and poses significant risk to the renter.

• Vehicle Condition: Customers report receiving vehicles with critical maintenance issues, including the engine light being on, cars "smoking very badly" on the highway, and overall vehicle fleet being described as needing "a lot of work done" and "death traps."
• Safety and Registration Concerns: Serious allegations have been made regarding vehicle legality and insurance, specifically that the license plates (tags) on the vehicles "do not match" and that the vehicles may be uninsured, which could leave the renter "held liable" in the event of an incident.
• Vehicle Cleanliness and Preparedness: Customers noted a severe lack of preparation for rental. Vehicles were reportedly not cleaned and, crucially, had the gas tank on empty ("on E") upon pickup, requiring the renter to go "straight to the gas station."
• Maintenance/Reimbursement Issues: One customer was reportedly forced to purchase essential maintenance items (wipers) due to poor conditions but never received the promised reimbursement, indicating a failure to honor commitments.
• Payment Options: The agency accepts the common payment methods, which include:
  • Credit cards
  • Debit cards
  However, difficulty in receiving a deposit back was a major point of conflict and stress for a customer, suggesting potential issues with the financial return process.

In a standard professional summary, this section would list positive features. However, based solely on the factual customer testimonials provided, the key features of this business are identified as critical warnings for local Maryland users:

• Scamming and Deceptive Practices: Customers have explicitly labeled the company as "big time scammers" and "pure greedy," urgently advising others to save themselves the "headache and stress."
• Life-Threatening Vehicle Safety Risk: One vehicle reportedly "almost blew up on the highway," indicating that the fleet condition is not merely poor but potentially hazardous to the renter and other Maryland drivers.
• Unprofessional Management and Staff: Reviewers state that "Customer service and management sucks," citing extreme difficulty in trading out a defective vehicle and failure to communicate or resolve critical issues.
• High, Unjustified Pricing: Despite the severe maintenance and service issues, prices were described as "ridiculous," as if one were "renting a Lamborghini," suggesting a major mismatch between cost and value delivered.
• Potential Legal and Financial Liability: The non-matching and potentially illegal tags reported on vehicles are a dire warning that renters may face significant legal repercussions and financial liability from law enforcement or insurance if driving the company's cars in the state of Maryland.

For informational completeness, the contact details for Dacruz Car Rentals in Riverdale, MD, are as follows. Prospective customers should utilize this information to make direct inquiries and, critically, to verify the current status and condition of any vehicle they are considering renting.

Address: 6801 Kenilworth Ave Suit 300, Door# S47, Riverdale, MD 20737, USA

Phone: (240) 791-6722

Mobile Phone: +1 240-791-6722

Based entirely on the verifiable customer feedback available in the public domain, the factual conclusion for local Maryland users is that this business poses significant, unacceptable risks. The repeated and severe nature of the complaints—ranging from life-threatening mechanical failures and potential legal/insurance issues (mismatched tags, no insurance) to non-existent customer service and unreimbursed expenses—warrants an unequivocal warning.

What is worth choosing for a Maryland resident is safety, reliability, and legitimate service. Customers are explicitly advised by their peers to "go rent from a major rental car company." While Dacruz Car Rentals is located in a convenient area of Riverdale and accepts common payment types, these minor benefits are entirely negated by the reported risks to personal safety and financial security.

In Maryland, all drivers must ensure their vehicle is properly registered and safe to operate. The reports of vehicles with active engine lights, smoking engines, and mismatched tags suggest a profound disregard for these requirements. For any necessary transportation—whether personal or business—a local user's first priority should be a reputable agency that guarantees a road-safe, legally compliant, and serviced vehicle. The public information on Dacruz Car Rentals indicates this company should be avoided until demonstrable proof of radical operational and maintenance improvements is publicly verified.

Dacruz Car Rentals

6801 Kenilworth Ave Suit 300, Door# S47, Riverdale, MD 20737, USA