Budget Car Rental Introduce
For residents and visitors in the western Chicago suburbs, the Budget Car Rental location at 1115 E Ogden Ave in Naperville, Illinois, stands as a prominent choice for securing reliable temporary transportation. As a well-established car rental agency, this branch is positioned to serve the high demand for both standard vehicle rentals and specialized van rentals within the bustling Chicagoland area. This facility is a key node in the greater transportation network of DuPage and Will counties, providing essential mobility solutions for everything from routine daily commuting and local errands to out-of-state family road trips and corporate travel. The presence of both car and van rental services makes it a flexible resource for the community, whether a user needs a compact, fuel-efficient sedan or a larger capacity passenger van for group events and moving needs.
The brand promises competitive pricing, a commitment that is central to its "Budget" name, aiming to make quality vehicle access affordable for Illinois residents. However, as with any major service provider, customer experiences can vary. Public feedback highlights the dedication of the local staff, with specific praise for the team's efficiency, cleanliness of prepared vehicles, and extended opening hours compared to some other local options. At the same time, some customers have experienced challenges related to vehicle maintenance and the initial in-lot customer service process, emphasizing the importance of diligence, such as fully inspecting a rented vehicle before leaving the lot, to ensure a smooth and safe experience. It is this mix of generally reliable service supported by dedicated local personnel, tempered by the necessity for customer vigilance regarding vehicle condition, that defines the offering at this Naperville branch.
The Budget Car Rental office at 1115 E Ogden Ave is situated in a highly accessible commercial corridor, making it an easy-to-reach location for a wide swath of the Naperville and surrounding Illinois communities.
Location and Accessibility:
The address places the branch directly on East Ogden Avenue (IL Route 34), one of Naperville's primary commercial thoroughfares. This central positioning offers exceptional road access for drivers coming from nearby suburbs like Lisle, Downers Grove, and Aurora, as well as those traveling directly from Chicago via the Interstate 88 tollway, which is only a short drive away. Its location is not only convenient for local pick-ups but also serves as a strategic spot for customers needing a vehicle after arriving via regional train service into the area.
The facility is designed with customer convenience in mind, with several features enhancing accessibility and ease of use:
- On-site Parking: Customers have the distinct advantage of on-site parking, which simplifies the process of picking up or dropping off a rental vehicle and provides a safe place to leave a personal vehicle during the rental period.
- Wheelchair Accessibility: In alignment with corporate standards and a commitment to serving all community members, the location provides a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot.
- Operating Hours: The branch typically maintains extensive hours during the work week (e.g., Mon-Fri 7:00 AM - 6:00 PM) and offers weekend service (e.g., Saturday and Sunday hours), accommodating the varied schedules of Illinois professionals and families.
This Budget location specializes in offering a wide spectrum of rental options to meet various Illinois travel and logistical needs, from short-term leisure rentals to commercial-grade moving solutions.
Services Offered include:
- Economy, Compact, and Intermediate Car Rentals: The core offering for budget-conscious customers and those needing efficient transportation for local drives or short business trips.
- Full-Size Sedan and Premium Car Rentals: Providing more space, comfort, and luxury options for family trips, special occasions, or corporate clients.
- SUV and Crossover Rentals: A wide range of Sports Utility Vehicles, including Intermediate SUVs (like the Toyota RAV4) and larger models, are available to accommodate winter driving conditions, additional passengers, and luggage capacity.
- Minivan Rentals: Essential for family vacations or group outings, with models like the Chrysler Pacifica offering 7-passenger capacity and ample storage.
- Van Rental Agency Services: Dedicated van rentals, often including 12- and 15-passenger vans (such as the Ford Transit), catering to large groups, event transportation, and light commercial use, distinguishing it from car-only agencies.
- One-Way Rentals: Allowing customers the flexibility to pick up in Naperville and drop off at a different Budget location, which is invaluable for people moving across Illinois or beginning a multi-state road trip.
- Optional Protection and Coverage: Offering various protection plans, insurance coverages, and roadside assistance options to provide renters with peace of mind.
The Naperville branch distinguishes itself by combining its flexible fleet with customer-friendly policies and a highly functional location.
Features and Highlights:
- Active Military Discounts: A significant benefit for Illinois service members, this location is noted for offering special discounts to active military personnel, recognizing their service with cost savings.
- Flexible Payment Options: The agency accepts major Credit Cards and Debit Cards for payment and deposit, providing flexibility. Furthermore, the acceptance of NFC Mobile Payments, such as Apple Pay or Google Pay, streamlines the payment process at the counter, catering to modern, efficient transactions.
- Staff Consistency and Experience: Certain customer feedback specifically highlights the positive, efficient, and great care provided by named team members, suggesting a core of dedicated and customer-focused staff.
- Joint Avis/Budget Operations: Like many neighborhood locations, this branch may operate in tandem with Avis, providing renters with an extended range of vehicle classes and streamlined reservation management under the same roof.
- Proximity to Major Routes: Strategically located near key Illinois state and interstate routes, including Ogden Avenue itself, making the start and end of a rental journey simple and quick.
Contact Information:
- Address: 1115 E Ogden Ave, Naperville, IL 60563, USA
- Phone: (630) 637-2260
What is Worth Choosing:
The Budget Car Rental at 1115 E Ogden Ave in Naperville is an excellent choice for Illinois users who prioritize value, operational convenience, and flexible vehicle type selection. It is particularly worth choosing for customers who:
- Need a Van Rental: The dual role as a van rental agency is a key differentiator, making it a reliable source for large-capacity vehicles for events or moving in the western suburbs.
- Qualify for Active Military Discounts: Service members can benefit from recognized savings, offering a competitive advantage over other providers.
- Value Payment Flexibility: The acceptance of Credit Cards, Debit Cards, and the speed of NFC mobile payments provides numerous options for securing the vehicle and settling the final bill.
- Seek Local, Convenient Service: The prominent location on Ogden Avenue with dedicated on-site parking and accommodating hours makes it far more convenient than trekking to a distant airport-based rental counter for local use.
While the majority of experiences are positive, customers choosing this location should ensure they carefully inspect their assigned vehicle before departing and confirm all contractual details, as the occasional issue with vehicle readiness has been noted. However, the praised efficiency and friendly support of the on-site team make this a strong neighborhood option for reliable, budget-friendly transportation in the Naperville area. The combination of comprehensive fleet options and operational convenience positions this Budget branch as a valuable resource for Chicago suburban residents.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Budget Car Rental Photos




Budget Car Rental Location
Budget Car Rental
1115 E Ogden Ave, Naperville, IL 60563, USA
Budget Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I've been renting cars bi-weekly from this Avis/Budget location for several months while working on a travelling assignment. They do a great job having a clean vehicle ready to go as promised. Christina and the team always take excellent care of me. The location is very good as are its hours.
August 15 · Jim KerstenWhen I rent a car, at the very least, I expect it to work and not have any outstanding issues. Of course, I know the car will be used and will not be perfect, but I don't expect a "Warning" message to pop up the moment I drive out of the lot. I rented a Nissan Rogue from this location. The initial rental process was fine, not good, not bad, just fine, maybe a bit slow. Still, nothing to write a review about. But, as soon as I turned right out of the lot, a "Warning" message popped up on the dashboard screen. Of course, this was alarming, so I pulled over as soon as I could and looked for an owners manual to see how serious this was. Of course, there wasn't one. Since I was only a few blocks from the location, I turned around and decided I would either ask them to fix the car or to exchange it for a different rental. When I returned, I let the woman working know that there was a weird "Warning" message on the dashboard and that I was worried about my safety since I had no idea why this was there nor do I think it is my job as the client to troubleshoot why this message is there. Her reply, "yeah, it does that" as she chuckled. What? It does what? Doesn't work? She went on to say if it doesn't turn off then to come back and get another one. To which I say, why don't I just get another one now? Her response: we don't have any more SUVs. Fine. So I drive it back to where I was staying, park, and call Budget. WHAT A WASTE OF MY TIME!!!! I was on the phone with someone for 30 minutes whose only tactic was to continuously parrot the phrase, "please let me know how I can help you resolve this issue" but did ABSOLUTELY NOTHING to resolve the issue. I told this person that the car I had been given had a "Warning" message and that I didn't feel safe driving it. His advice, for me to call around local companies to track down a different car. To which I say, aren't you the company? Didn't I just call corporate Budget? Can't you track down a car for me? His response, well, you have to call the locations yourself to track down your car, and, oh, "please let me know how I can help you resolve this issue. 'Garbage! Do better! I called around to many locations and finally got immediate help at the Avis/Budget location on Rt 59 in Naperville. The woman working there was incredibly efficient and immediately worked to solve any issues that came up. I traded in the "Warning" car with her and drove away with a much nicer, but more importantly, safer, vehicle. But, I lost 3 hrs of time sorting out something that should have never been an issue. BUDGET: YOUR JOB IS TO MAKE SURE YOUR CARS ARE SAFE AND FUNCTIONAL WHEN YOU RENT THEM. IT IS YOUR ONLY JOB SO DO YOUR JOB. Bottom line: avoid Budget if you can, if you can't, avoid this location and save yourself the frustration. If it wasn't for the woman at the Rt 59 location, I would have been stuck with junk.
December 30 · Christyanne MelendezThe rental facility closes at 1pm on Sundays. I called the Naperville location on Ogden just before 1:00pm to explain I was running late by 15 minutes. It went to their voicemail and was routed to budget customer service. until 1:30 to drop off the car. I dropped it off before 1:30, however, I was charged an additional day after being told I would not be charged. Very disappointing experience.
December 25 · Safety DirectorThe staff here is incredibly unprofessional and rude. To start off, a reservation for a 12’ truck was booked two days in advance of the date it was needed. Upon arrival, they stated they did not have the reservation on file despite showing them our e-mail confirmation. Judging from other Google reviews of this location, this appears to be a common issue and is below the bare minimum.They also claimed that if we elected to use our own insurance, we had to call our insurance company in front of them to answer the questions. In all years of renting with Budget or any other truck rental company, this has never been a requirement. At this point, I canceled the reservation. I then confirmed with Budget customer service that this is, in fact, not a requirement. This further proved that this site is likely privy to shady activities not within company policy.I am disappointed that poor customer service to this extent can still exist. This is no way to operate a business. Zero stars is the true rating.
June 09 · Abbas GunjaEddie is the most communicative, helpful, and always willing to lend a hand! I trust that he always does what he says!
August 14 · Amy Connolly
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