Caliber Care+Transport

- 1018 E New Circle Rd Ste 107, Lexington, KY 40505

For many families and individuals across Kentucky, securing safe, reliable, and compassionate transportation to and from medical appointments, hospital discharges, and other essential destinations is more than just a convenience—it is a necessity. Caliber Care+Transport, located right here in Lexington, steps in to provide this vital service, distinguishing itself from standard public or ride-share options by specializing entirely in non-emergency medical transportation (NEMT).

Operating from their convenient base on East New Circle Road, Caliber is a dedicated service designed to meet the complex needs of patients who are ambulatory, wheelchair-bound, or require stretcher transport. This specialization means their entire focus is on patient care logistics, safety, and comfort. They are not simply a taxi service; they offer a complete “Bedside-to-Doctorside” level of care, meaning their professional crews assist for the entire trip, from helping you secure your coat to navigating the often-complex layouts of hospitals and medical facilities. This commitment significantly raises the standards for patient-centric transport in the Bluegrass region.

The importance of this thoughtful approach is often highlighted by local customers. The kindness, professionalism, and attentiveness of the staff, including drivers like Violet, and problem-solving teams like Manchino and Greg, have received high praise for successfully addressing issues and ensuring a smooth experience. Getting a loved one safely home from a hospital stay, for instance, requires a level of help and assurance that Caliber is consistently noted for delivering. Their prompt, courteous, and helpful service ensures that one of the most stressful parts of recovery or ongoing medical care is handled with dignity and professionalism.

Caliber Care+Transport is a trusted partner for hospitals, rehabilitation centers, and family caregivers in Fayette and surrounding Kentucky counties. They understand that a non-emergency trip can still be stressful, which is why their drivers are not only background-checked and drug-screened but are also trained in CPR and safe driving techniques, putting patient safety at the absolute forefront of their service model. This attention to detail and professional readiness makes them an invaluable asset to the healthcare network in Central Kentucky.

For anyone in the Lexington area needing reliable, compassionate transport that goes beyond simply getting from point A to point B, Caliber Care+Transport provides the peace of mind that comes from knowing your loved one is in highly capable and caring hands.

Caliber Care+Transport’s main office is strategically located in Lexington, offering easy access from across the city and surrounding areas, which is crucial for quick response times when coordinating medical transportation.

The address for this key location is:

1018 E New Circle Rd Ste 107, Lexington, KY 40505, USA

Situated near the well-known New Circle Road, the location is conveniently reachable and serves as a central hub for dispatching their specialized fleet of transport vans across the greater Lexington area and neighboring counties like Clark, Clark, and Bullitt, among others in Kentucky.

Crucially, the facility itself is designed to accommodate the needs of all clients and their escorts, featuring exceptional physical accessibility:

• Wheelchair Accessible Entrance: The building has a fully accessible entrance, eliminating barriers for patients arriving or departing from the office or simply making inquiries.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available and conveniently located, ensuring minimal distance and effort when transferring clients to the transport vans.
• Wheelchair Accessible Restroom: On-site facilities are available for both clients and accompanying family members, providing necessary comfort and convenience.

This focus on physical accessibility across all aspects of their operation demonstrates Caliber's deep commitment to comfort and ease of use for their clientele, many of whom have mobility challenges.

Caliber Care+Transport specializes in a comprehensive range of non-emergency medical transportation (NEMT) services, designed to accommodate varying patient mobility needs with safety and professionalism.

• Non-Emergency Medical Transportation (NEMT): Core service focused on transporting patients to and from Medicaid-covered services, doctor's appointments, dialysis centers, and hospital discharges.
• Wheelchair Transport: A primary service utilizing specially designed, low-riding transport vans with rear-ramp loading for safer and easier entry and exit, avoiding high-risk hydraulic lifts.
• Stretcher Transport: Provides a more affordable alternative to emergency ambulances when a patient requires movement only by stretcher but does not have a medical necessity for emergency intervention. This service is available in Kentucky markets.
• Ambulatory Transport Services: Safe, reliable transportation for patients who can walk or transfer from a wheelchair but still require the elevated standards of medical-focused transport, serving as a safer alternative to taxis or ride-share platforms.
• Bariatric Transport: A specialized service specifically engineered with appropriate equipment and techniques for the safe and comfortable transport of patients over 300 lbs., up to 500 lbs.
• Hospital Transport In/Patient Transport: Transportation for hospital admissions, discharges (like bringing a mother back from the hospital), or transfers between medical facilities.
• Senior Transportation: Tailored services to ensure elderly individuals can safely reach regular medical appointments and essential destinations.
• Private Transport Service: Personalized transportation for individuals who require the professional standard of Caliber’s fleet and CPR-trained staff.
• Crisis Management: A specialized offering for private and public sectors involving response management for evacuations, repatriations, communications, and transport during crises.
• Deliver Services: While primarily focused on patient transport, Caliber offers certain delivery services, which may be related to medical supplies or essential items for their clientele.

Caliber Care+Transport sets itself apart in the Lexington area through several key features that prioritize patient care and operational excellence:

• “Bedside-to-Doctorside” Care: The commitment to assisting the patient throughout the entire journey, not just curb-to-curb. Staff are dedicated to helping patients with coats and navigating facilities.
• Highly Trained and Vetted Staff: All drivers are thoroughly vetted, including background and drug screening, and are trained and certified in CPR and safe driving techniques. They maintain a professional appearance by always being in uniform.
• Safety-Engineered Fleet: Vehicles are modern, clean, and specifically designed for medical transport with converted rear ramps (avoiding hydraulic lifts), stability control, five-crash star ratings, and advanced security features like Q-Straints for wheelchairs and seatbelts.
• Escorts are Encouraged and Free: Caliber actively encourages a caregiver or loved one to ride with the patient at no extra charge, recognizing the importance of emotional support and continuous care.
• Flexible Scheduling and Long-Distance Travel: Same-Day and future reservations are accepted, with a minimum suggested 2-hour notice for same-day service, subject to availability. The service network is capable of handling long-distance transports beyond 30 miles, including coast-to-coast journeys.
• Operational Excellence: Customers consistently praise the staff for being professional, kind, and attentive, from the dispatchers answering the phone (noted for being courteous and prompt) to the transport team, demonstrating high standards in customer relations and problem resolution.
• All-Inclusive Accessibility: The facility itself provides a wheelchair accessible entrance, parking lot, and restroom, ensuring convenience for clients and visitors from the moment they arrive.

For scheduling a transport service, checking availability, or inquiring about specific patient needs, please use the following contact details:

Address:1018 E New Circle Rd Ste 107, Lexington, KY 40505, USA

Phone:(859) 267-2050

Mobile Phone:+1 859-267-2050

It is advisable to call ahead for scheduling, especially for same-day service, to ensure a timely reservation, though their centralized dispatch system is equipped to handle bookings efficiently.

For Kentucky residents, particularly seniors and those with mobility challenges, Caliber Care+Transport is the superior choice for non-emergency medical transportation because they offer genuine care that standard services cannot match. It’s worth choosing Caliber for the peace of mind that comes from their specialized approach.

This is a service where professionalism and compassion meet. Customer reviews frequently highlight the "excellent team" and the "very helpful and pleasant" drivers, indicating that the company culture is deeply rooted in respectful patient interaction. The professionalism extends to their operational logistics, ensuring a prompt service that is crucial when dealing with medical appointments or hospital discharges.

The unique and highly valuable "Bedside-to-Doctorside" service means the patient is assisted every step of the way, which is a key differentiator from services that only provide curb-to-curb drop-offs. This level of support significantly reduces stress for both the patient and the accompanying family member.

Furthermore, the safety measures—including CPR-certified drivers, a fleet specifically designed with safer rear-ramps for wheelchairs, and the ability to handle complex needs like bariatric and stretcher transports—make Caliber an uncompromised choice for safety and reliability. They are a dedicated healthcare partner, providing the compassionate link needed between a patient's home and their vital medical services. For safe, reliable, and deeply caring non-emergency medical transportation in the Lexington area, Caliber Care+Transport should be your first call.

Caliber Care+Transport

1018 E New Circle Rd Ste 107, Lexington, KY 40505, USA