Hertz Car Rental - Woburn - Main Street Introduce
For residents and visitors in the Greater Boston area, navigating transportation needs outside of the MBTA network can be essential, whether for business, pleasure, or when a personal vehicle is temporarily out of commission. Hertz Car Rental at 911 Main Street in Woburn, MA, stands out as a reliable and customer-focused neighborhood option, offering a seamless and competitively priced solution right in Middlesex County. This location provides a crucial alternative to the often-busy airport rental counters, making the process of getting a car fast, easy, and personal.
The team at the Woburn Main Street location has earned a reputation for delivering exceptional service, transforming what can sometimes be a stressful experience into a delightful one. One customer, who was in town for business and pleasure, highlighted the proactive assistance, noting that an agent was "extremely accommodating" and even provided a pick-up from their nearby hotel, making the entire interaction "seamless." This dedication to going above and beyond the expected is a hallmark of the service you can anticipate here.
The staff’s professionalism is also evident when dealing with unexpected travel emergencies. Another review detailed a situation involving a flat tire on an all-wheel-drive rental near Boston. Despite having no reservation and a complex, out-of-state rental issue, a Woburn agent quickly took charge, found a replacement SUV, and managed the situation expertly. This swift, kind, and effective problem-solving makes the Woburn branch a highly trusted resource for any Massachusetts driver facing a complication on the road. The collective positive experiences consistently praise the fast, easy, and courteous nature of the team, confirming that this is the local choice for vehicle rentals near Boston.
The Hertz Car Rental branch is perfectly positioned on Main Street in Woburn, making it a highly convenient location for residents of Woburn, Reading, Burlington, Stoneham, and those traveling throughout the north side of the Greater Boston metropolitan area.
Address: 911 Main St, Woburn, MA 01801, USA
As a non-airport, neighborhood location, the branch offers a more relaxed and focused experience than what you might find at Logan Airport (BOS). Its placement on a major local roadway allows for quick access, and the location is easily identifiable. For customers arriving by car, on-site parking is provided. Furthermore, the facility is committed to accessibility, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all Massachusetts customers can access their services without issue.
Neighborhood Hertz locations are known to offer a complimentary Pick-Up and Return Service for customers who are within a 15-minute driving radius, subject to availability and scheduling. This service is a game-changer for those needing a replacement vehicle while their own is in the shop, or for travelers staying at nearby hotels, as one customer specifically praised. Customers are advised to contact the branch directly after booking to confirm the pick-up service details and availability.
The official operating hours typically include Monday through Friday and Saturday mornings, though hours can vary by season, so always confirm with the branch directly before planning your arrival.
Hertz Car Rental in Woburn provides a comprehensive set of services tailored to meet the diverse needs of both Massachusetts residents and those visiting the region. These services ensure flexibility and convenience for every type of journey.
- Diverse Rental Fleet: The branch offers an extensive range of vehicles, including fuel-efficient Economy cars (like the Chevrolet Sonic), Compact and Standard Sedans (such as the Chevrolet Malibu or Toyota Camry), a variety of SUVs (including the Chevrolet Equinox and Nissan Pathfinder) perfect for New England road trips, and specialty vehicles like Cargo Vans for moving or business needs.
- Complimentary Local Pick-Up Service: For off-airport, neighborhood rentals, Hertz offers a free customer pick-up service within a designated radius, which can be invaluable for people whose personal car is unavailable.
- On-site Services: All transactions, from vehicle inspection to final paperwork, are managed efficiently at the Main Street location.
- Commercial Vehicle Rental: The location specifically offers Cargo Van Rental, catering to local businesses, individuals moving apartments near Boston, or those needing to haul large items.
- Flexible Payment Options: Customers can secure their rental using major Credit Cards, Debit Cards, and the convenience of NFC Mobile Payments, providing multiple ways to complete the transaction.
- Optional Coverage Products: The branch offers optional protection products such as Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW) to provide peace of mind while driving through Massachusetts and beyond.
- Additional Equipment: For an extra charge, renters can request essential add-ons such as GPS Navigation systems or child safety seats (infant, child, or booster) to ensure a safe and comfortable trip.
Choosing Hertz Car Rental on Main Street in Woburn means benefiting from several key features designed to enhance the Massachusetts rental experience.
- Outstanding Customer Service Reputation: Recent customer feedback consistently highlights the staff’s friendliness, accommodation, and efficiency, specifically naming agents who provide "great customer service and FAST & EASY car rental." This strong focus on the customer is a major differentiator in the local market.
- Active Military Discounts: Hertz proudly offers discounts and special benefits for active military personnel, veterans, and their families, often through partnerships like Veterans Advantage, making it a budget-friendly option for those who serve or have served our nation.
- Competitive "Best in Town" Pricing: Customers frequently comment on finding the best rental prices at this Woburn location compared to other agencies in the vicinity, offering excellent value for quality vehicles.
- Accessibility for All: The provision of a Wheelchair Accessible Entrance and Parking Lot demonstrates a commitment to ensuring every customer in the community can easily access their rental service.
- Reliable Problem Solvers: The ability of the local team to swiftly handle complicated, no-reservation emergencies—like tire issues on a cross-country rental—proves their capability to offer more than just a standard rental, providing expert assistance when travelers need it most.
- Wide Vehicle Selection for Local Needs: From smaller cars for quick commutes down I-93 to SUVs for a family trip to Cape Cod or cargo vans for business use, the variety ensures the right vehicle is available for any Massachusetts plan.
For Massachusetts residents and travelers needing to book a rental, confirm a reservation, or inquire about the local pick-up service at the Woburn branch, the following information provides direct access to the team:
Address: 911 Main St, Woburn, MA 01801, USA
Phone: (781) 933-8362
Mobile Phone: +1 781-933-8362
Customers should use the phone number to arrange for the hotel or home pick-up service, especially when traveling without easy access to the location. It is also recommended to call ahead to confirm operating hours for the day of your rental, as neighborhood locations often have different schedules than airport branches.
Choosing Hertz Car Rental at 911 Main Street in Woburn, MA, is highly recommended for any Massachusetts-based vehicle need. This location perfectly marries the trusted reputation of a major national brand with the personalized, responsive customer care of a dedicated neighborhood branch. The key benefit is the exceptional human element—the staff, who are repeatedly praised for their "GREAT customer service," friendliness, and competence, even in complex situations like flat tires or last-minute bookings.
Furthermore, the practical benefits are undeniable: the availability of a highly convenient local pick-up service eliminates transportation worries; the best-in-town pricing ensures value for your dollar; and the specific offer of Active Military Discounts provides meaningful savings for a deserving community. Whether you are a local resident needing a Cargo Van, a business traveler staying in a nearby hotel, or a family exploring the rich history and beautiful coastline of Massachusetts, the Woburn Main Street Hertz ensures a seamless, efficient, and pleasant start to your journey. You are not just renting a car; you are gaining a dependable local partner in your travels.
Hertz Car Rental - Woburn - Main Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Woburn - Main Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental - Woburn - Main Street Photos










Hertz Car Rental - Woburn - Main Street Location
Hertz Car Rental - Woburn - Main Street
911 Main St, Woburn, MA 01801, USA
Hertz Car Rental - Woburn - Main Street Reviews
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★ 5★ 4★ 3★ 2★ 1GREAT customer service and FAST & EASY car rental! We were in town for business & pleasure but weren’t happy Ubering to where we needed to go. We decided to rent a vehicle for a few days but every car rental agency I called either didn’t have any vehicles or their prices were high. I was so glad when I called Hertz at 911 Main Street in Woburn. Agent Shakira was extremely accommodating including picking me up from my nearby hotel so that I didn’t have to Uber. Shakira was a delight to interact with and made my rental experience seamless. On top of that, the rental price was the best in town! 🙌🏼 I would 100% recommend using this Woburn Hertz for any vehicle rental needs! You made our time around the Boston area better! 😊
June 06 · Kerri RogersHad a great experience at this Hertz dealer. Rented a car in Ohio. Got a flat tire on 95 n of Boston the day before in the evening. AAA came and put the spare on so I got out of there fast. It was an all-wheel-drive Ford Explorer and turns out you need to replace all four tires because it’s all-wheel-drive which actually checks out. So I contacted where I rented it in Ohio, and they told me to work with my local Hertz dealer in the morning since everybody was closed so I chose Woburn location. I turned up in the morning. Waited a few minutes for them to take care of two other customers and then Jordan said how can I help you? I explained my situation with the help of a speakerphone call to the originating Hertz in Ohio and he said he could help me. And they did a great job. Got me in a new SUV even though I had no reservation. He was really nice to work with. Grateful that this was the closest location and if I ever have to rent a car near Boston, this is where I’ll get it. Thanks again, Jordan.
June 17 · Brad ProctorI’ve rented from this Hertz location (Main street, Woburn, MA) twice, and both times followed the same pattern: reservations made well in advance, yet vehicles were not ready upon arrival. Staff scrambled to locate a car, resulting in long waits while rushed, surface-level cleanings were done. Both vehicles I received were still dirty inside—dust, debris, and some trash left behind. On my second visit, I was given an electric car with little electric charge, which created serious delays for a same-day trip.The staff are courteous and offer the convenience of home pickup—but time management and vehicle preparation need significant improvement. Staging reserved vehicles in advance, completing interior detailing, ensuring EVs are charged, and proactively calling if plans change, rather than waiting until customers walk in would greatly improve the customer experience.
August 08 · blaise muluhLet me first of start by saying the people at the location were perfectly pleasant. The issue I have is with billing. I rented a car at this location and got a flat on the highway. I pulled over and attempted to change the tire but the car was missing everything needed to change the tire plus the special tool to drop the tire from under the care. I spoke to a tow truck driver who happened to be where I stopped, and he said he could not do anything without the special key needed to drop the tire. I called Hertz roadside for help/advice. I explained that I would gladly change the tire myself but the tools needed to do so were not in the care. They took note and advised me I would not be charged as the mistake was on Hertz’s end by not having the necessary equipment in the care. They dispatched AAA who came by and replaced the tire after having some trouble due to the last of the special key required. I was note aware I was going to be charge for the call to the tune of around $100. In fact I was advised that I would not be charge since the care was not equipped properly. Had I known AAA was going to be dispatched I would have just called myself however with the equipment missing I called Hertz roadside. I when I returned the call I was advised that they could not take any charges off and that I had to call billing. I called billing and they told me since the rep forgot to note anything I was responsible. I asked if they recorded the calls. They do but only for training purposes. I don’t feel its right that 1. The car wasn’t equipped with the proper equipment, 2. I was not advised of a charge and was told I would not be charged, and 3. I paid to have the tire fixed. I take responsibility for fixing the tire. The other 2 I have an issue with as it’s not inside my control and I shouldn’t be responsible.
June 12 · Brian BlakeThe manager Jordan was very helpful. Booked a Tesla at the Peabody location and didn’t have the car I wanted so went here and Jordan was able to accommodate me with a Tesla and matched the same rate I had. He even voided the extra fees so that I could drop the car off in Peabody which was close to my house. Excellent customer service! Thank you!
April 25 · Kelvin
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