DART

- 3613 Lucius Rd, Columbia, SC 29201

Introduction / Overview: Your Reliable Accessible Transportation in the Midlands

For residents of the greater Columbia area, including Richland and parts of Lexington Counties, finding reliable and accessible transportation is vital for maintaining independence and quality of life. DART, which stands for Dial-A-Ride Transit, is a specialized handicapped transportation service designed to meet this critical need. Administered by The COMET (Central Midlands Regional Transit Authority), DART provides an essential paratransit service that is fully compliant with the Americans with Disabilities Act (ADA).

DART is much more than just a bus service; it is a commitment to "Mobility for All," offering a crucial alternative for individuals with disabilities who are unable to use the fixed-route bus system due to their condition or a lack of accessible bus stops. This origin-to-destination, shared-ride program ensures that qualifying residents can access medical appointments, work, errands, and social engagements with safety and convenience. The service is dedicated to a high level of customer support, as many long-time South Carolina customers attest to, noting the kindness and dedication of the reservationists and operators who work hard to accommodate travel needs.

The program is structured to complement The COMET's regular routes, operating within the same service area and during similar hours. It offers a pre-scheduled, curb-to-curb model using a dedicated fleet of fully equipped, accessible small buses, vans, and sometimes even taxi cabs, all designed with the mobility of the passenger in mind. This focus on accessibility makes DART an indispensable part of the South Carolina community's transportation infrastructure.

Location and Accessibility: The Heart of Operations

DART's operations are centrally located within Columbia, providing convenient access to their administrative and transit hub. The main office and transit facility are part of The COMET's larger network, ensuring seamless coordination with the area's public transportation system. While DART is a curb-to-curb service that brings the ride directly to the eligible customer, the administrative location is where support, certification, and oversight take place.

The central facility is fully equipped to cater to the needs of its ridership, reflecting the overall commitment to accessibility that defines the DART service. While most contact will be via phone for reservations and service, the operational headquarters is key to the entire region's accessible transit network.

Services Offered

DART provides a comprehensive suite of services tailored for ADA-eligible customers. These services are vital for ensuring full participation in community life across the Midlands.

• ADA Complementary Paratransit Service: This is the core offering, providing public transportation for individuals with disabilities who cannot use The COMET's fixed-route buses.
• Origin-to-Destination, Curb-to-Curb Service: Vehicles pick up and drop off riders at their requested locations (e.g., the curb or front door, provided the vehicle remains in the operator’s sight), eliminating the need for riders to navigate bus stops.
• Shared-Ride Transportation: The service groups riders traveling in the same general direction to maximize efficiency and keep fares affordable.
• Advance Reservation System: Trips must be scheduled in advance, typically for the next day up to seven days ahead, to allow for route planning and resource allocation.
• Subscription Service: Available on a limited basis for customers with a regular travel pattern, such as work or school, allowing them to be placed on a recurring, regular schedule without needing to call in for every single trip.
• Travel Training: A complimentary service that teaches individuals how to safely and effectively use The COMET's fixed-route transit buses, which is particularly helpful for those who may want more independence or a lower-cost alternative for some trips.

Features / Highlights

The service is designed around maximum accessibility and passenger comfort, incorporating essential features into their operations and vehicles.

• ADA-Compliant Fleet: The small buses and vans used for the service are all equipped to meet Americans with Disabilities Act requirements.
• Wheelchair Accessibility: All vehicles are equipped with wheelchair lifts and designated securement areas capable of accommodating multiple wheelchairs or mobility devices.
• Personal Care Attendant (PCA) Complimentary Ride: For ADA-certified customers, a Personal Care Attendant is permitted to ride at no extra charge.
• No Restrictions on Trip Purpose: DART can be used for any reason, including medical appointments, work, school, shopping, or social events.
• Service Animal Welcome Policy: Service animals are welcome aboard DART vehicles, with no special permit required.
• Service Area Coverage: The service area includes Richland County and the portions of Lexington County that are covered by The COMET’s fixed routes.
• Flexible Payment Options: Fares can typically be paid with cash, checks, or pre-purchased tokens/passes.

Contact Information (Address, Phone)

To connect with DART for reservations, ADA certification, or general inquiries, please use the following contact details.

Address:
3613 Lucius Rd, Columbia, SC 29201, USA

Reservations and Customer Service:
Phone: (803) 255-7123
Mobile Phone: +1 803-255-7123

Reservation Hours:
Reservations are generally taken from 9:00 a.m. to 5:00 p.m., seven days a week (excluding Thanksgiving and Christmas Day). Customers are strongly advised to call during these hours to secure their next-day or future trip.

What is Worth Choosing DART?

For South Carolina residents who meet the eligibility criteria, DART offers a choice that prioritizes their independence and mobility. While transit services can sometimes face scheduling challenges, DART remains a vital, government-supported program specifically for those who need it most—the elderly and people with disabilities. The service is legally required to be equivalent to the fixed-route system for eligible riders, ensuring that a lack of mobility does not equate to a lack of transportation access.

Choosing DART is choosing a transportation solution that is purpose-built for accessibility. The curb-to-curb service model is a critical convenience, especially during inclement weather or when managing multiple mobility aids. Furthermore, the commitment of many of DART’s team members, particularly the reservationists and operators, is frequently highlighted by long-term customers who appreciate the consistent effort to accommodate their scheduling and travel needs. Customers often point out that working with the DART team with patience and clear communication can lead to a reliable, long-term transportation partnership for vital medical and personal travel.

It is important to note the service's reliance on advance reservations. To ensure a positive experience, riders are encouraged to book their trips as far in advance as possible, up to seven days out. While challenges in service can occur, as with any public transit system, DART's commitment to ADA compliance, wheelchair accessibility, and providing a shared, safe environment makes it an unparalleled and indispensable resource for accessible transportation in the Central Midlands region.

DART

3613 Lucius Rd, Columbia, SC 29201, USA