Eagle Medical Transport LLC

- 92 Brookside Rd, Waterbury, CT 06708

For Connecticut residents requiring reliable and specialized transportation to critical health appointments, Eagle Medical Transport LLC provides a focused service as a handicapped transportation provider. Located in Waterbury, CT, this company is dedicated to offering non-emergency medical transportation (NEMT) for individuals with mobility challenges, with a primary focus on wheelchair-bound passengers and specialized needs like bariatric transport.

The core purpose of Eagle Medical Transport LLC is to bridge the gap between a patient's home and their medical destination, ensuring those with physical limitations can attend necessary appointments, treatments, and life events. Their stated mission is to provide safe, comfortable, and efficient journeys, which is an invaluable service for vulnerable populations across the region who cannot use standard public or private transportation. The services span a range of essential medical needs, from routine therapy sessions and hospital discharges to recurring dialysis and chemotherapy appointments.

It is important for Connecticut users and their caregivers to be aware of the company's service delivery and reputation. While local providers often highlight compassion and reliability, the available public customer feedback for this specific location contains severe reports of dissatisfaction. Multiple customers have alleged "neglectful" and "horrific" service, particularly concerning punctuality for vulnerable patients and claims of focusing on profit over patient care, with one customer stating they left an elderly person waiting in a wheelchair outside for an extended period. Conversely, other published testimonials from different sources emphasize professionalism, promptness, and high-quality vehicle maintenance for their loved ones. Prospective customers should perform thorough due diligence and compare providers based on these mixed accounts when selecting transportation for critical needs.

Eagle Medical Transport LLC is centrally located in Waterbury, making it an accessible point of operation for serving the Greater Waterbury and surrounding Connecticut communities, including nearby Watertown, Oakville, and Naugatuck. Their headquarters is situated at:

• 92 Brookside Rd, Waterbury, CT 06708, USA

Operating from a neighborhood location allows them to efficiently dispatch specialized vehicles to homes, medical facilities, and treatment centers throughout the region. For customers or family members visiting the headquarters, the location prioritizes accessibility to accommodate individuals with mobility concerns. A specific feature supporting this commitment is:

• Wheelchair accessible parking lot.

This attention to physical accessibility at their operational base reinforces their specialization as a handicapped transportation service.

As a specialized handicapped transportation provider, Eagle Medical Transport LLC focuses exclusively on non-emergency medical transportation and related life-event transport. The services provided are critical for maintaining the health and quality of life for mobility-challenged Connecticut residents. The services include:

• Non-Emergency Medical Transportation Services (NEMT)
• Transportation To Medical Appointments (General)
• Dialysis and Dialysis Treatments Transport (Recurring)
• Chemotherapy Transport (Recurring)
• Therapy Sessions Transport
• Hospital Transport (e.g., admissions and discharges)
• Bariatric Transport (Tailored service for patients requiring extra support and specialized equipment)
• Wheelchair Bound Patient Transport
• Wheelchair Service in Connecticut (General use)
• Wheelchair service in Watertown (Specific local service area mention)
• Long Distance Transport (For medical transfers across greater distances)
• Event Transport (For participation in personal events)
• Family Event Transport
• Funeral Wheelchair Service
• Transportation (General non-medical use)

The company’s model revolves around specific features tailored to non-emergency medical and specialized transportation needs:

• Specialization in Wheelchair Transport: The service is designed and equipped to safely transport individuals who are wheelchair-bound, including those with power wheelchairs, and may accommodate multiple wheelchairs per vehicle, addressing a significant need in the community.
• Bariatric Capabilities: A highly specialized service is offered for bariatric patients, who require unique accommodations, ensuring a safe and dignified journey with trained personnel.
• Focus on Critical Treatments: They specifically cater to patients needing consistent, reliable rides to recurring and time-sensitive treatments such as dialysis and chemotherapy.
• Accessibility at the Facility: The physical location provides a wheelchair accessible parking lot.
• Highly Mixed Customer Feedback: The public reviews present a dichotomy that is crucial for local users to consider. Some testimonials praise the company, highlighting staff professionalism, promptness, and clean, well-maintained vehicles. Conversely, several highly negative reviews from families share grave concerns about "neglectful" service, extreme delays for vulnerable patients, and allegations of prioritizing money over patient welfare, including reports of not accepting insurance for some services or family members incurring high, out-of-pocket costs.
• Range of Transport Uses: In addition to medical trips, they offer transport for important life events like family events and funeral services, broadening their utility beyond strict medical appointments.

Connecticut residents needing to arrange transportation or inquire about services can contact Eagle Medical Transport LLC using the details below. When calling, it is prudent to confirm all costs, payment methods, and insurance coverage arrangements upfront:

• Address: 92 Brookside Rd, Waterbury, CT 06708, USA
• Phone (Local): (860) 736-7344
• Phone (Mobile/Direct Line): +1 860-736-7344

What makes Eagle Medical Transport LLC potentially worth choosing for Connecticut users is its clear specialization in difficult-to-arrange transport. The dedicated Bariatric Transport service is a vital, specialized offering that few general providers can adequately manage, ensuring the safety and comfort of patients requiring extra support. Furthermore, the focus on recurring, life-saving appointments like dialysis and chemotherapy means they are structurally set up to handle complex, ongoing transportation schedules, which can bring great peace of mind to a family when the service is delivered reliably.

However, users in the Connecticut region must approach this choice with caution and a commitment to independent verification. The severity of the negative reviews—alleging neglect of vulnerable, wheelchair-bound patients and significant payment issues—cannot be overlooked. These claims, which include reports of long waits in the heat and allegations of high, non-insurance-covered costs, suggest a significant inconsistency in service quality or communication. For families, securing transportation for a loved one is a high-stakes decision. Therefore, while the scope of services is excellent, it is absolutely essential to speak with the provider directly, clearly confirm all financial details (including insurance coverage or non-coverage for the specific service needed), and perhaps seek references from local medical facilities to ensure the experience aligns with the reported positive outcomes, rather than the serious concerns raised by other community members.

Eagle Medical Transport LLC

92 Brookside Rd, Waterbury, CT 06708, USA