Avis Car Rental Introduce
Avis Car Rental at the Chattanooga Metropolitan Airport (CHA) is a reputable and full-service car rental agency offering Tennessee travelers a diverse fleet and convenient on-site services. Located at 1001 Airport Rd, Avis serves as a gateway for business visitors and leisure travelers looking to explore Chattanooga, the surrounding mountains, or travel across the wider Tennessee region.
Avis is recognized for maintaining a comprehensive selection of vehicles, ranging from fuel-efficient sedans and spacious SUVs to specialty vans and luxury cars. The company's global reputation for quality means customers generally expect reliable, well-maintained vehicles. For those planning a long road trip across the state or needing a vehicle capable of tackling various Tennessee terrains, Avis offers popular models like the Toyota Camry, various SUVs (such as the Toyota RAV4), and passenger vans for larger groups.
However, potential customers in Tennessee should be aware that, like any high-volume airport location, Avis at CHA may occasionally face inventory and staffing challenges, which can impact the customer experience. While some customers report swift and professional service, others have encountered delays, especially during peak times, or issues regarding the condition of the offered vehicle, particularly if making last-minute changes or complex reservations. Making an advance booking, particularly as an Avis Preferred member, is highly recommended to secure a vehicle and ensure the quickest possible service.
The Avis Car Rental desk is optimally located for immediate access upon arrival in Chattanooga, Tennessee.
Address: 1001 Airport Rd, Chattanooga, TN 37421, USA
This address corresponds to the Chattanooga Metropolitan Airport (CHA) terminal, making it highly convenient. The Avis counter is typically situated within the baggage claim area, allowing customers to complete their paperwork immediately after collecting their luggage. Rental cars are then parked just a short walk outside the baggage claim area.
The operating hours for this location are designed to accommodate most flight schedules, typically running seven days a week from 8:00 AM to 12:00 AM (midnight), though it is always wise to confirm hours directly for the specific rental day. For added convenience and adherence to federal standards, this Avis location is fully accessible, featuring:
Wheelchair accessible entrance
Wheelchair accessible parking lot
Customers benefit from on-site parking for the rental vehicles and the acceptance of various payment methods, including credit cards, debit cards, and NFC mobile payments, making the process of starting your Tennessee journey efficient.
As a major car rental provider, Avis at the Chattanooga Airport offers a comprehensive suite of services and vehicle options to meet nearly any travel need in Tennessee.
Car and Van Rental Agency: Offering a wide array of vehicle classes, from economical compact cars (like a Kia Rio or similar) and standard sedans (such as a Toyota Camry), to Intermediate and Full-Size SUVs (like the Toyota RAV4 or Ford Expedition), and Passenger Vans (up to 12- or 15-passenger models).
Avis Preferred Program: A free loyalty membership that allows customers to skip the counter and go straight to their reserved vehicle at select locations, earn points for free rental days and accessories, and receive vehicle upgrades when available.
Military Discounts: Avis provides special discounts and savings for active military personnel, veterans, and their families, often in partnership with programs like WeSalute.
On-Site Services: The presence of a rental counter and vehicles directly at the airport terminal for easy pick-up and drop-off, including after-hours return options via a key drop box.
One-Way Rentals: Availability of one-way rental options across the U.S., allowing renters to pick up in Chattanooga and drop off at another city or state, often with unlimited mileage and competitive long-term rates.
Specialty Vehicles: Options include the Avis Signature Series (luxury and premium vehicles), convertibles, hybrid or electric cars, and even pickup trucks, subject to local availability.
Flexible Payment Options: Acceptance of all major credit cards and debit cards, as well as contactless NFC mobile payments.
Rental Add-Ons: Availability of accessories such as GPS, child safety seats, and various protection and coverage options, including Loss Damage Waiver (LDW) and Roadside Assistance.
The Avis location in Chattanooga boasts several key features that make it a notable option for Tennessee travelers:
Convenient Airport Location: Being an on-site service at CHA is the top highlight, ensuring minimal time spent on ground transport between the plane and the rental car, a major advantage for busy travelers.
Avis Preferred Expedited Service: This is a massive time-saver, designed for the frequent flyer in Tennessee who needs to get on the road immediately. Preferred members can bypass the counter altogether.
Active Military Discounts: A valuable and appreciated highlight for members of the armed forces and their families, ensuring significant savings on base rates.
Accessibility Compliance: The provision of a wheelchair-accessible entrance and parking lot ensures the service is available to all customers in the region.
Van Rental Specialization: The specific inclusion of a van rental agency designation highlights its capacity to serve large groups, church outings, sports teams, or commercial needs requiring multi-passenger transport across Tennessee.
While the service is robust, potential renters should take note of customer feedback concerning vehicle availability and vehicle quality. Due to high demand or unforeseen circumstances, pre-booking a vehicle class does not always guarantee the exact model or the newest vehicle on the lot, as indicated by experiences of being offered high-mileage cars when a new replacement vehicle was sought. It is best practice to secure an advance reservation and consider the Avis Preferred program for the best possible experience.
For all reservation inquiries, vehicle availability checks, or assistance related to the Chattanooga Metropolitan Airport location, please use the following contact details:
Address: 1001 Airport Rd, Chattanooga, TN 37421, USA
Phone: (423) 855-2232
Mobile Phone (Direct Line): +1 423-855-2232
The location’s general operating hours are typically Sunday through Saturday, 8:00 AM to 12:00 AM (midnight). It is recommended to contact the location during these hours for the most direct assistance.
Avis Car Rental at Chattanooga Airport is worth choosing for the Tennessee resident or visitor who values a premium brand presence, a wide variety of fleet options, and the advantages of a robust loyalty program. The location’s strength lies in its ability to offer comprehensive services, from small electric cars to large passenger vans, catering to virtually every travel segment.
The greatest benefit is derived from joining Avis Preferred. By enrolling, customers can bypass the counter and significant wait times—a crucial advantage given the occasional reported inventory delays at this high-traffic airport location. For frequent business travelers or families who value speed, this feature transforms the rental experience from a potential hour-long wait to a quick walk-and-drive. Furthermore, the commitment to serving military personnel with special discounts is a notable plus for the Tennessee community.
While some travelers have experienced inconsistencies with customer service and vehicle condition upon arrival, these are often isolated incidents tied to high-demand periods. By booking a rental car well in advance, enrolling in Avis Preferred, and confirming reservation details (especially for van or specialty rentals), customers maximize their chances of enjoying the high-quality, efficient service that Avis is best known for, ensuring a smooth start to any journey through Tennessee.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1001 Airport Rd, Chattanooga, TN 37421, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I had a very disappointing experience with AVIS on August 14th at 9 PM at Chattanooga airport location. I went there to switch my rental car, as the one I picked up location service was excellent in Georgia but car was uncomfortable. Upon explaining my situation, the representative at the counter was unhelpful and dismissive, stating, “Since you’re not dropping it off here, we won’t give you a good car".I was then offered a RAV4 with torn seats, scratches on the front door, and 28,000 miles on it and told this was the best option. The only alternative was a vehicle that Dodge charger with 58,000 miles and scratches all over. I ended up wasting over an hour dealing with this poor service. Because of this experience, I am rating AVIS 1 star. Absolutely unacceptable customer service.
September 16 · Sai RohanI booked a rental car two weeks in advanced and i arrived 15 minutes early, but I was told it would be an hour wait due to the fact they have no cars currently available. I understand things happen but i would not have paid $340 two weeks ago to wait an hour and have my entire trip postponed when other companies in the airport seem to be getting their clients on the road just fine.
May 18 · Kiera zaneThe sun arose, a brand new day,To Orlando, I must find my way.Avis Car Rental, a beacon bright,Offered a car, shining light.A line awaited, four or five,But service swift, helped me survive.One car remained, a perfect find,For my journey, peace of mind.Through city streets and highways wide,The car performed, a faithful guide.At journey's end, the airport near,Drop-off was easy, no cause for fear.So thank you, Avis, for your kind aid,My Orlando trip, a memory made.Your service smooth, your cars so grand,A helping hand, across the land.
January 02 · Diego CalamariBooked $179 for a one way “mystery car” out of Atlanta. Agent said they didn’t have a mystery car but ok, she would find me a vehicle. Did not provide any paperwork. When I returned the car at Chattanooga, requested receipt, agent there said it would be emailed. Never received, but then card was charged $330. A $65 car up-charge, $40 gas (car was returned full) and associated taxes. Spent 45 min on two different calls to get resolved.
May 18 · BradRented a car here and was sent a text the day before saying, "Skip the line, pick your car in the app when you arrive!"I arrived, went into the app, hit "Select Vehicle".... and was given an error. Tried a few more times, same thing. Went to the counter and the was told "Yes we don't allow app selections here." Rest of the check-in process went smoothly, mostly because I booked beforehand and because I have Avis Preferred with a lot of my information saved.When I went to return the vehicle, I made sure it was filled up, then drove back to the Chattanooga airport - there are signs directing you where to go to return the vehicle, and a row for Avis/Budget returns, but no further instructions and nobody manning the booths in the garage. I parked in an empty Avis spot; the app said I could leave the keys in the car and return via it, but after the check-in experience I didn't trust it. I took a picture of the car dash showing mileage and fuel level as well. Went in, only way to return the car is to wait and line and hand the keys back; waited for ~10 minutes while others were processed, was asked "is the car full?" to which I replied yes.I checked the e-receipt when I received it and noticed there was a Fuel Surcharge of $5.99; I immediately went to the Avis website and opened a ticket with support, showing the picture showing the car full. Upon further detailed review of the receipt, it showed the car as going out with 15.8 gallons, and returning with..... 15.2. First off, my issue there is I don't know of any car that gives you estimates in the tenths of gallons, meaning there doesn't seem to be any reliable way to gauge to this level. Secondly, the mileage in was higher than I recorded, and I filled the tank to the point the gas pump auto shut-off - what more is the average consumer expected to do?The ticket was thankfully quickly handled and a refund for the Fuel Surcharge + applicable taxes was given. All in all, we're talking less than $7.50. However, the customer service rep notated on my ticket that next time I should bring in my receipt from getting gas - to which I ask, why? Is the gauge not considered accurate enough?But I also have to wonder - if this is happening across the board, how much does that add up to? It's dishonest at best, and the whole experience left a bad taste in my mouth. Pushing people to use the app and then having locations that don't "support" it is also terrible. Either make the application aware of these locations so it can act accordingly, or tell your locations to get on board and do things uniformly. Also consider putting copious amounts of signage at locations so people know what to expect, and what is expected of them.I use Avis because there is a corporate rate through my company, but I would advise anyone considering them - take photos of the car when you pick it up and when you return it, especially including the dash showing mileage and fuel levels.
April 26 · Colin Tilley
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