Enterprise Rent-A-Car Introduce
When residents of the Inland Empire—from Fontana to the wider San Bernardino County—need reliable, high-quality temporary transportation, Enterprise Rent-A-Car on Sierra Avenue is a well-established and trusted resource. Far beyond just a place to pick up a vehicle, this location operates with a strong commitment to customer service and community support, setting it apart in the competitive Southern California rental market.
The facility specializes as a comprehensive Car rental agency and Van rental agency, offering a fleet that ranges from fuel-efficient economy cars perfect for daily commutes or quick local trips, to spacious minivans and large passenger vans necessary for family vacations or group outings across California. They are equipped to meet a broad spectrum of needs, whether you are dealing with a vehicle repair, planning a road trip along the coast, or coordinating transport for a large group event.
The service at this location is often highlighted by customers as a major strength. For instance, staff members like Maria and Ana have been specifically praised for their professionalism and ability to manage busy operations efficiently while maintaining a positive and helpful demeanor, even during peak times. One customer raved, "Shout out to Maria!!! She assisted me the 1st and 2nd time I came here and 10/10 for customer service... she maintained a great attitude and was very nice. She explained and made sure I understood everything." Another note of appreciation went to Ana, who "managed to stay calm while managing the phones and customers in the lobby in a timely manner. She was able to successfully help me with the issue I had with my rental. I was in and back on the road in no time." This dedication to speed and quality service is invaluable to busy Californians.
However, like any service that involves deposits and end-of-rental procedures, attention to detail is crucial. One customer raised a concern regarding the deposit return process, stating, "Gave a a deposit was only credited 74.00 they say because of gas... I’ll never rent from here again!!" This serves as a vital reminder to all local users to thoroughly document the initial fuel level, familiarize themselves with the fuel and deposit policy at the time of rental, and clarify all return requirements to ensure a smooth, transparent transaction.
Overall, Enterprise in Fontana is a key local business offering essential rental services backed by a strong focus on the customer experience and convenience, making it a go-to choice for many in the Inland Empire looking for a rental car or van.
The Enterprise Rent-A-Car branch is situated strategically along a major thoroughfare in Fontana, making it highly accessible for both local residents and travelers passing through the Inland Empire.
- Address: The agency is located at 8868 Sierra Ave., Fontana, CA 92335, USA. Sierra Avenue is a central artery in Fontana, providing direct connections to nearby communities and facilitating easy access to key regional highways, including the I-10 and I-15.
- Accessibility Features: The facility is committed to serving all members of the community, which is reflected in its accommodations. The location provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring a comfortable and straightforward experience for customers with mobility needs.
- Regional Advantage: Its position in Fontana makes it an excellent option for customers needing rentals across San Bernardino County, whether they are heading west toward Los Angeles or east toward the desert regions and other parts of Southern California.
As a leading car and van rental agency, the Fontana Enterprise branch provides an extensive range of vehicles and supplementary services tailored for various travel needs, from personal trips to professional requirements.
- Full-Spectrum Vehicle Rentals: The primary service is the rental of a diverse fleet, including:
- Economy and Compact Cars (for maximum fuel efficiency).
- Mid-size and Full-size Sedans (for comfort and longer drives).
- SUVs (Small, Medium, and Large for family travel and cargo).
- Minivans and Passenger Vans (up to 12 or 15 passengers for group transport).
- Commercial and Cargo Rentals: They offer various utility vehicles, including cargo vans, which are perfect for small moving jobs, business deliveries, or transporting bulky items that personal cars cannot handle.
- Government and Military Travel: The agency provides specific rate programs and benefits for official government and military travel, as well as discounts for leisure travel for active-duty members, veterans, and retirees.
- Flexible Payment Methods: For customer convenience, they accept a variety of payment types, including Credit cards, Debit cards, and modern NFC mobile payments, providing options for most customers’ needs.
- Replacement Rentals: They frequently work with insurance companies and dealerships to provide rental vehicles for customers whose personal cars are undergoing maintenance or repairs after an accident.
This particular Enterprise branch stands out for both its operational efficiencies and its community-focused characteristics, offering several notable features that benefit local users.
- Identifies as Women-Owned: As a women-owned business, the branch demonstrates a commitment to diversity in local business leadership within the Fontana community and the wider Enterprise system.
- Active Military Discounts: The agency offers valuable Active military discounts for leisure travel, underscoring its commitment to serving those who serve, which is a significant benefit for the large military population in Southern California.
- Exceptional Customer Service: Multiple customer reviews call out specific employees for their professional, calm, and friendly approach, even when the office is busy or under pressure. This focus on personal, positive interaction is a major highlight.
- Streamlined Rental Process: The staff is noted for managing the rental and return process efficiently, with one customer mentioning being "in and back on the road in no time," highlighting the value placed on the customer's time.
- Modern Payment Options: The acceptance of NFC mobile payments adds a layer of modern convenience, streamlining transactions for tech-savvy clients.
For California residents looking to make a reservation, inquire about a specific vehicle class, or understand their rental policy details, the Enterprise Rent-A-Car branch in Fontana can be reached using the following information:
- Address: 8868 Sierra Ave., Fontana, CA 92335, USA
- Primary Phone: (909) 829-8898
- Mobile Phone (Alternative/Direct): +1 909-829-8898
- Reservations: It is highly recommended to call ahead or book online to ensure the availability of specific vehicle types, especially large passenger vans or specialty SUVs, which can be in high demand for group travel and holidays in Southern California.
Choosing the Enterprise Rent-A-Car on Sierra Avenue in Fontana is an excellent decision for local users seeking a reliable, full-service rental experience backed by professional customer care. The fact that the branch identifies as **women-owned** adds a meaningful community distinction, and its proactive offering of **Active military discounts** demonstrates genuine support for California's service members and veterans. The vehicle inventory is extensive, covering everything from economy cars for economical local travel to 15-passenger vans for significant group transportation needs—a versatility crucial in the sprawling Inland Empire region.
Furthermore, the customer-praised staff, like Maria and Ana, ensure that transactions are handled not just accurately, but with a courteous and calming presence, even during busy periods. While renters should always be diligent about understanding **fuel and deposit policies** to avoid unexpected charges, the overall commitment to an efficient and friendly service, combined with convenient payment options like NFC mobile payments, makes this Fontana Enterprise location a top-tier choice for short-term or long-term vehicle rentals in Southern California.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
8868 Sierra Ave., Fontana, CA 92335, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Shout out to Maria!!! She assisted me the 1st and 2nd time I came here and 10/10 for customer service. Even outside in this ugly summer heat, she maintained a great attitude and was very nice. She explained and made sure I understood everything.Today, Ana helped me. It seemed like they were short staffed, but she managed to stay calm while managing the phones and customers in the lobby in a timely manner. She was able to successfully help me with the issue I had with my rental. I was in and back on the road in no time.Definitely recommend, but also recommend as a customer to smile and remember the employees are probably just as stressed as we are! I've been lucky to have great experiences so far. Will continue to come back for my rental needs.
July 15 · Yessica FGave a $100 deposit was only credited 74.00 they say because of gas. The gas was low when I got the car, I maybe had to put 5more dollars to where it was at when I got the car. But you guys kept 26 dollars. I’ll never rent from here again!! My husband told me they were gonna do that. Never again!!
October 15 · Veronica WhiteCustomer service was A1. Getting a car and dropping off.You might have to wait for a car. But it will be worth it. 5 stars is hard to come by . By me. But they deserve it what a great team I saw. Keep it up Fontana
August 25 · Eileen BecerraI honestly but these rental places are overrated . It bothers me they don't keep the vehicle clean
June 11 · Sonia HerreraI booked a one-way rental with Enterprise a month ago for my September trip from California to Florida. I confirmed the reservation and what I needed over the phone — no mention of any restrictions. Based on that, I spent over $1,000 on flights, trip planning, and time off work.Now, after all that, I’m told I can’t use my debit card for the rental and must have a credit card. When my father offered to pay with his credit card, they told me he’d have to be there in person — and he lives in Indiana.This is critical information that should have been disclosed when I booked. Instead, Enterprise waited until after my plans and money were locked in to drop it on me. Their complete failure to communicate has wrecked my trip and left me scrambling.If you value your time, money, and sanity, do not trust Enterprise to be upfront about their policies.
August 11 · Yugi Crowe
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