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Enterprise Rent-A-Car
- 2055 Alcoa Hwy, Alcoa, TN 37701

Car rental agency, Van rental agency ★4.0

2055 Alcoa Hwy, Alcoa, TN 37701, USA

4.0
**5 Stars – A Great Example of Customer-Centered Service**I recently rented a Jeep Wrangler from Enterprise in Knoxville, and the experience reminded me why I continue to choose this company.I was running behind on my way to the airport and didn’t have time to refill the gas tank—I’d used about a quarter of a tank and figured I’d take the hit rather than risk missing my flight. When I returned the car, I was greeted by a polite, college-aged representative who asked how everything went. I told him it had been great. He then kindly asked, “You didn’t have a chance to refill the vehicle?” I explained I’d simply run out of time. Without hesitation, he replied, “Well, let me remove this charge for you. I’d hate to have your experience with us end on a negative.”He took the initiative to waive the refueling fee (about $27), and while the money was appreciated, what stood out even more was the attitude. I was genuinely impressed that Enterprise empowers their employees to make thoughtful, customer-friendly decisions like this.To that young man—thank you. And to Enterprise—bravo for running a company that leads with logic, care, and trust in your people. This small gesture went a long way in reaffirming my loyalty. I’ll be back. - Bruce Somers
Enterprise Rent-A-Car Overview Intro Detail Photos Location Reviews

Enterprise Rent-A-Car Introduce

When your travel plans bring you to East Tennessee, whether for a business trip, a family visit to the Knoxville area, or an adventure into the Great Smoky Mountains National Park, having a reliable vehicle ready upon arrival is essential. The Enterprise Rent-A-Car branch located conveniently on Alcoa Highway, serving McGhee Tyson Airport (TYS), is a highly-regarded and exceptionally well-equipped option for residents and visitors alike. This location is part of a company that has established a reputation not just for its extensive fleet, but for genuine, customer-centered service, as highlighted by local patrons.

What truly sets this Enterprise branch apart is its dedication to the customer experience. Testimonials from local users frequently praise the staff's ability to provide a smooth, efficient, and surprisingly thoughtful transaction. The five-star review, which shares an example of an employee proactively waiving a refueling fee, perfectly illustrates a company culture that empowers its people to lead with care and logic. This philosophy means that from the moment you step off your flight or arrive at the counter, you can expect helpful staff, clean vehicles, and a hassle-free rental process that honors your loyalty.

Furthermore, this particular Enterprise location proudly identifies as a women-owned business. By choosing to rent here, local customers and travelers are supporting a diverse and locally committed operation while benefiting from the strength and reliability of one of the world's leading transportation providers. For anyone seeking quality, convenience, and a top-notch selection of vehicles near the Knoxville area, this Alcoa branch is a premier choice.

Location and Accessibility
The Enterprise Rent-A-Car branch is ideally situated for anyone traveling through the region's main air hub, making it the primary choice for air travel mobility.

The address is: 2055 Alcoa Hwy, Alcoa, TN 37701, USA. This location is the official car rental presence serving McGhee Tyson Airport (TYS), placing it directly where travelers need it most—right near the baggage claim area or just a short shuttle ride away, depending on the specific airport setup. Its location on Alcoa Highway (US-129) provides immediate access to major routes heading into Knoxville, Maryville, and the surrounding East Tennessee communities.

Accessibility is a key priority at this high-traffic rental agency to ensure all customers are served effectively. Essential accessibility provisions include:

  • Wheelchair accessible entrance, allowing for easy and comfortable entry into the rental facility.
  • Wheelchair accessible parking lot, providing convenient parking spaces for customers with disabilities.
Given its status as an airport-area facility, the operating hours are generally extensive to cover arriving and departing flights, often running late into the evening seven days a week to ensure every traveler is accommodated. Customers should check the current hours when booking to arrange for after-hours returns, which are often accommodated via a secure drop box system.

Services Offered
This Enterprise Rent-A-Car and Van Rental Agency offers a comprehensive selection of vehicle types and specialized rental services designed to cater to the full spectrum of personal and business needs in Tennessee.
  • **Diverse Car Rental Fleet:** Offering vehicles in every class, from economy cars (like the Mitsubishi Mirage or Nissan Versa) perfect for efficient, solo travel, to medium and large sedans (such as the Toyota Corolla or Chevrolet Malibu) for business or couples.
  • **SUV and Specialty Rentals:** A massive selection of Sport Utility Vehicles, including mid-size (like the Hyundai Kona and Nissan Rogue) and full-size SUVs (like the BMW X5 or Jeep Wrangler), necessary for handling mountain roads and family excursions.
  • **Van Rental Agency Services:** Specializing in van rentals, including minivans (like the Chrysler Pacifica) for family capacity, as well as cargo vans and larger passenger vans (12- and 15-passenger models) for group travel, church outings, or organizational transport.
  • **Truck Rentals:** Offering a selection of light-duty and standard pickup trucks (like the Toyota Tacoma) for utility, small moves, or commercial purposes.
  • **One-Way Car Rentals:** Providing the convenience of picking up a vehicle at TYS and dropping it off at another Enterprise location across the state or the country for flexible road-trip or relocation planning.
  • **Long-Term Rentals:** Solutions for extended-stay needs, offering competitive rates for monthly or multi-month rentals often required by temporary residents, students, or those needing a vehicle replacement.

Features / Highlights
The Enterprise location on Alcoa Highway provides several distinct features and benefits that enhance the rental experience for its diverse clientele.
  • **Active Military Discounts:** Offering discounted leisure rates, typically 5% off base rates, for active-duty military personnel, retired members, and veterans, in addition to specialized government rates for official travel.
  • **Women-Owned Business Designation:** Operating as a women-owned enterprise, offering customers the choice to support a diversely-led business while utilizing a globally trusted brand.
  • **Flexible Payment Options:** Accepting multiple forms of payment, including Credit Cards, Debit Cards, and modern NFC Mobile Payments, providing maximum flexibility for travelers managing their trip finances.
  • **Commitment to Customer Service:** As evidenced by customer reviews, the branch is known for its friendly, professional, and empowered staff who are willing to go the extra mile to ensure customer satisfaction.
  • **Onsite Services:** The convenience of having onsite rental and return services right near the airport terminal, simplifying the transition between air travel and ground transportation.
  • **Enterprise Plus Loyalty Program:** Customers can join this program to earn points toward free rental days and enjoy expedited service, a significant benefit for frequent travelers.

What is Worth Choosing
The Enterprise Rent-A-Car location at McGhee Tyson Airport is an excellent choice for Tennessee locals and travelers who prioritize reliability, exceptional customer service, and flexible solutions. What makes this particular branch stand out is the demonstrable commitment to customer satisfaction. The freedom granted to employees to resolve issues quickly and graciously, as illustrated by the refueling fee anecdote, means you are choosing a company that puts the customer's overall experience first. This level of trust and service is invaluable, especially when dealing with the time-sensitive nature of airport travel.

Beyond the great service, the sheer variety of the fleet, particularly its strengths as a dedicated van rental agency, makes it perfect for large families heading to Gatlinburg or groups traveling to a University of Tennessee game. The availability of crucial discounts for Active Military members and the modern convenience of accepting NFC mobile payments further cement its position as a forward-thinking, customer-friendly option. When you choose this Enterprise, you are choosing more than just a car—you are choosing a supportive, well-run, women-owned business that is dedicated to getting you on the road quickly and courteously throughout East Tennessee. For a stress-free start or end to your journey in the Knoxville area, this is the destination for your mobility needs.

Contact Information

For reservations or to speak with a representative at the McGhee Tyson Airport location:

Enterprise Rent-A-Car
Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA
Phone: (833) 886-0851
Mobile Phone: +1 833-886-0851

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6Enterprise Rent-A-Car Picture 7Enterprise Rent-A-Car Picture 8Enterprise Rent-A-Car Picture 9Enterprise Rent-A-Car Picture 10

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

2055 Alcoa Hwy, Alcoa, TN 37701, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.2 from 874 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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