Enterprise Rent-A-Car Introduce
When navigating the distinct transportation needs of Staten Island and the greater New York region, having access to a dependable **Car rental agency** is essential. The Enterprise Rent-A-Car location at 263 Bay St provides a crucial service hub, particularly for local residents needing a temporary replacement vehicle, visitors arriving via the Staten Island Ferry terminal area, or businesses requiring a **Van rental agency** solution. This branch stands out not only as a recognizable, national brand but also as a locally significant operation.
This particular Enterprise branch, conveniently situated near the St. George area, has garnered attention for being a **women-owned** business, adding a unique highlight to its local profile. It aims to offer a professional and welcoming rental environment. While experiences can vary, as suggested by a mix of customer feedback, loyal patrons often praise the location for its "smooth and easy" process and efficient service, making it a reliable choice for residents of Staten Island. Whether you need a sleek sedan for a weekend getaway or a spacious SUV for a family trip, Enterprise offers a variety of vehicles to suit diverse New York travel plans.
The agency is committed to making the rental process accessible and straightforward. They accept a wide range of payment options, including major **Credit cards, Debit cards, and NFC mobile payments**, offering flexibility that is highly valued by local customers. Furthermore, they demonstrate appreciation for service members by offering **Active military discounts**, cementing their role as a community-conscious local business. New York customers looking for a reliable, convenient, and professionally managed rental experience often find themselves returning to this Bay Street location.
The Enterprise Rent-A-Car branch on Bay Street benefits from a highly accessible location in one of Staten Island’s key neighborhoods, offering a convenient alternative to airport rental facilities for local users.
- **Address:** 263 Bay St, Staten Island, NY 10301, USA.
- **Proximity to St. George:** The location is near the St. George area, providing easy access to the Staten Island Ferry Terminal, which is a major transit point connecting the borough to Manhattan. This makes it an excellent choice for New York commuters or Manhattan-based residents visiting Staten Island.
- **Local Transportation:** The branch is reachable via local bus routes and is easily driven to from various parts of Staten Island, including those looking to bypass the congestion of the Verrazzano-Narrows Bridge for local vehicle needs.
- **Customer Parking:** The convenience of **On-site parking** is a significant benefit in a densely populated area like Staten Island, allowing customers to park their personal vehicles securely while they utilize their rental car or van.
- **Physical Accessibility:** The facility is designed with all customers in mind, featuring a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot**, ensuring comfortable access for everyone.
- **General Operating Hours:** Although specific times should always be confirmed directly with the branch, Enterprise's local neighborhood locations often operate during standard business hours, typically including early morning until late afternoon on weekdays, with shorter hours on Saturday and closure on Sunday.
This Enterprise location specializes in non-airport, or "home city," rentals, focusing on local residents and businesses with varied transportation needs.
- **Car Rental Agency:** Offers a full spectrum of cars for rent, including:
- Economy and compact cars for efficient city driving and short trips.
- Sedans and mid-size vehicles for comfortable daily commuting or business use.
- SUVs (such as the well-regarded Toyota RAV4 mentioned in a customer review) for family travel and greater capacity.
- Luxury and specialized vehicles (availability subject to location and time).
- **Van Rental Agency:** Provides essential solutions for moving, business, or group transport, including:
- Cargo vans for moving furniture, equipment, or materials.
- Minivans for spacious passenger transport.
- Passenger vans for larger groups (often subject to specific rental policies and license requirements).
- **Insurance Replacement Rentals:** Frequently assists local drivers whose personal vehicles are undergoing repair after an accident, working directly with insurance companies for billing and logistics.
- **Flexible Payment Options:** Accepts several forms of payment to secure a rental:
- **Credit cards** (Major providers).
- **Debit cards** (Subject to specific local rental requirements and documentation, as noted in the customer review mentioning a successful debit card rental).
- **NFC mobile payments** for quick and modern transactions.
- **One-Way Rentals:** Facilitates one-way rentals within the Enterprise network, allowing New Yorkers to pick up a car on Staten Island and drop it off at another location nationwide (policies and fees apply).
The Bay Street Enterprise location provides several features designed to enhance the customer experience and cater to specific community groups in New York.
- **Identifies as Women-Owned:** This designation is a notable point of pride for the local branch, highlighting a commitment to diversity in business ownership and potentially appealing to customers seeking to support women-led enterprises.
- **Active Military Discounts:** A valuable feature for the numerous service members and their families in the New York area, offering discounted rates on rentals for leisure travel (Official government travel rates are also available through Enterprise's broader programs).
- **Flexible Debit Card Policy:** Unlike many rental agencies that strictly require a credit card, this location is known to allow rentals with a **Debit card** and a U.S. driver’s license, provided the customer meets all necessary local requirements (which typically include proof of address and sufficient funds for the rental and deposit). This flexibility is a major benefit for many local New York users.
- **Vehicle Variety and Quality:** Customers have the opportunity to rent late-model vehicles, such as the praised “beautiful 2024 Toyota RAV4,” indicating a fleet maintained with newer cars.
- **High Customer Loyalty:** The positive review noting a return to the location after a previous great experience speaks to a core group of loyal customers who appreciate the team's professional, welcoming, and efficient service style.
- **Convenient Location Amenities:** The provision of both **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** makes the process of picking up or dropping off a vehicle more convenient and inclusive for all customers.
For current availability, rental requirements (especially for debit card usage), or to reserve a vehicle, contact the Staten Island Bay Street location directly.
- **Address:** 263 Bay St, Staten Island, NY 10301, USA
- **Phone:** (718) 556-4290
- **Mobile Phone:** +1 718-556-4290
For Staten Island and New York residents seeking a reliable and flexible car rental experience, the Enterprise Rent-A-Car on Bay Street is an excellent choice, particularly for its accessibility and customer-focused features. What truly sets this location apart is its proven capability to handle a **hassle-free rental experience**, as noted by customers who value professionalism and efficiency, especially compared to competitors in the local market.
The unique selling points—being a **women-owned** business and offering tangible benefits like the **Active military discounts** and the acceptance of **Debit cards**—make it particularly appealing to a diverse local clientele. For a New Yorker whose own car is in the shop, or a visitor arriving in the St. George area, the convenience of on-site parking and a smooth, drama-free process (such as successfully renting a quality vehicle like a 2024 Toyota RAV4) is paramount. While one review points out a lapse in quality and management attention, the sustained loyalty of regular customers who choose to return indicates that, on balance, this location successfully delivers the professional service and quality vehicle that the Enterprise brand is known for. Choosing this branch is a choice for flexibility, community support, and the likelihood of an easy, efficient transaction, making it a highly recommended local option on Staten Island.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
263 Bay St, Staten Island, NY 10301, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1This review is written in regards to my most recent rental. First let me say I have rented numerous times from this location and I haven't experienced any long lasting negative experiences. With that said, my most recent attempted rental was very bad. It was so bad that I canceled it on the spot. Possibly because the usual young lady (Shasa) was not there to correct the problem. Or maybe because the manager is disinterested in the day to day operation. I was offered a vehicle that had cigarette burns in the door, worn out flooring and a filthy interior. I was told they would give me another car immediately. 2 minutes later, the car they promised was given to another couple who arrived after I arrived. They then stated they would prepare an inferior replacement and if I could continue to wait. The guy helping me appeared more than bothered that I was canceling my rental. During this entire interaction, not once did the manager come out and try to assist. Moving forward, I will make the 20 minute trip to an Enterprise further away to rent a car. The saddest part of this is I was a loyal and regular customer and no one cared. Now imagine how your experience will be if you show up for your first time. Thumbs down for Bay st Enterprise unfortunately 😕
August 20 · DemoreWe had a great experience at Enterprise Rent-A-Car near St. George. After a frustrating visit to Avis, the team at Enterprise was professional, welcoming, and efficient.Funny enough, we had actually rented from this location in the past and had a great experience then too. As they say, if you know where you're going, go back to where you came from — and that definitely worked for us!They made the process smooth and easy. We were able to rent a beautiful 2024 Toyota RAV4 with a debit card and a U.S. driver’s license — no drama, no stress.Highly recommend this location for anyone looking for reliable service and a hassle-free rental experience.
August 06 · Olympe TchibozoThe entire experience was fast and smooth. I needed a car urgently, and although one wasn’t initially available, the staff contacted me as soon as one came in. The check-out process was quick, the car was clean, well-maintained, and ran perfectly. Returning the car was just as easy and efficient. Great service from start to finish!
July 22 · Jay EvoTheir customer service is on-point. If a reservation ever gets messed up, they take care of it right away. My recent experience was as I expected, quick and perfect. I'm not sure if there are cheaper rentals out there, but I prefer quality customer service, so Enterprise will always have my business.
June 25 · JocelynNot please. Called to address some questions regarding my rental. Such as not receiving my rental agreement and receipt via email as agreed, cigarette smell. I called 30 minutes later to speak to the person who attended to me. But she was unavailable, I left a message, no one returned my call. Today Saturday I called Sadly, I was rushed off of the phone because they were busy. Once I return this rental I will let my insurance company know what transpired and if by chance I need a rental , maybe not this location.
May 24 · Glorisela Murphy
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