Avis Car Rental Introduce
Introduction / Overview
For residents and visitors in the greater Gwinnett County area of Georgia, the Avis Car Rental location on Peachtree Industrial Blvd in Norcross offers a convenient and comprehensive solution for vehicle rental needs. As a well-known national brand, this agency provides the reliability of a large fleet combined with the accessibility of a local office. They serve a broad spectrum of the Georgia community, from business professionals needing a temporary ride to families planning a group trip that requires a van. The local team aims to provide a professional, smooth, and easy rental experience, focusing on high-quality, reliable vehicles that meet diverse transportation demands.
The service is designed to be comprehensive, covering standard car rental needs as well as specialized requirements like larger group transport and accessibility features. Positive local feedback highlights the quality of the vehicles and the professional conduct of the staff. One highly impressed customer specifically mentioned the clean, reliable cars and the genuinely caring service, stating that the entire process "is smooth, professional, and just feels easy." This reputation for providing clean, comfortable, and reliable transportation is a key reason many Georgians turn to this location when they need dependable mobility on the roads of Norcross and beyond.
Location and Accessibility
The Avis Car Rental agency is positioned conveniently in the Norcross/Peachtree Corners area, making it highly accessible for residents of Norcross, Duluth, Peachtree Corners, and other surrounding Gwinnett County communities. This location serves as an excellent non-airport pickup point, avoiding the congestion and surcharges often associated with Hartsfield-Jackson Atlanta International Airport (ATL) rentals.
Address: 5770 Peachtree Industrial Blvd Suite 109, Norcross, GA 30071, USA
The strategic placement on Peachtree Industrial Blvd provides direct access to a major north-south artery in the metro Atlanta region, simplifying travel for commuters and those exploring the wider Georgia area. More critically, the location is committed to accessibility, ensuring all Georgia customers can utilize their services without complication:
- Wheelchair Accessible Entrance: The facility is designed to be easily navigated by all patrons, offering a wheelchair accessible entrance.
- Wheelchair Accessible Parking Lot: Dedicated parking ensures convenient access from the moment customers arrive at the Norcross location.
These features underscore the agency’s commitment to providing on-site services that are available to every member of the community.
Services Offered (use a list)
Avis Car Rental in Norcross provides a full array of services typical of a major national car rental brand, tailored to the needs of the local Georgia market. Their offerings extend beyond simple car rental to include flexibility and specialized vehicles.
- General Car Rental Agency Services: Providing a wide selection of vehicles, from economy cars for efficient commuting to full-size sedans, SUVs, and luxury options.
- Van Rental Agency Services: Specializing in larger vehicle options, including minivans (such as the Chrysler Voyager or similar models) and large passenger vans (like 12-passenger and 15-passenger models) for group travel, sports teams, church groups, or large family outings across Georgia.
- Onsite Services: All rental transactions, vehicle pickup, and drop-off are managed on the premises, ensuring streamlined, direct customer service.
- Disability Services Support: As part of the Avis national network, the location can facilitate the reservation of vehicles with accessible features like hand controls or left-foot accelerators, often requiring advance booking through the dedicated Disability Center.
- Flexible Payment Options: Acceptance of major credit cards, bank-issued debit cards (subject to specific rental qualifications and credit checks for debit card users), and modern NFC mobile payments for convenience.
Features / Highlights (use a list)
The Norcross Avis location offers specific features that make it a compelling choice for local Georgia users, particularly those who value convenience, professional service, and accessibility.
- Professional and Reliable Service: Highlighted by customers, the service is often described as “smooth, professional, and just feels easy,” with a commitment to providing clean, reliable vehicles.
- Payment Flexibility: The location accepts a wide range of payment methods, including major Credit Cards, bank-issued Debit Cards (with mandatory specific policies like a credit check and a security hold, which is typically higher than a credit card hold), and the convenience of NFC Mobile Payments.
- Focus on Accessibility: The facility provides a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring the physical space is welcoming to all customers from the community.
- Diverse Fleet Availability: Having the designation of both a Car Rental and Van Rental Agency means the location is equipped to handle nearly any temporary transportation need, from a solo traveler to a large group outing or equipment transport requirement.
- National Brand Assurance: Renters benefit from the backing and standards of a global brand, which includes online reservation management and the potential for loyalty program benefits (like Avis Preferred), helping frequent renters in Georgia save time at the counter.
Contact Information (address, phone)
To inquire about vehicle availability, specific rental policies, or to confirm a reservation, customers in the Norcross area of Georgia can reach out to the Avis Car Rental location using the contact details below.
Address: 5770 Peachtree Industrial Blvd Suite 109, Norcross, GA 30071, USA
Phone: (770) 300-9726
Mobile Phone: +1 770-300-9726
What is Worth Choosing
Choosing the Avis Car Rental location in Norcross, GA, is most worthwhile for Georgia residents who prioritize the reliability of a national brand, the availability of a diverse vehicle fleet including vans, and a commitment to physical accessibility. This branch excels in providing a professional rental process that, according to positive reviews, is quick and straightforward when all policies are met.
This location is particularly recommended for:
- Group Travel Needs: If your organization or family in the Atlanta metro area requires a minivan, 12-passenger, or 15-passenger van, this location is confirmed to offer these larger vehicle classes.
- Customers with Mobility Concerns: The dedicated wheelchair accessible entrance and parking lot ensure the rental experience begins comfortably and conveniently for all patrons.
- Debit Card Users: While renting with a debit card involves strict national policies, including a credit check and a mandatory security hold (often $200-$300 or more, plus the cost of the rental), the option is available at most U.S. Avis locations, including Norcross. It is crucial to call ahead and confirm the required credit card for specific premium vehicles.
However, potential renters in Georgia must be fully aware of the importance of adhering to all rental policies to ensure a seamless experience. The negative customer review provides a stark example of how disputes over extensions, payment methods (missing a required credit card), and unexpected policy actions (such as being placed on a Do Not Rent list) can lead to significant distress. Therefore, before booking or attempting to extend a rental, you must:
- Confirm All Required Documentation: Before visiting, ensure you possess all necessary IDs and the specific payment method (credit card vs. debit card) required for your chosen vehicle class.
- Clarify Extension/Return Policies in Writing: For any extensions, obtain confirmation in writing (via email or a modified rental agreement) to avoid issues like unexpected repossession calls.
- Adhere to Office Hours: Always complete returns and transactions during posted business hours, allowing ample time to retrieve all personal belongings to prevent being locked out, a significant issue noted in one distressed report.
By leveraging the national brand's quality vehicles and accessible features while carefully managing the contract details and policies, this Norcross location can provide a high-quality, professional, and reliable car or van rental experience for all your Georgia travel needs.
Avis Car Rental Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
5770 Peachtree Industrial Blvd Suite 109, Norcross, GA 30071, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I’ve been using this service and I’m genuinely impressed — not just by the quality of the cars, but by the service itself and the way they treat you. Everything is smooth, professional, and just feels easy. Clean, reliable vehicles and a team that actually cares. Highly recommend to anyone who values both comfort and real human service. You won’t be disappointed.
September 18 · Улан СабиханHorrible Experience with Avis Car Rental - Unprofessional and DistressingI recently had an extremely frustrating and distressing experience with Avis, and I feel compelled to share it to warn others.I had rented a car from Avis for two weeks and called to extend my rental on a Friday, which was confirmed and seemed straightforward. However, three days later, I received a call informing me that the car was scheduled to be repossessed, and I needed to return it immediately. I tried calling customer service multiple times to clarify why my extension wasn’t processed, but I received no clear answers.I rushed to return the car to avoid any penalties, and when I arrived at the location just before closing, I was told I couldn’t rent a new car due to missing a required credit card. Despite this, I was still trying to find solutions. The staff became very impatient and rushed me, even though I was doing my best not to get stranded.To make matters worse, once the employees left for the night, they locked my belongings inside the car and left without unlocking the doors. I was left stranded, emotionally distressed, and had to call the police for assistance. When the police arrived, the Avis employee returned and, instead of assisting further, began to rush me and even called the police back to lock the doors again. I was shaken by the entire ordeal.To top it off, the initial Avis employee who helped me called to apologize and encouraged me to file a complaint. But just 20 minutes later, I received a call saying I was now on the Do Not Rent (DNR) list—with no explanation, leaving me unable to rent a car.This whole experience was completely unacceptable and unprofessional, and it has caused me significant stress and inconvenience. I am extremely disappointed in Avis and will never use their services again.Avoid Avis if you value your time and peace of mind.I inserted a pic of the employees vehicle who literally left without unlocking the doors for me to get my belongings out of the car!!
March 17 · Erieon WrightIt's actually ZERO STARS for me but it won't let me. This all went down 48 HOURS before I was scheduled to pickup a rental on JULY 2ND. Avis confirmed on JUNE 29th and the next morning - JUNE 30th that "I'm all set to go." Hours later after the last reminder, the same morning of JUN 30th I received a text that the car WILL NOT be available due to inventory. I called customer service as instructed and was told I had to pay an extra $55 if I were try to a car from another location. Beyond unacceptable. I booked way in advance. I spoke to 4 customer service agents and none of them could help me achieve a resolution without spending more money. A refund is 3-5 days one said. Another said 3-10 days. I asked to speak with a manager and I was told he was in a meeting and I would need to call back later to "try" to speak with the manager. I called again to make sure in fact the car was unavailable because I was still in disbelief. A rep told me she saw the car as available and I should give it sometime and check with the local rental later. I called the local rental to tell them what the rep said. He proceeded to tell him NOT to listen to customer service and says he argues with them all day because they don't know what they're talking about. Basically, the reps, local agents and online are usually not on the same page. He said, At least you're finding out now and not on the day of. 😳 Then, THE DAGGER! He asks me, is it a one-way rental? I confirmed with a yes. He says, THIS LOCATION DOES NOT DO ONE-WAY RENTALS. BUT....they took my money for a one-way rental on JUNE 13th and today is JUNE 30th!!!! I, of course, WAS SHOCKED...because I had no idea.I proceeded to tell him the AVIS customer service was ghetto. I told him I won't have a car and no money (immediate refund) to get another car. He listened to me talk to say how disappointed and frustrated I was. Then, he hung up the phone on me. 😳I AM NOT A HAPPY CAMPER. I doubt if I've ever used them before but going forward I will try my very best to avoid this car rental agency as much as it in my power to do so. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩Signed,The One Who Will Tell Others To Avoid Avis
October 03 · Sophia AmoyFor two years running I have attempted to rent a car from this location when visiting family. Both times I have been notified on the day of my reservation that no cars are available and that my reservation has been canceled. There is no compensation or assistance offered and the local branch will not cancel your reservation within the Avis system thus making it impossible for Avis’ corporate customer service to assist you.This is obviously an exceptionally poorly run business that is leaning on the brand Avis has to bring it customers that it will not hesitate to leave in lurch. They are leeching money without putting in even the slightest effort to actually provide an even nominal service.I hope someone sees this review and saves themselves of the trouble of being forced to drive all the way to the airport on extremely short notice.To the business owner, do everyone a favor and close up shop. You know you’re not doing good work and it’s making peoples lives difficult. Leave the business running to those who are capable of fulfilling commitments.
June 05 · Michael AguilarMoving to another state can be challenging at times for anyone. My issue was transportation and without being a resident getting a vehicle was tough. So I walked to the Avis by my home with no reservations and was greeted with a smile. Told them my current issue and they got me adjusted immediately without question. Set me up an account and helped me out with a monthly rental. Now 7 months later I’m still renting month to month based on Avis have the best service first pricing second. At this point I can go lease a vehicle but the relationship I’ve built with the company just keeps me coming back. 10/10 recommendations 5770 PEACHTREE INDUSTRIAL BLVDNORCROSS, GA, 30071 any day anytime.
July 29 · Tevoris Carter
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