Enterprise Rent-A-Car

- 1852 Richmond Ter, Staten Island, NY 10310

For New Yorkers—whether residents of Staten Island or visitors navigating the vast metropolis—reliable, local car rental is a necessity, not a luxury. The Enterprise Rent-A-Car location on Richmond Terrace stands out as a premier provider, offering more than just a transaction; it delivers a genuinely professional and human experience. Unlike larger, less personal city branches, this neighborhood location has cultivated a reputation for exceptional customer care, particularly during stressful times, such as when a personal vehicle is out of commission due to an accident or a total loss claim.

This Enterprise branch is a comprehensive transportation hub. Its core service is providing daily, weekly, and long-term car rentals, backed by the extensive resources of a national brand. However, what truly distinguishes the 1852 Richmond Terrace team is their commitment to the customer journey, from the moment a reservation is looked up to the final, easy return. Customers consistently highlight the team's professional, kind, and knowledgeable approach, ensuring that the process is smooth, stress-free, and clearly explained.

The service at this location goes far beyond a simple rental contract. For those dealing with insurance claims—a process that can be overwhelming—the staff provides supportive guidance and works diligently to manage rental extensions and insurance coordination with ease. Furthermore, this branch acts as a gateway to Enterprise’s unique Car Sales program, offering a transparent, no-haggle way to purchase high-quality, former rental vehicles, providing a holistic transportation solution for the New York community.

In a review, a customer who experienced a total vehicle loss praised the staff for providing helpful, non-pushy advice and arranging a referral to the car sales department, illustrating the seamlessly integrated nature of the rental and sales services. The focus here is on thoughtful guidance and genuinely helping the user make the best decision, establishing Enterprise on Richmond Terrace as a trusted advisor, not just a service provider.

The Enterprise Rent-A-Car branch is conveniently situated at 1852 Richmond Ter, Staten Island, NY 10310, USA. This location places it in the Port Richmond neighborhood, an area of Staten Island that is well-connected and easily accessible for residents across the borough.

Being located on Richmond Terrace, the branch is near significant traffic routes, which allows customers to quickly transition from picking up their rental to hitting the road, whether they are heading onto the Staten Island Expressway (I-278) or simply commuting within the local area. For those using public transport to reach the office, the location is serviced by several MTA bus routes on Richmond Terrace and nearby streets, connecting it efficiently to other parts of Staten Island and the St. George Ferry Terminal.

A key service highlight that enhances local accessibility is the commonly available practice of scheduled customer pick-up services during regular business hours. For New York drivers who have just had their car towed to a body shop or are stranded without a vehicle, the ability to be picked up directly by an Enterprise associate from their home or repair facility is an invaluable benefit, transforming a difficult situation into a simple, assisted transition into a replacement vehicle.

The Enterprise Rent-A-Car on Richmond Terrace offers a comprehensive suite of mobility solutions designed for both individual and corporate needs in New York:

• Daily and Weekly Car Rental: Standard short-term and extended rentals for general use, including fuel-efficient economy cars, full-size sedans, and more.
• Insurance Replacement Rentals: Specialized services and rates for customers whose personal vehicles are being repaired or have been declared a total loss, including direct billing arrangements with many insurance providers.
• Variety of Vehicle Classes: Access to a diverse fleet including comfortable and well-maintained SUVs (like the Jeep Grand Cherokee praised by a customer), Minivans for families, Pickup Trucks, and Luxury Sedans.
• Local Customer Pick-Up: A celebrated service where staff can arrange to pick up customers from their home or a repair shop during business hours, minimizing hassle after an incident.
• One-Way Rentals: Flexibility to return the rental car to a different Enterprise location, a convenient option for users traveling outside of Staten Island or the immediate NYC area.
• Enterprise Car Sales Referrals: Direct access and informed referrals to the non-commissioned car sales department, offering quality used vehicles for purchase with a no-haggle pricing policy.
• Extended Rental Management: Proactive and helpful assistance with extending rental agreements as needed, particularly important for those awaiting insurance settlements.

This Staten Island Enterprise branch is recognized for several operational and customer-focused features that make it a local favorite:

• Spotless, High-Quality Fleet: Vehicles, such as the rented Jeep, are consistently described as being in "excellent condition," "spotless," and "comfortable," with great maintenance (e.g., perfect AC operation) and energy efficiency.
• Superior Customer Experience: The staff is consistently rated as "kind, professional, and incredibly knowledgeable," providing a warm and human touch to the rental process.
• Hassle-Free Process: The pick-up and return procedures are noted for being quick, with minimal waiting time, and every detail, from the contract to the return inspection, is handled efficiently and clearly.
• Vehicle Cleanliness Guarantee: A memorable small detail is the effort to have the car "freshly washed on-site right before I drove off," underscoring a commitment to presentation and customer satisfaction.
• Supportive Insurance Guidance: Staff members are helpful and encouraging during the claims process, offering advice and assistance with necessary rental extensions.
• No-Pressure Sales Environment: The connection to Enterprise Car Sales is handled respectfully, with sales associates like Anita offering patient, kind, and thoughtful guidance without being "pushy," which is a significant relief for buyers.
• Focus on Lost Items: The staff’s honesty and thoughtfulness in notifying a customer who had forgotten personal items inside the returned vehicle demonstrates a high level of integrity and care.

For all inquiries regarding car rentals, insurance replacement vehicles, or to inquire about the Enterprise Car Sales program, please use the following contact information for the Richmond Terrace location:

Address: 1852 Richmond Ter, Staten Island, NY 10310, USA

Phone: (718) 442-6009

Mobile Phone: +1 718-442-6009

Choosing the Enterprise Rent-A-Car on Richmond Terrace is an excellent decision for any New Yorker prioritizing convenience, quality, and genuinely friendly service. When you are faced with the sudden need for a rental—especially after the trauma of an accident or vehicle loss—the compassionate and professional approach of the staff makes all the difference. Nick and the rest of the team are celebrated for making the process easy, offering clear explanations, and providing a level of supportive care that turns a necessary errand into a surprisingly positive experience.

The combination of a well-maintained, spotless rental fleet—featuring desirable vehicles like the comfortable and fuel-efficient Jeep models—and the comprehensive support for insurance-related rentals is unmatched. This is the place to go for a premium rental experience at a reasonable price, as attested by satisfied customers. Furthermore, the seamless integration with Enterprise Car Sales and its no-haggle policy, complete with the support of patient and kind sales associates, offers a trusted pathway if your need for a vehicle transitions from a rental to a purchase. For a reliable, human-centered, and stress-free car rental solution in Staten Island, this Enterprise location truly exceeds expectations and is an easy choice for local users.

Enterprise Rent-A-Car

1852 Richmond Ter, Staten Island, NY 10310, USA