Enterprise Rent-A-Car Introduce
For residents and visitors navigating the diverse transportation needs of Long Island, particularly in Suffolk County, Enterprise Rent-A-Car in Riverhead offers a comprehensive and convenient rental solution. Positioned strategically to serve both the local community and those heading out to the North Fork or The Hamptons, this local branch specializes in what is known as 'home city' rentals—providing essential mobility whether your own vehicle is in the shop, you need extra capacity for a group trip, or you are simply visiting the New York region.
Enterprise Rent-A-Car is a globally recognized brand known for its extensive fleet and commitment to customer service, and the Riverhead location reflects these standards while adding a local, community-focused touch. The agency stands out locally as being identified as women-owned, contributing positively to the diversity of business ownership on Long Island. They are prepared to meet a wide range of needs, from providing fuel-efficient compact cars for daily errands to large passenger vans for family vacations or group outings throughout New York.
However, potential customers should be aware that the local operation, like any high-volume service provider, has received mixed reviews concerning their customer communication and reservation management, particularly around vehicle availability and pick-up times, especially for larger vehicles like vans. One customer's experience highlighted an issue where a pre-booked van was unavailable at the promised time, requiring significant intervention from staff at a separate location to resolve. Conversely, other local customers, like 'Jen D,' praise the Riverhead team for their "easy and smooth rental process," "fantastic communication," and the benefit of being able to "speak with a real person" immediately over the phone. These contrasting experiences emphasize the need for customers to communicate clearly and confirm all reservation details directly with the Riverhead office, especially for critical group rentals.
The Riverhead Enterprise Rent-A-Car branch is ideally located for residents across Suffolk County. Its address is 1076 County Rd 58, Riverhead, NY 11901, USA. County Road 58, often referred to as Old Country Road, is a major commercial corridor in Riverhead, placing the agency in a highly accessible area near popular retail centers and dining options. This central positioning is a significant benefit for customers who may need to coordinate rental pick-ups or drop-offs with other daily activities.
Accessibility is a key focus at this location, ensuring a comfortable experience for all New York patrons. The facility proudly offers a Wheelchair accessible entrance, providing smooth access into the office, alongside a dedicated Wheelchair accessible parking lot. This commitment to accessibility is vital for ensuring that transportation for all members of the community remains seamless, regardless of mobility requirements. Its neighborhood location, rather than a busy airport terminal, also contributes to a generally less hectic pick-up and drop-off environment.
As a premier local branch of a major national brand, the Riverhead location offers a full spectrum of rental services tailored to both individual and commercial needs across Long Island:
- Car Rental Agency: Providing a diverse fleet including economy cars, sedans, SUVs, and luxury vehicles for both short-term daily rentals and extended weekly or monthly use.
- Van Rental Agency: Specializing in larger capacity rentals, including minivans and full-size passenger vans (such as 12-passenger options), essential for group travel to and from the many Long Island destinations, vineyards, and family events.
- Insurance Replacement Rentals: A core service focused on coordinating directly with insurance companies and local body shops to provide a replacement vehicle while a customer's personal car is undergoing repairs.
- Long-Term Rentals and Subscriptions: Offering flexible rental terms for individuals and businesses needing a vehicle for an extended period without the commitment of a lease or purchase.
- Commercial and Business Solutions: Providing customized programs for local businesses needing a reliable fleet for various operational requirements.
- Various Payment Options: Accepts major Credit cards and Debit cards, providing flexibility for payment and security deposits. They also offer the convenience of NFC mobile payments.
Given the importance of larger vehicle rentals in this location, confirmed by the customer reviews, those looking for vans should always verify their reservation and the specific documentation requirements well in advance of the pick-up date.
The Enterprise Rent-A-Car in Riverhead distinguishes itself in the competitive Long Island market through several key highlights and specialized services, all catering to the needs of the New York State resident:
- Proudly Women-Owned: The identification as a women-owned business is a significant feature, speaking to the local leadership and dedication to diverse business practices within the community.
- Active Military Discounts: The branch offers Active military discounts, providing valuable savings and support for service members and their families in the Suffolk County area.
- Multiple Payment Flexibility: The acceptance of Credit cards, Debit cards, and NFC mobile payments provides maximum convenience and flexibility, accommodating the preferences of nearly every customer.
- Accessibility Focused: Confirmed access features, including a Wheelchair accessible entrance and parking lot, ensure that the rental process is physically accessible to everyone in the New York community.
- Dedicated Local Support: Despite some operational challenges noted by a customer, the quick availability of staff over the phone—as praised by others—is a strong local advantage, contrasting with call centers found at non-local operations.
- Diverse Fleet for Local Needs: The ability to rent everything from a compact car to a full-size passenger van makes it a one-stop-shop for most Long Island transportation requirements, from small family trips to major event logistics.
These features, from supporting military families to ensuring full physical accessibility, reinforce the branch’s position as a locally engaged and responsible business partner in Riverhead.
The primary contact information for the Enterprise Rent-A-Car Riverhead location allows customers to easily reach out for reservations, rate inquiries, and policy clarifications. Direct communication is always the best way to secure an immediate solution for complex rental needs, especially concerning large vehicle bookings.
Address: 1076 County Rd 58, Riverhead, NY 11901, USA
Phone: (631) 369-6300
Mobile Phone: +1 631-369-6300
For any New Yorker in Suffolk County requiring a rental, the Enterprise Rent-A-Car in Riverhead is a compelling choice, primarily due to its integration of national reliability with strong local features. It is one of the only neighborhood agencies that combines the convenience of accepting both debit and credit cards with the modern ease of NFC mobile payments. The dedicated support shown by offering discounts to active military personnel is a meaningful community contribution. Furthermore, the specialized dual service as both a car and van rental agency, coupled with a focus on insurance replacements, means the Riverhead branch is uniquely equipped for nearly all local and temporary mobility crises, from a sedan needed after an accident to a 12-passenger van for a weekend winery tour on the North Fork. While past customer feedback suggests the importance of diligent reservation follow-up, the praised professionalism and helpfulness of individual staff members—exemplified by the positive story of Lorraine at a neighboring branch stepping in to save a family vacation—highlight that the core value of Enterprise's 'customer first' mentality is present within the regional operation. Choosing this Riverhead location is choosing a locally engaged business with a comprehensive service profile, making it a reliable pillar of transportation on the East End of Long Island. The commitment to full accessibility further cements its status as a top-tier rental option for everyone in the New York community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1076 County Rd 58, Riverhead, NY 11901, USA
Enterprise Rent-A-Car Reviews
priceinsuranceteamphonecleanvannameefficientcommunicationnissan
★ 5★ 4★ 3★ 2★ 1Enterprise itself, I don’t consider to be a bad company, But the riverhead location is absolutely insane not even one on one customer service. They multitask between customers. It’s was my first time with this location will never go back. My husband rented a 12 passenger Car two weeks in advance two days before pick up date they called him and informed that he cannot rent the car without a letter of declaration so I went to the office on Thursday a day before our trip to upstate. I asked to switch everything to my name and they told me that everything should be fine that there was no need to switch names I asked again because my husband wasn’t gonna be the one picking up anymore at 12 pm as he requested, but instead, I was gonna pick up at 4:30pm Friday after work and they said that there was no issue as long as I was there before 6 PM since Names were not changed my husband gets a call Friday at 4pm to inform him that the car is no longer available as pick up time was at 12pm. I ended up calling them and they told me that they had a 12 passenger van in Port Jefferson. I made my way from Centereach to Riverhead and then from Riverhead to Port Jefferson to be informed that the van was no longer available after I was already there. I spoke to multiple representatives I mean at least 8 people over the phone and nobody could give me a solution, but offer me two cars for the same price which unfortunately did not work for me. There was a reason why we rented the van way in advance! I ended up stopping by at 6:02 at the Medford location I was greeted with a huge smile by Lorraine, who helped me find a solution. She was an absolute pleasure even though the location was already closed, she still took her time did not rush me and kept apologizing for the other people‘s mistakes to help me find a car that would work for my family. She Reflects all the coaching opportunities that the riverhead location has. She definitely is a true hero for saving my family vacation.
October 13 · nancy roseteWhat a wonderful bunch of people working at the Riverhead Enterprise. Such an easy and smooth rental process and experience. I love how they answer the phone and you can speak with a real person! Fantastic communication, friendly and very professional. I will definitely use them again.Jen D
October 09 · Adaline EasterlyMike and his team at Enterprise are absolutely amazing. They went above and beyond for us and when we had 3 different vehicles we needed this trip, and Mike went out of his way to make sure we were set and things were taken care of. Every time we visit, this Enterprise never fails to amaze us with their warm and kind service, communciation, and just the around experience they provide. We will continue to use them and appreciate all you do for us, Mike!
October 14 · Sarah ArmstrongBest place to rent from! This was my first time getting a car with them due to an accident. They were able to get me a car similar to mine when insurance was trying to downgrade me. The process was so smooth and the staff is very friendly and knowledgable. Highly recommend getting your rental in this location.
August 19 · Pahola TeneBrandy, who picked up the phone when calling this branch, was extremely nice and helpful. When i described my issue to her she was understanding and did everything in her power to try and resole an issue created by another branch. 10/10 service on her part!
September 18 · James Wolf
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