Enterprise Rent-A-Car Introduce
For residents and travelers in the bustling Chicagoland region, specifically the Schaumburg area, finding a reliable vehicle is often the first step in any successful journey. Enterprise Rent-A-Car, conveniently located on East Golf Road, is a cornerstone of local mobility services. This location is well-regarded not only for its comprehensive fleet of rental cars and vans but also for its distinctive identity as an independently run, women-owned business, demonstrating a strong commitment to local entrepreneurship within the Illinois community.
Whether your vehicle is in the shop for service, you are planning a family road trip across the Midwest, or your business requires a reliable van for local operations, this Enterprise branch aims to provide the perfect transportation solution. Their offerings span from fuel-efficient compact cars and hybrid models for cost-effective commuting to spacious SUVs and large passenger vans, ensuring all needs are covered. Customer service is a key focus, striving to make the rental experience as smooth and hassle-free as possible, though potential renters should note the mixed feedback regarding service consistency and billing accuracy, particularly when it comes to insurance and refund processes.
The agency’s affiliation with the nationwide Enterprise network provides access to a large, well-maintained vehicle inventory while maintaining a localized, neighborhood feel. This hybrid approach offers the best of both worlds: the resources of a global leader combined with the personalized attention of a local Schaumburg business.
A notable highlight for many customers is the range of vehicle options. While specific models may vary based on availability, the general classes cover virtually every requirement. This local agency is classified as both a Car rental agency and a Van rental agency, specializing in accommodating both individuals and large groups. This diverse offering is particularly valuable in the Schaumburg area, which serves as a hub for both commercial activity and residential needs.
For those planning to rent, transparency is essential. Ensuring all details of the rental agreement, especially related to insurance, duration, and key return procedures, are clear can significantly contribute to a positive experience. The option for after-hours key drop-off, common at Enterprise neighborhood locations, provides added flexibility for returns outside of normal operating times.
The Enterprise Rent-A-Car branch is situated in a high-traffic, easily accessible area of Schaumburg, making it ideal for the local Illinois market. Its address is 1035 E Golf Rd, Schaumburg, IL 60173, USA. This location on East Golf Road is near major suburban intersections and thoroughfares, providing straightforward access for drivers throughout the northwest Chicago suburbs.
This commitment to convenience is paired with a strong focus on accommodating all customers. This Enterprise location proudly features several accessibility provisions:
- Wheelchair accessible entrance to the office
- Wheelchair accessible parking lot directly available for customer use
These features help ensure a welcoming and manageable experience for every customer, reflecting a dedication to inclusivity within the Schaumburg community.
As a full-service mobility provider, Enterprise Rent-A-Car on Golf Road offers a wide range of services to cater to the diverse needs of Illinois drivers. The two primary categories the business focuses on are general passenger vehicles and specialty group transport, ensuring flexibility for leisure, business, and replacement rentals.
- Diverse Fleet Selection: Offers vehicles in various classes, including economy, compact, mid-size, full-size, and premium sedans. The fleet also includes hybrid models for fuel-conscious travelers and American Muscle cars for those seeking a premium driving experience.
- SUV and Truck Rentals: Provides a selection of SUVs, from small and compact to full-size, suitable for family travel or extra cargo space. They also offer pickup trucks for local hauling and DIY projects.
- Van Rental Specialization: Specializes in larger vehicle rentals, offering minivans (for up to seven passengers) and large passenger vans (12- and 15-passenger models) ideal for group outings, team travel, or church groups. Cargo vans are also available for moving needs.
- Discounts for Military Personnel: Provides active military discounts, as well as special rates for veterans and government personnel for both leisure and official travel, honoring those who serve our country.
- Flexible Payment Options: Accepts all major payment methods for ease of transaction, including Credit cards, Debit cards, and quick, convenient NFC mobile payments (e.g., Apple Pay, Google Pay).
- Replacement Rentals: Coordinates with local auto body shops and dealerships (such as Patrick BMW, as noted in a review) to provide seamless temporary replacement vehicles for customers whose cars are undergoing maintenance or repairs.
- One-Way Rentals: The option to rent a vehicle for one-way travel, picking up in Schaumburg and dropping off at another Enterprise location nationwide, is available for long-distance movers and travelers.
- Enterprise Plus Loyalty Program: Customers can join the loyalty program to earn points toward free rental days and enjoy a faster booking and pickup process.
The Enterprise location in Schaumburg stands out for several key attributes that benefit its local user base:
- Women-Owned Business: The business is identified as women-owned, highlighting a commitment to diversity and local business leadership within the Schaumburg, IL, area.
- Military Recognition: A dedication to supporting the military community is evident through the provision of active military discounts and special government rates.
- Accessibility Features: The presence of both a wheelchair accessible entrance and a wheelchair accessible parking lot ensures the facility is easily usable by customers with mobility challenges.
- Modern Payment Methods: Acceptance of NFC mobile payments, in addition to traditional credit and debit cards, offers a highly convenient, modern payment experience.
- Customer Service Focus: Despite some noted issues, the business has a reputation for great customer service, with staff members focused on ensuring the physical vehicle is in great shape for the renter.
- Convenient Drop-off: The practice of providing a secure key drop box for after-hours returns offers essential flexibility for customers who need to return the vehicle outside of the agency's normal operating hours.
To arrange your next rental or inquire about vehicle availability and special rates, you can reach the Enterprise Rent-A-Car branch at the following contact points:
Address: 1035 E Golf Rd, Schaumburg, IL 60173, USA
Phone: (847) 517-8001
Mobile Phone: +1 847-517-8001 (This is the same number, typically used for mobile or international callers)
For individuals and families in the Illinois region, choosing this specific Enterprise location is worthwhile for several compelling reasons. Foremost among them is the sheer variety of the rental fleet. Whether your priority is gas mileage with a compact or hybrid, or passenger capacity with a minivan or 15-passenger van, the business has a vehicle tailored for your exact needs, from a quick trip to a full-scale move.
The unique blend of community commitment, as evidenced by its status as a women-owned business and its dedicated active military discounts, resonates with local Illinois values. The physical accessibility of the location, including wheelchair access, also ensures that they are prepared to serve a broad segment of the community without hindrance.
While the company is known for providing newer, well-maintained vehicles—as a customer noted, a car was generally in great shape—it is important to practice due diligence. To ensure the best experience, customers are advised to carefully review all terms, especially concerning insurance and the duration of the rental agreement, to prevent any billing misunderstandings, as reflected in certain customer reviews. However, the convenience, fleet diversity, and community focus, coupled with essential features like flexible payment and after-hours key drop, make Enterprise Rent-A-Car on E Golf Road in Schaumburg a strong and dependable choice for your next rental.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1035 E Golf Rd, Schaumburg, IL 60173, USA
Enterprise Rent-A-Car Reviews
pricedrivecallinsurancequestionsnameSUVcredit cardmanagementpickup
★ 5★ 4★ 3★ 2★ 1Very good experience, but some minor issues. Car was in great shape, aside from having a slow leak in one tire (I can see how that would be hard for them to catch though). They didn't have a hybrid, so I wasn't keen on the gas mileage, but it was fine for short-term use. Customer service was great. Primary reason for not giving them 5 stars is because they gave me 2 key fobs, which normally I'd say was great, but the fobs were secured together with a cable and said they were not able to separate them. Some sort of new corporate policy. There was no way I was going to stick such a big wad in my pocket, so after fiddling with them a bit, I figured out a way to separate them.
August 05 · Joy pjpjkThis happened in October 2024, I had dropped my car for service at Patrick BMW and since they didn't have a loaner available, they booked me a rental from here and told me that they will be bearing the rental cost.The staff at Enterprise who assisted me recommended that I take the insurance at around $30/day.I picked up the car on Friday 10/18 and returned it in the afternoon of Saturday 10/19/2024. Since you were closed, I dropped my keys in the drop box after parking the car in the parking lot outside of your outlet.However, I was in for a shock when I noticed that I was charged for three days of insurance (all through the weekend until 10/20) despite having the car just for a day.I have made multiple calls and visits and every single time I get the same false assurance that the excess amount would be refunded to my card and it has been close to 10 months and yet there is no refund.I would definitely not recommend Enterprise, especially this outlet in Schaumburg which is filled with scamsters!
August 03 · Karthik SastryI had such a great experience with this location. Very standard procedure and they were thorough in detail with any questions I had. Ryan was very kind and helpful, overall an excellent experience with the car and customer service.
August 30 · Viviana PliegoRented several times from here and never had a problem. Wish they had more staff but it could be so much worse. Really enjoyed working Ellis, he is very friendly and helpful
October 08 · Niraj ShahIf u have an option to use another renal service in the area, please do! I needed a car that the insurance was paying them for. It took me over an hour to get the car, even though there were 3 people working there up front. I ended up receiving a dirty car and one that was smoked in, even though the car had a no smoking sign. I asked for it to be cleaned and nothing was done. And they had nothin NOTHING to spray or disinfect or help with the smell! I tried to remove the smell myself with vrlarious products and cleaning techniques, to no avail. Im trying to return or replace the car and have spent over 100 dollars to do my own cleaning and over multiple phone calls with the branch and their customer service line. Im still on hold! Lol . This is NOT customer service. Not only are they getting money from our insurance, im paying for the overage, for a car I can't drive for more than 5 min at time! Really frustrating.
August 06 · Nisha Chandran
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