ACE Rent A Car

- 124-10 S Conduit Ave, South Ozone Park, NY 11420

For residents and visitors in the New York metropolitan area seeking a reliable, budget-conscious alternative to the major on-airport rental agencies, ACE Rent A Car provides an option conveniently located just outside John F. Kennedy International Airport (JFK). Situated in South Ozone Park, Queens, this car rental agency aims to offer competitive daily rates for travelers and locals alike, making it a frequent choice for those looking to save money on their transportation needs.

The agency specializes exclusively as a car rental provider, offering a variety of vehicle types to suit different purposes, from compact cars ideal for city driving to larger SUVs and vans for road trips or moving needs. Operating from an off-airport location, ACE relies on a shuttle service to connect customers arriving at JFK from the airport's central transportation hub. This model is often associated with lower overhead costs, which can translate into the attractive rates that initially draw customers to their service.

However, potential customers in the New York area should approach this option with awareness of the experiences of previous renters. While some customers, like the one who praised the "absolutely amazing experience" and the "professional, and super helpful" staff member, report excellent service and a pristine vehicle, others have faced significant challenges. A common issue revolves around reservation cancellations, perceived bait-and-switch tactics regarding pricing upon arrival, lengthy wait times due to limited staffing, and unexpected additional charges like insurance fees. This indicates that while the agency can deliver a smooth experience, particularly when a reservation is successfully fulfilled, customers should exercise diligence in confirming all policies and final pricing before committing to the rental.

Understanding the specific location details, operating procedures, and payment policies is crucial for ensuring a hassle-free rental experience with ACE, especially in a high-demand, high-stress environment like a major airport location in New York.

The ACE Rent A Car facility is strategically located outside the main JFK airport premises, a common arrangement for agencies offering more economical rates.

Address: 124-10 S Conduit Ave, South Ozone Park, NY 11420, USA

• Off-Airport Proximity: The location is near JFK International Airport, making it accessible for air travelers. However, it is important to note that it is an off-site facility and not located in the Federal Circle consolidated rental center.
• Shuttle Service to JFK: To reach the rental location from the airport terminals, travelers must first take the free AirTrain to the Federal Circle station. From there, a complimentary shuttle service is required to transport customers to the ACE office in South Ozone Park. Customers are generally advised to call the agency upon arrival at Federal Circle to request pickup.
• Operating Hours: The standard operating hours are from 6:00 AM to 11:30 PM, seven days a week. Due to its shuttle reliance, customers with late-night arrival times, especially close to the closing hour, must be acutely aware of this operational cutoff. Customers should be prepared for potential delays in shuttle service or counter processing, as noted in customer feedback regarding long waits and limited staffing.
• Local Access: The address places the agency near South Conduit Avenue, providing direct access to key New York thoroughfares like the Belt Parkway, connecting Queens, Brooklyn, and Long Island, facilitating local travel once the vehicle is secured.
• On-Site Parking: The facility offers On-site parking for customers, which simplifies the pick-up and drop-off process once they arrive at the location via shuttle or private vehicle.

ACE Rent A Car operates as a dedicated Car rental agency, providing the fundamental services necessary for securing a vehicle in the New York area.

• Vehicle Rental: The agency offers a selection of car classes, typically including compact, economy, intermediate, full-size sedans, SUVs, and vans, catering to various travel needs from solo trips to family vacations and group events.
• Onsite Services: All primary rental functions—including paperwork completion, vehicle inspection, and key handover—are performed at the local office.
• Payment Flexibility: ACE accepts both Credit cards and Debit cards for payment. However, renters planning to use a debit card should verify specific, often strict, company requirements beforehand, as these policies frequently involve presenting a roundtrip airline ticket and proof of full-coverage insurance that transfers to the rental vehicle.
• Deposit Requirement: Customers must typically provide a security deposit (often around $300 plus the estimated cost of the rental) at the time of pick-up, even if the rental rate was initially quoted as “pay at pickup.”
• Toll Payment Solutions (e.g., E-ZPass): While not explicitly detailed, off-airport rental agencies near JFK typically offer or require enrollment in an electronic toll payment system (like E-ZPass) to manage the region’s cashless tolls, a vital service for driving in New York.

The features and highlights of choosing ACE Rent A Car often center on their potential for highly competitive pricing, though this must be weighed against customer service variables.

• Affordable Base Rates: The primary draw is the possibility of securing rental rates significantly lower than those offered by major competitors, particularly through online travel agencies. This can present a major cost saving for budget-conscious New York area travelers.
• Debit Card Acceptance: The acceptance of debit cards for payment and deposit, while subject to strict conditions, expands accessibility to a broader range of local customers who may not wish to use a credit card.
• Variety of Fleet Options: The inventory typically covers the most popular vehicle segments, from economical city cars to comfortable SUVs, ensuring travelers have options for their specific trip requirements.
• Wheelchair Accessible Parking: The provision of a Wheelchair accessible parking lot shows an intent to accommodate all customers, improving the physical accessibility of the facility.
• Positive Staff Encounters: Despite organizational issues mentioned in some feedback, certain employees, such as the professional and helpful Davron mentioned in a review, consistently deliver excellent customer service, highlighting the potential for a very positive experience.

For current operating information, reservation inquiries, or shuttle requests upon arrival at JFK's Federal Circle, please use the following contact details.

Address: 124-10 S Conduit Ave, South Ozone Park, NY 11420, USA

Phone: (855) 550-0008

Mobile Phone: +1 855-550-0008

ACE Rent A Car in South Ozone Park, serving the JFK area, is primarily worth choosing for New York users prioritizing the lowest potential base rate. The agency’s off-airport location and business model are designed to deliver highly aggressive pricing, which is a powerful incentive for travelers on a strict budget or for local residents requiring a short-term rental without the premium associated with on-site airport brands. If your reservation and travel plans are straightforward and you seek maximum cost savings, this location is an attractive option.

However, the decision to rent here must be made with eyes wide open, due to highly volatile customer experiences. The extensive wait times, the risk of reservation cancellation for late arrivals (even within operating hours), and the possibility of significant price hikes upon arrival—as detailed in negative customer feedback—suggest a need for caution. The company's policy of not pre-charging for online reservations, while seemingly flexible, appears to be a factor in their inventory management issues and last-minute cancellations, which can leave a traveler stranded in an isolated area.

To maximize the chance of a positive rental experience at ACE, New York customers should:

• Call ahead to confirm the reservation status and shuttle availability right after landing at JFK.
• Arrive well before the 11:30 PM closing time to account for potential delays.
• Be prepared to present all necessary documentation, including a valid driver’s license, a major credit card, and proof of insurance, especially if intending to use a debit card.
• Diligently scrutinize the final contract at the counter for any added insurance or fee charges that were not anticipated or clearly listed during the initial booking.

The potential for significant savings is the main benefit, but customers must be prepared to be proactive and firm to navigate the challenges associated with this budget-conscious, off-airport car rental alternative.

ACE Rent A Car

124-10 S Conduit Ave, South Ozone Park, NY 11420, USA