Enterprise Rent-A-Car

- 2590 Library Rd, Pittsburgh, PA 15234

For those living in or navigating the Greater Pittsburgh area, especially the South Hills communities, securing reliable transportation is often essential, whether for a weekend getaway or, crucially, when your own vehicle is unexpectedly out of commission. The Enterprise Rent-A-Car branch located at 2590 Library Road is a pillar of the local 'home city' rental market in Pennsylvania, earning a reputation not only for its extensive fleet but also for its commitment to customer support, particularly during challenging times.

Enterprise is a nationally recognized name, but this local Pittsburgh office focuses on the day-to-day needs of area residents. Unlike airport locations that primarily cater to travelers, the Library Road branch specializes in providing insurance replacement rentals, corporate rentals, and general vehicle needs for people whose primary transportation is at the mechanic. This dedication to serving the local user base is what defines their service model, making them a crucial resource for the Pennsylvania community.

A major convenience highlighted by customers is the availability of their local pick-up service, a signature offering by Enterprise that sets them apart from many competitors. This service is invaluable for customers in the Pittsburgh area who are without a vehicle and need transportation to the rental office to begin their trip. The team here understands that when life throws a wrench in your plans—such as a major car repair or, as one customer mentioned, dealing with a complex warranty issue after a car purchase—reliable transportation is a necessity, not a luxury.

The success of this location is clearly rooted in its team. Reviews frequently call out specific employees, like Magan, Tory, and Josh, as "ROCKSTAR" individuals who go above and beyond to make a "horrible situation" significantly better. This level of personalized, empathetic service is a testament to the branch’s internal culture and its focus on being a supportive partner during stressful vehicle-related emergencies in Western Pennsylvania.

The Enterprise Rent-A-Car branch is situated in the South Hills area of Pittsburgh, placing it conveniently for residents of Castle Shannon, Bethel Park, Mt. Lebanon, and other southern suburbs. The full address for the location is:

2590 Library Rd, Pittsburgh, PA 15234, USA

Library Road, which is also part of US Route 19, is a major arterial road, making the office easy to access via personal vehicle or public transportation in the South Hills. The location is an excellent hub for those needing to commute into the city center or travel outward to other parts of Pennsylvania for work or family visits.

This "home city" branch is designed around serving local customers. It operates under standard weekday and Saturday hours, though it is crucial for customers to verify the exact operating times when making a reservation. Based on typical Enterprise branch hours in the region, the general schedule is:

• Monday - Friday: Typically operating hours in the range of 8:00 AM to 6:00 PM.
• Saturday: Typically operating hours in the range of 9:00 AM to 12:00 PM.
• Sunday: Generally closed.

Customers should note that for a neighborhood location like this one, after-hours returns are typically not available, meaning vehicles must be returned during business hours. The unparalleled accessibility feature of this location is the local pick-up service, where an employee will come to your home or mechanic's shop to bring you to the rental office to complete your paperwork and get your rental car. While this service is invaluable, customers are encouraged to be precise with directions or confirm the driver is using GPS to ensure a speedy pick-up.

The 2590 Library Road Enterprise Rent-A-Car offers a comprehensive array of rental services tailored for the Pennsylvania market:

• Complimentary Local Pick-Up Service: This signature service is offered at no additional cost and is especially useful for customers with disabled vehicles or who do not have a ride to the branch.
• Extensive Fleet Options: The branch stocks everything from fuel-efficient Economy and Compact cars (ideal for city driving in Pittsburgh and saving on tolls) to full-size Sedans, SUVs (Compact to Full-size), Minivans, and sometimes specialty vehicles like Premium or Luxury sedans.
• Insurance Replacement Focus: The staff is well-versed in working directly with insurance companies for accident or repair claims, making the transition to a rental car seamless for customers dealing with a loss of use claim.
• Renter's Spouse/Partner Driver: As a standard Enterprise policy, the renter's spouse or domestic partner who meets the age and license requirements is authorized to drive at no extra charge. Other additional drivers incur a standard daily fee.
• Flexible Fuel Options: Customers can choose between pre-paying for a full tank, having Enterprise refuel and paying the market price plus a service fee, or refilling the tank themselves before returning the vehicle.
• Variety of Payment Methods: The branch accepts major credit cards for easy transactions. While debit cards can be used, it is highly recommended to call the branch directly to confirm their specific deposit and documentation requirements for using a debit card, as policies can be strict at non-airport locations.

What truly makes this Pittsburgh South Hills branch stand out are its operational and customer-focused highlights:

• Exceptional Customer Empathy: Numerous reviews attest to the staff's ability to handle difficult, long-term rental situations—like those involving protracted insurance claims or lemon law complications—with professionalism, patience, and a positive attitude. The personal touch from employees like Magan and Tory is a major advantage.
• Home City Specialization: The branch is centrally focused on the 'home city' market, meaning their operational workflow is optimized for local drop-offs, repairs, and insurance claims, rather than the quick, high-volume flow of an airport terminal.
• Convenient After-Hours Return Option: Although the counter closes, the branch typically offers an after-hours return service, allowing customers to drop off the vehicle and keys at a designated area, providing flexibility for late-evening returns (renters remain responsible until the vehicle is officially checked in the next business day).
• Unlimited Mileage on Many Rentals: For Pennsylvania renters planning extensive trips across the Commonwealth or out of state, many standard rentals come with unlimited mileage, offering peace of mind and no surprise charges.
• Enterprise Plus® Rewards: Repeat customers can benefit from the Enterprise Plus loyalty program, earning points toward free rental days and potentially receiving expedited service at the counter, a benefit worth utilizing for frequent renters.

Whether you are planning a trip to Philadelphia, needing a replacement vehicle while touring the Pennsylvania Grand Canyon, or just commuting through Pittsburgh, you can contact the branch using the details below. It is always best to call the local number for any questions regarding specific vehicle availability or the local pick-up service.

Address: 2590 Library Rd, Pittsburgh, PA 15234, USA

Phone (Local Branch): (412) 881-7232

Mobile Phone (Local Branch): +1 412-881-7232

For Pennsylvania residents, particularly those in the Pittsburgh South Hills region, the Enterprise Rent-A-Car on Library Road is arguably the best choice when faced with a local vehicle need. This location stands out not for its competitive pricing alone—though their rates are generally strong—but for their superior dedication to the customer service aspect of the rental process, especially during stressful circumstances.

The true value of this branch lies in its unique customer-centric structure. The complimentary local pick-up service removes a huge logistical headache for anyone whose car is disabled or who lacks a ride. This focus on "we come to you" is invaluable in the neighborhood rental industry. More importantly, the human element, as evidenced by the praise for team members like Magan and Tory, ensures that when a customer is dealing with a serious problem—like being stuck with a 'lemon' car, as one user was—the rental experience becomes a source of relief and support rather than another point of frustration.

While one customer did express frustration regarding an employee's knowledge of the local area and use of a GPS during the pick-up, this appears to be an exception. The overwhelming feedback points to a team that is empathetic, professional, and efficient when dealing with complex, ongoing rental needs. Customers should proactively use their own GPS to guide the driver during pick-up and utilize Enterprise's online booking to streamline the counter process, but they can trust that the staff is prepared to offer personalized assistance.

In summary, if you are a Pittsburgh area resident needing a temporary rental due to a vehicle being at the mechanic, an insurance claim, or a long-term business need, you should choose the Library Road Enterprise. You are not just renting a car; you are gaining access to a dedicated local team that excels at making difficult vehicle situations as painless as possible, ensuring you stay mobile and focused on navigating the challenges of life in Pennsylvania.

Enterprise Rent-A-Car

2590 Library Rd, Pittsburgh, PA 15234, USA