Enterprise Rent-A-Car

- 364 Maple St, Marlborough, MA 01752

For Massachusetts residents in the MetroWest area, the Enterprise Rent-A-Car branch at 364 Maple Street in Marlborough represents a highly reliable and customer-focused solution for all their short-term vehicle needs. This location is part of a globally recognized brand but operates with a strong commitment to local, personalized service, often serving as a lifeline for customers whose personal vehicles are undergoing repairs or who need temporary transportation for business or pleasure.

This particular Marlborough branch distinguishes itself in several key ways. Notably, it proudly identifies as a **women-owned business**, contributing to the diversity and entrepreneurial spirit of the local community. It is a dual-service provider, functioning as both a general car rental agency and a van rental specialist, offering a wide array of vehicles ranging from fuel-efficient economy cars and comfortable mid-sized SUVs (like the clean, great-shape mid-sized SUV mentioned in a customer review) to high-capacity passenger vans.

Customer feedback consistently praises the staff's professionalism, efficiency, and willingness to assist, often in contrast to "miserable experiences" encountered at competitors. One standout testimony recounts how the manager was able to immediately secure a vehicle and match a customer's budget after a neighboring competitor unexpectedly canceled a reservation. This focus on turning a stressful situation into a positive, efficient transaction is a core strength of the Marlborough team.

The branch also offers practical features that enhance the rental experience, including active military discounts—a valuable benefit for local service members and their families—and a commitment to accessibility with a wheelchair accessible entrance and parking. Coupled with the signature Enterprise offering of free customer pick-up service from non-airport locations, this Marlborough branch is positioned as an indispensable local resource.

The Enterprise Rent-A-Car facility is conveniently situated at **364 Maple St, Marlborough, MA 01752, USA**. This location is well-placed within the MetroWest region, offering easy access for residents and businesses in Marlborough, Northborough, Southborough, Hudson, and the surrounding areas. Its placement on a major street makes it simple to navigate to and from, connecting quickly to Routes 20 and I-495 for travel throughout Massachusetts.

Accessibility and convenience are priorities at this location, ensuring a comfortable experience from the moment customers arrive:

• **On-site Parking:** Ample parking is available directly at the facility, making vehicle exchange and administrative tasks easy and hassle-free.
• **Wheelchair Accessible Entrance:** The entrance is designed to be fully accessible, accommodating all customers regardless of mobility needs.
• **Wheelchair Accessible Parking Lot:** Dedicated accessible parking spaces are provided to ensure a short, convenient path from the car to the office door.

The branch operates with regular business hours, typically open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 12:00 PM (closed on Sunday). For customers needing to return a vehicle outside of these hours, the branch offers an after-hours return service. This involves securely parking the vehicle in a designated space, locking the doors, and placing the keys in a drop box. Customers should be aware that they remain responsible for the vehicle until an employee inspects it the next business day.

The Enterprise Rent-A-Car in Marlborough provides a comprehensive suite of mobility services designed to meet diverse customer needs, from insurance replacement rentals to family road trips.

• **Diverse Vehicle Fleet:** They maintain a wide selection of vehicles, categorized as both a general car rental agency and a van rental agency, ensuring a fit for any purpose:
  • Economy and Compact Cars for fuel efficiency and city driving.
  • Mid-Size and Full-Size Sedans for comfort during longer trips.
  • SUVs of various sizes, including mid-sized SUVs (like the one a customer noted was clean and in great shape), for families and luggage capacity.
  • Minivans and Passenger Vans (up to 15-passenger) for group travel and large family outings.
• **Complimentary Customer Pick-Up Service:** A key Enterprise feature, this branch offers free pick-up service for customers at non-airport locations during normal business hours. This is especially helpful for those whose primary vehicle is in the shop or who need transportation to the rental office. Customers must call the branch directly to schedule and confirm the pick-up time.
• **Onsite Services:** All rental and check-in/check-out procedures are handled directly at the 364 Maple Street location, ensuring a streamlined and professional experience.
• **Direct Billing and Insurance Replacement:** Enterprise is a major provider for insurance replacement rentals, working directly with most Massachusetts auto insurance carriers to get customers into a replacement vehicle quickly following an accident or repair event.
• **Flexible Payment Methods:** To ensure a smooth transaction for all customers, the agency accepts:
  • Credit Cards
  • Debit Cards
  • NFC Mobile Payments (for modern, contactless transactions)
• **Active Military Discounts:** Special pricing and rates are available for active duty military personnel, reflecting the company's commitment to supporting service members.

The Marlborough Enterprise Rent-A-Car branch stands out in the competitive MetroWest market due to its unique combination of corporate reach and local distinctions:

• **Demonstrated Superior Customer Service:** Customer testimonials highlight the staff's ability to swiftly manage challenging situations—such as a last-minute competitor cancellation—with professionalism and solutions-oriented efficiency. The manager's action to match a budget and get a customer on the road immediately showcases this commitment.
• **Women-Owned Business Designation:** This classification is a notable highlight for customers who prioritize supporting women-led enterprises within the Massachusetts business community.
• **Active Military Discount Program:** A highly valuable benefit, this feature provides tangible savings and recognition for the sacrifices of active military members and their families in the region.
• **Free Local Pick-Up Service:** This signature Enterprise service is a major convenience feature for local customers, eliminating the logistical challenge of getting to the rental office when their own car is unavailable.
• **Commitment to Accessibility:** The provision of both a wheelchair accessible entrance and parking lot ensures that the branch is accommodating and welcoming to all members of the community.
• **Quality Fleet and Cleanliness:** Customers consistently note the excellent condition and cleanliness of the rental vehicles, suggesting a strong maintenance and preparation process that ensures reliability on the road.

For Massachusetts residents in the Marlborough area looking to reserve a car, confirm a reservation, or schedule the free local pick-up service, the following contact information should be used. Given the high demand for their vehicles, especially for insurance replacement, it is always recommended to call the office directly to confirm availability and discuss specific vehicle needs.

• **Address:** 364 Maple St, Marlborough, MA 01752, USA
• **Phone:** (508) 480-0221
• **Mobile Phone (Alternate):** +1 508-480-0221

Standard operating hours are Monday–Friday, 8:00 AM – 6:00 PM, and Saturday, 9:00 AM – 12:00 PM. Always confirm holiday hours or any service changes by calling ahead. For after-hours returns, use the designated drop box, but remember liability for the vehicle continues until the team checks it in the next morning.

The Enterprise Rent-A-Car at 364 Maple St in Marlborough is unequivocally worth choosing if you value a blend of **national reliability with personalized, local accountability**. The primary reason to choose this branch is its proven track record of **superior, efficient customer service**, which is particularly crucial during stressful times, such as when a personal vehicle is unexpectedly out of commission. The local manager and staff, like the professional and kind Tatum, have been shown to go above and beyond to provide immediate solutions, even when competitors fail.

The **free customer pick-up service** is an unmatched convenience factor, especially for insurance-related rentals where the customer often has no other means of transport. Coupled with the extensive, well-maintained fleet—ensuring you get a clean, reliable car or van—and the valuable **active military discounts**, the overall package is highly competitive. By choosing this women-owned Marlborough location, customers are guaranteed a professional, efficient, and solution-focused experience, making it the top choice for car and van rentals across the MetroWest region.

Enterprise Rent-A-Car

364 Maple St, Marlborough, MA 01752, USA