Enterprise Rent-A-Car Introduce
For New Yorkers or visitors needing reliable and versatile transportation within or departing the metropolitan area, the Enterprise Rent-A-Car location in Greenwich Village stands out as a key neighborhood resource. Located on Thompson Street, this branch offers a range of car and van rental options designed to meet the diverse needs of Manhattan residents, students from nearby New York University (NYU), and travelers alike. Known for being identified as a women-owned business, this local agency provides a convenient, neighborhood-focused alternative to airport rental services, making it simpler to secure a vehicle for weekend getaways, business trips, or moving needs right from the heart of the city. While the experience of any car rental can vary, this location aims to provide a professional service with a focus on quick, efficient transactions, helping you navigate the sometimes-stressful process of securing a vehicle in a busy urban environment.
Enterprise Rent-A-Car in Greenwich Village, categorized as both a Car rental agency and a Van rental agency, is positioned to serve a wide array of local mobility needs. Whether you require a compact sedan for city driving, a spacious SUV for a family excursion, or a passenger van for group travel, this branch in Manhattan’s vibrant Lower Manhattan area has options to explore. The staff is committed to facilitating smooth rentals, though customers frequently recommend allocating ample time, particularly during peak hours, and confirming all contract details before finalizing the transaction. Transparency regarding extra charges and rental agreement add-ons is always advised for a fully satisfactory experience.
The Enterprise Rent-A-Car branch is ideally situated in the highly accessible neighborhood of Greenwich Village. This location benefits from being close to major subway lines and bus routes, providing excellent connectivity for New York City users who rely on public transit to reach the rental office. Its position near the dynamic area of NYU and the central Lower Manhattan hub makes it a practical choice for students, faculty, and local residents. Being in a walkable neighborhood with access to essential city infrastructure, it offers a distinct advantage for those looking to bypass the congestion of major airport rental counters. However, potential renters should remember that returning a vehicle in a dense Manhattan neighborhood requires planning, as the location does not offer after-hours return service, meaning drop-offs must be completed during its operating hours.
Finding the location at the intersection of Thompson Street allows for relatively straightforward pick-up, though, as with any Manhattan location, street parking and navigating city traffic can be challenging. Customers often praise the convenience of its placement for quick escapes out of the city, such as trips to Upstate New York, New Jersey, or Pennsylvania. For a stress-free start to your rental, confirming the exact procedures for vehicle collection and any required documentation ahead of time is highly recommended. The professional staff are generally on hand to help guide you through the process, but as evidenced by customer feedback, arriving prepared can significantly expedite your experience.
The surrounding area offers amenities that are helpful for renters. From cafes to grab a coffee before a long drive to local businesses where you can handle last-minute needs, the Greenwich Village setting is advantageous. Its proximity to Washington Square Park and other city landmarks means that even the trip to pick up your car can be part of an overall New York City experience, rather than a detour to an industrial area.
This Enterprise location provides several essential services for both individual and commercial renters:
- Car Rental Agency Services: Offering a wide variety of passenger vehicles, from economy cars suitable for city errands to full-size sedans, SUVs, and potentially specialty vehicles for longer trips.
- Van Rental Agency Services: Specializing in larger vehicle rentals, including minivans for families and passenger vans (up to 12 or 15 passengers) for group outings or business use. Cargo vans are also available for moving or large hauling projects.
- One-Way Rentals: The ability to pick up a car in New York City and drop it off at another Enterprise location, such as those in Pennsylvania or other states, catering to travelers with specific itinerary needs. Note that one-way rentals may have distinct terms and fees.
- Optional Rental Coverage and Add-Ons: Offering products like Damage Waiver (DW), Extended Protection, and other optional services for added peace of mind, with daily fees that vary based on the vehicle type.
- Fuel Options: Customers have choices regarding how they wish to pay for fuel, including pre-paying for a full tank or allowing the agency to refuel the vehicle upon return (for an associated charge).
- Additional Driver Policy: Allows for the addition of authorized drivers, often including the renter’s spouse or domestic partner at no additional charge, provided they meet all standard requirements. A daily fee typically applies for other additional drivers.
The Greenwich Village Enterprise Rent-A-Car branch offers unique and standard features designed to improve the rental experience:
- Identifies as a Women-Owned Business: This designation highlights a commitment to diversity and community support.
- Active Military Discounts: A valuable feature providing financial savings for active service members, which is an important consideration for military families and personnel.
- Flexible Payment Methods: The location accepts major Credit Cards, Debit Cards, and modern NFC Mobile Payments, offering versatility in how renters can secure and pay for their reservation.
- Customer-Focused Staff: While individual experiences vary, the location is known for having dedicated employees who can assist with smooth check-out and explain new car features.
- Convenient for NYU Area: Its proximity makes it the optimal choice for students and faculty in the NYU area needing short-term or weekend vehicle access.
- Cross-Border Travel Allowed: Renters are typically permitted to travel into Canada with their rental vehicle, though restrictions apply to certain luxury and exotic vehicle classes.
- Corporate Account Services: Offers specialized services and contract rates for eligible renters using assigned Corporate ID numbers (CIDs).
The Enterprise Rent-A-Car location in the Greenwich Village area can be reached at the following contact points:
Address: 221 Thompson St, New York, NY 10012, USA
Phone: (212) 533-2900 / Mobile Phone: +1 212-533-2900
Choosing the Enterprise Rent-A-Car on Thompson Street offers several compelling reasons for local New York users. Firstly, its prime location in Greenwich Village eliminates the often-lengthy and inconvenient process of traveling to a major airport just to pick up a car. For Manhattan residents, this neighborhood branch provides an accessible, quick-turnaround solution for immediate travel needs, whether it's an impromptu trip or a planned move. The dual offering of both car and van rental services is a significant plus, accommodating everything from a solo day trip to a large family or commercial moving requirement with a fleet that includes vehicles like the popular Chrysler Pacifica van.
Furthermore, the agency’s identification as a women-owned business and its provision of active military discounts reflect an inclusive and community-supportive operational philosophy that many customers value. The acceptance of various payment methods, including credit cards, debit cards, and NFC mobile payments, adds a layer of flexibility essential in a fast-paced environment like New York City. Despite some isolated negative feedback regarding specific employees and vehicle conditions (such as cleanliness or fuel level), overall professional reviews often highlight excellent management and staff who facilitate smooth transactions, particularly when customers arrive prepared and confirm all contractual terms, especially concerning additional options and fees.
For renters focused on transparency and a quick process, the general positive sentiment often centers on the helpfulness of the team and the overall quality of the vehicles provided. By clarifying all potential extra charges before finalizing the agreement and knowing the rental policies in advance—particularly concerning damage waivers and fuel—New York customers can ensure they have a satisfactory experience. Ultimately, the Thompson Street Enterprise is a centrally located, full-service option that provides a necessary link for New Yorkers seeking reliable road access beyond the confines of the subway map. Its features and location make it a pragmatic and locally integrated choice for your next rental.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
221 Thompson St, New York, NY 10012, USA
Enterprise Rent-A-Car Reviews
pricecleanteammanagerpick updrivinginsurancesystemofficeoverbooked
★ 5★ 4★ 3★ 2★ 1I typically refrain from leaving reviews, as my experiences are usually positive. However, I feel compelled to share my recent experience, which was disappointing. My wife and I visited New York City from Pennsylvania to see family, and we encountered car trouble that left us stranded near the Lower East Side of Manhattan. Fortunately, my son was able to secure a rental vehicle for us to pick up from the Enterprise location in Greenwich Village and drop off in Pennsylvania. Upon entering the location, I was not greeted, and I encountered an employee named Hector who displayed a distinctly unprofessional attitude. My experience was further exacerbated when I simply requested to use the restroom, resulting in an insult rather than assistance. This level of customer service is unacceptable, especially considering the stressful circumstances of being stranded during rush hour on a Friday afternoon in New York City. While another employee named Kevin initially provided helpful service, I later discovered that he had added an extra option to my rental agreement, costing $16 per day, which I had not agreed to. Additionally, the vehicle provided to me was in an unsatisfactory condition, being extremely dirty and not even having a full tank of gas—only half a tank was offered. This experience has left me feeling that the level of professionalism displayed was far below expectations. As a paying customer, I believe it is important to receive respectful and attentive service. I sincerely hope that a manager or supervisor addresses this situation and provides Hector with the necessary training in customer service. Overall, this experience was far from satisfactory. I was forced to leave a 1 star review because Google automatically makes you enter a star at least to actually post the review. If it were up to me, i would rate this location a negative 5 stars.
September 07 · Franklyn PerezExcellent managers. Make sure you know all the extra charges. Decide before arriving if you are in a rush. Great car, clean. Great staff. Very smooth transaction, and they helped me understand new features on car very quickly. Great drive.
August 07 · DoritI frequently rent cars in the city and have almost always had negative experiences (like no cars available when I go to pick up) until this one. This was easily the best rental car experience I’ve had, despite a few wrinkles along the way. The team works really hard to make it a good experience for their customers and it shows.
September 18 · Honor FlanneryThis enterprise location literally saved us! On July 31st, my husband and I were supposed to head back to Toronto, but our Porter flight was cancelled without explanation and the earliest flight available into Toronto wasn't for two days after. We were in full panic mode, as we had to get home to our son! (Yes, we realize this sounds a lot like Home Alone). As no flights were available, we looked into buses and trains (all unavailable) and all the rental cars via Expedia did not allow us to drop off a rental car in Toronto. We were completely stranded. We decided to walk to this Enterprise location as it was close to our hotel and speak to someone in person to see if they could help. We are SO thankful we met Kevin. He found us a car that we were able to drop off in Toronto! He was super helpful, kind, and found a quick solution to ease us instantly. The next day, he even called my husband to make sure we had returned home ok! We will absolutely use Enterprise in the future, as we were so impressed with how they handled our extremely stressful travel experience.
August 02 · Katherine PalumboI’ve been an Enterprise Plus member for years and have always considered Enterprise my go-to rental agency. To get my family home to Delaware from NYC, we reserved a one-way rental from Enterprise’s Greenwich Village branch at 221 Thompson St, chosen for its proximity to our hotel. The evening before pickup, a representative called to confirm the reservation and ensure we still needed the car. I confirmed and thanked him for the courtesy.The next morning, after a 30-minute walk from our hotel—and just one minute away from the rental office—we received a call from the branch manager, Dan Brewer, informing us that they were overbooked, had run out of cars, and our reservation would not be honored. Inside the office, Dan offered no apology or assistance. His justification: “Things like this happen, it’s out of my control.” When I asked why we weren’t notified earlier—especially after confirming the night before—he gave me a blank stare and explained he’d recently moved from Vermont, had only been on the job six months, and was simply following protocol and instructions from his manager, Nick Lala.When we suggested he contact another Enterprise location to help fulfill the confirmed reservation, he refused. He dismissed our suggestions and reiterated that it was out of his control, claiming he had no way to reach other branches. Neither Dan nor his two staff members made any effort to help us resolve the situation. He was dismissive and suggested we “go to the Enterprise airport location—they always have cars.” That location is a 40-minute cab ride from Greenwich Village during that hour. When I asked if he could help by at least confirming availability, he said he had no contacts there and couldn’t help.We had already checked out of our hotel. Our daughter was waiting in the lobby with all our luggage, relying on this rental to get home. We stepped outside, Googled the LaGuardia Enterprise contact number, and called them ourselves—only to be told they had no cars available. Thankfully, we had already recognized Dan’s lack of professionalism and didn’t rely on his advice.This experience was unacceptable on multiple levels. Enterprise appears to have no internal protocol for employees to communicate across locations, and in an age of instant connectivity, that is both inefficient and inexcusable. This incident left us stranded without warning, and the lack of professionalism and customer care at this location was deeply disappointing. Dan’s dismissive attitude and lack of training reflect poorly not just on him, but on his manager and the company’s standards. For a billion-dollar industry not to implement basic communication tools across its network is laughable.Would I rent from this location again? Absolutely not. I now have serious doubts about the reliability of any future reservation with Enterprise. We eventually made it home by renting from Budget at LaGuardia—who, unlike Enterprise, actually had vehicles and treated us with respect.
September 14 · Romero van Bochove
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