Avis Car Rental

- 120 Warren St, New York, NY 10007

Introduction / Overview: Avis in the Heart of Lower Manhattan

Avis Car Rental, a globally recognized name in vehicle hire, maintains a corporate location right in the bustling heart of Lower Manhattan at 120 Warren Street. This agency is a key resource for New York residents and business professionals working in the Financial District, Tribeca, and surrounding downtown areas who require a temporary set of wheels, whether for a quick escape out of the city or for essential business transportation. As a major car and van rental agency, this branch is designed to cater to a diverse clientele, offering everything from compact cars ideal for navigating the Tri-State area to larger vans for group travel or moving purposes.

The location operates under the comprehensive policies of the international Avis brand, providing access to a substantial fleet that typically includes economy, compact, intermediate, full-size, SUV, luxury, and specialty vehicles, alongside dedicated van rental options. It is an established player in the competitive New York City market, often used by corporate clients and loyalty program members who expect the benefits associated with a premium brand, such as the President's Circle program's guaranteed car reservations and potential upgrades.

Location and Accessibility: Downtown Convenience

The Avis branch is strategically located at 120 Warren St, New York, NY 10007, USA, nestled between Greenwich Street and West Street. This spot in Lower Manhattan’s Financial District offers considerable convenience for local users, as it is highly accessible by various means of public transit, including the nearby World Trade Center transit hub, as well as several subway lines. The street-level location within a city parking garage is an important detail, as it means renters can pick up and return vehicles directly on-site, a significant logistical benefit in a dense urban environment like Manhattan.

A notable feature is the availability of on-site parking, which facilitates the crucial in-and-out process of vehicle collection and return. However, New Yorkers should be aware that the hours of operation for this specific location are often limited, typically running from 6:30 AM to 3:00 PM, seven days a week, a shorter schedule than some other city branches. While after-hours returns are possible, customers should verify the exact procedure to avoid complications. Due to its corporate nature, the facility may not offer a complimentary pick-up service, as is common with certain smaller Avis locations, so planning your arrival via taxi or public transportation is advisable.

Services Offered

As a full-service, major-brand rental agency, Avis at 120 Warren Street provides a complete suite of rental services and options:

• Daily, Weekly, and Monthly Car Rental: Comprehensive short-term and long-term rental options for personal and business use, with better savings often available for extended periods (such as 15 days or more).
• Diverse Fleet Selection: Offerings typically cover all major vehicle categories, including economy sedans, intermediate and full-size vehicles, various sizes of SUVs, minivans (7-passenger), and luxury/premium cars.
• Van Rental Agency Services: Dedicated provision of passenger vans (e.g., 12-passenger vans) for group travel or larger capacity needs, confirming the agency's dual classification as a car and van rental provider.
• Avis Preferred and Loyalty Programs: Management of reservations and benefits for members of the Avis Preferred program, including benefits for Preferred Plus and President's Circle tiers, which include counter bypass and potential upgrades.
• Payment Flexibility: Accepts a range of payment methods for the rental, including both Credit cards and Debit cards, although specific policies regarding debit card use for the security hold/deposit must be confirmed at the counter.
• Optional Services: Customers can add extras like GPS navigation, SiriusXM® satellite radio, Extended Roadside Assistance, and pre-paid fuel options to their rental agreements.

Features / Highlights

The key features of this location combine the strengths of the global Avis brand with localized convenience:

• Prime Downtown Location: Situated immediately near the Financial District, it offers maximum convenience for business travelers and downtown residents.
• On-Site Parking/Garage Access: The ability to conduct pick-up and drop-off within a city parking garage at the address simplifies the process dramatically compared to street-level operations in high-traffic Manhattan.
• National Corporate Infrastructure: Customers benefit from Avis's large fleet, standardized rental agreements, and dedicated customer support channels for issues like lost items or accident claims.
• President's Circle Benefits: Loyalty members, such as those in the President’s Circle, are entitled to valuable benefits like a guaranteed car (up to a full-size vehicle) when reserved 24 hours in advance and a two-car-class upgrade (when reserving a midsize or above and available), benefits that are crucial for high-frequency New York renters.

Contact Information

For reservations, general inquiries, or specific questions about fleet availability at the Lower Manhattan Warren Street branch:

Address: 120 Warren St, New York, NY 10007, USA

Primary Phone: (917) 591-9977

Mobile Phone (Direct Line): +1 917-591-9977

What Is Worth Choosing

Choosing the Avis Car Rental location at 120 Warren St is most worthwhile for specific segments of the New York public, particularly those who rely on the brand’s larger infrastructure and premier services. This location is worth choosing for:

• Avis Loyalty Members: If you are a member of the Avis Preferred program, especially President's Circle, choosing this corporate branch provides the best opportunity to access and utilize your full benefits, such as counter-bypass and guaranteed vehicle availability (when booked correctly), which helps streamline the rental process dramatically.
• Financial District/Tribeca Workers and Residents: The proximity to major downtown business hubs makes this location exceptionally convenient for quickly picking up a vehicle for a weekend trip or urgent business travel, eliminating the need to commute uptown or to an airport.
• Renters Needing Specialty Vehicles: With its classification as a car and van rental agency, it is a reliable local option for securing minivans or passenger vans, which can be scarce at smaller neighborhood locations.

However, potential customers, particularly new renters or those relying on strict scheduling, must consider the reported customer feedback regarding this specific branch. The provided reviews highlight serious concerns about significant wait times, vehicle cleanliness, and—most critically—unprofessional and rude staff behavior, including a reported instance of offensive remarks and refusal to honor confirmed reservations and loyalty program benefits like guaranteed upgrades. Given that these are isolated, highly negative accounts, potential customers are advised to approach their rental with clear documentation of their reservation and loyalty status, and to contact the dedicated President's Club support line directly for issues if their status applies. While the brand promises a premium experience, the local execution at this address has, at times, been highly criticized by its own customers.

Avis Car Rental

120 Warren St, New York, NY 10007, USA