Enterprise Rent-A-Car

- 6003 Urbana Pike, Frederick, MD 21704

For residents, businesses, and military personnel in the Frederick, Maryland area, having access to reliable, convenient, and diverse transportation options is essential. The Enterprise Rent-A-Car branch located at 6003 Urbana Pike serves as a prominent local resource, offering everything from compact economy cars for quick errands to large passenger vans for group travel. Known nationally for its extensive fleet and dedication to customer service, this local office works to uphold those standards while serving the specific needs of the Maryland community.

This location stands out with its commitment to diversity, proudly identifying itself as a women-owned business. This provides a distinct local flavor and a unique point of pride for a major national brand operating within the Frederick County business landscape. Furthermore, its operations are based on providing Onsite services, ensuring that vehicles are maintained and available directly at the location for convenient pickup and return.

A significant highlight for the Frederick community, particularly given the proximity to major military installations, is the availability of Active military discounts. Enterprise is known for offering special rates for both official government travel and personal leisure trips for active-duty members, veterans, and retired personnel, demonstrating a strong commitment to those who serve. Renters are encouraged to inquire directly or check the Enterprise military programs for full discount details, as military identification is typically required.

However, the customer experience at the Urbana Pike location can be varied, which is important for any potential renter to be aware of. While many customers report an "outstanding" experience marked by efficient service, professionalism, and going "above and beyond"—including receiving complimentary vehicle upgrades—others have encountered significant issues. One lengthy customer review points to a highly negative experience involving what was described as a dishonest and unjustified cleaning fee, unhelpful management, and a general feeling of disrespect, particularly concerning a high-value, long-term rental contract. The contrast in reviews highlights that while exceptional staff members like Kareem can deliver top-tier service, consistent application of policy and management resolution of disputes may vary, especially when vehicle damage or cleaning fees are involved. Customers are well-advised to thoroughly document the vehicle's condition both before and after rental.

The branch’s flexible payment options cater to modern renters. They accept traditional Credit cards and Debit cards, as well as enabling quick transactions through NFC mobile payments. For customers using a debit card, it is crucial to understand that non-airport Enterprise locations often require additional documentation, such as utility bills and a recent paycheck stub, along with a substantial security deposit, to rent a vehicle. Calling ahead to confirm the exact local requirements is highly recommended to prevent delays or cancellation at the counter.

The Enterprise Rent-A-Car office is situated in a convenient, non-airport location, making it an easily accessible option for Frederick residents who need local car replacement or weekend getaway vehicles. The Urbana Pike location provides direct access to major routes, simplifying the process of getting on the road.

The physical address for the branch is:

• Address: 6003 Urbana Pike, Frederick, MD 21704, USA

The operating hours are structured to accommodate most commuters and weekend plans:

• Monday – Friday: 7:30 AM to 6:00 PM
• Saturday: 9:00 AM to 1:00 PM
• Sunday: 9:00 AM to 12:00 PM (Noon)

The facility is committed to providing service to all customers and includes key features for ease of access:

• Wheelchair Accessible Entrance: Ensures a smooth, barrier-free path into the rental office.
• Wheelchair Accessible Parking Lot: Designated parking spaces are available for individuals with mobility challenges.
• On-site Parking: Ample parking is available for customers to leave their personal vehicle while renting.

As a premier transportation solutions provider, the Urbana Pike location offers more than just standard car rental services:

• Car Rental Agency: A diverse fleet of vehicles ranging from fuel-efficient economy cars and mid-size sedans to various classes of SUVs and luxury vehicles.
• Van Rental Agency: Offers spacious options, typically including minivans and large passenger vans (e.g., 15-passenger vans), catering to group travel, corporate events, or large family needs.
• Complimentary Customer Pick-Up: Enterprise is well-known for its policy of offering to pick up local customers at no extra charge, a significant convenience when a primary vehicle is unavailable. This service must be arranged by calling the branch directly.
• Active Military and Government Discounts: Provides special discounted rates for active-duty military, veterans, and government employees for both personal and official travel.
• Flexible Payment Methods: Accepts major Credit cards, Debit cards (subject to strict local requirements), and modern NFC mobile payments.
• After-Hours Vehicle Return: A secure key drop-off system is available for returns outside of normal operating hours, though all responsibility for the vehicle remains with the renter until official check-in.
• Long-Term Rentals and Insurance Replacements: Dedicated support for renters requiring a vehicle for an extended period, often in conjunction with insurance claims.

Several key features make this specific Enterprise branch a compelling option for local users:

• Identifies as Women-Owned: Demonstrates a commitment to diverse business ownership within the Frederick community.
• Strong Military Support: Offering extensive Active military discounts and specialized rates for government and military travel is a valuable asset to the local population.
• Commitment to Customer Service: Highlighted by the willingness of employees to provide vehicle upgrades when inventory allows and to deliver a "smooth, efficient, and genuinely pleasant" experience.
• Convenient Location and Parking: The Urbana Pike spot, with On-site parking, is easy to reach and is not subject to the typical high-volume, rush of an airport rental facility.
• Modern Payment Flexibility: Acceptance of NFC mobile payments in addition to traditional card methods shows an embrace of convenience and modern transaction technology.
• After-Hours Drop-Off Option: The availability of a key drop-box is a practical feature, though renters should be mindful of the liability until the official check-in the next day.

For making a reservation, clarifying documentation requirements, or arranging the free local pick-up service, customers can contact the branch directly:

• Address: 6003 Urbana Pike, Frederick, MD 21704, USA
• Phone: (301) 695-8822
• Mobile Phone: +1 301-695-8822

Choosing the Enterprise Rent-A-Car on Urbana Pike in Frederick, MD, is most valuable for the local Maryland resident who values convenience, specialized discounts, and the extensive network of a major, trusted rental brand. The availability of the complimentary local pick-up service is a game-changer for people needing a replacement vehicle while their primary car is in the shop, eliminating the logistical headache of getting to the rental office. This service alone is a major draw that sets it apart from many competitors.

Furthermore, for the military and government community, the structured Active military discounts offer tangible savings and a seamless booking process for both official and personal use. This focus on key community segments, coupled with the business's identity as a women-owned entity, adds a layer of community support that many customers appreciate. The broad fleet, covering everything from cars to dedicated Van rental agency options, ensures a solution for almost any temporary transportation need.

To ensure the best experience, however, local users should heed the feedback regarding the potential for disputes. It is highly recommended to perform a detailed vehicle inspection with a staff member at pick-up, taking time-stamped photos or videos of the vehicle's interior and exterior condition. If using a Debit card, call the branch well in advance to fully understand the necessary documents—such as utility bills and pay stubs—and the required deposit amount, as these non-credit card rules are often strict at non-airport locations. While this branch has demonstrated the capacity for truly outstanding customer service, a proactive approach by the renter will best mitigate the risk of later misunderstandings, allowing them to fully benefit from the excellent fleet and convenient location that Enterprise Urbana Pike provides.

Enterprise Rent-A-Car

6003 Urbana Pike, Frederick, MD 21704, USA