Enterprise Rent-A-Car Introduce
For residents across Montgomery County, Maryland, finding a reliable, conveniently located, and customer-focused car rental agency is essential, especially when dealing with insurance claims, vehicle repairs, or simply planning a local trip. The Enterprise Rent-A-Car branch located on Frederick Road in Germantown offers a comprehensive solution, distinguishing itself not only as part of a trusted national brand but also through its commitment to localized, attentive service.
This particular location serves as a critical local mobility hub, offering a wide array of vehicles ranging from standard sedans to larger vans, ensuring that local users can secure the right vehicle for any task, whether it's an emergency replacement car or a larger vehicle for a group outing. What often sets a local branch apart is the personal attention, which is a key focus here. Customer feedback frequently highlights the staff's efforts, even under pressure. For instance, the Branch Manager, Sarah H., is consistently praised for her exceptional advocacy on behalf of customers—successfully fighting for a premium vehicle replacement after an injury—and for her empathy in quickly resolving issues like car safety concerns, as noted in several detailed reviews.
However, the same feedback also points to operational realities. The occasional issue with vehicle cleanliness (like White Castle boxes under seats or unwashed cars) is mentioned, which the staff attribute to limited Saturday staffing and the speed required to get vehicles ready. This transparency from the team, and their commitment to resolving safety and comfort issues immediately, suggests a staff that prioritizes customer satisfaction and operational speed over minor cosmetic perfection, especially during peak times. This local Germantown branch is clearly focused on making the rental and return process exceptionally easy, with customers reporting check-in and return times under fifteen and ten minutes, respectively, affirming its reputation for efficiency.
Enterprise Rent-A-Car in Germantown, MD, is a full-service car and van rental agency dedicated to serving the local Montgomery County community. Unlike large airport hubs, this branch's primary mission is to cater to the "home-city" market—providing vehicles for insurance replacements, mechanical repairs, corporate travel, and family needs. This focus translates into a highly personalized customer experience, where the staff often goes the extra mile to ensure clients are placed in a vehicle that meets their specific requirements, as evidenced by staff members being commended for their professional advocacy and quick, empathetic problem resolution.
The Germantown location is particularly notable for its identity as a women-owned business, demonstrating leadership and commitment to the community. They specialize in both standard car rental and van rental services, making them a versatile option for any local requirement, from a compact sedan for a daily commute to a passenger van for moving a large group. The service is characterized by a commitment to quick processing, with staff like Britney and Nolan earning praise for their speed and detail-oriented handling of both pick-up and drop-off procedures.
This Enterprise Rent-A-Car branch is ideally situated for residents and businesses in the Germantown and Gaithersburg areas, providing easy access from major local thoroughfares.
- Address: 19801 Frederick Rd, Germantown, MD 20876, USA
- Convenience: The location on Frederick Road (Route 355) places it near local shopping centers and main routes, making it easy to reach when a personal vehicle is unavailable.
- Wheelchair Accessible Entrance: Provides a smooth, barrier-free entry into the facility for all customers, including those with mobility challenges.
- Wheelchair Accessible Parking Lot: Dedicated parking is available, offering proximity and ease of transition from a personal vehicle or transport service to the rental counter.
As a dual-service agency, Enterprise Rent-A-Car in Germantown provides a wide and flexible array of vehicle options and rental services tailored to local needs:
- Car Rental Agency: Offering the full spectrum of the Enterprise fleet, including economy, compact, mid-size, and full-size sedans, as well as SUVs (including mid-sized SUVs that often feature desirable amenities like tinted back windows for security).
- Van Rental Agency: Supplying larger vehicles, such as passenger vans, essential for group transportation, large family outings, or moving significant cargo.
- Onsite Services: All rental, pick-up, and return processes are handled directly at the Germantown location, ensuring a singular point of contact and convenience for customers.
- Insurance/Accident Replacement Rentals: The staff is known for working closely with insurance adjusters and is commended for advocating for customers to ensure they receive an appropriate replacement class, even when dealing with difficult claim situations.
- Fast Check-in/Return: Dedicated staff members strive to minimize customer wait times, with a noted ability to process a new rental in under 15 minutes and returns in under 10 minutes.
This Germantown branch offers distinct features and benefits that enhance the overall rental experience for local users in Maryland:
- Identifies as Women-Owned: Supporting a business that is recognized as women-owned aligns with community values and highlights the local leadership of the branch.
- Active Military Discounts: The agency offers special rates and considerations for active military members, acknowledging and supporting the service community in the Montgomery County area.
- Flexible Payment Options: In addition to accepting standard Credit Cards and Debit Cards, the branch is modern and convenient by accepting NFC mobile payments (e.g., Apple Pay, Google Pay).
- Commitment to Resolution: Customer feedback consistently praises the staff, particularly management, for being apologetic, empathetic, and highly effective at resolving unfortunate situations, prioritizing customer safety and comfort over minor procedural issues.
- Vehicle Diversity: A variety of modern and well-maintained vehicles are typically available, including SUVs with tinted windows for increased cargo security, meeting the diverse transport needs of Maryland drivers.
For scheduling a rental, confirming vehicle availability, or discussing specific needs such as insurance replacement or military discounts, customers can contact the Germantown branch directly.
- Address: 19801 Frederick Rd, Germantown, MD 20876, USA
- Phone (Primary): (301) 515-4200
- Mobile Phone: +1 301-515-4200
For anyone in the Montgomery County region of Maryland, the Enterprise Rent-A-Car location at 19801 Frederick Rd in Germantown is an excellent choice, primarily because of its proven commitment to customer service and local community support. What makes this branch truly stand out is the human element: the staff, including the branch manager, consistently demonstrates a willingness to go to bat for the customer, resolve issues with empathy, and prioritize safety above all else, even when faced with staffing or fleet turnover challenges. This dedication to handling "unfortunate things" appropriately, as one reviewer noted, is priceless for customers who are already dealing with stress from accidents or breakdowns.
The agency’s dual classification as both a car and van rental service, combined with key features like Active Military Discounts and modern NFC Mobile Payments, positions it as a flexible and forward-thinking local business. Furthermore, supporting a branch that identifies as women-owned is a positive for community-minded renters. While the cleanliness of some high-demand vehicles can occasionally be less than perfect due to the branch's speed and limited weekend staff—a common operational reality—the guarantee of a fast, safe, and ultimately comfortable resolution makes this Germantown Enterprise branch a highly reliable and recommendable choice for all your vehicle rental needs in Maryland.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
19801 Frederick Rd, Germantown, MD 20876, USA
Enterprise Rent-A-Car Reviews
pick upinsurancecallmanagerSUVmorningdoorcheck indeskindividual
★ 5★ 4★ 3★ 2★ 1Sarah H. (Branch Manager) deserves to be commended. Some reviewers appear to have an issue with her but I’m a frequent client and never had an issue with her. I was injured when I was rear-ended last week. The at fault insurance tried to put me into an econobox that caused my back injury to hurt super bad. They tried to do this even though I drive a luxury vehicle. Sarah went to bat for me and called my adjuster and together we got upgraded to a premium.I was switched out to a 2024 Camry originally from Louisiana with 45,000 miles on it, Georgia plates CYN1082. It had a cigarette burn on the steering wheel and on the driver’s seat and was filthy with stained seats and front end damage from a previous driver who clearly had hit a speed bump at full speed and caused mechanical and cosmetic damage (which was evidenced when I looked at the photos I took of the car before I left the lot. At this point, all I cared about was comfort and safety. On the way to work on the interstate I noticed the car shuddering badly when braking from highway speed and the alignment way off pulling to the left. It was terrifying. I called Sarah when they opened the next day and she was apologetic and empathetic. I’ve never been so scared to drive a vehicle in my life, terrified the brakes would give out on the highway.On a peak Saturday, she saved a recently returned 2024 Hyundai Tucson SEL for me and I feel so comfortable and safe. It wasn’t washed and it wasn’t detailed and had White Castle boxes under the seats… but they’re running with limited staff on a Saturday! The fact that she did this for me speaks volumes to her character. The only area of improvement is the cleanliness of the cars.Brodie (sp) was super polite and apologetic as well. Nice guy. Kudos to him as well! It just goes to show that if you handle issues like an adult and with empathy you can expect it back. Unfortunate things happen. What matters is that they be appropriately resolved!
September 13 · Anonthony MousOverall, an exceptionally easy process.Due to an emergency, I had to rent a car. Went online through their website and reserved a car. Went to the location and Britney worked with me to get me in the car and on my way. Britney was professional and detail oriented. From the time of check-in, inspection of the car, and handing me my keys, it took me less than 15 minutes. Returning the car, was just as easy. Nolan came out and inspected the car and I was on my way in under 10 minutes.The mid-sized SUV was clean, and in great condition. It met my needs. Since most SUV rental cars don’t come with a cargo cover, I was glad to see that the back windows were tinted enough, so no one could see what was inside. Fantastic experience!
June 24 · Ed VigezziMy experience with this local office was positive.It was a 17-day rent while my car was in a repair shop after accident. Communication was great, they picked up phone every time I called. The staff were friendly, they did go an extra mile for me providing a larger car (then initially offered) on the day of pick up without price increase, which was helpful. The car was a nice newer model, fun to drive and had some new driving/safety features I had not tried before. They also gave me a ride back to the repair shop to pick up my fixed car. Overall, I am very satisfied and will consider to give them my business next time if I need a rental car. Thanks!
February 28 · r mRented again at 9/8/2025 in early morning. Sarah Hagan went beyond and above to understand my travel situation and allocated most suitable vehicle for my long-distance drive. The process is fast and clear, professional and friendly. I am out of the door in 15 minutes feeling everything been taken care of for my trip. Many thanks to Sarah and the team.
September 15 · Peter Z. TanHad to get a rental for 2 weeks because I hit a deer with my car lol. The representative I spoke to on the phone was very courteous and efficient. She was able to schedule me a time for pick up within 3 hours of my call, which really helped me out because I do a lot of driving back and forth from work and for other personal matters. The rental I had needed an oil change within the first week, I called and was told I needed to bring it back because it was cutting it close. I had to take extra time off of work to drop off and swap the vehicle with another one. The second rental I was provided, backside driver side tire had low tire pressure. So I had to put air in it myself. I did end up taking it out to the beach for a weekend which was lovely. My car needed another day in the shop so another day was added to my rental agreement, but that was an easy fix on their end. It is irritating that I had to drop off the rental mid day instead of being given til the end of the day to bring it in. So once again I had to take extra time off of work to get it returned in time to avoid being charged for another day, and still had to wait several hours without a vehicle til my car was done in shop. The staff in the office were kind and friendly, but overall it is disappointing that I had to take so much time off of work to make arrangements for these rentals. Had to drop off and fill up 2 tanks, and see I was still charged a “fuel reimbursement” fee of $3.83 anyway. What the hell is that about? Lol. I’m glad to be done with it.
July 16 · Chelsea Rayne
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