Hertz Car Rental - Frederick - Buckeystown Pike

- 5732 Buckeystown Pike #29, Frederick, MD 21704

For residents and visitors in the heart of Maryland, the Hertz Car Rental location on Buckeystown Pike in Frederick serves as a vital resource for reliable transportation solutions. Situated in the bustling commercial corridor, this agency is not just another rental counter; it's a key local hub for a broad spectrum of needs, ranging from a quick weekend getaway car to specialized vehicles like cargo vans for moving projects. The Frederick branch, under the banner of a globally recognized brand, aims to deliver a wide-ranging fleet backed by convenient onsite services.

Operating as a full-service car rental agency, the Buckeystown Pike location provides standard passenger vehicles—including sedans, SUVs, and even luxury or electric vehicles (EVs)—in addition to its noteworthy offering of commercial cargo vans. This dual capability makes it a practical choice for Frederick County customers, whether they are planning a family trip to the Catoctin Mountains or handling a large-scale move across the region.

Customer experiences at this location, like at many high-volume service providers, highlight the critical role of individual employee commitment. While some renters—even long-time, high-tier loyalty members—have expressed general frustrations with corporate policies, particularly regarding the redemption of points or difficulties with vehicle swaps, the local staff's performance can make a substantial difference. For instance, an employee named "Dezary" has been specifically recognized for outstanding commitment, taking personal responsibility to address a customer's issue with a vehicle swap (from a Polestar EV with reported issues to a Tesla from a different location) when other channels had failed. This dedication demonstrates a potential for personalized, proactive problem-solving at the local level.

As a local user in Maryland, it is important to understand this dynamic: while renters benefit from the fleet size and resources of a national company like Hertz, navigating the rental process, especially for specialized or non-standard vehicles like EVs, requires diligence. Customers are advised to confirm all details, vehicle availability, and policies directly with the local Frederick office to ensure their needs—whether it's sufficient charge on an EV or the proper size cargo van—are met upon arrival.

The Frederick Buckeystown Pike location is committed to providing service options that enhance the customer experience, including onsite services for efficient transactions and thoughtful accessibility features.

The Hertz Car Rental branch is situated at a highly accessible location in Frederick, Maryland, making it convenient for residents of Frederick County and those traveling along the Interstate 270 corridor.

The exact address is 5732 Buckeystown Pike #29, Frederick, MD 21704, USA. Buckeystown Pike is a significant artery that connects to major regional routes, offering easy access to both downtown Frederick and the primary highways leading toward Washington D.C. and Baltimore. This strategic placement helps customers quickly pick up their rental and get on the road, whether heading north to Gettysburg or south into the metropolitan areas.

Standard operating hours for the branch are generally Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM, with the office closed on Sunday. These hours reflect a typical neighborhood location schedule, catering to both weekday business rentals and weekend personal travel needs. It is always recommended to verify the current operating hours directly with the office before making plans.

In terms of physical access, the facility demonstrates a commitment to inclusivity, which is an important consideration for many local users:

• Wheelchair Accessible Entrance: Ensuring smooth and unimpeded entry into the rental office for all customers.
• Wheelchair Accessible Parking Lot: Providing designated parking spaces that are conveniently located and appropriately sized for accessibility needs.

The Hertz Car Rental on Buckeystown Pike provides an extensive menu of rental services designed to accommodate diverse travel, business, and personal transport requirements for the Maryland community.

• Comprehensive Vehicle Rentals: Offering a wide variety of car types, which typically includes economy cars for budget-conscious trips, standard sedans, spacious SUVs for families, and specialized vehicles like electric models (EVs).
• Cargo Van Rental: A specific and valuable service for the Frederick area, providing commercial-grade cargo vans for moving furniture, transporting large equipment, or handling business logistics.
• Onsite Services: All primary rental functions, including booking confirmation, paperwork processing, vehicle inspection, and drop-off, are handled directly at the office location for a streamlined experience.
• Flexible Payment Solutions: To facilitate quick and easy transactions, the branch accepts several modern payment methods:
  • Credit Cards.
  • Debit Cards (subject to certain restrictions on vehicle class and deposit requirements).
  • NFC Mobile Payments (allowing for quick, tap-to-pay options).
• Corporate and Loyalty Program Support: Assisting customers with their Gold Plus Rewards memberships, corporate discounts, and other affinity programs, although customers should be prepared to address any complexities with point redemption that may arise from corporate policy.
• Active Military Discounts: A recognized highlight of this location, offering special pricing and benefits to active military members as a gesture of appreciation for their service.

Beyond the standard vehicle fleet, the Frederick Hertz location distinguishes itself with several key features and operational characteristics that benefit the local Maryland renter.

• Support for Active Military Personnel: The offering of specific "Active military discounts" is a significant advantage for customers associated with the local military community, including those at nearby Fort Detrick.
• Access to Commercial and Specialty Vehicles: The availability of Cargo Van Rental and a selection of EVs—such as Polestar or Tesla models, as indicated by customer reviews—makes this branch a versatile choice beyond standard passenger cars.
• High Potential for Personalized Customer Service: Despite some corporate-level service complaints, the presence of highly dedicated individual employees, such as "Dezary," who go above and beyond to resolve complex rental problems, indicates a strong internal capacity for effective, on-the-ground customer advocacy.
• Modern Payment Convenience: The acceptance of NFC mobile payments caters to modern renters who prefer fast, contact-less transactions using their smartphones.
• Full Accessibility: The provision of both a wheelchair-accessible entrance and parking lot ensures the service is readily available to the widest possible range of customers in the Frederick area.

For local residents and those planning a visit to Frederick, all inquiries, reservations, and service questions for the Hertz Buckeystown Pike location can be directed using the following information:

Address: 5732 Buckeystown Pike #29, Frederick, MD 21704, USA

Phone: (301) 662-2626

Mobile Phone: +1 301-662-2626

Utilizing the phone number is the best way to confirm the availability of specific specialty vehicles, such as a particular EV model or a cargo van, and to discuss any active military discount eligibility or complex reservation issues.

For the Maryland user in the Frederick region, choosing the Hertz Car Rental on Buckeystown Pike is most valuable when your rental needs go beyond the typical sedan. This branch's strengths lie in its versatility and its potential for high-level local problem-solving.

The confirmed availability of Cargo Van Rentals is a major competitive advantage for local small businesses, homeowners undertaking moves, or anyone needing commercial-grade space without having to travel far from Frederick. Similarly, the branch’s willingness to stock and deal with the logistics of Electric Vehicles (EVs) caters to the growing number of environmentally conscious or technology-forward drivers in the region, offering a chance to test or use an EV without a long trip to an airport location.

Moreover, the dedicated customer recognition, specifically the Active Military Discounts, makes this an excellent, welcoming choice for the many military families and personnel in the area. This focus on a key local demographic adds a layer of community service to the corporate brand.

While the customer experience can be complex, as indicated by reviews regarding corporate-level service issues, the recorded instances of exceptional local advocacy—exemplified by employees who personally step in to resolve difficult vehicle and reservation swaps—suggest that with direct communication, this Frederick branch has the capacity to deliver superior, problem-solving service. For renters who prioritize convenience, vehicle versatility, and local staff who show dedication to satisfactory outcomes, the Buckeystown Pike location offers compelling reasons to book their next rental here. Always call ahead and engage with the onsite team for the most streamlined experience.

Hertz Car Rental - Frederick - Buckeystown Pike

5732 Buckeystown Pike #29, Frederick, MD 21704, USA