Enterprise Rent-A-Car Introduce
For residents and visitors navigating Stark County and the surrounding Northeast Ohio region, the Enterprise Rent-A-Car at 5020 Whipple Ave NW in Canton, OH, stands out as a reliable and community-focused choice for all your vehicle rental needs. Whether you need a temporary replacement after an unexpected event, a spacious van for a group outing, or just a dependable sedan for local business travel, this branch offers a wide selection backed by attentive customer service.
One of the immediate highlights for local users is the branch's commitment to inclusive business practices, as it proudly **identifies as women-owned**. This local distinction adds a unique layer to the renowned Enterprise brand of service, often signifying a deep commitment to community and personalized customer care.
The Canton location has consistently demonstrated its dedication to going above and beyond for customers, particularly those experiencing unexpected difficulties. One customer shared a powerful account of their experience after a car accident, noting that the staff at the Canton branch and a sister location were "nothing but kind," getting them into a car right away and even facilitating an exchange for a different model when the first was "too much car." This kind of seamless, empathetic service, right down to the "sweetheart" of a gentleman at the vehicle turn-in, underscores why many Ohioans choose Enterprise for their most critical transportation needs.
While the overall experience is overwhelmingly positive, with high marks for the friendly and attentive staff and the clean condition of the vehicles, the branch is also attentive to specific customer feedback. A customer did mention that the cleaning chemicals used, while effective, caused a reaction due to a fragrance/chemical allergy. Such feedback is important, as it speaks to the high standard of cleanliness while also presenting an opportunity for the branch to consider fragrance-free or hypoallergenic cleaning products to accommodate all customers in the future.
By blending the trusted, nationwide fleet and services of Enterprise with a locally focused, highly-rated team, the 5020 Whipple Ave NW branch offers an exceptional rental solution for any driver in the Canton area.
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Location and Accessibility
Conveniently located in Canton, Ohio, this Enterprise branch is easily accessible from major roadways, making it simple for local residents and those traveling from out of town to quickly pick up or drop off a vehicle. The location’s address places it centrally in a key commercial area of Canton, ensuring proximity to both residential neighborhoods and business hubs.
The specific contact information for this helpful location is:
Address: 5020 Whipple Ave NW, Canton, OH 44718
The facility is designed with customer comfort and convenience in mind, offering multiple accessibility features:
- Wheelchair accessible entrance: Ensures a smooth and effortless entry and exit for all patrons.
- Wheelchair accessible parking lot: Provides designated, easy-to-access parking spots right near the entrance.
- On-site parking: Ample dedicated parking is available for customers who are dropping off their personal vehicle while picking up a rental.
Furthermore, Enterprise is known for offering a **Pick-Up Service Available** feature at many non-airport locations, which can be an invaluable service for customers in the Canton area, especially those dealing with vehicle repairs or accidents. Customers should call the branch directly to confirm the availability and radius of this service.
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Services Offered
The Enterprise Rent-A-Car branch on Whipple Ave NW is a versatile transportation partner, offering a comprehensive suite of rental services to meet various personal and commercial needs across Ohio:
- Car Rental Agency Services: A full range of rental cars, from economy and compact vehicles for fuel-efficient travel to full-size sedans, SUVs (including models like the Jeep mentioned in a review), and luxury cars for a more comfortable or premium experience.
- Van Rental Agency Services: Specializing in larger vehicle rentals, including passenger vans (such as 12- and 15-passenger models) for group travel and minivans like the Chrysler Pacifica, as well as cargo vans for light commercial use or moving tasks.
- Accident/Insurance Replacement Rentals: A core focus of the Enterprise service model, providing efficient and compassionate vehicle replacement for customers whose personal cars are in the shop after an accident or breakdown.
- Flexible Payment Options: Accepts a broad array of payment methods to simplify the transaction process: Credit cards, Debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay).
- After-Hours Returns: Allows customers the flexibility of returning the vehicle outside of normal business hours by using the secure key drop box, ensuring convenience for late arrivals or early departures.
- Pick-Up Service: As a neighborhood location, this branch typically offers a pick-up service to streamline the process for customers who are unable to drive to the location themselves (availability and coverage area should be confirmed when booking).
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Features / Highlights
Choosing this Enterprise location provides customers in the Canton, OH, region with several compelling and locally relevant benefits:
- Proudly Identifies as Women-Owned: This distinction highlights the branch's commitment to diversity and provides a unique local identity within the global Enterprise brand.
- Active Military Discounts: The branch offers special benefits and discounts for members of the military community. This often includes a 5% discount off base rates for Government Leisure Travel and potentially other fee waivers, such as the underage driver fee for eligible members (verification of current discount terms is recommended).
- Exceptional Customer Service: Reviewers consistently praise the staff as "very friendly and attentive" and "kind," illustrating a commitment to professional and helpful interactions, even during stressful situations like post-accident rentals.
- Convenient Debit Card Acceptance: The acceptance of both Credit cards and **Debit cards** provides payment flexibility, though customers using a debit card should be prepared for potential additional verification or deposit requirements as per Enterprise policy.
- Wide Variety of Fleet Options: From economy cars like the Mitsubishi Mirage and Toyota Corolla to large SUVs and specialized van rentals, the fleet is diverse enough to suit nearly any travel or transport need in Northeast Ohio.
- NFC Mobile Payments Accepted: The ability to process NFC mobile payments adds a layer of speed and modern convenience to the rental transaction.
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Contact Information
For bookings, inquiries about vehicle availability, or to confirm the pick-up service, customers should reach out directly to the Canton Enterprise branch using the following details:
Address: 5020 Whipple Ave NW, Canton, OH 44718
Phone: (330) 493-2510
Mobile Phone: +1 330-493-2510
We recommend using the direct local phone number to speak with the Canton staff, especially for immediate questions or to arrange pick-up service.
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What is Worth Choosing
For Ohio users, choosing the Enterprise Rent-A-Car at 5020 Whipple Ave NW is a choice for reliability, inclusivity, and unparalleled customer focus. This branch is particularly recommended for those in need of **insurance replacement rentals** or travelers who appreciate a service experience that goes the extra mile, as exemplified by the compassionate and efficient handling of an emergency situation described in customer testimonials.
The fact that the branch **identifies as women-owned** is a great reason to support a local business that values community and diverse leadership. This, combined with valuable benefits like **Active military discounts** and the acceptance of modern payment methods, including **NFC mobile payments**, makes the transaction process smooth and financially advantageous for key community members.
If you require a specific type of larger vehicle, such as a large SUV or a passenger van, the specialized **Van rental agency** designation of this location ensures they are well-equipped to handle those needs. While all customers are encouraged to communicate any specific needs, such as fragrance-free cleaning requests, the existing reputation for clean, well-maintained vehicles and friendly staff confirms that this Canton location is a top-tier choice for dependable, high-quality car and van rentals in Northeast Ohio.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5020 Whipple Ave NW, Canton, OH 44718, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I had an amazing experience with multiple Enterprise locations after my accident. My car was t-boned on a Sunday morning while visiting Canton OH. The people at Enterprise were nothing but kind and got me in a car right away so that I could get back to Cleveland. They even put me in a fun Jeep - which turned out to be too much car for me. I called the Lakewood location and they were amazing too. They walked the lot of available cars with me to find a smaller car that I was more comfortable in. Even the gentleman at turn in in North Canton was a sweetheart and very helpful at explaining everything. This was a great experience and hopefully I don't need a rental anytime soon, but if I do, I will choose Enterprise.
October 13 · Jill FlickCar was nice and the staff were very friendly and attentive. Just keep in mind some of us have a fragrance/chemical allergy and even the cleaning chemicals bothered me. Maybe move to a fragrance free product for cleaning. The car was nice and clean thanks for that! No other complaints.
May 10 · Shannon BPicked up a rental after being in an accident. The first vehicle just wasn’t quite big enough. Called for a larger vehicle and got into a Jeep Wagoneer, I needed to pay the overage my insurance wouldn’t cover, I did in hopes I could move to a large SUV covered by insurance. After a few days they weren’t sure if a full size suv would be available. Pat and Gabbi were great to work with! Very very attentive! Michelle was also great! The whole staff was wonderful! Thanks again!
August 13 · Magen DePalmoEnterprise made my rental experience a great one. Very professional and courteous!! They picked me up and made it easy for drop off when my car was finished. I will definitely choose them again.
July 08 · Melanie AllenExcellent customer service especially if you’re not in a rush!!! There is usually only 2 employees and a process that goes into renting a vehicle so please keep that in mind as well. I had a problem which made me upset from being impatient but I ended up not having to pay for the gas replacement which was a blessing. Highly recommended New Branch Manager she is Awesome !
August 11 · Kedric HubbardI had a Phenomenal Experience at Enterprise location 3950! I literally had to deal with a customer that was racially rude to me! I had to tactfully check that customer in and I had to let her know that I do not appreciate her unsettling, lamentable, oppbrious, unbecoming comments that was racially directed intentionally & specifically to me! The customer acted as if nothing ever happened and I was grateful that other customers vouched for me and had stated that they heard everything that the rude customer had said to me. This rude customer had her daughter and her grandson with her sitting a bad example not only to her daughter, but her grandson as well The Branch Manager as well as the Assistant Branch Manager Gabby & Yami empathetically checked in with me so much to utilize empathy involving making sure I was okay, extending complimentary services regarding vehicle type and genuine customer service on a day that was full of customers on a Sunday with short business hours that had extended past closing regarding Gabby and Yami's commitment to the customers! Even the Porter which I do not have his name, I refer to customer service to get him promoted to a Porter Manager & for Gabby & Yami to be promoted to Regional Managers bypassing Area Management promotion! It's to the point I am going to possibly talk to the Mayor of Jackson Township to recommend a accommodation award for not only Gabby & Yami, but the Porter, & the whole store! I will talk to the mayor to see if the mayor can recommend promotions for Gabby, Yami, & the Porter!
September 23 · Deonte Carter
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