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Dollar Car Rental - Lehigh Valley International Airport
- 3311 Airport Rd, Allentown, PA 18109

Car rental agency ★3.0

3311 Airport Rd, Allentown, PA 18109, USA

3.0
Had a full round trip planned to visit my girlfriend's hometown, everything went well except for the rental car. I'm assuming they thought they could take advantage easier because I am in my early 20's. Upon arrival at the airport, I talked to a woman at the desk, everything was going smooth, I'd already paid for this car months in advance so all I'd have to worry about was the insurance and security deposit. Tell me why she said it'd cost me $760?? And when I said that's not right, I've already paid for this vehicle, she tried to tell me she " had to do this with her son earlier in the week, too " and to " just call your credit card company and have them approve the charge anyway ". Not that it's anyone's business, but my limit on this specific card is $400. I'm not trashing my credit just for a car rental company to screw me over when I've already paid beforehand? In what world does this make sense. Anyway, I made a few calls and decided I'd rather just cancel and get a refund and use Lyft or Uber, she said " oh no we can't refund it, you paid through a third party company so I can't do anything about it. " So NOW they want to recognize that the car has already been paid for?It took me, my girlfriend, my dad, and my girlfriend's aunt a solid 4 hours in phonecalls to different people to get a refund. Not to mention the entire time, the people working AT THIS AIRPORT WOULD NOT ANSWER THE PHONE WHEN THEIR OWN BOSS WAS CALLING THEM so it took EVEN LONGER FOR EVERYONE TO GET SOMETHING DONE. What a waste, a ridiculous and easily avoidable waste, disgusting. If I could leave no stars I would. Shame on them for trying to take advantage of someone by assuming they don't know how credit works because of their age as well. In what world does the cheapest car, prepaid, cost an extra $760 on top of the already paid ~$450 + a would-be $200 security deposit. To anyone new to car rentals and searching for a trustworthy company, you will not find it here. They will doublecharge, add extra fees, and lie to your face all for greed. Do not ever do business with this company, ever, even in desperation please, just go with Lyft, Uber or Turo. I'd love nothing more than to contact higher ups, but even they don't listen to anyone. - Dream
Dollar Car Rental - Lehigh Valley International Airport Overview Intro Detail Photos Location Reviews

Dollar Car Rental - Lehigh Valley International Airport Introduce

For residents and visitors arriving in the greater Lehigh Valley region of Pennsylvania, securing reliable transportation quickly upon landing is essential. Dollar Car Rental, conveniently located at the Lehigh Valley International Airport (ABE) in Allentown, positions itself as a key provider for travelers seeking access to the state's highways and the local communities of Allentown, Bethlehem, and Easton. Operating directly from the airport, this agency aims to provide a fast and efficient start to your Pennsylvania journey, whether you're here for business in the thriving commercial centers or to explore the historical and cultural offerings of the area.

Dollar Car Rental is a globally recognized brand, offering a wide array of vehicle classes from economical compact cars suitable for city driving to spacious SUVs for family trips across the Poconos. A notable feature of this particular location is its official identification as a women-owned business, a point of pride and distinction within the Pennsylvania business community. Furthermore, the agency actively supports military personnel by offering specific active military discounts, providing valuable savings for those who serve. They also offer a range of modern payment options, including acceptance of both major credit and debit cards, along with NFC mobile payments, catering to diverse customer preferences.

It is crucial for any potential renter in Pennsylvania to understand that the convenience of an airport location sometimes comes with complex policies and procedures, which can be challenging to navigate. The reviews for this specific branch highlight significant issues with clarity on security deposits, prepaid bookings, and communication, suggesting that all customers—especially those new to renting or under the age of 25—should proactively confirm all fees, policies, and terms directly with the local branch and their booking agent before arrival to ensure a smooth transaction.

Location and Accessibility

The Dollar Car Rental office is situated directly within the premises of the Lehigh Valley International Airport (ABE), ensuring maximum convenience for arriving passengers. This prime location means no need for extended shuttles or off-site transfers, getting Pennsylvania travelers on the road faster.

  • Address: 3311 Airport Rd, Allentown, PA 18109, USA.
  • On-Site Airport Access: Located within the main airport facility, making the transition from airplane to rental car seamless.
  • Parking: The facility offers on-site parking, which is valuable for customers driving their personal vehicle to the airport for long-term parking while they use a rental.

The location is dedicated to ensuring accessibility for all Pennsylvania travelers, as evidenced by its robust features designed for ease of access:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
This commitment to accessibility ensures a welcoming experience for customers with mobility considerations. The physical location on Airport Road provides immediate access to major routes, including the PA-987 and US-22, enabling fast travel to nearby cities like Bethlehem and Easton, or connecting to I-78 for broader Pennsylvania travel toward Harrisburg or New Jersey.

Services Offered

As a major national brand operating at a Pennsylvania airport hub, Dollar Car Rental provides a full range of rental services designed to meet diverse travel needs:

  • Extensive Vehicle Fleet: Offers a variety of car classes, including economical compacts (like the Chevrolet Spark or Ford Focus), standard sedans (such as the Toyota Corolla or Chevrolet Malibu), minivans (like the Chrysler Pacifica), SUVs (such as the Nissan Rogue or Chevrolet Equinox), and even specialty vehicles like luxury cars and convertibles.
  • Electric Vehicle (EV) Rentals: The fleet includes Electric Vehicles (EVs), though renters should be aware that the local charging infrastructure, particularly for rapid charging, may present challenges in the Lehigh Valley area. Renters should thoroughly discuss charging requirements and range limitations with the staff if opting for an EV.
  • Flexible Payment Options: Accepts major Credit Cards, Debit Cards, and NFC Mobile Payments, providing flexibility for Pennsylvania customers. Note: Debit card rentals often require more stringent security deposit holds and checks.
  • Rental Extras and Add-ons: Provides standard rental additions such as GPS units, child seats, and the option to add additional authorized drivers for an extra daily charge.
  • Young Renter Policy: Allows rentals for drivers aged 20 and over (with additional fees), a notable policy for younger Pennsylvania residents or students who may be traveling.

Features / Highlights

The Dollar Car Rental location at ABE promotes several distinctive features that may appeal to Pennsylvania residents and travelers:

  • Women-Owned Business: The local operation is proudly identified as a women-owned business, demonstrating a commitment to diversity and local entrepreneurship within the Pennsylvania market.
  • Active Military Discounts: Provides special pricing and consideration for active members of the military, a valuable benefit for service members traveling through the Lehigh Valley.
  • Multiple Payment Acceptance: The acceptance of Credit Cards, Debit Cards, and NFC Mobile Payments (such as Apple Pay or Google Pay) provides modern convenience and payment flexibility for a wider customer base.
  • Airport Convenience: Being located directly at Lehigh Valley International Airport (ABE) is a major time-saving feature for air travelers, eliminating the need for off-site transportation.
  • Diverse Fleet Selection: The wide range of vehicles, from economical options to SUVs and electric vehicles, ensures that the agency can meet almost any Pennsylvania travel itinerary, whether it's navigating city streets or tackling mountain roads.

Contact Information

Before proceeding with any reservation, especially for prepaid bookings or rentals involving debit cards, it is strongly advised that Pennsylvania customers contact the local ABE branch directly to confirm all rental terms, security deposit amounts, and specific fees that may apply to their reservation.

  • Address: 3311 Airport Rd, Allentown, PA 18109, USA
  • Phone: (610) 264-4571
  • Mobile Phone (Direct Line): +1 610-264-4571

What is Worth Choosing

For Pennsylvania travelers who prioritize convenience and specific discounts, Dollar Car Rental at Lehigh Valley International Airport offers a compelling option. The key benefits are undeniable: immediate access right outside the terminal, the availability of discounts for active military personnel, and the inclusive payment policy that accepts debit cards—a feature not universally offered by all rental companies. The fact that it is a women-owned enterprise also resonates with customers looking to support diverse local businesses.

However, it is vital to acknowledge and address the serious concerns raised by recent customer feedback. Accounts of unexpected large security deposit holds, lack of communication, and apparent "bait-and-switch" tactics with vehicle types, particularly the "Manager's Special" involving electric vehicles without proper charging guidance for the local area, indicate a risk for customers who do not thoroughly prepare.

Therefore, this agency is worth choosing only for the well-informed Pennsylvania traveler. To ensure a positive experience, you must:

  • Call the Local Branch in Advance: Confirm the exact, itemized total charge and security deposit amount. Do not rely solely on third-party booking confirmations.
  • Clarify Prepaid Bookings: If you prepaid, specifically ask what additional charges (taxes, fees, insurance, security deposit) will be applied at the counter and what the total hold on your card will be.
  • Avoid the "Manager's Special" if Unfamiliar with EVs: If you are not familiar with the local Lehigh Valley charging infrastructure or do not want an electric vehicle, avoid this option and book a specific car class.
By exercising extreme diligence and verifying all details with the local Allentown staff, Pennsylvania travelers can leverage the airport convenience and discounts while mitigating the risks highlighted in previous customer experiences.

Dollar Car Rental - Lehigh Valley International Airport Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Parking

  • On-site parking

Dollar Car Rental - Lehigh Valley International Airport Photos

Dollar Car Rental - Lehigh Valley International Airport Picture 1Dollar Car Rental - Lehigh Valley International Airport Picture 2Dollar Car Rental - Lehigh Valley International Airport Picture 3Dollar Car Rental - Lehigh Valley International Airport Picture 4Dollar Car Rental - Lehigh Valley International Airport Picture 5Dollar Car Rental - Lehigh Valley International Airport Picture 6

Dollar Car Rental - Lehigh Valley International Airport Location

Dollar Car Rental - Lehigh Valley International Airport

3311 Airport Rd, Allentown, PA 18109, USA

Dollar Car Rental - Lehigh Valley International Airport Reviews

An average rating of ★3.2 from 85 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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