ReliaRide

- 861 W Maple St Box 417, Hartville, OH 44632

For many residents across Northeast Ohio, reliable transportation is more than just a convenience—it is a critical link to healthcare, essential errands, and social connectivity. ReliaRide, a leading service provider operating out of Hartville, Ohio, specializes in meeting this vital need. This is not a traditional car rental agency for self-driven trips, but rather a dedicated non-emergency medical transportation (NEMT) provider and one of the largest wheelchair ambulette services in the state. They have built their reputation on the principles of reliability, compassion, and professional service, living up to their name by ensuring clients can truly rely on their ride.

ReliaRide operates as a family-run nonprofit organization, A Blessed Path, Inc., which means their mission is focused on positively impacting lives rather than maximizing shareholder profit. This commitment to community and care is evident in the overwhelmingly positive feedback they receive from Ohio clients. Their service is designed to take the worry out of getting to and from necessary appointments, allowing clients to focus entirely on their health and well-being. This ethos of 'going beyond the ride' is what sets them apart in the Ohio transportation landscape, particularly for vulnerable populations like the elderly, disabled, and those with economic challenges.

Their drivers and staff are frequently praised for navigating difficult situations with calmness, professionalism, and genuine care. For example, customers highlight the efforts of drivers like Brian K., who was commended for remaining "calm and pleasant" while proactively ensuring the safety of a client's necessary medical equipment during a potential service hiccup. Another client noted that drivers are "very safety minded" and that the vehicles are consistently clean inside and out. This high standard of conduct and vehicle maintenance demonstrates a true dedication to the safety and comfort of every Ohio passenger.

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ReliaRide’s central administrative location is situated in Hartville, a community strategically positioned within the heart of Stark County, Ohio. This location supports their extensive operations across the greater Northeast Ohio area, and they are constantly working to expand their service reach throughout the state.

The primary contact and mailing details are:

• Physical and Administrative Address: 861 W Maple St, Hartville, OH 44632
• Mailing Address: P.O. Box 417, Hartville, OH 44632

While the physical address in Hartville serves as the central hub for dispatch and operations, the service itself is a pick-up and drop-off model. They primarily serve the Northeast Ohio region, which includes major areas like Canton, Akron, and the Youngstown-Canfield corridor, with transportation services extending throughout the state as needed for appointments like radiation therapy, dialysis, and other critical medical treatments.

The transportation hours are designed to align with essential daytime appointments: Monday through Saturday, from 6:00 a.m. to 6:00 p.m. Office support staff are available from 8:00 a.m. to 5:00 p.m., Monday through Saturday, to assist with scheduling and coverage inquiries. This dedicated operating schedule ensures that clients have consistent access to transportation during critical hours for their appointments.

Accessibility is foundational to ReliaRide’s services, as they specialize in non-emergency transportation for the disabled and elderly. Their fleet and drivers are specifically equipped and trained to handle passengers with special mobility needs.

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ReliaRide is highly specialized, focusing on essential transport solutions for Ohio's most sensitive travel needs. Their services go beyond simply moving people; they incorporate a level of care and assistance vital for their clientele.

Core services provided by ReliaRide include:

• Non-Emergency Medical Transportation (NEMT): This includes reliable transport for doctor appointments, hospital visits, critical treatments like dialysis and chemotherapy, and trips to the pharmacy.
• Wheelchair Ambulette Services: As one of the largest providers in Ohio, they utilize specially equipped vehicles to safely transport clients in wheelchairs, ensuring comfort and dignity during the ride.
• Medicaid and Waiver Provider Services: ReliaRide is a licensed non-emergency provider of Medicaid transportation and a waiver provider through the Area Agency on Aging, assisting clients in determining if their ride is fully covered by insurance.
• Non-Medical Essential Trips: Beyond healthcare, they also provide necessary transportation for non-medical needs, such as grocery store runs, funeral attendance, and other vital life appointments.
• Dedicated Driver Training: All drivers undergo extensive background checks (including FBI/BCI checks), drug/alcohol testing, first aid/CPR certification, and specific Passenger Assistance Training (ODA DRIVE) to ensure competence and compassion.
• Rigorous Vehicle Maintenance: All vehicles, particularly the wheelchair ambulettes, are meticulously maintained, cleaned, and annually inspected and licensed by the Ohio EMS board, prioritizing client safety.

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The features that distinguish ReliaRide are centered on their unique business structure and their unwavering focus on client care, making them the premier choice for specialized transportation in Northeast Ohio.

Key highlights that benefit Ohio users include:

• Nonprofit, Mission-Driven Focus: As a family-run nonprofit (A Blessed Path, Inc.), the priority is client well-being and community impact over profit margins, fostering a highly compassionate service culture.
• Impeccable Safety Record: Drivers are celebrated by customers for being "very safety minded," with a commitment to defensive driving and proper emergency training.
• Fast Return Times: ReliaRide boasts an average return time of approximately 20 minutes after an appointment is complete, significantly shorter than the multiple hours often reported for other providers, which is a major stress reliever for clients.
• Highly Praised Staff: Team members like Tony, Christian, and Brian K. are repeatedly acknowledged in reviews for their wonderful demeanor, professionalism, problem-solving skills, and for addressing issues promptly.
• High Regulatory Standards: Unlike less-regulated ride-share companies, ReliaRide is licensed and regulated, with mandated inspections and driver training that ensures superior quality and safety.
• Community Recognition: The organization and its leadership have received notable awards, including being named 'Best of the Best' in categories like Non-Profit/Charity Organization and Top Employer in local community choice awards.

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Scheduling an appointment or inquiring about coverage for NEMT services in Northeast Ohio is easy. Prospective clients or their caretakers can reach out directly to the Hartville office during business hours.

• Address: 861 W Maple St Box 417, Hartville, OH 44632
• Phone: (330) 244-0657
• Mobile Phone: +1 330-244-0657
• Office Hours: Monday–Saturday, 8:00 a.m.–5:00 p.m.
• Transportation Hours: Monday–Saturday, 6:00 a.m.–6:00 p.m.

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For Ohio residents, particularly those who require non-emergency medical or mobility-assisted transportation, ReliaRide is unequivocally the superior choice. This is not a service to be compared to a standard rental car agency; it is a critical, people-first transportation solution. What is worth choosing about ReliaRide is their profound dedication to the entire client experience, not just the physical movement from point A to point B.

The confidence that comes from booking with a licensed, regulated, nonprofit organization is invaluable. Clients can be certain of the driver's training, the vehicle's maintenance, and the purity of the company's mission. The glowing customer testimonials are a testament to this, proving that ReliaRide delivers what they promise: professional, compassionate, and reliable service.

Choosing ReliaRide means selecting a provider that prioritizes your safety and minimizes your stress. The quick response to potential issues, the proactively clean vehicles, and the industry-leading average return times ensure that medical appointments remain the focus, not the logistics of getting there. For the elderly, disabled, and families across Northeast Ohio, ReliaRide stands as a pillar of trustworthy and caring transportation, fulfilling a crucial role in maintaining community health and quality of life.

ReliaRide

861 W Maple St Box 417, Hartville, OH 44632, USA