Hertz Car Rental - Brooklyn - Northside Piers Introduce
Introduction / Overview
For New York residents and visitors looking for reliable and convenient vehicle rentals outside of the major airport hubs, the Hertz Car Rental location at Northside Piers in Brooklyn offers an accessible solution. Situated in the dynamic Williamsburg neighborhood, this agency provides local users with a dedicated point of service for their transportation needs, whether for a weekend getaway from the city, a commercial job, or a necessary local replacement vehicle. As a neighborhood location, it aims to serve the immediate community with various car rental options.
The facility operates as a full-service car rental agency, providing the necessary infrastructure to reserve, pick up, and drop off vehicles. While the convenience of a neighborhood location is a significant benefit for those in Brooklyn, prospective renters should always verify their reservation details, as customer feedback has occasionally noted challenges with vehicle readiness and desk efficiency. The goal is to provide a seamless experience, allowing local New Yorkers to quickly transition from pedestrian to driver when city demands require it.
Location and Accessibility
The Hertz Car Rental - Brooklyn - Northside Piers location is ideally situated at 1 Northside Piers, Brooklyn, NY 11249, USA. This address places it squarely in the vibrant and easily reachable Williamsburg area, nestled along the East River waterfront. The proximity to Manhattan and central Brooklyn makes it a practical choice for those living or working in the surrounding boroughs who wish to avoid the often-higher costs and limited availability of Manhattan rental offices.
Accessibility is a key advantage. Williamsburg is well-served by public transportation. While specific subway routes to the door can vary, the area is typically near the Bedford Avenue L train station, or potentially the Marcy Avenue J/M/Z subway lines, requiring a relatively short ride-share, bus, or walk to the Northside Piers development. For those driving to the location to pick up a pre-reserved vehicle, the neighborhood offers access to major routes that lead out of the city, such as the Brooklyn-Queens Expressway (BQE), simplifying the departure process.
In terms of physical access at the location itself, the facility is noted to have a Wheelchair accessible entrance, aiming to accommodate all customers equally. This detail reflects an effort to ensure the service is available to every member of the New York community, providing peace of mind to users with mobility considerations.
Services Offered
As a professional car rental agency, the Hertz Northside Piers branch provides a range of services tailored to meet various local and travel-related needs. These services are consistent with what a major rental provider offers, focusing on convenience and a breadth of options to fit different trip requirements.
- General Car Rental Agency Services: Providing standard vehicle rentals for daily, weekly, or longer-term use, from economy cars suitable for navigating city streets to larger sedans and SUVs for family trips or extended travel outside of NYC. Common vehicles available for rent include popular models like the Ford Focus or Chevrolet Spark, and larger SUVs.
- Cargo Van Rental: A crucial service for New Yorkers, this location specifically offers cargo van rentals. This is invaluable for small businesses, moving apartments within Brooklyn or to another borough, transporting large purchases, or managing other commercial needs that require greater hauling capacity than a standard passenger vehicle.
- Onsite Services: The facility offers necessary onsite services, meaning the check-in, paperwork processing, and vehicle inspection generally occur at the 1 Northside Piers location.
- Diverse Payment Options: To facilitate rentals, the location accepts major Credit cards and Debit cards, providing flexibility for customers managing their travel or moving budgets.
- Service Options: General service options are available to assist customers with their rental process. While customer reviews indicate that service efficiency can vary, the core function is to handle reservations, vehicle assignments, and rental agreements.
Features / Highlights
The key features and highlights of choosing this specific Hertz location revolve around its urban placement and the variety of fleet options available to the local customer base.
- Premier Williamsburg Location: The address in the Northside Piers development provides a modern, easily identifiable pickup point in one of Brooklyn's most popular neighborhoods, a significant benefit over having to travel to an airport or industrial area.
- Dedicated Cargo/Commercial Options: The confirmed availability of cargo van rentals is a major highlight for a city neighborhood. This specialized offering fills a necessary niche for movers and businesses in the densely populated NYC area, where such vehicles are essential for logistics.
- Established Brand Network: Renting from a globally recognized company like Hertz means that renters have access to the brand’s larger network, established reservation systems, and standard rental policies, which can be beneficial for those who are frequent travelers or Gold Plus Rewards members.
- Accessibility: The provision of a wheelchair accessible entrance demonstrates a commitment to making their services available to a wider range of customers within the New York community.
- Variety of Rental Classes: The fleet generally includes different vehicle sizes, such as compact and economy cars suitable for city driving and parking, as well as SUVs for greater space and comfort on longer journeys.
Contact Information
For reservations, general inquiries, or to confirm vehicle availability, customers can reach the Hertz Car Rental - Brooklyn - Northside Piers using the following information:
Address: 1 Northside Piers, Brooklyn, NY 11249, USA
Phone: (718) 269-5079
Mobile Phone: +1 718-269-5079
What is Worth Choosing
For New Yorkers considering a car rental, the Northside Piers location's primary value lies in its unbeatable geographical convenience in the Williamsburg area. Choosing this location is particularly worthwhile for:
First, local residents who require a quick, in-and-out neighborhood rental without the hassle of traveling to a major airport. The convenience of a nearby pickup location is a huge time-saver in NYC.
Second, individuals or small businesses needing to move or haul goods. The definite availability of cargo van rental options is a standout feature, crucial for apartment moves, deliveries, or collecting large items, all common tasks in urban life.
Third, its central Brooklyn location provides relatively easy access to bridges and highways for an immediate exit from the immediate confines of the city, minimizing time spent in local traffic compared to navigating out of deep Manhattan.
However, prospective customers should be advised to manage their expectations regarding service speed and vehicle assignment. Based on collected customer reviews, there have been recorded instances where customers experienced significant wait times—up to an hour and a half—and noted issues with customer desk demeanor. It is also important to know that some customers did not receive the specific vehicle class they reserved, and in some cases, were required to pay an increased insurance cost for the substitute vehicle without a waiver being offered. Furthermore, cleanliness and pre-rental documentation (such as pre-existing damage photos) have also been flagged as potential issues.
To maximize a positive experience, it is strongly recommended that New York renters:
- Book well in advance, especially if a specific vehicle type (like a cargo van or a specific car class) is required.
- Call ahead to confirm the vehicle's readiness and the expected pickup process on the day of the rental.
- Budget ample time for pickup, especially during peak hours, due to reports of processing delays.
- Thoroughly inspect the vehicle before leaving the lot, documenting all existing damage and cleanliness issues with personal photos and making the on-site staff aware to prevent disputes upon return.
In summary, the Hertz Car Rental at Northside Piers is a strategically located, essential neighborhood resource for convenient vehicle and commercial van rental in Brooklyn. By taking proactive steps to verify their reservation and vehicle condition, New Yorkers can still leverage the benefits of a major brand's fleet and the superior access of this local Williamsburg branch.
Hertz Car Rental - Brooklyn - Northside Piers Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Brooklyn - Northside Piers Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Brooklyn - Northside Piers Photos










Hertz Car Rental - Brooklyn - Northside Piers Location
Hertz Car Rental - Brooklyn - Northside Piers
1 Northside Piers, Brooklyn, NY 11249, USA
Hertz Car Rental - Brooklyn - Northside Piers Reviews
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★ 5★ 4★ 3★ 2★ 1First thing’s first, customer service can be improved. I’m in hospitality and don’t expect everyone to be so chipper, especially in NYC, but the person at the desk’s demeanor was dismal & it seemed as though I was inconveniencing her by just existing in the space. Interestingly enough, it was Hertz that inconvenienced me. I reserved a rental yesterday but the car I reserved wasn’t ready, so I was offered two other options. Unfortunately both of the other options were of more value so I was told the coverage (insurance) charge that I included in my reservation would increase by $27/per day. They offered no waiver for this, considering this wasn’t my fault. I was told that Hertz has no control over how things are handled “in the garage,” which is odd considering the Hertz office is in the garage and so are the rentals? Wild work. Anyway, Another issue I have is that the pre-rental pictures that were taken did not include pictures of the filthy console between the front seats and a crusty stain on the floor where the back seat is. I’m going to attach these photos here, since I couldn’t get a hold of anyone on the phone to make them aware of these discrepancies — as I refuse to pay for things wrong with this vehicle before I received it.I advise renters to choose another location to get their rentals for: the professionalism, the likelihood of getting what you reserved & to ensure that you’re getting accurate pre-rental photos so that you are not left to tackle any charges for damages/filth that you didn’t cause.
March 19 · Sasha SchaafeWaited one and a half hours before being served. My reservation was for pickup at 8am. They had one person working taking 45 minutes per person to process . When I finally was served I asked for compensation or a discount because I was now late for my event because of their unacceptably slow service. Nonetheless the Hertz attendee was still extremely rude and disrespectful when I asked for the discount.. So I cancelled and went somewhere else. I would avoid this location like the plague .
August 01 · Chris HolmesTAKE PICTURES FROM EVERY ANGLE WHEN YOU RENT FROM HEREORDON’T RENT FROM THIS LOCATIONI returned my car, and the agent thoroughly checked it, stating that everything was fine. However, a few hours later, I received an incident report claiming that I had been in an accident. I was completely confused, as we returned the vehicle in the same condition as we received. Now I'm stuck dealing with back-and-forth communication with customer care.Edit - the customer care was kind enough to resolve this issue.
August 19 · Mili SehgalAfter reading the comments I was scared and expecting the worse! BUT it wasn’t like that at all. My experience was very smooth, lady was nice and professional, from when I arrived to when I leave with my pre selected car was a total of 45min. I arrived on a Friday at 8:20 am there was a couple already there in front of me waiting. I did my booking online 5 day prior so maybe that also helps, the car wasn’t shining clean but it was clean. When we return the car was also very easy process they gave us our deposit back right away.My recommendation would be book online with many days in advance, try to get there on time and smile, sure you going to wait more than 30min so be mentally prepared
October 03 · Daniela CI picked up a rental on Friday July 25 at 9 am and had to wait for 2 1/2 hours. The line only had 9 clients in from of me. This HERTZ location only had 2 employees on staff, one at the desk and the other one picking up cars in the parking lot and driving them down to hand them over to clients. I left at 11.30, and the line had probably 15 people waiting at that time. Having such low staffing is awful for your employees. It is so unfair to have them work in these conditions, having to deal with frustrated clients. Your procedure where the same employee has to run around the parking lot, drive car down, take pictures and videos of the car before a driver gets their keys, while of horde of unhappy clients are commenting and distracting you is awful. This needs to be fixed.
July 28 · jeanmarc lacroix
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