Hertz Car Rental - Chicago - North State Street

- 401 N State St, Chicago, IL 60610

For residents, tourists, and business professionals throughout Illinois needing convenient access to a reliable vehicle, the Hertz Car Rental location at 401 North State Street stands as a premier downtown Chicago option. Strategically positioned in the bustling River North neighborhood, this branch serves as an essential Car Rental Agency, offering an accessible starting point for travel, whether you are staying in the city or embarking on a longer journey across the state or Midwest.

This Hertz neighborhood location provides a comprehensive array of onsite services and a fleet designed to meet varied transportation demands. From fuel-efficient economy and compact cars perfect for maneuvering Chicago's urban landscape to the more spacious comfort of SUVs, minivans, and even specialized vehicles like Electric Vehicles (EVs) and luxury sedans, the selection caters to almost every need. Notably, this location also facilitates the rental of practical vehicles like Cargo Vans, making it a valuable resource for local moves, business deliveries, or event logistics in the Illinois area.

Customers benefit from the convenience of modern payment methods, including the acceptance of major Credit Cards, Debit Cards, and the integration of NFC mobile payments (such as Apple Pay and Google Pay) for seamless, quick transactions. In a commitment to support those who serve, the location is proud to offer Active Military Discounts, providing savings to military personnel, veterans, and their families. Furthermore, the facility ensures accessibility with a wheelchair accessible entrance and designated wheelchair accessible parking, prioritizing convenience for all Illinois users.

It is crucial for potential renters to note that while the location is excellent, the nature of its downtown setting presents unique challenges, particularly regarding vehicle pickup and drop-off logistics. Customer experiences highlight that the co-located garage can lead to unexpected parking fees upon return, even for brief stops, with one user reporting a disputed $30 charge for a quick exit. Furthermore, weekend hours are significantly reduced, and the branch is closed entirely on Sundays, which is a vital consideration for those with tightly scheduled weekend or flight-related travel plans. Renters are highly encouraged to contact the office directly before pickup and return to confirm procedures and avoid delays, especially around major city events like the Chicago Marathon, where staffing and access can be stressed. The positive feedback about the manager, Alex, demonstrates that, even during peak chaos, dedicated staff strive to provide exceptional service, but pre-planning remains the user’s best defense against potential logistical hurdles.

Location and Accessibility

The Hertz Car Rental branch is situated in a high-demand area of Chicago, making it exceptionally convenient for the thousands of residents and visitors in the River North, Streeterville, and Loop districts.

• Address: 401 N State St, Chicago, IL 60610, USA

The hours of operation are tailored to a weekday business and Saturday morning schedule:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 12:00 PM
• Sunday: Closed

• Wheelchair accessible entrance for easy access to the rental counter.
• Designated wheelchair accessible parking lot.

Services Offered

As a full-service Car Rental Agency, the Hertz branch on North State Street provides comprehensive vehicle rental and support services, emphasizing convenience for the downtown user.

• Diverse Vehicle Fleet: The standard fleet includes Economy, Compact (Nissan Versa), Midsize (Toyota Corolla), and Full-Size sedans (Chevrolet Malibu). For larger or specialty needs, they offer SUVs (Nissan Rogue, Chevrolet Equinox), Minivans (Chrysler Pacifica), and Luxury/Specialty vehicles like the Volvo V60 and Tesla Model 3.
• Cargo Van Rental: Crucially for local businesses and movers, the location offers Cargo Van rental, including models such as the RAM Promaster or similar, suitable for transporting goods or moving large items within Illinois.
• Onsite Services: All services, including reservation confirmation, vehicle pick-up, contract signing, and key exchange, are handled directly on premises, ensuring a complete and immediate rental experience.
• Payment Flexibility: Accepts all major Credit Cards, bank Debit Cards (subject to a required credit check and hold amount), and modern NFC Mobile Payments (Apple Pay, Google Pay).
• Rental Ancillaries: Offers optional equipment and services such as GPS navigation (Hertz NeverLost), roadside assistance, child safety seats (often free for AAA members), and various insurance and protection options like Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS).
• One-Way Rentals: Facilitates one-way trips, allowing users to pick up the car in Chicago and drop it off at another approved Hertz location across Illinois or the country, though this must be arranged in advance.
• Hertz Gold Plus Rewards: Enrollment in the loyalty program, which offers perks like priority service, free upgrades, and points earning.

Features / Highlights

The North State Street Hertz location distinguishes itself through its strategic positioning and customer-focused benefits, even amidst the complexities of a dense urban environment:

• Convenient River North Location: Extremely central for downtown visitors and residents in the Chicago area, saving travel time compared to renting from the main airports (ORD or MDW).
• Active Military Discounts: A recognized benefit offering special rates and savings to active military members and veterans, underscoring a commitment to the Illinois military community.
• Comprehensive Fleet for All Needs: Beyond standard cars, the availability of specialized vehicles like Electric Cars (Tesla Model 3) and practical Cargo Vans ensures nearly any mobility requirement is met.
• Modern Payment Technology: Acceptance of NFC mobile payments provides a swift, contemporary, and contactless way to finalize rental transactions.
• Highly Praised Employee Service: Despite logistical pressures, as noted during the busy Marathon weekend, staff members, such as manager Alex, have been recognized for going "above and beyond" to professionally resolve customer issues.

Contact Information

For making a reservation, inquiring about fleet availability, or confirming complex drop-off procedures for the Hertz Car Rental - Chicago - North State Street branch, please use the following contact details:

• Address: 401 N State St, Chicago, IL 60610, USA
• Phone: (312) 372-7600
• Mobile Phone: +1 312-372-7600
• Type: Car rental agency

What is Worth Choosing

For Illinois users who prioritize a central, easy-to-access downtown pickup location, the Hertz Car Rental at 401 N State St is a logical choice. Its location in River North is invaluable for those staying or working in the Loop and surrounding areas, drastically cutting down on travel time. The diversity of the vehicle fleet, which includes everything from standard sedans to spacious SUVs, electric options, and essential Cargo Vans, ensures that both leisure and practical needs—like a small move—can be accommodated from one spot. The commitment to honoring Active Military personnel with discounts and embracing modern payment methods are strong professional highlights.

However, potential customers must treat the logistical challenges of a congested downtown location with extreme diligence. To ensure a smooth experience, particularly during drop-off, renters should follow these crucial steps: always confirm the current garage return procedure directly with the office, avoid scheduling returns near major travel deadlines (like flights), and thoroughly inspect and document the vehicle's interior and exterior condition upon pickup to prevent post-rental disputes over cleanliness or damage. By combining the convenience of this prime location with careful, proactive planning, Illinois renters can maximize their experience with Hertz, ensuring a successful and professional rental for their travels across the city or the state.

Hertz Car Rental - Chicago - North State Street

401 N State St, Chicago, IL 60610, USA