Hertz Car Rental - Chicago - West Washington Street Introduce
For residents, commuters, and visitors in the Chicago area of Illinois seeking reliable vehicle solutions, the Hertz Car Rental branch located on West Washington Street provides a downtown resource for various transportation needs. Situated in the core of Chicago's business and commercial district, this location functions as a dedicated car rental agency offering a range of vehicles, from standard sedans to practical cargo vans, catering to both leisure travelers and local business requirements.
This overview provides essential details about this established car rental location, its offerings, and what prospective customers in the Illinois region should know before making a reservation. The convenience of a downtown location often makes it a preferred choice for those needing quick access to a rental vehicle without traveling to an airport, though customers should always plan their pickup and drop-off carefully, especially during peak hours.
The Hertz Car Rental branch is positioned in a highly accessible area of Downtown Chicago, making it convenient for those working or staying in the central business district. The specific address places it easily within reach of major public transportation routes, including 'L' train lines and bus routes, which is a significant advantage for Illinois customers utilizing the city's robust transit network.
The facility is located at:
181 W Washington St, Chicago, IL 60602, USA
In terms of physical access, the location provides features intended to accommodate a wide range of customers:
- Wheelchair accessible entrance is available.
- Wheelchair accessible parking lot is provided for convenience.
Given its central Chicago location, travelers coming from surrounding Illinois suburbs or other parts of the city can typically reach the area with relative ease via major roadways, though one should always account for typical downtown traffic congestion, particularly when planning a timely vehicle return.
As a full-service car rental agency, this Hertz location on West Washington Street offers a comprehensive suite of rental options designed to meet diverse customer needs, whether for a weekend trip through Illinois or a commercial requirement within the city. The core service is the provision of rental vehicles, which includes a variety of car classes and specialty vehicles. The ability to cater to different travel purposes is a key factor in serving the local Illinois market.
Available services and offerings include:
- Full Car Rental Agency services, covering daily, weekly, and potentially longer-term rentals.
- Variety of vehicle classes, typically including compact cars, midsize/full-size sedans (like the popular Chevrolet Malibu class), SUVs, and sometimes luxury and electric vehicles (EVs) depending on current fleet availability.
- Cargo van rental options, which are essential for small business logistics, moving, or transporting large items within the Chicago metropolitan area and beyond in Illinois.
- Onsite services to facilitate the vehicle rental process.
- Acceptance of various payment methods, including major credit cards and debit cards, offering flexibility to customers.
- Potential enrollment and benefits associated with the Hertz Gold Plus Rewards program for expedited service and points accrual, which can be valuable for frequent renters in Illinois.
The central downtown location itself is a primary feature, offering unparalleled convenience for professionals and city dwellers. Beyond the prime spot, the operation features several elements that highlight its purpose and function within the broader Illinois market. The availability of commercial vehicles and commitment to accessibility are particularly noteworthy for a city-center rental operation.
Key highlights of the operation include:
- Prime Downtown Chicago location, providing quick vehicle access for those in the Loop area.
- Inclusion of Cargo Van Rental within the fleet, serving commercial and heavy-duty transport needs often overlooked by smaller passenger vehicle rental locations.
- Commitment to accessibility with a wheelchair accessible entrance and parking lot, ensuring service for all customers in the Illinois community.
- Acceptance of both Credit Cards and Debit Cards for payment, broadening the range of accepted financial instruments.
- Part of a globally recognized brand (Hertz), suggesting a consistent standard of vehicle quality and maintenance across the fleet.
For Illinois customers needing to make reservations, confirm vehicle availability, or inquire about specific services at this location, the following contact information is provided:
Address: 181 W Washington St, Chicago, IL 60602, USA
Phone: (312) 726-1476
Mobile Phone: +1 312-726-1476
It is always recommended to contact the location directly, especially when dealing with specific vehicle types, such as cargo vans, or when planning a time-sensitive pickup or drop-off, to confirm operational procedures and current availability. Customers are encouraged to book their reservations in advance, particularly for popular vehicle classes like SUVs or the aforementioned cargo vans, to ensure the desired vehicle is ready upon arrival.
Choosing the Hertz Car Rental location on West Washington Street is primarily about prioritizing urban convenience and diverse vehicle options in the heart of Chicago. For Illinois residents and business travelers, the central address significantly cuts down on travel time compared to renting at more distant airport locations. The availability of commercial options, like cargo van rental, is a key value proposition for small businesses or individuals undertaking a large move in the Chicagoland area.
The accessible features, including the accessible entrance and parking, demonstrate a commitment to serving all members of the Illinois community. Furthermore, the ability to pay with either credit or debit cards provides necessary financial flexibility. Despite being a part of a major national network, it is always wise for customers to make reservations well in advance and, based on user feedback, to allow ample time for the pickup process, particularly during busy periods, to mitigate potential waiting times.
This location serves as an excellent option for those who require a trusted car rental provider right in Downtown Chicago, offering both standard rental vehicles for leisure or business trips and specialized transportation solutions like cargo vans for local logistical needs.
Hertz Car Rental - Chicago - West Washington Street Exterior
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Chicago - West Washington Street Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Chicago - West Washington Street Photos










Hertz Car Rental - Chicago - West Washington Street Location
Hertz Car Rental - Chicago - West Washington Street
181 W Washington St, Chicago, IL 60602, USA
Hertz Car Rental - Chicago - West Washington Street Reviews
pick updeskparkingfeecallemailgarageemployee30 minutesreceipt
★ 5★ 4★ 3★ 2★ 1I’m a hertz gold member and I can never just come to this location with no issues or hiccups. I made my reservation a month ago there was still a 30 minute wait for the car. I have never experienced this in any other city. The planning and logistics for customers picking up has to be better. Chicago doesn’t have many locations in the city so this being the nearest hertz and not a good experience is making me want to stop renting with hertz altogether in Chicago. The first photo shows at least 5 people waiting who all had reservations ahead of coming in. The second photo within 5 minutes there were 7 people waiting, who all had reservations. Preparation at this location has to be better.
October 03 · Amanda KelleyDO NOT COME HERE!!! Do not come to this Hertz location, go literally anywhere else! After calling ahead to schedule a pickup I was left at the repair shop with no pickup. They didn’t schedule the taxi and didn’t even call me to let me know, just left me stranded at the auto repair shop where I asked to be picked up. I tried calling 3 times but the phone just kept ringing and no one picked up. The auto-shop manager called me a taxi! When I got to the location there was an hour long line to get inside and only one customer service agent. Then a 20-min wait for a car. Worst rental experience of my life, and I’ve had lots.
October 13 · Jason FilipowskiAs a local, I’ve rented here dozens of times and would strongly recommend to not rent here anymore since the service quality and vehicle selection has deteriorated massively. You’ll be made to wait outside on the street, will be faced with apathetic staff, and receive very dirty and low quality vehicles. This used to be a decent location before and I always rented from here but it’s continuously worsened.
October 04 · Gaurav MehtaI always use Hertz when I travel, and this branch was the worst. The car I reserved five months ago (a KIA K5) was still available on the app, but the office told me they didn't have any. They made me wait for about an hour, then handed me the keys without any explanation. When I got there, they told me to use a different car class (a KIA Soul). They didn't even ask me which car I wanted, nor did they explain why they were giving me that one. When I returned the car, they gave it to a local employee and made sure the tank was full, but my email receipt still showed a fuel charge. How on earth do they do this? It's not even worth a single star. Anyone planning to use this place should be prepared to experience the same thing.
October 07 · DO HYUNG KIMThis is the worst Hertz location out there. Waited in line for 40 mins and was told there are no cars. Had a reservation and have 3 cars for 63 reservations. They did not communicate anything to those that have reservations. The service was terrible and the people are not communicative at all. If I can give this 0 stars or less, I would. Save yourself some time and go to enterprise or another location.
August 06 · Nipun Chauhan
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