Hertz Car Rental - Durham - Hillsborough Road

- 3601 Hillsborough Rd, Durham, NC 27705

Welcome to the Triangle region of North Carolina, and specifically, to The Bull City! For residents and visitors traveling within Durham, the surrounding Research Triangle Park (RTP) area, or across the beautiful landscape of our state, reliable transportation is a necessity. The Hertz Car Rental - Durham - Hillsborough Road location is a key neighborhood car rental agency dedicated to providing personal and commercial vehicle solutions right here in the heart of Durham, NC.

As a local Hertz branch, this agency aims to offer a selection of vehicles—from compact cars for quick trips around Duke University to larger SUVs for family excursions—along with specialized options like cargo van rentals for local businesses or moving needs. The convenience of a neighborhood location, as opposed to an airport terminal, is a primary benefit for those needing a temporary vehicle while their car is in the shop or for weekend travel plans.

However, potential customers should be aware of significant feedback regarding the reservation process and on-site experience at this specific location. Multiple recent customer reviews have highlighted critical issues concerning vehicle availability, even with confirmed reservations, and a noted lack of communication from the staff regarding delays or changes to the booked vehicle type. One customer reported an hour-long wait due to limited staffing and no available cars, despite a 9:30 AM reservation, while another was informed the night before a morning pickup that their car was unavailable.

It is important to understand that while this branch is part of the professional Hertz network and advertises its full range of services, prospective renters must exercise extra diligence by confirming vehicle availability multiple times leading up to their pick-up time. The reviews clearly indicate a disparity between the availability shown on booking websites and the reality on the ground, a matter that customers have reported to Hertz corporate for review. This information is shared directly from the customer experience to ensure you have the most realistic expectation before booking.

The Hertz Car Rental - Durham - Hillsborough Road location is positioned for easy access within the local Durham community, making it a convenient option for residents and those already in the city who need a rental.

The physical address is:

• 3601 Hillsborough Rd, Durham, NC 27705, USA

This agency is committed to ensuring accessibility for all customers. Key accessibility features available at this location include:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

The Durham - Hillsborough Road agency provides a robust set of rental and logistical services typical of a national car rental brand, tailored for both personal and commercial use in the local market.

• Diverse Passenger Vehicle Rental: The standard fleet includes a range of passenger vehicles such as Medium Sedans (e.g., Mazda 3 4-door), Small SUVs (e.g., Nissan Rogue), and Compact vehicles, suitable for city driving and longer highway journeys across North Carolina.
• Cargo Van Rental: A specialized offering at this location is the availability of Cargo Van Rentals. This service is valuable for local businesses, individuals moving small apartments, or Duke and UNC students transporting items during school breaks, providing a practical utility option.
• Onsite Services: The location provides full onsite services, meaning staff are available for counter assistance, vehicle processing, and on-site vehicle inspection and return. Note that, as per customer reviews, wait times for these services can vary significantly based on staffing levels and demand.
• Flexible Payment Options: Customers benefit from a variety of accepted payment methods to simplify the transaction, including:
  • Credit cards
  • Debit cards
  • NFC mobile payments
• Reservations and Management: The agency utilizes the national Hertz reservation system, allowing customers to book and manage their rentals online, though local challenges with vehicle supply have been noted in customer feedback.

This Hertz neighborhood location in Durham offers specific features and programs that provide added value to eligible renters in the community.

• Active Military Discounts: A major highlight of this Hertz location is the access it provides to Active Military Discounts. This recognizes and supports the men and women of the US Armed Forces, offering special rates, waived fees, or other benefits on rental vehicles for both official and leisure travel. Service members should inquire about the specifics of the discount program (e.g., eligibility requirements and potential CDP codes) when booking or upon arrival.
• Neighborhood Convenience: Unlike the bustling environment of RDU International Airport, this is a local, 'Home Link' agency, making it easier for Durham residents to pick up and drop off rentals without the added logistics of airport travel.
• Accessibility Commitment: The provision of a Wheelchair accessible entrance and parking lot ensures that all members of the community, regardless of mobility requirements, can access the rental services conveniently.
• Utility Vehicle Options: The availability of Cargo Van Rental differentiates this location, catering to utility needs beyond standard passenger travel, such as moving or business logistics.
• Hertz Gold Plus Rewards Access: Eligible customers can enroll in the national loyalty program, which may offer benefits like expedited service and earning points toward future rentals, potentially mitigating some of the reported counter wait times.

For all inquiries, reservations, or to follow up on your booking, please use the following contact information for the Hertz Car Rental - Durham - Hillsborough Road location:

• Address: 3601 Hillsborough Rd, Durham, NC 27705, USA
• Phone: (919) 309-0577
• Mobile Phone: +1 919-309-0577

The Hertz Car Rental on Hillsborough Road in Durham is worth choosing for North Carolina users who are primarily seeking a non-airport rental experience, need a specific utility vehicle like a cargo van, or are eligible for the Active Military Discount. The location's ease of access from local Durham neighborhoods and major thoroughfares is a significant advantage over the congestion of RDU. Furthermore, the commitment to accessibility, including wheelchair-accessible facilities, is a major benefit for all customers requiring easier access.

However, the critical customer feedback regarding inventory and service efficiency must be factored into your decision. Customers booking an essential vehicle for a critical meeting or a tight schedule should consider calling ahead repeatedly and perhaps having an alternative plan. For those with flexible timing or those who are primary beneficiaries of the specific services offered, such as the Cargo Van rental or the military discount, this location can still offer significant value. The key to a successful rental here is proactive communication and managing expectations regarding potential wait times, ensuring the confirmed reservation is genuinely secured before you arrive.

Hertz Car Rental - Durham - Hillsborough Road

3601 Hillsborough Rd, Durham, NC 27705, USA