Enterprise Rent-A-Car Introduce
For New York residents and visitors exploring the greater Syracuse area, finding a reliable and convenient vehicle rental solution is essential. The Enterprise Rent-A-Car branch located in Liverpool, NY, serves as a key local provider for both personal and commercial transportation needs. This branch, identifying as women-owned, specializes in a diverse range of rentals, including standard car rental and van rental services, making it a valuable resource whether you need a replacement vehicle, a business rental, or a spacious van for a group outing or a move.
Enterprise Rent-A-Car, as a prominent industry leader, strives to offer a seamless experience, providing various options to suit different customer requirements, from short-term daily rentals to long-term solutions. While a commitment to high customer service standards is a core value of the brand, a review of local customer experiences is recommended before booking, as individual branch performance can vary.
Location and Accessibility
This specific Enterprise Rent-A-Car location is situated at:
- Address: 8395 Oswego Rd Unit 1, Liverpool, NY 13090, USA
The Liverpool branch is positioned conveniently off Oswego Road, making it easily accessible for residents across the northern suburbs of Syracuse and Onondaga County. Its location helps minimize travel time for local pickups and returns, avoiding the congestion often associated with airport or downtown locations. For customers requiring accessible facilities, the branch is noted to offer a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to serving all members of the community.
Services Offered
As a dual-category agency—Car rental agency and Van rental agency—this location offers a comprehensive set of services to cover numerous travel and logistical needs. General Enterprise services often include:
- Daily and Weekly Car Rentals: A wide selection of vehicles ranging from economy cars to full-size sedans, SUVs, and luxury cars.
- Van Rentals: Specific commercial and passenger van options suitable for moving, group transportation, or large cargo.
- Long-Term Rentals: Solutions for customers needing a vehicle for a month or longer.
- One-Way Rentals: The ability to pick up a car at this location and return it to a different Enterprise branch, subject to availability and specific policies.
- Replacement Rentals: Vehicles provided to customers whose personal cars are in the shop for repair or maintenance, often coordinated with insurance or service providers.
- After Hours Service: A key drop-box is typically available for returning the vehicle outside of regular business hours, with the renter's responsibility for the vehicle ending upon Enterprise employee inspection on the next business day.
- Onsite Services: Direct customer interaction and vehicle processing at the physical branch location.
Features / Highlights
The Liverpool Enterprise branch distinguishes itself with several notable features designed to enhance the rental experience for local customers:
- Woman-Owned Business: The business identifies as women-owned, contributing to the diversity of local commerce in the New York region.
- Active Military Discounts: This location specifically offers discounts for active military personnel, recognizing and supporting service members.
- Accessibility Features: The facility provides a wheelchair accessible entrance and wheelchair accessible parking lot.
- Flexible Payment Options: Customers can secure their rentals using various payment methods, including major Credit Cards, Debit Cards (subject to specific rental policies and requirements), and NFC Mobile Payments.
- Standard of Care Commitment: Like all Enterprise locations, the branch aims to adhere to a company-wide commitment to ensure all vehicles are clean and well-maintained.
Contact Information
For reservations, inquiries, or local support, you can contact the Liverpool branch directly.
- Address: 8395 Oswego Rd Unit 1, Liverpool, NY 13090, USA
- Phone: (315) 652-2103
- Mobile Phone: +1 315-652-2103
What is Worth Choosing
Choosing a rental agency is about more than just the lowest price; it involves considering convenience, vehicle quality, and customer support. Enterprise Rent-A-Car’s long-standing presence in the New York market, coupled with its mission "To exceed our customers' expectations for service, quality and value," positions this Liverpool branch as a viable option for many local and regional renters. The availability of van rentals, the inclusive accessibility features, and specific military discounts are strong factors that can make this location the right fit for your transportation needs.
For individuals or businesses needing a truck or larger commercial vehicle, it is worth noting that specialized commercial trucks (such as box trucks) are typically handled through Enterprise Truck Rental, which operates out of different, nearby locations like North Syracuse. However, this Liverpool branch is confirmed to provide van rentals.
It is prudent for all potential renters to research current rental policies regarding age requirements, additional driver fees (which are typically charged per day unless a spouse or domestic partner meets the requirements), and the complete terms of their Damage Waiver or insurance options. Given past local customer feedback mentioning issues with service during vehicle return, communication, and staff conduct, customers are advised to thoroughly document the vehicle condition at both pickup and return, confirm all final charges clearly, and keep detailed records of all interactions, especially concerning personal items or contract modifications. By approaching the rental process with diligence and leveraging the confirmed features like accessibility and discounts, customers in the New York region can maximize the benefits offered by the Enterprise Rent-A-Car branch in Liverpool.
The brand's overall dedication to providing flexible transportation solutions, from short trips to long-term needs, in a convenient neighborhood setting is what makes Enterprise a frequent choice for New Yorkers requiring temporary mobility.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
8395 Oswego Rd Unit 1, Liverpool, NY 13090, USA
Enterprise Rent-A-Car Reviews
pricepickupmanagerairporthomecallmoneyliverpoolcar keysclay
★ 5★ 4★ 3★ 2★ 1I had an extremely frustrating and disappointing experience with this rental location new Branch-manager . I was promised a vehicle swap due to serious issues with the original car, including poor steering alignment and a noticeable shake while driving. However, instead of following through, the manager said I’ll do it give me the keys and took the car keys and told me to arrange my own transportation via Uber or Lyft — leaving me stranded without any support. I was standing for an hour on the street!! And kicking me out. Is this the way you treat your customers! The white lady over their with golden hair, as management training, was very rude to me and disrespected she said “come let me walk you out the door”Despite going in early in the morning to get the car exchanged, the staff dismissed my concerns. Later, the car’s tire began leaking air, making the situation even worse. When I reported the issue, the manager accused me of exaggerating and refused to even come out to the parking lot to inspect the car himself.Eventually, I returned via Uber, and instead of resolving the situation, they canceled my contract entirely. This level of service was completely unacceptable — unprofessional, careless, and disrespectful. I do not recommend this location to anyone.
July 29 · S KIn the beginning everyone was very friendly. Once the vehicle is returned, the helpfulness stops. I accidentally left my expensive car charger in the car and called immediately after to notify them. I was told they would check and let me know after it was detailed but I never received a call. I tried again a few times and was told they saw nothing. I emailed the manager that assisted me and he never replied. I stopped in to personally ask and was told it was claimed. Very frustrating to be lied to and my item given away. I also believe I was overcharged and will not be returning.Liverpool NY EnterpriseCarter- manager
September 20 · L PTrevor Hanson at the Enterprise in Clay, NY, provided great customer service. I scheduled a rental last minute and the SUV I rented wasn't available the next morning. Trevor was eager to help in any way he could to get us into a vehicle of our choice from what they had immediately available. He did and it ended up saving us about $170 from what I originally reserved. Trevor also took the time to walk around the car with me and noted any issues I was concerned about. All in all, a good experience renting.
August 26 · Jeff RenkI have an extremely unhappy experience with this location. Once I asked for the direct manager’s number because of the unhappy experience, the manager said he would close myContact and took the car key from me.
August 04 · Yifan ChengVery friendly and professional staff who helped me with a reservation that I had made but scheduled for the wrong dates. They fixed it and still got me into a car in time for my work trip. One of the best Enterprise locations I have had the pleasure of working with.
September 15 · Ryan Gain
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