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Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA)
- 6033 S Sossaman Rd, Mesa, AZ 85212

Car rental agency ★2.0

6033 S Sossaman Rd, Mesa, AZ 85212, USA

2.0
Update:After reaching out directly to Hertz’s customer service by email, I received a response not long after. They looked into the situation and offered a resolution that honored the terms of my original reservation, even though it wasn’t fulfilled due to communication issues between locations.Although I did have to start a new rental agreement at a higher cost at the time, I appreciate that someone on their team took the matter seriously once it was escalated. The follow-up was professional, and I’ve updated my reviews to reflect that.That said, I still hope the Mesa location makes some internal improvements—especially around communication and accountability—so other customers don’t have to go through the same stress. I’m open to further conversation if anything else develops.Original:I don’t usually write reviews like this, and I honestly don’t enjoy complaining. Normally I’d just move on and not come back. But I hope that sharing my story helps someone else avoid going through the same thing.I had a prepaid reservation at this location for a weeklong rental. Everything was confirmed ahead of time, the price was fair, and I was looking forward to a smooth trip. But because of a flight delay, I ended up landing at Phoenix Sky Harbor around 11 PM instead of Mesa.I called the Mesa Hertz location before they closed and asked if I could still pick up the car after 11:30 PM. The person on the phone said no, they don’t offer after-hours pickup. I was fine with that—I get it.But then a few minutes later, that same person called me back and said I could pick up the car at the Phoenix Airport Hertz, and that they would just cancel the reservation in Mesa. It sounded like a simple internal handoff, so I trusted the advice and went downstairs to the Phoenix rental center.That turned out to be a mistake. When I arrived, they had no record of my reservation or any transfer. I was told that my reservation still showed as active in Mesa and there was nothing they could do. So now it’s close to midnight, I’m traveling with my elderly mom, and I have no car.The only person who genuinely tried to help was Gabriel, the agent at the Phoenix Hertz. He explained what happened, showed empathy, and wished there was something he could override. That kind of service stood out—and I appreciated it. He deserves credit.The next day, I drove to the Mesa location to try and pick up the original rental, thinking it was just a miscommunication. But when I arrived, Matt, the assistant manager, told me the reservation had been canceled overnight and offered nothing. No effort to check who I spoke to the night before, no review of call logs or voicemails, not even a basic attempt to troubleshoot. Just “Sorry, there’s nothing I can do,” repeated over and over. He told me to call customer service like that would magically fix the whole thing.I ended up spending far more than I intended, all because of poor internal communication and a lack of accountability. To be honest, I normally stick with a trusted suite of companies—my hotels, my rental cars, my credit cards. But after this experience, I don’t know if I can keep Hertz in that lineup unless someone makes this right.This issue is still ongoing. I’ve filed a complaint and shared my experience on other platforms, and I’ll update this review if Hertz follows up or makes it right. - ben Nguyen
Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Overview Intro Detail Photos Location Reviews

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Introduce

Welcome to the Valley of the Sun! If you're flying into the East Valley, a rental car is essential for experiencing the expansive beauty and myriad attractions of Mesa, Phoenix, and the greater Arizona landscape. Hertz Car Rental at the Phoenix-Mesa Gateway Airport (AZA) is one of the convenient options available right as you land, offering a gateway to your Arizona adventure. This article provides a professional and factual overview of this car rental agency, specifically tailored for Arizona residents and visitors looking for reliable ground transportation.

Hertz is a globally recognized car rental agency, and its location at AZA aims to serve the travel needs of passengers arriving at Mesa's primary secondary airport. Whether your trip is for business, a family vacation to see the desert landscape, or visiting local colleges and spring training baseball, securing a reliable vehicle is the first step toward a successful itinerary. They offer various car classes, ranging from comfortable sedans to spacious SUVs, to accommodate different group sizes and travel requirements across Arizona's diverse terrain.

Location and Accessibility

The Hertz Car Rental counter is situated conveniently within the Phoenix-Mesa Gateway Airport (AZA) terminal itself, making for an easy transition from your flight to the driver's seat. The address for this specific location is:

Address: 6033 S Sossaman Rd, Mesa, AZ 85212, USA

Being located directly at the airport makes this a prime choice for inbound travelers, eliminating the need for an extra shuttle ride to an off-site facility. The cars themselves are generally within a short walking distance of the counter. For those requiring specific accommodations, the location features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to serving all members of the community.

For general inquiries and to confirm specific details about your reservation, you can reach the Mesa AZA branch using the following information:

Phone: (480) 988-2763

Current operating hours are listed as seven days a week, typically from 7:00 AM to 11:30 PM, though travelers are strongly advised to verify these hours with the office directly before booking, as airport rental hours are subject to change, particularly around holidays or in response to flight schedules.

Services Offered

As a full-service car rental agency, Hertz at Phoenix-Mesa Gateway Airport provides a variety of services to enhance the rental experience. These offerings are designed to get you on the road quickly and with minimal hassle, ensuring you can begin exploring Arizona's attractions, from the Superstition Mountains to the metropolitan areas of Phoenix and Scottsdale.

  • Onsite Services: The counter and car lot are readily accessible onsite at the airport terminal.
  • Diverse Vehicle Fleet: Popular car types often available include the Chevrolet Malibu (a frequent choice for Large Sedan), Nissan Rogue (Small SUV), and various other models across categories like economy, compact, full-size, SUVs, and even luxury or electric vehicles, depending on current availability.
  • Payment Flexibility: Accepts a range of payment methods, including major Credit cards, Debit cards, and NFC mobile payments for modern convenience.
  • Insurance and Protection Options: Customers have access to various protection products like Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing for tailored coverage during their rental period.
  • Specialized Rental Types: Depending on the rental program, Hertz may offer specialized options such as rentals for rideshare drivers (Uber Rentals) or long-term rental agreements.
Features / Highlights

Renting from an established provider at an airport location often comes with a set of distinct features. The following highlights showcase specific benefits and amenities provided by the Hertz location at AZA that Arizona travelers should be aware of:

  • Airport Location Convenience: The key advantage is its location directly at the airport, allowing for an immediate pick-up after landing.
  • Active Military Discounts: A notable highlight is the availability of active military discounts, which is a valuable saving for service members and their families traveling in the region.
  • Accessibility Features: The location prioritizes accessibility with a Wheelchair accessible entrance and Wheelchair accessible parking lot.
  • Variety of Payment Options: Acceptance of Credit cards, Debit cards, and NFC mobile payments makes transactions quick and easy.
  • Diverse Car Collection: The ability to select from a broad range of car types, including sedans like the Chevrolet Malibu and various SUVs, ensures a vehicle suitable for navigating Arizona’s highways, cities, and national forests.
Contact Information

For making reservations, confirming vehicle availability, or addressing concerns, use the direct contact information for the Hertz Car Rental location at Phoenix-Mesa Gateway Airport:

Address: 6033 S Sossaman Rd, Mesa, AZ 85212, USA

Phone: (480) 988-2763

Mobile Phone: +1 480-988-2763

It is always a best practice for travelers, especially those arriving on late flights, to call the location directly to confirm operating hours and vehicle pickup instructions for their specific reservation, as after-hours pickup may not always be an available option.

What Is Worth Choosing

Choosing Hertz at Phoenix-Mesa Gateway Airport is often worthwhile for Arizona-bound travelers seeking the convenience of an internationally recognized brand right at the terminal. The selection of vehicles, particularly the popular mid-size and SUV categories, is ideal for the driving conditions and travel distances common in the state. From a logistical standpoint, the onsite location significantly reduces travel time upon arrival. Furthermore, the commitment to military discounts and physical accessibility are compelling reasons for specific customer demographics to choose this branch.

However, potential customers should proceed with an informed perspective. Past customer feedback indicates that while some customers experience positive outcomes—especially when issues are escalated to corporate customer service—there have been reported challenges concerning internal communication between locations, vehicle availability, and adherence to confirmed reservations, which can lead to frustrating delays and unexpected costs. One customer noted that their issue was resolved only after reaching out to Hertz’s customer service via email, which eventually honored the terms of their original prepaid reservation. Another incident involved being stranded due to a same-day booking not being honored, emphasizing a need for improved internal communication and accountability at the local level.

Therefore, the decision to choose this Hertz location should be accompanied by proactive measures: booking well in advance, confirming all reservation details directly with the Mesa AZA branch, and having contingency plans, especially for late-night arrivals. The peace of mind offered by the resolution process in some cases—where corporate customer service intervened professionally—suggests that the company values long-term customer relationships, even if local operations occasionally face challenges. For many, the strong foundation of an international brand and the unbeatable convenience of an airport counter location will still make Hertz a top-tier choice for their Arizona vehicle needs. A prepared traveler who confirms their arrangements will be well-positioned to take advantage of the ease and convenience of renting from Hertz at AZA.

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Photos

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 1Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 2Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 3Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 4Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 5Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 6Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 7Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 8Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 9Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Picture 10

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Location

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA)

6033 S Sossaman Rd, Mesa, AZ 85212, USA

Hertz Car Rental - Mesa - Phoenix-mesa Gateway Airport (AZA) Reviews

An average rating of ★2.9 from 222 user reviews.

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