Hertz Car Rental

- 3-18 Federal Cir, Jamaica, NY 11430

Introduction / Overview

Hertz Car Rental is one of the most recognized and established names in the vehicle hire industry worldwide, and its location at the crucial Federal Circle hub in Jamaica, Queens, serves as a major gateway for mobility in the New York metropolitan area. This particular branch caters extensively to both air travelers arriving at JFK International Airport and local New Yorkers needing a reliable, temporary vehicle for business or leisure travel. As a long-standing car rental agency, Hertz is known for offering a diverse fleet, ranging from compact economy cars perfect for city parking to full-size SUVs and luxury vehicles suited for longer road trips out of the city.

The operation at Federal Circle is designed to handle the high volume of traffic associated with one of the busiest airports in the United States. Customers typically expect a professional service that is efficient and reliable, supported by a modern fleet of well-maintained vehicles. However, it is essential for New York customers, particularly those who are accustomed to high-speed transactions, to note that the very nature of such a busy airport location can occasionally lead to operational challenges, as reflected in customer feedback regarding potential queues and vehicle availability during peak demand periods. Hertz remains committed to providing a broad range of services, including accessibility features and multiple payment options, to accommodate all types of travelers.

Location and Accessibility

The Hertz Car Rental office is strategically located in the heart of the ground transportation complex for John F. Kennedy International Airport (JFK). The address is:

3-18 Federal Cir, Jamaica, NY 11430, USA

Accessibility to this location is streamlined for airport patrons. Travelers arriving at any of JFK's terminals are instructed to take the free AirTrain service. The AirTrain makes a dedicated stop at the Federal Circle station, which is the centralized hub for all major car rental agencies serving the airport. From the AirTrain station, clear signage directs customers to the Hertz counter and vehicle pickup area. The entire Federal Circle facility is designed for easy navigation, making the transition from air travel to road travel as smooth as possible.

For New York residents accessing the location by private vehicle or taxi, the Federal Circle area is directly connected to key arteries like the Van Wyck Expressway (I-678) and the Belt Parkway. This location in Queens is highly accessible from Brooklyn, Long Island, and other parts of the city. Notably, the facility explicitly promotes its accessibility features, including a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of use for customers with mobility considerations.

Services Offered

Hertz Car Rental at JFK Federal Circle offers a suite of services typical of a major, high-volume car rental agency, designed to meet diverse customer needs:

• Extensive Fleet Selection: The agency provides a full range of car classes, from cost-effective compact and economy cars to full-size sedans, minivans, SUVs (including premium options like the Chevrolet Suburban or similar large models), and often specialty vehicles like convertibles and luxury cars.
• Loyalty Program Benefits: Hertz Gold Plus Rewards and President’s Circle members can benefit from expedited service options, though customers should be aware of procedures like needing to obtain paperwork at the front desk before proceeding to vehicle pickup, as reported in customer feedback.
• Payment Flexibility: The location accepts major Credit cards for deposits and final payment, along with Debit cards, which are accepted under specific terms and conditions typically involving a credit check and/or a substantial hold amount.
• Toll Collection Programs: Essential for New York driving, the rental includes options for seamless electronic toll payment (e.g., PlatePass or similar service) to bypass the numerous cash toll points on bridges, tunnels, and highways in the Tri-State area.
• Optional Extras: Customers can rent additional items such as GPS navigation systems, child safety seats (infant, toddler, and booster), and purchase various insurance coverages including Loss Damage Waiver (LDW) and liability protection.
• 24/7 Support: Given its airport location, the branch often operates with extended hours or 24/7 service (check specific, current hours as they can fluctuate), backed by national 24-hour roadside assistance.

Features / Highlights

The major advantages of choosing Hertz at the JFK Federal Circle are rooted in its brand presence and essential infrastructure, even when balancing against potential service issues:

• Global Brand Trust: Renting from a globally recognized brand like Hertz provides a baseline expectation of vehicle quality, maintenance standards, and a robust national customer service network (though local service can vary).
• Premier Accessibility: The presence of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures that all travelers, regardless of mobility requirements, can utilize the facility comfortably.
• AirTrain Integration: Direct, efficient access from all JFK terminals via the free AirTrain to the Federal Circle station eliminates the need for lengthy, external shuttle bus rides common at other airports.
• Expedited Member Services: The Hertz Gold Plus Rewards program and President's Circle status offer members the potential for quicker transactions, although customers should confirm the current procedures for paperwork processing upon arrival.
• Extensive Fleet Availability: Due to the high-volume nature of the location, the branch consistently maintains a very large inventory, offering a high likelihood of securing the desired car class, from economical to luxury.

Contact Information

For reservations, questions, or to address concerns, customers can use the primary contact channels provided by Hertz, specifically for this high-profile location:

Address: 3-18 Federal Cir, Jamaica, NY 11430, USA

Toll-Free Phone (USA): (800) 654-3131

International Phone: +1 800-654-3131

Given the nature of airport operations, it is always recommended to use the official toll-free reservation or customer service number for general inquiries. For time-sensitive issues at the counter, customers should use the on-site agent or manager, while reserving more complex issues for the national customer service lines.

What is Worth Choosing

Choosing Hertz Car Rental at the Federal Circle in Queens is an attractive option primarily for the seamless connection it offers to and from JFK Airport. For New Yorkers needing a vehicle immediately upon flying home, or for those starting a multi-state road trip, the convenience of the AirTrain connection is a significant time saver compared to navigating external, off-airport agencies. The brand's reputation for quality fleet and extensive vehicle types means you are likely to find a car that fits your specific needs, whether it's an economy car for quick errands or a large SUV for a family vacation.

However, it is crucial for customers to manage expectations regarding service speed. Public feedback indicates that, despite its top-tier status, this location experiences significant wait times and operational stress, sometimes affecting even loyalty program members. New York users should view this location as a high-convenience, high-volume hub that offers superior access to JFK and a quality vehicle, but which requires patience and planning. The key takeaway is to choose Hertz at this location for the *guaranteed* convenient location, the accessibility features, and the breadth of the fleet, but be prepared for potential delays in the actual pickup process, especially during peak travel times. Planning ahead, arriving with all documentation in order, and confirming policies for loyalty members are essential steps to ensure a smoother experience at this important New York car rental gateway.

Hertz Car Rental

3-18 Federal Cir, Jamaica, NY 11430, USA