Hertz Car Rental - Highland Park - North Skokie Valley Road Introduce
For residents and visitors on the North Shore of Illinois, securing reliable transportation is essential, whether for commuting to Chicago, enjoying a scenic drive along Lake Michigan, or simply managing local errands. Hertz Car Rental—specifically the neighborhood branch located in Highland Park on North Skokie Valley Road—serves as a convenient and well-known option for diverse vehicle needs. As a local Car rental agency, this location provides the backing of a major international brand with a fleet that caters to more than just the basics, including specialty rentals like luxury cars and practical cargo vans.
The Highland Park branch is often referred to as a "Hertz Local Edition" (HLE), which typically means it focuses on serving the local community, including those who need a rental while their personal vehicle is in the shop or require a specific type of vehicle for a special occasion or project. The tone of service at an HLE is generally aimed at being quick, helpful, and tailored to daily life in the suburbs, as highlighted by some customers who report a great experience with quick and helpful staff. However, like any neighborhood business, customer experiences can vary, with some feedback indicating service inconsistencies that potential renters should be aware of, such as the need to confirm operating status before arrival.
Hertz maintains a strong presence throughout Illinois, and the Highland Park location is a key node in their network, providing an accessible and varied fleet to the upscale North Shore communities, from Glencoe and Lake Forest to Deerfield and beyond.
The Highland Park branch has implemented important measures to ensure a welcoming experience for all customers, particularly those with physical disabilities.
- Wheelchair accessible entrance is available, allowing for easy, unrestricted entry into the rental office.
- Wheelchair accessible parking lot ensures that designated, conveniently located parking spots are available for customers with mobility requirements.
The key services offered include:
- Cargo van rental: Essential for North Shore residents needing to move furniture, transport large purchases, assist with business deliveries, or handle small-scale moves within Illinois.
- Luxury car rental: For special events, prestigious business travel, or simply an upgraded experience, customers can often reserve premium sedans or high-end vehicles from the Hertz fleet.
- Standard car rentals (Economy, Compact, Midsize, Full-Size, SUVs) suitable for daily commuting or extended road trips across the Midwest.
- Hertz Gold Plus Rewards® service, which allows members to skip the counter and proceed directly to their car at many locations, speeding up the rental process significantly.
- One-way rentals, providing flexibility for customers traveling out of Illinois who wish to drop off the vehicle at a different Hertz location.
Features and accepted payments:
- Active military discounts are available, often in partnership with programs like Veterans Advantage (WeSalute), offering up to 25% off base rates for active-duty, veterans, National Guard/Reserve, and their families. This provides meaningful savings for the military community in Illinois.
- The branch has fully implemented wheelchair accessible features, including the main entrance and designated parking spaces.
- Payment is simplified with the acceptance of major Credit cards.
- Debit cards are also accepted for payment, although renters using a debit card should verify the specific local requirements regarding deposit holds or required documentation.
- Address: 40 Skokie Valley Rd, Highland Park, IL 60035, USA
- Phone: (847) 579-0208
- Mobile Phone: +1 847-579-0208
The ability to rent a Luxury car for a special night out or an important business meeting is a significant advantage for this upscale suburban area. Simultaneously, the availability of Cargo van rental makes it an invaluable resource for practical needs, saving locals the effort of driving to specialized truck rental centers. This combination of "luxury and utility" under one trusted brand's roof is a rare and highly convenient offering in a neighborhood setting.
Furthermore, the explicit promotion of Active military discounts demonstrates a commitment to providing value to service members, a benefit that is both financially advantageous and community-minded. Coupled with the crucial accessibility features, this location makes an effort to serve the broadest possible spectrum of the local Illinois community. Despite isolated reports of poor customer service experiences—which can occur at any branch and highlight the importance of booking confirmations and clear communication—the location is also praised by customers for having a clean store, ready cars, and quick, helpful staff, demonstrating its potential for excellent service when operations run smoothly. For the Illinois resident who needs a high-end vehicle, a large hauling van, or simply a reliable car with significant military savings, this Highland Park Hertz branch remains a valuable local resource.
Hertz Car Rental - Highland Park - North Skokie Valley Road Luxury car
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Highland Park - North Skokie Valley Road Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Highland Park - North Skokie Valley Road Photos










Hertz Car Rental - Highland Park - North Skokie Valley Road Location
Hertz Car Rental - Highland Park - North Skokie Valley Road
40 Skokie Valley Rd, Highland Park, IL 60035, USA
Hertz Car Rental - Highland Park - North Skokie Valley Road Reviews
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★ 5★ 4★ 3★ 2★ 1The customer service from Hertz was hands down the worst I’ve ever experienced. I arrived at the location to pick up my reservation, only to find the building completely closed—signs removed, doors locked, no notice or warning whatsoever.I called customer service to figure out what to do, and the representative spent five minutes arguing with me that the location wasn’t closed—as I sat in the empty parking lot staring at the shuttered building. No apology. No help. No courtesy.Honestly, this made Xfinity’s customer service look stellar by comparison.Suffice it to say, I won’t be renting from Hertz again—and I strongly suggest others think twice before doing so.
June 10 · Arlo BrickCanOverall great experience, the car was ready when we came, the store is nice and clean. The staff member at the counter was very quick and helpful. Highly recommend the great service at this Hertz Local Edition!
October 20 · Levi MoscowitzI paid in full for my reservation, but they canceled my order and refused to refund me. This also led to additional expenses for me. It's really unfair to consumers!We booked a Model 3 for two days in advance through the Hertz official website, as our car was rear-ended and needed repairs. When we arrived at the store on April 9th to pick up the car, we were informed that there were no cars available for us. This was completely unacceptable as we had also scheduled to have our own car serviced that day. Not having a car would disrupt all our plans! We explained our situation and requested a Tesla because our own car is a Tesla, but the branch manager displayed racial discrimination, stating that there were no cars available and refusing to offer an upgrade to another model. They could only offer to cancel our reservation. However, we had already paid in full! Moreover, two days in advance, the availability of this model at the store should have been very clear. If it wasn't available, why list it on the official website for customers to book?Due to the dishonest attitude of this store, we had no choice but to cancel our reservation and drive to Chicago to rent a car on the spot. However, because we rented the car on the same day, the price was already higher than if we had booked in advance, resulting in us having to rent at a premium.
April 16 · Neve LiI rented a car from Hertz under the assurance from associates that I would receive a refund if the car was returned early. I returned the car one week early (didnt need it anymore), expecting a refund for the unused time. However, Hertz refused to issue the refund, citing their prepaid rate Terms and Conditions. Shockingly (sarcasm), the no-refund policy was buried within these terms, not clearly disclosed during the booking process or on the receipt. My experience with Hertz has been deeply disappointing, and I advise others to steer clear if they expect honesty and fair treatment in their transactions.
March 21 · NIcole M. RamirezThis is the WORST place ever! I rented a car and paid in full a week in advance from this branch. Three days later, the manager called and said he doesn't have the car, so the reservation is canceled. He did not offer anything instead. I asked for a refund, but he said he will try to get in touch with customer service, and email them. More than a day after that, I was still getting emails from Hertz as if I'm still renting the car. I tried calling him 4 times and left a message, but no response. I called customer service, but they kept me on hold for 30 minutes at a time, so I gave up. Eventually I went to the office, to talk to the manager, but he refused to help saying "I can't do anything about it". He basically refused to move a finger to help me get my money back, saying that I need to call customer service. So now I'm without a car for the weekend and without my money back. Hertz will NEVER be a company I'd consider!!! The worst branch EVER, with a manager who has a disgusting attitude!!!BTW, I'm forced to give it one star, otherwise I can't send the review. In reality, I would not give it even 0.1 of a star!!!
July 03 · Tzee Co
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