Hertz Car Rental - Johnstown Cambria Airport

- 479 Airport Rd, Johnstown, PA 15904

For travelers flying into West-Central Pennsylvania or local residents in need of reliable ground transportation, the Hertz Car Rental agency at the John Murtha Johnstown-Cambria County Airport (JST) provides an essential service. This location operates as a primary Car rental agency right within the airport, offering convenience for both inbound passengers and community members seeking a vehicle for personal use, business, or temporary replacement.

The agency offers Onsite services, meaning renters can complete their transaction and pick up their vehicle directly at the airport terminal, a significant time-saver compared to off-airport locations that require shuttle transfers. Furthermore, Hertz supports military personnel with valued Active military discounts, providing a necessary and appreciated benefit to the many service members and veterans residing in the Commonwealth of Pennsylvania.

However, potential customers should be aware that, as a major airport-based location, its policies regarding discounts, payment, and customer interaction have generated mixed feedback. Multiple customer reviews highlight significant issues concerning the service received at the counter. One detailed account describes an interaction where a customer service representative was reported as extremely rude and unhelpful regarding online pricing discrepancies, applying a Gold Member discount, and providing convoluted, essential information on adding an authorized driver. The review specifically noted the staff member’s demanding and slow, condescending speech: Vicky then asked for my driver’s license and told me that it was expired. I said, “My license expires at the end of June. It’s May.”

Another critical point raised by customers involves the policies surrounding payment, specifically the use of Debit cards. Customers expressed frustration that providing card and license information to save time resulted in a credit score check, a process not clearly disclosed online. One customer described the policy as complete and utter crap for people relying on non-credit card payment methods, noting that not all people in today's economy have or want a perfect credit card and credit score. This is a crucial detail for Pennsylvania users who primarily use debit cards for large transactions, as using one at this location may be contingent upon a successful credit check and adherence to strict documentation requirements, which can be particularly inconvenient if relying on an Uber to get there. The policy also restricts the use of debit cards for certain premium vehicle classes.

A further complication mentioned was the difficulty in using personal EZ-Pass transponders due to the rental vehicle being registered with outstanding Toll By Plate charges and being licensed specifically to the Johnstown Hertz location, a detail not disclosed at the time of rental. This issue highlights the need for renters in Pennsylvania, a state with extensive toll roads, to proactively inquire about the vehicle’s toll payment system to avoid unexpected fees or complications with personal accounts.

The Hertz Car Rental counter is strategically located for maximum convenience within the John Murtha Johnstown-Cambria County Airport (JST), making it the optimal choice for flight arrivals.

The exact physical address is:

479 Airport Rd, Johnstown, PA 15904, USA

As an airport-based service, the location offers seamless transfers from the gate to the rental counter. The facility ensures high standards of inclusion and ease of use for all visitors, featuring a dedicated Wheelchair accessible entrance and a Wheelchair accessible parking lot. This commitment to accessibility is vital for accommodating all travelers passing through JST.

The general operating hours for the Hertz counter at the Johnstown Airport are typically Monday through Friday from 8:00 AM to 5:00 PM, with significantly shorter hours on Saturdays and Sundays. Customers should always verify current hours when booking, especially for weekend and evening rentals, to ensure staff are available for vehicle return or pickup.

The Hertz Johnstown Cambria Airport branch is a dedicated Car rental agency providing a comprehensive suite of services essential for both air travelers and local residents in Pennsylvania.

The core offerings include:

• Onsite Rental Services: Conveniently located within the airport terminal, allowing for direct pick-up and drop-off, a crucial feature for JST travelers.
• Diverse Vehicle Fleet: Offering a range of vehicles, typically from economy and compact cars (such as the popular Chevrolet Malibu) to full-size options, and potentially SUVs, suitable for navigating Pennsylvania's varied terrain and travel needs.
• Discount Programs: Providing special discounted rates for military members and government employees, in addition to standard Hertz Gold Member benefits, though application may require extra verification.
• Standard Payment Acceptance: Accepting major Credit cards and NFC mobile payments.
• Debit Card Processing: Accepting Debit cards, but with strict local and corporate policies requiring a credit check for renters using a debit card, along with potential restrictions on vehicle class.
• Toll Management Options: Providing services like the optional PlatePass® to manage tolls seamlessly on the Pennsylvania Turnpike and other toll roads, mitigating the potential complications of personal EZ-Pass use on rental vehicles.

While the customer service experience has been inconsistent, the facility itself and the corporate offerings of the Johnstown Hertz branch include several features designed for convenience and inclusion.

• Airport Convenience: Being a single-point Onsite services location at JST airport eliminates the need for external transportation, saving time and hassle for flight passengers.
• Active Military Support: Commitment to providing Active military discounts demonstrates a significant benefit for veterans and active service members, a point of financial relief for eligible renters.
• Full Accessibility: The premises are designed to be fully inclusive with a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot.
• Modern Payment Options: Acceptance of NFC mobile payments, alongside traditional credit and debit cards, offers flexibility for tech-savvy customers.
• Fleet Reliability (Competitive in Market): As one customer noted, alongside Enterprise and Payless, Hertz is recognized as one of the few agencies in the area with reliable stock—a critical factor for dependable travel in the region.
• Gold Plus Rewards Program: Members can benefit from dedicated services, although customers should be prepared to verify their membership details and discount codes rigorously at the counter.

Customers in the Johnstown area and Cambria County can use the following details to contact the Hertz Car Rental counter for reservations, inquiries about policies, or vehicle availability.

Address: 479 Airport Rd, Johnstown, PA 15904, USA

Phone: (814) 536-8755

Mobile Phone: +1 814-536-8755

Given the documented issues with in-person customer service, it is highly advisable for potential renters to call ahead, confirm all pricing, and explicitly inquire about necessary documentation, particularly regarding insurance and debit card use policies, before arriving at the airport.

The Hertz Car Rental location at Johnstown Cambria Airport is a practical choice for Pennsylvania residents and visitors whose priority is airport convenience and accessing a consistently available vehicle fleet in a limited-service area.

For travelers flying into JST, the undisputed advantage is the Onsite services. Being able to step off a flight and immediately process a rental, with no need for a secondary shuttle service, is a significant time and stress reducer. In a small, regional airport where reliable ground transportation alternatives can be scarce (as noted by the difficulty of obtaining an Uber in the area), the onsite presence of a major national brand like Hertz is a major point of value.

However, renters must be meticulous in their preparation. It is essential to explicitly state and confirm all membership discounts (like Gold Member or AARP) and promotional codes during the booking process, and to bring all original documentation, including any insurance declaration pages required to add a second driver, to preempt potential counter disputes. Debit card users must anticipate and be prepared for the mandatory credit check and provide the necessary supplemental identification to avoid being stranded. Furthermore, anyone planning to use Pennsylvania toll roads should confirm the vehicle's PlatePass® status and any associated fees, or risks being charged for outstanding Toll By Plate issues. Ultimately, the choice to use this location is based on accepting the potential for poor in-person customer service in exchange for the convenience of an airport location and the assurance of a large rental fleet in a market with limited options. The availability of Active military discounts adds extra incentive for eligible individuals in the Pennsylvania community.

Hertz Car Rental - Johnstown Cambria Airport

479 Airport Rd, Johnstown, PA 15904, USA