Hertz Car Rental - Independence - South Noland Road Introduce
Hertz Car Rental at the Independence - South Noland Road location is a key transportation provider for residents in the eastern Kansas City metro area. Serving as a crucial neighborhood car rental agency, this location specializes in providing reliable vehicles for various needs, from short-term replacements and local travel to corporate rentals and large hauling jobs. As a globally recognized brand, Hertz offers a diverse fleet backed by professional, on-site services right here in Jackson County, Missouri.
This branch is particularly important to the local economy and community, often facilitating vehicles for local business contractors and individuals needing temporary transportation. It is also noted as a partner location for programs like Lyft Express Drive, which brings in a steady flow of ride-share drivers and underlines the need for a high volume of vehicles and fast service.
Customer feedback, while varied, highlights some important operational details. The process for initiating a rental and extending it when necessary is typically described as problem-free. However, the experience during peak times and at drop-off has sometimes been challenging. One customer described a frustrating experience with the after-hours return process, noting the lack of a visible key drop box despite signage, which resulted in confusion and a need to call customer service for instructions to leave the keys in the glove compartment. Another regular user mentioned consistently long wait times—up to two hours—due to high demand from partner programs and staffing limitations, likening the service speed to a scene from Zootopia.
These observations from local users underscore two key points for anyone in Missouri considering this location: first, the core rental services and vehicle availability are generally sound; second, the high demand and potential for inconsistent staffing mean that renters should anticipate possible delays and always confirm specific policies, especially for after-hours drop-offs, to prevent unexpected issues like accruing extra charges.
Location and Accessibility
The Hertz Car Rental neighborhood branch is conveniently situated at 3801 S Noland Rd, Independence, MO 64055, USA. This prime location places it near major roadways, offering quick access for residents coming from Independence, Lee's Summit, Raytown, and other surrounding Missouri communities. Its proximity to Interstate 70 makes it a practical pickup point for those starting a journey or simply needing a vehicle while theirs is being serviced.
The facility provides key accessibility features to serve all members of the local community:
- Onsite Services: All rental, pickup, and return processes are handled directly at the 3801 S Noland Rd location, providing a focused, dedicated service point outside of the airport.
- Wheelchair Accessible Entrance: The building is equipped with an accessible entrance, ensuring smooth access for customers with mobility requirements.
- Wheelchair Accessible Parking Lot: Dedicated parking is available to facilitate ease of use for all patrons.
- Convenient Operating Hours: The branch typically operates with extended hours Monday through Friday, though specific times can vary based on the day. Local customers should always confirm the exact operating hours for their scheduled pickup or return day by calling ahead, as hours can be subject to change and may differ from a full-service airport location.
Services Offered
Hertz on South Noland Road provides a complete range of vehicle rental options, catering to personal and commercial clients throughout the Missouri region.
- Comprehensive Vehicle Fleet: The primary service is a full-service Car rental agency offering classes that typically include:
- Economy and Compact Cars for the most cost-effective travel.
- Sedans and Full-Size Vehicles for comfort and longer journeys.
- SUVs and Crossovers, such as the popular Nissan Rogue, for family space and luggage capacity.
- Luxury and Specialty Cars (availability may vary).
- Cargo Van Rental: A crucial service for local businesses and residents moving or hauling large items, the location confirms the availability of Cargo Van Rental options, which may include vehicles like the Ford Transit or similar utility vans.
- Payment Flexibility: The agency accepts a variety of payment methods, including both major Credit cards and Debit cards. Customers planning to use a debit card should be prepared to meet specific, and often strict, requirements for deposit holds and documentation, as is standard practice in the car rental industry.
- Hertz Gold Plus Rewards: This loyalty program provides members with benefits such as skipping the counter at select locations and earning points towards free rental days, enhancing the experience for frequent renters in the area.
- Government and Military Travel: Hertz has established programs for government and military personnel, facilitating official travel.
Features / Highlights
Several key features make this Hertz location stand out to local Missouri customers.
- Active Military Discounts: A significant highlight is the availability of discounts for Active military personnel and veterans. Hertz corporate programs offer savings of up to 25% off base rates for military community members and are a huge benefit for service members residing in or traveling through the region.
- Specialized Cargo Vans: The specific inclusion of Cargo Van Rental makes this an indispensable location for individuals or contractors who need to move equipment, furniture, or supplies without owning a large truck.
- Neighborhood Convenience: By being an off-airport, "Hertz Local Edition" (HLE) branch, it offers a more community-focused experience, avoiding the complexities and often higher taxes associated with airport locations.
- Debit Card Accepted: The option to use a Debit card provides broad financial accessibility, making vehicle rental possible for customers who do not wish to use a credit card.
- On-Site Professional Service: Customers receive the services of a well-known, international brand, complete with on-site staff to manage immediate questions, vehicle inspections, and general rental procedures.
Contact Information
To make a reservation, inquire about cargo van availability, or confirm the after-hours return process, please use the following contact details:
- Type: Car rental agency, Cargo Van Rental Provider
- Address: 3801 S Noland Rd, Independence, MO 64055, USA
- Phone: (816) 252-1379
- Mobile Phone: +1 816-252-1379
What is Worth Choosing
Hertz Car Rental on South Noland Road is a smart choice for Missouri residents prioritizing brand reliability, a diverse fleet—especially the hard-to-find Cargo Van Rental—and specific financial and military benefits. The core value lies in receiving the quality and standard of a major international brand at a convenient neighborhood location.
It is especially worth choosing this location if you are:
- A military service member looking to utilize the valuable Active military discounts offered by Hertz.
- A contractor or resident needing a Cargo Van for a local moving or hauling project.
- A ride-share driver or business traveler utilizing Hertz partnership programs.
To ensure a smooth and frustration-free experience, local customers are strongly advised to take the following steps:
- Book in Advance: Given the reports of long wait times due to high demand, making a reservation well ahead of time is critical to minimize delays upon arrival.
- Confirm Drop-Off Procedure: If planning an after-hours return, call the day of the drop-off and speak to a representative. Clearly confirm the current, non-signage-dependent procedure (e.g., keys in glove box) and document the vehicle’s condition, mileage, and time with photos, as a physical drop box may not be available.
- Review Charges Carefully: Though Hertz is a premium brand, always review your rental agreement and final receipt for any unexpected charges, especially for partner program rentals or when using a debit card, to prevent issues mentioned in customer reviews.
By managing expectations regarding potential wait times and being proactive about the return process, residents in the Independence area can benefit significantly from the wide range of vehicles and valuable services offered by this trusted Hertz branch.
Hertz Car Rental - Independence - South Noland Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Independence - South Noland Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Independence - South Noland Road Photos










Hertz Car Rental - Independence - South Noland Road Location
Hertz Car Rental - Independence - South Noland Road
3801 S Noland Rd, Independence, MO 64055, USA
Hertz Car Rental - Independence - South Noland Road Reviews
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★ 5★ 4★ 3★ 2★ 1The process getting the rental & extending it when needed wasn’t a problem. The problem came when drop off times is listed for 5 but they closed at 5! On the window it showed drop box sign and arrow .. so not only myself but 5 other people showed up everyone looking around the building to find the drop box. None in site. Well looked as if there was. Either taken down or stolen. So that left me to call customer service.. I call let them know the situation. I was informed to leave the keys in the glovebox & rental paper with drop off time ,miles etc. & to take pictures of proof of drop off & to lock the doors. It would be nice to let your customers know that you don’t have a physical Dropbox anymore. I hope not to get charged these extra days. I did what I was told to do & I wasn’t informed that their isn’t a drop box anymore
September 26 · Ms. HaleyThis location on Noland road is consistently the worst rental experience I've ever had. I participate in the Lyft Express Drive program. Lyft is in partnership with Hertz to provide rental cars to Lyft drivers, but this the only location that services Lyft. All rentals are done in the same place by the same people, but the 'Lyft side' opens 2 hours after the regular side, so there are always 5-10 people waiting when I arrive. The average wait is 2 hours just for it to be my turn. They are always understaffed. And it's like they search out the most apathetic people they can find the staff this place. It's like the DMV in Zootopia that staffed by sloths.
October 16 · Puppies BangI've been sitting here for an hour after my reservation time and the guy working here, sitting literally 5 feet in front of me at the desk, still has not even asked for my name. He's helped other people, but hasn't even acknowledged us. The store is absolutely filthy and stinks. Worst customer service experience of my entire life.
September 04 · Kat BeeHORRIBLE, Worst place to rent a car, rented a car for lift and when I returned the car I left it there talked to shawn 2 days before about the early return of the car he indicates me what to do.I returned Monday memorial weekend at 8am,sent proof to lift and hertz, Called again Monday morning talked to shawn told me he will do all the paperwork BUTT he didn't put nothing about the early return and they charge me Monday and Tuesday, he did the paperwork like he want it,his way,hertz not lift charge me $120 more, plus they are located in noland rd,HORRIBLE SERVICE, RUDE PEOPLE, PLUS SHAWN WAS VERY RUD SINCE THE BEGINNING,HORRIBLE place to rent a car
June 14 · Gigi LlerenaIf I could rate 0 stars I would. So unbelievably unprofessional. They called me 30 minutes before I was scheduled to pick up my rental on a Friday at 4pm to make matters worse so I had no time to figure something else out to let me know that they didn’t have a vehicle in the class I reserved my reservation under & would not honor the price I reserved for with another vehicle so was left SOL. Do NOT rent from them, chose enterprise they are by far superior.
September 26 · Justeen&Cameron Humphrey
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