Hertz Car Rental Kennesaw: Reliable & Local Vehicle Service in Georgia

Hertz Car Rental - Kennesaw - Cobb Parkway Nw Introduce

If you're a local Georgia resident or a visitor to the Kennesaw area needing a reliable vehicle, the Hertz Car Rental location on Cobb Parkway NW offers a professional and comprehensive service. Known as a trusted car rental agency, this neighborhood branch is dedicated to serving the community’s diverse transportation needs, from daily drives to moving and specialized travel. For many, finding a consistently stocked and customer-focused rental location is a challenge, but this Kennesaw branch aims to redefine the local rental experience by prioritizing vehicle availability and exceptional, personal service.

The inventory at this location is designed to meet various customer requirements. The most popular choice appears to be the Tesla Model 3 Standard Range, highlighting a focus on modern and electric vehicle (EV) options, which may appeal to environmentally conscious renters or those curious about trying an EV for a day or a week. Beyond standard sedans and SUVs like the Nissan Rogue and Chevrolet Malibu, they specifically offer options for larger hauls, including specialized cargo van rentals. This makes it a practical choice whether you need a compact car for a weekend trip around metro Atlanta or a larger vehicle for business use or moving furniture.

The service commitment at Hertz Kennesaw is frequently highlighted by customers, often contrasting their positive experiences with frustrating situations encountered at other rental locations. Customers report finding available cars, even when other branches in the Atlanta area are struggling with inventory shortages. The professional demeanor and helpfulness of the staff, including the branch management, are frequently praised for turning potentially stressful travel or logistical challenges into smooth, straightforward transactions.

Location and Accessibility

The Hertz Car Rental - Kennesaw - Cobb Parkway Nw is conveniently situated to serve the greater Kennesaw and Cobb County region. Its address places it on a major thoroughfare, Cobb Parkway NW, which allows for easy access from surrounding neighborhoods, Kennesaw State University, and major connecting roads in North Georgia. This location is designed to be accessible for all members of the community.

Address: 2143 Cobb Pkwy NW, Kennesaw, GA 30152, USA
Accessibility: The facility offers a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of use for customers with mobility considerations.
Local Access: Being on Cobb Parkway NW provides a straightforward route for both picking up and dropping off your rental, minimizing time spent navigating complex city streets.

Services Offered

Hertz Kennesaw provides a range of services tailored for both personal and business rental needs, positioning them as a versatile resource in the local area.

Car Rental Agency Services (Comprehensive daily, weekly, and monthly rentals).
Cargo Van Rental (Ideal for moving, business, or large item transport needs).
Electric Vehicle (EV) Rental (Featuring popular models like the Tesla Model 3 Standard Range).
Onsite Services (A dedicated physical location for direct customer interaction, inspection, and paperwork).
Manager's Special (An option for a discounted rate where the vehicle type is determined by the location at pick-up, guaranteeing an Economy car or larger).
Variety of Vehicle Classes (Including Small Sedans, Compact cars, Minivans like the Chrysler Pacifica, Small SUVs, and Large SUVs).

Features / Highlights

What truly sets a local car rental agency apart are the specific policies and features that cater directly to their customer base. Hertz Kennesaw offers several notable highlights designed to provide value and convenience for Georgia drivers.

Active Military Discounts: Acknowledging the service of military personnel, the location offers special pricing for active military members, which is a significant saving and a commitment to supporting the community.
High Customer Service Ratings: Numerous customer accounts specifically praise the Kennesaw staff, including managers and representatives, for being knowledgeable, professional, and resolving issues with a positive attitude—a crucial highlight for a stress-free experience.
Guaranteed Availability for Reservations: While not official policy, customer reviews consistently indicate that this location is effective in honoring confirmed reservations and having vehicles available, a key factor in the local market.
Diverse Payment Options: Customers have flexibility in transactions, as the location accepts Credit cards, Debit cards, and NFC mobile payments.
Vehicle Diversity: The inclusion of the Tesla Model 3 as a popular rental choice, alongside traditional sedans, SUVs, and cargo vans, offers modern choices you might not find everywhere.

Contact Information

For Georgians planning a rental, having direct contact information for the local branch is invaluable for checking specific availability, asking about policies, or confirming an existing reservation.

Address: 2143 Cobb Pkwy NW, Kennesaw, GA 30152, USA
Phone: (678) 355-0300
Mobile Phone: +1 678-355-0300

What is Worth Choosing

Choosing Hertz Car Rental on Cobb Parkway in Kennesaw is particularly worthwhile for local users who prioritize reliable vehicle availability and a superior customer experience. While national rental companies can sometimes be inconsistent, this specific branch has established a reputation for going the extra mile. The positive feedback surrounding the staff—such as Jacob McKee, the Branch Manager, and Nakisha Jordan, the rental representative, mentioned by name in customer reviews—indicates a local team that genuinely cares about client satisfaction. This personalized, down-to-earth service is a significant advantage over many high-volume, impersonal airport or downtown locations.

For residents, the availability of a Manager’s Special is a great way to secure a good deal and potentially an upgrade at a reduced price, making travel more affordable. Furthermore, the explicit inclusion of Active Military Discounts and accessible features speaks to an operation that is conscious of and caters to diverse community needs. Whether you are a military member, a family needing a spacious Minivan for a Georgia road trip, or a local business requiring a Cargo Van, the Kennesaw team provides both the vehicle and the commitment to service needed for a smooth rental process. Given the sometimes-turbulent nature of the car rental industry, knowing you can turn to a local team that is commended for integrity, clear communication, and actual car availability makes this Kennesaw location a highly recommended choice in the North Georgia area.

It is always wise to confirm all terms, including deposit requirements and after-hours return procedures, at the time of booking to ensure a completely seamless experience. Nonetheless, the Kennesaw branch stands out as a high-quality, professional, and customer-focused option right here in Georgia.

Hertz Car Rental - Kennesaw - Cobb Parkway Nw Services

Car Rental Agency
Cargo Van Rental

Hertz Car Rental - Kennesaw - Cobb Parkway Nw Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments

Hertz Car Rental - Kennesaw - Cobb Parkway Nw Photos

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Hertz Car Rental - Kennesaw - Cobb Parkway Nw Location

Hertz Car Rental - Kennesaw - Cobb Parkway Nw

Georgia Cobb County Kennesaw Cobb Parkway Northwest

2143 Cobb Pkwy NW, Kennesaw, GA 30152, USA

Hertz Car Rental - Kennesaw - Cobb Parkway Nw Reviews

An average rating of ★2.5 from 335 user reviews.

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★ 5★ 4★ 3★ 2★ 1

The Best Hertz Location to Rent From—Hands Down!I had a reservation booked through the Hertz app for the Buckhead location, but when I arrived, I was told they didn’t have any cars available. I was upset because I couldn’t understand why I was allowed to book a reservation if there were no cars at the time. I called several other locations—some didn’t answer, and others didn’t have any cars either.Thankfully, Hertz Kennesaw was completely different. When I called, Jacob answered and assured me they had cars available for the Manager’s Special. He was calm, professional, and put me at ease after such a stressful start to my day.Even though I had to drive from Buckhead to Kennesaw, it was absolutely worth it. The location is clean, welcoming, and the staff is outstanding.Jacob McKee, the Branch Manager, truly impressed me. While I was there, I watched him handle a very difficult and rude customer with patience, kindness, and professionalism. On top of that, I had an amazing conversation with Jacob and Nakisha—it honestly felt like we had known each other for years.Nakisha Jordan, the rental representative, is an absolute gem. She greeted everyone warmly, kept us updated during the busy rush, and made sure each customer felt acknowledged. When I sat at her desk, it felt like I was talking to my sister—she’s so down-to-earth and extremely knowledgeable about Hertz policies.John, the Area Manager, also went above and beyond. He walked me through the available cars, educated me about the electric vehicles (I didn’t even know there were so many!), and gave me great tips about other locations that typically have cars.Even though my experience started out rough, Hertz Kennesaw completely turned it around. This is hands down one of the best Hertz locations I’ve ever visited. The staff and managers are well-trained, professional, and genuinely care about their customers. They create a relaxed, positive environment—and most importantly, they actually have cars!If you’re looking for a smooth, stress-free rental experience, skip the frustration and go straight to Hertz Kennesaw.We’re so grateful to the Hertz Kennesaw team for getting my family into a rental and for having cars available to rent. Thank you for your kindness and professionalism!
August 05 · Shana Smith
Reserved a minivan for a trip several weeks in advance. Needed the room for people plus luggage. My original reservation was for 5 days with pickup at noon. The day of the pickup I called ahead letting them know I was working and would be there around 4. I didn’t want them to charge me a no-show fee and/or give my reservation away. The staff assured me I would be fine. When I showed up I noticed several minivans on the lot that appeared to be in good shape. Everything seemed promising up until this point. Upon checking in I was told the minivans were returned damaged and were out of service. I said I understand, but asked what they could substitute. The employee mentioned the only comparable vehicles were a Durango with a third row(very tight seating and very little cargo space), and an Expedition. The employee offered no assistance, instead told me I was welcome to look at one. The Expedition was a bit tight on cargo space but I figured I could stuff everything in. I mentioned I would accept the expedition as a substitute. They told me I could have it with an additional amount as an “upgrade”. I disagree with having to pay additional costs as my original reservation was unable to be fulfilled. At one point they blamed me for arriving late. I mentioned I had called earlier to make them aware of that. The employee and manager had no recollection of the conversation. I conceded and paid the additional cost of nearly $100, as they gave me no other choice. The clerk said he would sanitize the car and get it ready(I had noticed a bit of trash in the vehicle when looking at it earlier). He came back in rather quickly and said the vehicle was ready outside with key and rental agreement. I hopped in and found the key and rental agreement along with trash and food crumbs. At this point I was running late for some other engagements and was over dealing with the poor customer service so I decided just to finish cleaning it myself later. Unfortunately this was not the end of my poor experience. Three days into my rental I got a rental receipt emailed to me with “my” vehicle being returned on empty and an additional fuel charge for 17 gallons at $11/gallon. I was charged for the full week and nearly $200 for fuel on a vehicle that was still in my possession. Upon closer inspection I noticed the employee put the wrong vehicle number on the rental agreement. I called the customer service line. They noted the discrepancies but mentioned I would have to call back 48 hours after returning the vehicle, to clear up any remaining issues. At this point it is Sunday and the location is closed so I am unable to clear up their mistake before work tomorrow. I was planning on doing an after hours drop off return . Now I have to take additional time off work to clear up the mistakes in person to ensure they correct the rental agreement and initiate a refund of the fuel charge.
July 28 · D
This location has went downhill. They never have the car class you selected and prepaid for and the customer service is horrible. The cars in the lot always need service and can’t be rented. This was by far the worst experience. I prepaid for an SUV to move my daughter back to college and I get an Altima. Jacob couldn’t refund me in house and gave me a number to call. He was unapologetic and wasn’t concerned at all about this unfortunate situation. Another employee attempted to find a vehicle at a near by location, this was something Jacob should have offered. I have been waiting on my refund since August 15th. This once was my go to but they definitely lost a customer. Do better!
September 17 · TJ Ford
This location is understaffed and rarely has the vehicle I reserve available when I go to pick it up. The people are nice (when they're there), but it's woefully understaffed with incredibly poor vehicle selection on site. I'm a Hertz Gold member and have been for a long time, but it may finally be time to consider other rental options.
August 04 · Ron Davis
I am a Hertz Five Star member and rented from this location from May 28 to May 30 picking up and dropping off at the same time (0903 - 2 day rental).Getting the car was an issue as I waited 35 minutes in total on the reps working and to have the car brought up because it needed to be sanitized and didn’t get any updates until I inquired.Upon return at the designated time (0930) I left my keys with the only person working after a 10 minute wait and was then charged on my final bill for an extra hour because the car wasn’t logged in on time.Tried calling to straighten it out and get credit for the over charge, but their office system puts you into a loop and hangs up on you.I strongly recommend you go across the street to Enterprise and avoid this Hertz location.
May 30 · Eric Meadows